The folks at this ATT store were the best! Associate John Holmes worked with me on purchasing a new…read morephone and had to unexpectedly resolve an issue with the app for my insulin pump not being compatible with my new phone. He took the time necessary to help me with patience, kindness, and humor. An "irate" customer came in while I was there also and the staff and managers handled the situation with professionalism and class.

AS BAD AS IT GETS ... Was in this store today being helped by a bilingual rep. I was having…read moredifficulty unlocking an account they wanted to access so the rep stepped away to assist a non-English speaking customer saying it was a 'simple upgrade and she'd be quick'. At which point my account unlocked, I waited 20 minutes to give her time to finish up but told her my account had been accessible for the past 20 minutes. With no followup, 10 minutes later I started gathering my things to leave. The rep walked over to the manager and said something who shouted across the room at me that my account was inaccessible, I told her it had been accessible for the last 30 minutes. She got ugly, sneered at me and shouted 'I don't think we'll help you today'. I walked over to her and said how about an apology for letting me sit there without checking on me or sending someone else over to assist me. She got nasty and repeated 'I don't think we'll help you today.' AVOID THIS STORE LIKE THE PLAGUE. It may be a corporate store, but corporate has more problems with the management and employees at this store than they can even begin to contemplate.

I cracked my phone screen and this place was recommended by my carrier to get it fixed. With having…read morephone insurance and filing the claim it was $29 to get my phone fixed. Jake and Cameron were the ones who assisted me with my phone. It took an hour for them to replace my screen. They were very nice and I would recommend them if you have issues with your phone screen.

I stopped by uBreakiFix today and had an outstanding experience. My phone wasn't charging properly,…read moreand instead of trying to upsell me on a repair, they cleaned the charging port on the spot and sent me on my way. The technician was incredibly friendly, knowledgeable, and genuinely helpful. The service was fast and efficient--I was in and out in less than 10 minutes. They truly went above and beyond, and this kind of honest, customer-first service is hard to find. Highly recommend!

I stopped by here a few days ago. I had an appointment, but they couldn't see me until about 15-20…read moreminutes pass my appointment time. This is the unfortunate norm at many businesses due to a labor shortage and the pandemic. I wanted to get a new iPhone, but the one I wanted (and several others) is on back order for almost a month. This was disappointing news, but not surprising. Many items are also experiencing shortages due to the chip issue that has been ongoing. The employees that assisted me were as helpful as they could be. I appreciate them wearing masks and maintaining social distance. Despite my visit not going as planned, I'd go back.

Verizon is terrible. My wife canceled her jet pack 60 days ago but they continue to bill. Had…read moreconfirmation number and still made to pay for 60 days. This location is worthless. Four trips to the store and multiple phone calls. This company functions much like the mafia. I am going to file a complaint to the Alabama Attorney General. Verizon of Alabama needs to be closed down. Avoid purchasing a jet pack or doing business with Verizon. They have gone to trash service, trash products and absolutely the worst poor customer service we have ever received from any cell phone company.

I just want to give these guys credit. I had a an item that needed repairing. I was having trouble…read morefinding someone who could and would fix it. These guys were very kind and repaired it for me. I thought it was going to take a few weeks, but I imagine given the urgency, they repaired it right away.

Did an amazing job fixing my iPad screen. Unlike the major chains trying to sell you a new one or…read morecharging you too much for the screen. The price was very reasonable and I bought the better screen instead of the basic

Fixed my iPad charging port. Nice and easy to work Will use them again for future electronics…read morerepairs

I was really impressed with my overall experience here. Paul was more than willing to do a thorough…read moreanalysis on my laptop and did not charge me for anything. He was really kind and helpful. He gave me his recommendation and suggested that it would be better to purchase a new laptop instead of letting him try to repair the one I brought in. He explained that he would probably not be able to fix it and it would be more cost effective for me to just trash it. He also did not try to push me to purchase one of the laptops he had for sale in the shop or try to swindle me out of money for something he knew he couldn't fix. I would recommend this shop and especially Paul for anything and to anyone. I know I will definitely be back in the future should the need arise.

Negative should be an option…read more I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.

Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was…read morevery considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!!

Service was efficient and amazing. They were quick to resolve my situation and before I knew it I…read morewas up and running better than before.

Service was excellent even when I did have an appointment. I do recommend making an appointment.read more

Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

Received outstanding service from Jens-Kristien Ferrier at the Hoover store with a phone issue that…read moreno one else was able to correct. He fixed it! Thank you!