XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Terrible customer service. DO NOT GOT HERE!!! Was not helpful to fix our problem. Chris and manager…read moreJacob couldn't understand the problem and didn't explain what the next steps would be. Made us very uncomfortable and tried to sell us random things.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

I am having a hard time getting a live person to talk to at Spectrum. I am paying too much money…read morefor internet connection that I cannot even connect to the internet. Spectrum would only tell you that they have reset my device from their end, and it is up to me to figure out why I cannot connect to the Internet. I suggest for everyone to look for other internet providers out there as Spectrum is poorly operated.

Don't walk, but run! Creeping bill, bait n switch practices. The bill is misleading, too long, and…read morewell thought out by collection lawyers! They are the worst business there is! Paying for a bundled LANDLINE for 35 years!? They need to be sued for this! If you are a NEW so called customer? Welcome to THE TRAP!" Your bill will "CREEP," up slowly but surely, and then you'll pay less than the amount due, THEN, they act like it's relief, but no, they will creep some more, then it is $368.08 due NOW! Texts daily saying urgent, and the due date is a week or more out! Then calls at 7:59 a.m., so the computer doesn't have CENTRAL TIME dailed in! Duh that smart .........! Customer service? wtf, Give all info out, then the "human," gets on and reads the company line, as if you are a third grader! Condescending, arrogant culture of flunkees. Believe me, if I were in the parking lot calling, at YOUR f Office building, YOU would not talk like that!

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

Comtex Tech was a vendor when I arrived at my new position. We have Phone, Internet and Access…read moreControl with them. 3, yes 3 months and my Representative (Nick Wilson) has not responded to emails or phone messages. I had to complete an A/V project myself for lack of response. I cannot get any changes made to our Alcatel/Lucent phones. They have become a by-word at our facility. President of Comtex (Ty Glassford) has not responded to my voicemail either. Beware of the low bidder.

From the owner: Comtex Technologies is a provider of telephone systems, installation of telecommunications…read moreequipment and services, as well security camera systems and low voltage wiring for business in Alabama. Comtex will soon be offering Access Control Systems as well. We have 2 locations - one in Birmingham, AL and one in Montgomery, AL. We offer a range of services such as telephone systems, VOIP, SIP, and unified communications. Comtex Technologies is an authorized distributor dealer for ICON Voice Networks, Alcatel-Lucent, Toshiba America, and Speco Technologies. Comtex sells Birmingham Phone Systems and Montgomery Phone Systems as well Birmingham Security Cameras Systems and Montgomery Security Cameras Systems. We are a one-stop shop for technology and telecommunication and surveillance needs.