Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!

I previously visited this store with the intent of upgraded my phone but decided to explore option…read moreand research my options before following up. Unfortunately I was charged with an upgrade immediately after I left the store and was notified. I returned the next day and reported my concerns to the young man that I talked to the previous day. No actions were taken. I received my bill and of course my bill showed the upgrade. I returned with my bill and reported the incident to Brittney. She immediately contacted someone and resolved multiple issues. This took a little while but was worth the wait. After she cleared up my understanding on how to move forward I plan on returning and upgrading my phone In the near future.

My definite busses to make an appointment with cars they do tend to get a little overwhelmed at…read moretimes but otherwise the employees here are very Very knowledgeable and very helpful.

Walked in to a line of 10 + people. Not one employee greeted us or asked us what we were here for…read more All the customers were agitated for waiting in line without any assistance. Ended up walking out of the store after 30 mins without moving up in line. Manager and employees have 0 customer service.

Service is constantly going out. Mine phone switches to SOS mode or airplane mode all the time…read more They told me nothing was wrong. Did nothing to help me. I pay almost $300 a month for 2 lines. I am searching around and plan on switching to someone else. Verizon sucks.

If I could give it negative stars I would. Every visit there reminds me why I switched to T mobile…read more I literally came in to get a new iPhone and sat for an hour and a half after checking in and NO ONE came to help. I walked out and no one blinked. Worst store ever and worst cell phone company ever. I've been on hold 3 hours with their online reps trying to purchase the phone and still... nothing. No wonder people are leaving in droves.

I've come here several times since moving into the area. The most recent trip was last week to drop…read moreoff some equipment we no longer needed. We were in and out of the store within 5-10 minutes. The employees were friendly and gave us our receipt proving we dropped off the equipment without any hassle. This location says it is closed, but it is not any longer. As I said above, the store was open as of last week. At each station, there was hand sanitizer. We were greeted promptly and there was no line at the store. I'm sure we'll be back if we have another issue or something we cannot do over the phone with their tech support team.

To be honest, every cable provider offers the same promises as far as trying to save you money, but…read moreyou still be paying top dollars just for the basic channel. This location is brand new to the area and with us moving to Trussville, we needed something that wouldn't go over our budget. Fast forward to now, we ended up taking some of the cable boxes back to the store to save money on the cable bill since we have a few Roku at the house which lets us stream live tv. The DVR box wasn't necessary so we just swap it out for a regular cable box. The internet hasn't been no issue whatsoever. As for the store, customer service is good, but they probably need more workers since they help you by the order you signed in and depending on how many customers is ahead of you, you're in for a wait.

Horrific customer service. Went in there looking for a phone and not even a hello we will be right…read morewith you . After sitting on the couch waiting for them to help me for ten minutes I left . Will never return. This is why I left Verizon to begin with. Their customer service is horrible. Guess I forgot just how awful they were. STAY AWAY

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.