Advanced Broadband is the worst internet service provider I have ever had to deal with. They will…read moreinstall the equipment and you will NEVER hear from them again. If you have a problem with the equipment or the service itself, you better know how to fix it yourself because you will not get any customer service. When/If you do reach someone on one of the phone numbers on the website (fat chance) you will be told that they will contact you to schedule a time to come out, and yes, you guessed it, you never hear from anyone. The owner of the company, Jay Fuller, is arrogant and not knowledgable about internet at all. He has cursed me over the phone and then when I come back at him he threatens me. I hope anyone who is thinking of using this company reads this and chooses another option. You will NOT be happy and the service is awful. Sometimes we were without service for up to two weeks. And after calling and emailing and messaging for weeks he sent me a picture showing where we had used the wifi at our house.....when we were in a different state and there was NO ONE at our house. Its a complete sham and you will be very very disappointed.

I get 117mbps download and 12 upload very fast and seldom it drops out, for gaming this is A+…read more where else you gonna get this speed ????? Charter A+ in my book

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

We had no issues with this branch. The salesmen were professional and knowledgeable. I had to…read moreturn in my phone due to damage and it was a very smooth transition. We had the insurance and I had my new phone by the next day! Thanks guys!

Terrible customer service was up sold on some accessories with lifetime warranties was told could…read moreget replacement at store. When was time to get replaced was told I have to fill out online and then pay for shipping. Pay $40 for a screen protector and now I have to pay $2 to get it replaced when I could have just bought a $3 one to start with off of eBay