I love going into REI when I get a chance…read more Lots of interesting things to see and think about. Clearance was in the back right near the bathrooms. Loved seeing the board with other locations and adventures near there. Everyone was friendly and busy.

I want to give a huge shoutout to Emily, the store manager at REI Summit Birmingham, Alabama. While…read moreshopping for a lifejacket for my Border Collie puppy, Emily went above and beyond--again! Despite juggling a nonstop flow of customers and all the usual managerial responsibilities, she took the time to help me personally select and size the perfect Ruffwear life jacket for my pup. This isn't the first time Emily has delivered truly outstanding customer service. Her professionalism, kindness, and product knowledge continue to impress every time I visit. Her leadership at this location is obvious--everything runs smoothly, the team is helpful, and the vibe is always welcoming. Emily is a total rockstar and a tremendous asset to REI. I can't say enough good things--she's the reason I keep coming back.

I was recently here looking for some USA soccer gear. Unfortunately, not much to pick from. I did…read morefind one T-shirt at a reasonable price but was hoping to find more. The young man who checked me out was pleasant. Academy is just hit or miss for me most times.

With me being on a journey of hitting the gym constantly, I knew I needed workout gears to help…read moreprotect my body. With me doing squats, something told me to get a weight belt to used while working out. The price for the belt were fair even though it cost me almost $30 dollars, but it been worth it since the belt is still in good shape. I also needed workout gloves and with me lifting weights, I need something to protect my hand. Like anything else, the gloves wasn't cheap, but worth the price since I had them for a couple of months and they still intact compared to most gloves I had before. Customer service is good and there return policy is fair as long you have your receipt.

So this is actually my 2nd time coming to this place. Both times has been an amazing experience…read more First time around they did a scan and helped me find the perfect set of shoes and inserts to treat my Plantar fasciitis on my feet and I noticed an immediate change. I could stand for longer times and it actually helped me regain my healthy life again. Second time around I took my wife in and they did an extremely thorough scan and broke down what kind of shoe would help her feet and what would relieve her pain , that she experienced. Their independence knowledge is extremely valuable and helpful. The store has a vast variety of apparel to wear for running, and inserts, and shoes. Isaac was the one who helped out my wife and he did an amazing job. He listened to all of our concerns and addressed every single question we had. My wife is excited to immediately use the shoes that were recommended. I was recommended this place by another friend and now I can see why. I highly, highly recommend to come here to anyone else!

I made a visit to Fleet Feet to spend a gift card from Christmas. From the time I arrived they…read moreprovided amazing service! The store is very nice, clean and organized. She started with a personalized fitting analysis with the coolest machine ever. It told me the size I needed, my walking points, foot width, and arch. She provided some shoe options that would be good based on this. Loved how they assist you with trying on and discussing points about the shoe. I decided on the new balance 1080 v15. So comfortable! Be prepared to spend money... they are not cheap but worth it! Great experience overall and loving my new purchase.

I went to the store for a pickup order. I decided to look around for an item that my husband…read morewanted. I must have looked out of sorts because Mary offered assistance. She was so kind. They didn't have what I was looking for in stores, but she was able to see it online. She ordered it to my home, and even figured out how to use my coupon. This was a great experience. I will continue to shop at this location.

Yesterday was my first time visiting this location. I went to the Dick's that is closer to me…read morefirst. I bought all the mesh book bags that location had so I see if this location had any. Upon walking in, I thought it was bigger than the Dick's near my house. However, I think they're comparable in season because my usual location is two stories and this one is one level. We told a young lady what we were looking for and she walked us over to the area. We were able to find one mesh book bag. The price of the book bags were $19.99 in store, but $9.99 online. At each store, we brought it to the cashier's attention and they did a price adjustment to match the online price. My kids always need things because they place sports so I'm sure I'll be back.

Even though I don't live in the area, I stopped by this location while on the way to a meeting to…read morecheck out their running shoes. As soon as I walked in, I was impressed. A gentleman immediately greeted me and began to answer my questions. Even though I was there for the shoes, I wanted to wander around for a bit and see what all they had. It's the kind of store where you want one of everything. Once I was done window shopping, I settled down in the shoe section. Several staff members helped me through the process and did a full "foot evaluation." This is where they measure you and make you walk, so they can tell exactly what brand and size is best for you. Turns out, they didn't have the best shoe for me at this location. Bummer, right?... Not so fast. They quickly called the Homewood location and had them hold a pair of the perfect shoes for me. I didn't leave this location empty handed. I found some great running socks that have been with me (and in my washing machine) ever since.

Friendly staff, great help if needed. Prices somewhat elevated but most are name brand. They carry…read moretheir on line of shirts too great quality. Come see them

Great running store with great selection of running gear. Staff is very friendly and knowledgeable,…read moreso if you just want to walk or run in a great pair of shoes, then this place is a must stop. Don't forget the Wednesday run from here

I visited the Trak Shak in Homewood, AL today to replace my Nike Pegasus Premium running shoes. I…read morespent about 25 minutes in the store browsing and waiting for assistance. During that time, I saw several staff members walking around, but no one approached me to offer help. What stood out most was that other customers -- including individuals who entered the store after I did -- were asked if they needed assistance, while I was not acknowledged at all. Customer service is a big part of the retail experience, especially at a specialty running store where fit and guidance matter. Unfortunately, based on this experience, I would have to rate this location a 1 out of 5. I hope this feedback helps improve attentiveness and consistency in customer service moving forward.

This place is super cute! The store itself is rather small, but the items are so nice! This is one…read moreof the more expensive boutiques, but well worth it! They have the cutest clothing, jewelry, and steer skulls. I never knew I wanted one till I saw them at South!

This is a no star post! It deserves zero stars!…read more I was very disappointed by my experience at this store. While my family and I were browsing bracelets, I personally heard an employee instruct another employee to watch us. We felt singled out and racially profiled, so we left without making a purchase. No customer should feel unwelcome or judged while shopping. Management should take this concern seriously, address what happened with the employees involved, and ensure all customers are treated with dignity and respect. We later shopped at Brighton and received exceptional customer service, which made the contrast even more disappointing.

I visited MHO ( briefly )recently and really loved their inventory. The selections were…read moreimpressive. I didn't have any interaction with the staff. Most of the items are reasonably priced. I didn't purchase anything but I plan to return soon when I have more time to look.

I always love coming to Mountain High Outfitters whether it be this location, the one in the…read moreSummit, or the one in Cahaba Village. I feel like I see the most sales at this location. They tend to have off season items at up to 75% off which is great if you can find your size. This location also seems to have the most items in terms of variety and selection whereas at the other two locations you will often see each t-shirt in only one size left and no more in the back. Associates are always helpful here too.