Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

This is an update on review I gave AT&T, land line,last week. As I had mentioned,multiple calls on…read morecell and laptop with no results.....apt. to re-fix land line over a week away(for today Mon. 1/30. A repairman showed up yesterday and remedied problem,again at box a block away. Now when I had mentioned shoddy service I in no way refered to the "boots on the ground". These folks do a wonderful,fast job and most likely get an ear full from the consumer.Because of the service they provide, and I know they're stretched pretty thin, I'll stay with AT&t and keep my landline.

Don't let their door to door liars and scammers fool you into switching over to att fiber. They…read moreoffered a "deal" and free to sign up no charge for installation. then i was billed over $200 for technician fees... when i called they said they would cover that fee never received credit for it on my account even after numerous agents saying they would take care of it... after i made my monthly payment they shut down my internet... horrible customer service was on the phone for hours getting the run around and kept getting transferred over and over but no one did anything to fix or help me get my service back... horrible experience...

They take care of all our networking and security for the last 10 years and to this day, we have…read morehad zero problems with them. Always on top of every little thing we need. Thank you Gabe

I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.

While DISH hires amazing service technicians, they lose them due to horrible DISH tech support. Why…read moreshould a service tech have to use the same system customer service to get help, advice, or other service?? I've watched service tech's wait for up to an hour waiting for a "systems check" or other advice when trying to troubleshoot a service call. What could take 45 minutes, literally takes 5 hours. The service technicians need a direct phone line to technical support. If they did, field service calls would improve 90%. To watch a service tech wait for an hour, or more, is a horrific way to emphasize how BAD your company is. And stop making your service technician be "sales". Stop having them push DISH upgrades or services like drug dealers peddling drugs. Jeesh. Those service tech's cannot "push" a product while on hold for hours trying to fix another DISH product. The way DISH treats its own employees in the field, who are usually dealing with their customers face-to-face, is exactly the way they treat their customers; a nightmare.

clara & celeste bam just like that got a promotional…read moreupgrade and thanks to these two they were quick, efficient, and had the best customer service all while being swamped by a few customers right before closing. they are great and made my day . thank you -customer since 2017

Would give no stars if I could. Came in after talking to customer service for an upgrade. The first…read moreman approached and said he couldn't look up my account were the notes . The manager approached looked up the notes and told me I didn't qualify for the promotions I was getting. He asked me to call customer serve since he couldn't be bothered to call and find out why! We left although he apologied that the store and customer service was different I don't tolerate rudeness. We headed to the Calloway store greater with the best customer service and a smooth transaction.... I would like to thank the manger for his service as I value my military, but don't tolerate the rudeness that came with it ....do better California T-Mobile .

"Had a great experience at this Spectrum store today while returning equipment. I didn't have to…read morewait at all, and the service was top-notch. A big thank you to Steven, who assisted me; his enthusiasm and professionalism made what could have been a tedious chore very pleasant. Definitely a 5-star experience!"

This place is sooooo slow. You have to check in and wait just to turn in equipment. It's a huge…read morewaste of time. They also have very few employees.

Incredibly slow customer service. I would assume on the weekends they have more than just 2-3…read moreemployees working on the floor, but unfortunately they don't. I can see why they have a one star rating on here.

First off, I would like to say that when their services (WiFi, TV) work they work great. Now for…read more'the rub', over the last week I have lost all of my services several times, not just my house but the entire area. It is not just for a while but hours at a time. Very unreliable to say the least. Next the price, my monthly Spectrum bill is about the same or more as my monthly PG&E bill. I do not have a ton of extra channels, just WiFi and TV. I do not have any solar panels or anything like that. People gripe about their PG&E bills all of the time, I need a solar panel for my cable box. And last, if you ever have to bring any hardware back to one of their stores you can plan on being there all day, bring the kids and have a picnic.