They literally stol from me. They said they would be sending Visa gift cards to cover the cost of…read morebuying out our phones while switching from AT&T. The cards never showed and customer service was useless. They essentially said sorry we screwed you over. Better luck next time.

On October 3rd, we returned the equipment and canceled our service and today they sent us a bill. I…read moream extremely frustrated and this company is a ripped off. Extremely poor services at this location they didn't even closed the account but accepted the equipments back. I would never recommend this company. Goodbye for good. Never again never.

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

Much better than Spectrum. AT&T is your go to entertainment. Not inexpensive, but honest and up…read morefront unlike Spectrum.

We changed our service from AT&T to Spectrum about a month ago because our connection was so poor…read moreand finally after no internet service of three days we made the change. This was not the end of it, AT&T messed up our billing. They first indicated we had a credit but then charged us 33 bucks. When we called to clarify we had to go through three callers before we were helped by an English speaking person. The customer service alone makes it worth the change. We're never dealing with a company that doesn't have English speaking representatives again, this is one of the questions we will be asking before we commit. Worst experience ever!!

They take care of all our networking and security for the last 10 years and to this day, we have…read morehad zero problems with them. Always on top of every little thing we need. Thank you Gabe

I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.

DISH lied to us to get us to sigh up. Promise us local channels for our area then said sorry you…read morehave to have this area. Promise us we could watch our sport team with no problem but again they lied to us. They then told us it would be $400 to cancel after one (1) day. When the contract is up I will be going back to Directv.

I just had to visit the T-Mobile on Ming to get my issue sorted out…read more Came in yesterday to see if I could get my phone replaced because I dropped it and the screen is now malfunctioning. Girl with pokemon nails barely looked at my phone, just gave me her tablet and made me fill out the online Assurant insurance form. I did so and towards the end it showed a balance of ~$100 if i got approved. Got the email today of the approval but it says phone upgrade, I did not want an upgrade I just wanted an equal replacement. The link on the email i got didnt even work, so i headed over to the California branch and doors were locked past 11am, sat in my car for a bit to see if they would open it but they didn't so I went to the location on Ming. I was unable to reverse the Upgraded insurance claim, and I had to pay the ~$100 difference. The girl at the California location did not inform me about anything, did not look at my phone at all, just gave me a form I could've done at home with the WRONG information. Incredibly frustrated. Wasted my time and the other t-mobile representative who used his personal phone to let me call Assurant to figure out what the hell I signed up for and what kind of "upgrade" I got, which seems to be just the exact same phone I'm trying to replace. It's obvious this locations workers don't care at all.

Chris right away helped us out. He didn't keep doing what he was doing without acknowledging that…read morewe walked in. He was the most efficient employee that has ever helped us in my history with T-mobile. Quick and to the point and with a smile. We need more customer service like his!

The staff are clueless and if THEY screw up it's all on the customer to make the situation right! I…read moresoftened up for 4 mobile lines and internet service and paid for all activation fees and taxes on devices and the rep ordered all the wrong stuff and now it's my responsibility to return everything g and wait for my refund etc and then re order all proper things! I spent hours in the store and accomplished nothing but stress

Spectrum has a nice clean store at this Stockdale Highway location. Staff member who assisted us…read morewas kind and helpful as well. Wait time was a bit long even though there weren't many customers the time we were there. Situation was resolved albeit not to our full satisfaction. Oh well. We shall see how long we continue to use Spectrum. Only time will tell.

Incredibly slow customer service. I would assume on the weekends they have more than just 2-3…read moreemployees working on the floor, but unfortunately they don't. I can see why they have a one star rating on here.

First off, I would like to say that when their services (WiFi, TV) work they work great. Now for…read more'the rub', over the last week I have lost all of my services several times, not just my house but the entire area. It is not just for a while but hours at a time. Very unreliable to say the least. Next the price, my monthly Spectrum bill is about the same or more as my monthly PG&E bill. I do not have a ton of extra channels, just WiFi and TV. I do not have any solar panels or anything like that. People gripe about their PG&E bills all of the time, I need a solar panel for my cable box. And last, if you ever have to bring any hardware back to one of their stores you can plan on being there all day, bring the kids and have a picnic.

The worst experience I have ever had with customer service and product. From their sales…read moredepartment to the their account management; the whole experience was a bust. Do not trust what they tell you and certainly don't agree to a contract. #issatrap Best advice is to not take no for an answer when requesting a cancellation because this service will NOT work consistently nor without having their technicians repair it remotely. I had service for 32 days and majority of those days my service didn't work properly; the speed was horrible, the phone service dropped called and the internet would drop and disconnect regularly (not poor weather to even blame it on).

Not a fan. I had an 11am to 2pm window on a Tuesday in Tehachapi and no one came. I called,…read morehusband called..they said the tech would call us. 1 hour later we are calling again. 2 hours later we are calling again. And SHOCK they couldn't make it and had to keep us chained to our door another day. They didn't show up again. The tech was in Los Angeles 30 minutes AFTER the window I was given, said he was 2 to 3 hours away, had 6 people ahead of us, did not know we needed a new dish or a repositioning and said he would have to get back to us. He did not. Okay, Basic rules of business people: You Are Only As Good As The People Who Represent You! Money Comes From Customers Bad Service = Angry Customer Angry customer = No customer Angry customer = Customer on social media because sharing is caring Angry customer = No referrals Angry customer = your subcontractors reported to the BBB.. And by extension..YOU. Angry customer = Motivated person seeking other service options in area going door to door with a petition Angry customer = person contacting Public Utilities Commission so we can get a real service provider up here Any questions?