Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Wow!, This is a five star review, Juan thank you so much for your great customer service, thanks…read morefor updating me with the new phone coming out, you rock!

This place feels more like a circus than a customer service center. It takes multiple employees…read morejust to address a single issue, while other employees casually walk in and out holding iced coffees as if they're taking a break instead of helping customers who have been waiting. The location is on a very busy street, and finding metered parking is extremely difficult. While waiting, I couldn't help but notice employees openly talking about customers after they left, which is completely unprofessional and reflects poorly on the business. There is plenty of seating available, but be prepared to wait. I've been here for over 20 minutes watching one employee enjoy his iced coffee while customers continue to sit and wait for assistance. Experiences like this make it easy to understand why so many people are moving away from Spectrum. Customer service should be a priority, and unfortunately, that was not my experience here.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.

8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

My mother is paying very close to$300 per month for her tv and internet service. She has dropped…read moredown to strictly basic channels and her bill is still$290. It appears as though spectrum charges different amounts in different areas as my sister and niece are not paying that astronomical amount. I tried to convince my mom to drop the service but unfortunately much older generation finds it difficult to adjust to change. Spectrum should stop robbing from their customers as i have read they are losing several customers. I urge everyone to choose another service where possible. Comparative shopping in this day and time is a must. No one should be paying $300 every month for tv when there is less and less to watch these days

Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have…read morefree WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!!

I highly recommend Sales person Mr Ethan he took his time…read moreto explain the plan for spectrum Now I m a very happy customer 31 street ditmars

I recommend this store. When I come here, it really feels like a neighborhood store where people…read moreknow each other. They try to help you as much as they can. I'm not talking about spectrum itself as a company but this store and the people that work there. They will try to get you the best deal they can give you. I have been there on Sundays, and it gets a little crowded, but they have a screen where you sign in, and they call you in order. I want to recognize Stevie for always being helpful and respectful to everybody. Thank you all.

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

This place has really improved since the last time I visited. Even before, they were always…read morereliable and knowledgeable, but now everything feels even better. The space is incredibly organized and clean, with clear labeling that makes it easy to find what you need without asking questions. Their service is outstanding, and I especially appreciate that they can print directly from emails you send them--it's such a convenient touch.

I brought in a simple landscape document and they still managed to bind it on the completely wrong…read moreside. The man working there was rude, uninterested, and acted like fixing his own mistake was too much to ask. And for work this shitty, they still overcharge like crazy When I said I wouldn't be coming back, he just said "okay" like losing a customer meant nothing. The audacity of calling this place "Five Star Printing" is honestly laughable. This was one of the most careless and unprofessional experiences I've ever had. I wouldn't recommend it to anyone. Do yourself a favor and DO NOT EVER GO HERE

Sleaziest place ever. They'll try to rope you into a phone deal as they desperately want cell…read moreservice customers. You'll find out the trade-in isn't good, you'll then be locked into paying full price for an overpriced cell phone with a several year obligation and crummy service. Used car sales people have more integrity than this bunch. Beware of their deals. Internet service is beyond mediocre as well.

The WORST company. I had to go through MULTIPLE phone calls rude agents, being put on hold, call…read morebacks, etc. just to cancel service because my mother died. EASY to sign up. HARD HARD HARD to cancel. Beware.