While the NYC area customer service needs lots of improvement, I have found the technicians to be…read moretop tier. They are fast, reliable and extremely nice and hard working. Thanks.

The most toxic, unfriendly and unprofessional establishment I've ever been in. Everyone looked…read moremiserable, unmotivated and depressed. What happened to this place? Wow. Even the Manager was pathetic and showed zero leadership and demonstrated poor moral. I felt very very very sorry for all the staff when I left the store thinking how it must feel to spend your entire day in such an environment. the staff even treated one another unfriendly and unwelcoming to be there. Shame on Spectrum for displaying poor judgement in their hiring process. They need a reorganization asap! Service was mediocre at best and no one really cares to really service their customers with the best available options and pricing. They were all too lazy to want to take the extra step

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Awful service, the staff are lazy, rude, and entitled. Were told we'd have to wait "at least three…read morehours" to return equipment, a transaction that takes less than 5 minutes. Customers are waiting all over the store while the staff are standing around talking to each other and laughing at each new customer that comes in. When I approached one of the staff members he was making fun of an older female customer because she spoke only Spanish. Disgusting and appalling behavior esp in this neighborhood(!) What the... ? Just unacceptable. Five employees when I went in but only one was communicating with a customer, at a counter in the back. Thirteen customers waiting. Spectrum needs to send a secret shopper here or at least check the security cameras to see what the staff is doing. They need to hire better and train their staff better. After this visit we are no longer Spectrum customers and are so happy we won't have to deal with this disrespect again. Would give negative stars if I could. Read the other reviews. Management of this store and every lazy employee should be fired.

I was so lost when I entered the store. I didn't know I had to sign in on a little tablet in the…read morefront in order to be seen. Once I figured that out after asking a random worker, I waited a couple of minutes and sat down. I was getting a modem and wifi router. Once I was called up, Nicole was super helpful and professional. She is 5/5 stars of customer service. She has a business woman mindset where she showed me different promotions but not in a forceful way. The conversation with her was so natural and pleasant that I was compelled enough to write a review FOR HER on Yelp. And I get it, the staff here are overworked, and they have a lot of walk-in customers in one day. Nicole maintained a level of professionalism that made me feel at ease, even when there was another customer yelling over some issue she had. Nicole was so polite, professional, and friendly that I was very pleased with her! I'll be going back to Nicole if I need any help in the future!

Sleaziest place ever. They'll try to rope you into a phone deal as they desperately want cell…read moreservice customers. You'll find out the trade-in isn't good, you'll then be locked into paying full price for an overpriced cell phone with a several year obligation and crummy service. Used car sales people have more integrity than this bunch. Beware of their deals. Internet service is beyond mediocre as well.

The WORST company. I had to go through MULTIPLE phone calls rude agents, being put on hold, call…read morebacks, etc. just to cancel service because my mother died. EASY to sign up. HARD HARD HARD to cancel. Beware.

Super predatory service as a whole, nothing against the workers/customer service call team . There…read moreare always random charges added onto the bill to increase your internet price by 15-20 bucks every few months without actually notifying you but sneaking it into the statements. This have happened about 8 times over the course of 5 years I have used them. I would have changed so much sooner if my building took other internet providers but was unfortunate with only having rcn available. Every time I've called to tell them that they increased the prices and I'm really unhappy about it, they miraculously have some promo that brings it back down to original price. ALSO, be warned that you also get charged a modem fee which they don't really disclose until you call to ask about it :) if you are stuck like me, just buy a modem yourself so you can save HUNDREDS of dollars per year and don't be stupid like me. There is even one charge that says construction fee and maintenance fee attached to the bill "separately" that totals your "50$" bill to 91$ :D Overall very awful business practice I hope I could give it 0 stars if I could

This review is solely about the misleading billing practices and has nothing to do with this…read morespecific location. I have a 1000mbps internet plan with no contract, free modem, and a locked-in price of $45 for two years. However, my bills shows a charge for 1000mbps at $55. I never signed up for a $55 plan, otherwise I will have to get 15000mbps speed instead of 1000mpbs (as it shows on their website) and I have no need for the higher 15000mbps speed. The billing is extremely deceptive. Despite paying $45 plus a $10 auto-pay discount, resulting in a total of $62.40, the statement incorrectly displays a higher amount. The company's explanation for the discrepancy is unconvincing. Also, they come up with nonsense things saying that I paid more these past months because the $10 auto payment, takes a while to kick inn. They will always come up with something. Beware of this company's billing practices. Carefully review your statements to avoid overpayment!!! Shame!!!!

Valentina in technical dept the best rep in an industry with few. Knowledgeable, friendly, savvy 10…read morestars

I was having some issues with my current Iphone 7 and went to see Daniel over at the Verizon store…read morethat is local here to me in Jackson Heights. Usually I deal with the corporate store in the Queens Center Mall, but I wanted to try this place first. He was super friendly, helpful and got me out of there in less than 30 minutes with an upgrade to the Iphone X. This is not a corporate affiliated store, but an Authorized Retailer so things work just a little bit differently here. I am not sure if he was the manager of the store, but he acted like it in a very professional manner and helped me out big time. He also gave me the pre-printed label and packaging to send my old malfunctioning phone back to Verizon which is a huge plus. Its nice to be able to get everything done locally and in one shot. Daniel made the experience of upgrading to my new phone a very pleasurable one and if you are in the neighborhood do not hesitate to head on in and get some professional service. I am sure the other employees here are just as good, but since I was dealing with Daniel I am giving him the shout out. Great job.

I went to Spectrum at the Atlas Mall in Glendale. The team was very helpful and couldn't do enough…read morefor you. They made sure you were happy when you left the store.

If you need ANY help with your Spectrum cable, hit the branch in Atlas Mall. (Its in the back, by…read morethe movie theater,at the end of the row) Came in with a cable box that stopped working. I explained to Richard that my dad has dementia and the one thing enjoys doing is watching old shows and soccer. Richard helped me get a new box. He told me to give it a few tries along with waiting a while for it to load and turn on. This helped alot because that box took FOREVER to load up.

Mario . Very useless guy didn't even try to help us at all. I was really disappointed in him !!…read more100% on the other hand Daniel was very nice and helpful and went above and beyond . Mario need some customer service training .

Spectrum is aweful to deal with! My mother still uses traditional cable tv with a cable box…read more Spectrum doesn't allow her to purchase a box. It is a ten year old box that can be purchased on eBay for $13.50. instead Spectrum requires that she rent it for $13.50 per month. Outrageous, but unless she moves to streaming she has no choice.

If you want At&t phone line, don't go to any branch except this AND THANK ME LATER :)…read more This is a branch that have staff that will go above and beyond for you. I have visited various branches but the honesty and service I get from this specific branch is above and beyond. They will make sure you not only get the best deal but also will help you if you have any issues months down the line. They will not try to scam you by selling you unnecessary things. If your here, look for Shem! He's the best

I came to this store after reading yelp reviews. i live in little neck so it was not the closest…read moreat&t store. but it is certainly the BEST!!! after a nightmare experience with verizon, shem seamlessly helped us switch all our lines. he was smart, helpful, efficient, professional and most of all, caring. he followed up every step of the way. and it wasn't an easy switch. 3 lines in different parts of the country, and it was a wonderful experience. so happy i listened to all the other great reviews. shem deserves every single one of them!