This review is for rep Maria .B. Maria is such an incredible and highly motivated employee. Maria went above and beyond her job expectations and assisted me over four hours to resolve an issue that could not be handled over the phone with customer service reps. Maria explained each steps that were taking place while resolving my issues. Maria made me feel at ease and assured me that all my issues would be resolved which is exactly what she did. Maria is passionate about her job and deserves to be recognized for her outstanding performance. Please give her a raise. Well job done Maria! read more

From the time Jacob approached Me and 2 other family members, it was an excellent experience! Jacob is definitely an asset to the Spectrum Family. read more

My Spectrum technician was on time courteous professional and true asset to Spectrum!!! BRAVO please thank him for excellent service!!! read more

I like the staff. Friendly and knowledgeable. But forget about the male manger. He seems standoffish and rude. I should have recorded him as he tried to explain the use of a sim card on my new phone. He had no patience and again just plane RUDE!!! If there was another place to go to near by me- I would head there instead. Otherwise, just ignore the male manger. He needs to quit! He is not helpful. Just rude- rude-rude-rude. Next time I go there and he tries to assist me- I will record him and his rude attitude. If not for his friendly I would give this place a minus 0. For the staff I give them 5 stars. read more

I waited less than 15 minutes to be seen. The women working the corner was very nice. I appreciate the care I received. I was a little disappointed that they didn't give me the credit the phone rep mentioned over the phone. As soon as you walk in don't forget to sign in. Went in around 3pm on a Friday its like a ghost town. They lose a start because their internet speeds suck. I'm still getting charged for non-sense. I might end up canceling cable all together. The location itself is very clean. They are really trying to push the phones on you just because it's Verizon. Like who cares? My actual phone bill is cheaper. read more

Came here several months back to bring back equipment. I was advised by an employee there to keep my internet for 44.99 promo. She also told me in order to get this promo I had to get a box which provided both internet and cable. I agreed. I get the bill for the next month it came out to 69.99. I called customer service and they let me know internet only was 44.99 but I had agreed on cable which increased it to 69.99 for both. I said I never agreed to get cable services. I was told by employee in order for me to get this 44.99 promo I had to get a box which gave both internet and cable. Long story short. They scammed me. Don't go there. They will lie in order for you to get extra services without you knowing. Every employee there have quotas they have to meet per day. Don't be a daft individual, avoid Spectrum. read more

Large new store. Great service and very convenient to get to. I was so glad to find this place. I had to swap out two boxes because my old ones were acting up. It was a very easy and painless process. The woman who helped me was very friendly and this is my to go store for my future cable needs. read more

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Terrible service. One of the agents was so rude and insulted me because I wasn't falling for lane sales pitch. He felt the need to analyze my personality. What an a$& read more

This place is so frustrating the staff seems widely unprepared for their jobs - every single employee stops multiple times while "helping" a customer to ask another employee how to do something. Are they not trained before being put out in front of customers with basic questions- the sign in to be helped is pointless they just take whoever pushes their way ahead of the line -- I hate having to come here and will avoid it from now on read more

Spectrum - Main area - Television Service Providers Near Me - Astoria, New York

Needed a new type of remote so I go here to exchange my old one and I'm told they don't carry the new style remote? What?? It's like going to McDonald's and being told they ate out of burgers. And don't get me started how they raise the cable rates. $60 a month mine went up. Hey the loyal customer gets screwed. Don't mind an increase but 35%? I can write a book of horror stories on Soectrum read more

I went in to cancel the TV portion of my service and asked the guy to please leave everything as is and he reduced the speed of my internet. One little thing he had to do and he screwed up everything. Now in order to get my speed back to what it was I have to go back to the store. Spectrum needs to train these people better because from what I saw they don't know what they are doing. The rep who took care of me had to call someone else to help him. read more

This review is for Jessica only, not the nightmare that is typically customer service (including the call center- the literal WORST!). Jessica was so understanding and empathetic, and made our second trip to the store a good experience. She immediately replaced the faulty equipment and set us up with a service visit the next day if our internet was still not working. Thank goodness for Jessica, or I would go to the end of the earth to find a different provider after the awful evening we went through with our router overheating! read more

i like to start my review by stating the customer service i got from the spectrum customer counter rep was excellent and i left the place happy and the happy part was mostly to the fact that i am going to eat soon. all jokes aside , i went to spectrum in astoria on steinway to get a new cable box via exchange and a extra box for my guest room .the process was quick and easy , the sales pitch to add services was short and not pushy at all. place is nice and has a stylist boutique feel . high marks for customer service , cool decor and quick in and out . glad i dumped verizon which had terrible customer service read more

The service at the store is terrible. The Asian woman that works there has a terrible attitude. I was waiting 20 minutes and I just asked politely how much longer does she think she will be. Very Rudely she responded yelling Sir I'm with a customer right now don't you see. I just asked kindly again and tried to explain my car was on the meter but she was so terrible cut me off and said I don't know. I had enough and left. Never going back to that location terrible service. read more

Spectrum provides horrible internet speeds... you need to constantly reset modem.... The assistance and tech support varies from okay to really poor. Just a bad product from a company who doesn't seem to care much at all. If you have any other options I advise you to go with them. Spectrum provides a really poor service and a very bad product as far as internet service goes.. read more

These people will do ANYTHING to get a cut of commission including empty promises and screwing over reliable customers. Upon signing up we were promised a 2-year contract without increase in price. Nope. Price increase one year later and there was conveniently "nothing they could do about it." We switched over to the Streaming Plan where we were told that the monthly payment would be approximately $90-95/month... e-mail alert came that it would be $322 effective immediately. We were told that "all smart TVs have the streaming app so we can return our cable box got a cheaper monthly statement" but apparently not all smart TVs have the app and now we are left without tv but yet still on track to pay $322 per month. Needless to say, Spectrum as a whole sucks and, furthermore, the associates at this branch are not at all helpful. Do yourself a favor and abort mission. read more

This service is not good. I have been with DirecTV, Vios, and Dish in different markets and they are all better. I live in Brooklyn and the internet goes out constantly. I'm trying to watch Game of Thrones from the DVR and the video is not good at all. MTV and other popular networks record horribly as well. Most shows skip at some point so we miss a portion. My wife and I work from home and we have to reset the WIFI one or two times a day because it lags. I wish there was a dependable option. We're looking into alternative options for television services. My MIFI from Verizon has been the best added expense for our business with internet services because it actually works. I would not recommend Spectrum at all. If you have an alternative to entertainment for most major networks that would be close to real time please let all of us know. Spectrum SUCKS! read more