I had a computer hardware error that I didn't know how to fix. I called PcMAc, and they guaranteed…read moreto send someone within 3 hours. The guy came 3 hours later. He was knowledgeable and friendly. He identified the problem as a burned out SSD. He showed me how he determined the cause, and explained why it happens and how to prevent it in the future. He recommended a plan to fix it. Because we still had some time left in the hour, he ran a RAM test and did some tweaking to my RAM settings based on the test. It's not cheap to have them come to your house, but my guy did a good job and saved me a lot of time and uncertainty around what I was doing. I thought it was worth it, and would use these guys next time I have a problem I don't know how to solve.

I'm a student with 1 week left before my semester project is due, and all my work is on a damaged…read morethumb drive. I took the damaged thumb-drive into PC Mac Express for diagnosis to see if it could be fixed. They called back and said it would cost about $400 and there was only a 50/50 chance that it could be recovered. When I picked it up, there was a red wire attached to the board that had not previously been there. I found someone in Canada to look at it and said they would do it for $200 and I'd only have to pay if they recovered the data. The company in Canada attempted to recover the data but said it looks like the other company had done something to the chip and were likely holding the data 'hostage' so that no one else could get the data, so that my only choice was to go back to PC Mac Express. The scope of this technology is out of my range so I don't know what to believe but what I saw with my own two eyes was the extra red wire that had not been there when I dropped it off. When I called PC Mac to question this and what was happening, they claimed nothing had been done and they had not attached any wires. At the end of the day, I didn't get my data back and PC Mac said no work had been done when in fact, I saw that alterations had been made to the thumb drive. I wouldn't ever bring anything to them again because the story doesn't add up. Perhaps something had been done by the people who work for Michael without him being aware, but in that case, nothing was done by Michael to understand the discrepancy.

Staff was very friendly and knowledgeable. I am not very computer literate but they assisted me al…read morethe way in order for me operate the system on my own. I highly recommend this company for their professionalism and their customer service.

I'll summarize everything I'm going to say about these people in the long narrative below in just…read moreone sentence: If you are a business owner seeking honest, reliable, informative and focused support -- you'd be CRAZY not to give ITCSNY a try. I don't write reviews often -- much less raving reviews like this one. I own two businesses -- one bricks and mortar in a more established market, and the other a newer, internet-only biz. When we reached a point where it was time to upgrade our computer equipment, Dan was there to help and guide us with an assortment of options that met both our needs and our budget. We're now fully up to date and loving it. Further, with the continued explosion of the internet and its capabilities, I had no real idea of how to promote my business on-line so that more customers could find us. And here's where the real distinction lies for these guys. There are any number of companies out there willing to take your money to help improve your internet presence -- but what I found time after time as sales reps sat across the desk from me was that they were in the "telling" mode -- with very little "listening" going on. What I mean is that these companies may have good ideas to improve your internet presence -- but (as the founder and owner of my company for 26+ years now) I think I have a better understanding of who my customers are and what they want. So someone "telling" me what I need is not as valuable as someone who is able to LISTEN and work hand in hand with me -- building on both our experience bases to make improvements. ITCSY does just that. How do I know? 60 days after we started working with them, my service provider contacted me -- we had so much traffic to our site we had to DOUBLE the amount of space we'd been using before. More importantly, this translated directly to increased sales. I'll stop gushing now. These guys do a bangup job. I'll never go to anyone else.

These guys are great. My office has been dealing with an on going slow down on our computers. We…read morecalled one of those quick fix guys and basically was like throwing money out of the window. These guys came in and found out what the issue was quick. We decided to enter into a support deal with them and with their recommendations, our systems have been working great. L.R., Mellville, NY

I really don't write reviews normally but Tekhattan's service was just amazing!…read more My super heavy custom built PC stopped working. I contacted Tekhattan for their on-site service on Saturday around 6pm. They had two technicians (Dan and Alex) out to me that night. The technicians were very courteous, friendly and knowledgable. They were able to set up a time that would fit my schedule; they diagnosed my computer in less than 24 hours-- with their diagnosis they helped me find out what the problem was regarding my PC. Although I decided to move on without their further help, the technicians are bringing my extremely heavy PC tower back to me at my most convenient time. Thank you so much!

i had a great experience with Alex and co. Ironically, i have geek squad to thank. I was on hold…read morefor 18 minutes! While i was waiting, i contacted Tekhattan and Alex answered. He was very calm, very nice. He asked me about my problem and showed up a few hours later. I must have sounded pretty desperate because he had a plan, AND a back up plan, AND Daniel, his associate (showed up shortly Alex arrived). I have a store in Chelsea and my computer data...mui importante! Not only are they extremely good at what they do, they were very reassuring. i felt very comfortable. At my request, Alex called me at 10:30pm to let me that they were successful in recovering my data. They were a perfect antidote for an awful situation. Just awesome!

Today I want to share my experience working with SystMD on what was honestly a pretty unique and…read moreinvolved web design project. Though I have some web design background myself, the scope here was well beyond what I could take on alone. It called for a large number of complex modules, custom plugins built from the ground up, and at its core, a fully dynamic social media style website with an integrated shopping portal that users could manage themselves. The SystMD team handled every challenge that came their way, even as the requirements continued to shift and evolve. The professionalism shown by the owner was something I genuinely appreciated. He treated this project with the same level of care he would give his own work. Communication was open throughout, and I always had a clear picture of where things stood. They kept me informed at every stage. It felt like a personal partnership backed by serious expertise. Even as one of many projects on their plate, the team gave this one real attention. Nothing felt like it was being rushed through. They took the time to thoroughly work through bugs and make sure everything ran exactly as it should, and they were just as attentive to the smaller design details, making sure the final product looked great and was easy to use. I could not be happier with how things turned out. SystMD is a great small business run by developers who know what they are doing and actually care about the people they work with. Amazing value as well! A big thank you to the whole team for everything.

After talking about getting a new computer and setup the previous six months, Matt refused to come…read moreto do my computer at my house stating it was too far and that he had enough business now that he did not have to go to homes. I don't know how he gets here, but it certainly isn't the shortest way, which is through the South Mountain Reservation, which is about 40-minute drive. It would have been nice if he had told me in advance and not just left me with no one to repair my computers. He was rude about it and unprofessional.

I am grately appreciated about the service provided by Isime computer repair so experienced and…read moreknowledgable service provider I ever had in my long experience. I am really a well wisher of this company expect this company will shine very soon because of their service and reputation.

$50 virus removal is all I have to say, great computer repair service in the Bronx. Also, they…read morepicked up my laptop for no additional charge.

I've used Telecom Geeks' services in two offices for a while and can only say great things about…read morethem. The lines work great, set up was super easy, and anytime there's a problem (even when it's caused by our own routers/switches) they work with us immediately until it's fully solved. Highly recommended!

We were very happy with our experience with Telecom & Data Geeks. The system and installation went…read moreso smoothly, they made sure to go over every detail and recommend a system that fit our business the best. The techs are so knowledgeable and able to answer or get the answer to the questions we had and set up the system, it is so easy to use! Highly recommend to anyone looking for a professional company that will provide the best service for YOU and not just the most expensive system out there.

I just want to thank Norman from https://sterlingrosellc.com/ for his help…read more We have been having so many problems with our Fios service. I had called them several time and each time they gave me a different response. My husband is having a terrible time working from home. We are constantly having to reset our internet for it to work. I finally broke down and told Fios I want to upgrade but now they can't send any technicians because of the shutdown. I called Sterling Rose and after a 5 minute phone call, our internet is back in working order. No need to upgrade. Sterling Rose has helped me with my laptop several times and all remotely. If anyone needs computer help, call Norman.

We used this company as our IT support company... must say knowledge wise Norman the owner was good…read morebut he took advantage of us on all our hardware items we purchased and he was very nasty when we got other quotes for comparisons... I caution anyone considering this company to be cautious of this and get other quotes..I would only use him for a home computer system at most...