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Specialty Sales Classics

1.9 (34 reviews)
Closed 10:00 am - 7:00 pm

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Diana B.

Took over 10 minutes before any sales rep to even noticed us walking around.. My husband was ready to buy a car today but no dice. When we finally did get a sale representative to even acknowledge us, he had said to the sales rep: "I'm ready to buy a car today." So he showed us around and answer the few questions my husband has. He saw 2 cars there we wanted, in the middle of hubs a asking a question the sales rep sees another pair of people walking around blows us off to go to cater to them instead. Which in my honest opinion is a low blow to us considering we were there for some time and we were waiting patiently. So instead of taking care of us and saying to the new people that walked in: "hey were a little busy right now but I will get to you as soon as I can." Instead we got blow off and he walked away from us. We were upset that we were treated this way so we decided to take our business else where. This was the second of 3 locations we happen to be visiting that day (Yes were ready to buy, we were that serious!). This was by far the worse customer service I have ever received at any car dealership. And because of this I cannot recommend it.

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8 months ago

It was a SCAM, business was closed permanently two years earlier and scammers are trying to sell their cars from old websites

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1 year ago

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1 year ago

It wasn't what it used to be..... smh Benicia location has changed drastically. I went to look at a 72 Chevelle disappointed

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9 months ago

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10 years ago

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Chris M.

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Ask the Community - Specialty Sales Classics

Review Highlights - Specialty Sales Classics

Todd explained that a car needs to be priced right from the beginning of the process to be fair to both the seller and buyer.

Mentioned in 2 reviews

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The shop - Waiting room

The shop

(75 reviews)

I had my driver side rearview mirror stolen at BART. I didn't have an appointment, but I headed…read moreover to the "Shop" in Benicia. I waited a little bit for the part to be delivered, but it was installed in about five minutes. For women that are looking for auto shops that are clean and fair, this is your Shop! Everybody was friendly and efficient, but a special shout out to Nathan for his professional and friendly Service.

I have been a long-time customer of Nathan--originally back when it was C&C Automotive. In the past…read morethey were the only ones I trusted. They even put in a new engine and transmission in my 2010 Subaru Forester (my daughter killed the poor thing--long story). Well, about a year ago I took in the Subaru for a diagnosis and hopefully a repair. Unfortunately, their employee, Bryan Macias, gave me false diagnosis of the brakes needing replacement right away. The noise it had been making was due to a problem with the Catalytic converter, but a very high price for replacement. NEXT, THE EMPLOYEE OFFERED TO BUY THE SUBARU FROM ME FOR FAR LESS THAN WHAT I HAD PUT INTO IT FOR A NEW ENGINE AND TRANSMISSION. IT WASN'T EVEN FAIR MARKET. Bryan tried to convince me that no one would want to pay more. He also charged me $150. for the "evaluation" even though I am a very good customer who has spent many thousands of dollars there. About a year later I received a reminder email...one of those, little messages that it had been a year, etc. Since I did need to take in my 2022 Honda Civic, I told Nathan what had happened. He was not happy that I had been charged the $150, said that it is tough to keep employees, etc. No offer to refund the $150 (To be fair, I didn't ask). Well, after speaking with him I decided to give them another chance...MISTAKE. I requested that they change the oil and find a leak that was occurring, staining my driveway and garage floor. They changed the oil in the Honda as i requested and called me for pick up. I asked "what about the leak? Oh, they hadn't looked for one. I asked them again to find the leak. They inisted everything was find and no leak existed. I am not crazy. It wasn't water/condensation, and it was staining my garage floor and driveway. Took the Honda to a Honda dealership for a recall, and the dealership found the leak, no problem. It was also still under warranty (within 100 miles of it). GREAT! Now, do I think Nathan does good work, probably. Is he honest? I believe so. Does he have good employees, NO. NO. NO. The Shop is no longer what it was. Very unfortunate.

Ace Auto Dealers

Ace Auto Dealers

(105 reviews)

We had a great experience at Ace Auto. We bought our 2011 Toyota 4Runner in 2013 and loving it. We…read morewere looking for family car, so we decided to contact Azizi. Sam and Azizi made the process easy for us. Azizi was very helpful. All issue and concerns were resolved. I highly recommend Ace Auto!

I went to look at a 2011 Toyota Tundra Limited that was listed for about $20,000. During the test…read moredrive, once I reached highway speeds (around 50 mph), the truck began shaking badly. When I brought this up, the salesman said he didn't know why it was happening and then checked his phone and told me the vehicle had not been inspected yet because they "just got it." After returning to the lot, I opened the hood to look things over, and when I closed it, the Toyota emblem fell off. I then looked underneath the truck and found a significant oil leak. Again, I was told the issues would be fixed and that the vehicle had not yet been inspected. I told them I would consider purchasing the truck for **$16,000 only after all of the issues were properly repaired and the vehicle fully inspected**. I also showed them comparable vehicles -- same year with lower miles and even newer models (including a 2016) with fewer miles selling for about **$2,000 less**. Despite this, they refused to negotiate and continued to insist on $20,000, which is well over market value given the mileage and condition. At one point, I was asked why I hadn't purchased the other comparable vehicles I showed them. I explained that I was still in the process of looking and comparing options. I was then told that maybe I should buy those vehicles instead because they were not going to budge on the price. The overall attitude during this exchange felt dismissive rather than professional, especially given the condition of the vehicle. I also noticed the vehicle history shows a prior **minor accident**, which by itself wouldn't necessarily be a deal-breaker, but combined with the vibration, oil leak, and lack of inspection, it raised additional concerns. I have family members who work as mechanics and salespeople at major dealerships like Toyota and Ford, and I also have some experience myself, so I understand how vehicles should be inspected, road-tested, and priced before being offered for sale. Unfortunately, my experience here was consistent with concerns I've seen mentioned by other reviewers -- vehicles priced high, little flexibility on price, and cars not fully ready despite premium asking prices. Buyers should be very cautious and make sure any vehicle here is fully inspected, repaired, and properly road-tested before purchasing.

Zac Auto Dealers - My new ride from Zacs!

Zac Auto Dealers

(18 reviews)

FIVE STARS IS NOT ENOUGH…read more We had a car that needed repairs that exceeded its value, so we started shopping online for a replacement. We came across a plug-in hybrid that felt perfect for our family...especially with our kids being year-round student athletes, even through the summer. I called Zac Auto Dealers and spoke with Elham, who confirmed the vehicle was still available. We headed over later that morning, and from the moment we arrived, everything just felt right. He came out to greet us. Saw the car right out front and it was in amazing condition, After a quick test drive, Elham had all the paperwork prepared quickly and efficiently. No hassle whatsoever. We decided to finance the vehicle. Zac Auto partners with Travis Credit Union in Concord. Took a short drive there, where we worked with a gentleman named Herman. He mentioned he regularly helps Zac's customers, and it showed. He made the entire process smooth and stress-free. Travis Credit Union was so welcoming and professional that we even opened a savings account with them. We picked up the car the next evening at Zac's. We were told it had been serviced and checked at their partner shop, Ace Auto Care in Lafayette. The car was in pristine condition. It looked, smelled, and drove like new. About three and a half weeks later, I noticed white smoke coming from a small tube underneath the car. Long story short, it turned out to be related to the battery/heating system. The car still drove perfectly, but not knowing who to call, I reached out to Zac Auto for guidance. A gentleman, Aziz, answered and without hesitation reassured me: "Don't worry...we'll take care of it." I explained what was going on, and he immediately directed me to bring the car to their partner shop, Ace Auto Care. At Ace Auto Care, I received the exact same level of service: kind, friendly, professional, honest, and incredibly respectful. Felt like I was greeted by cousins. By the very next day, my car was ready, repaired with brand-new parts...courtesy of Aziz and Zac Auto. Honestly, between Elham, Aziz, Herman, and the entire team at Ace Auto Care, it truly felt like we hit a grand slam. Thank you, Zac Auto Dealers. You are all a true example of how a business should be conducted along with how people should be treated. You didn't just take care of a transaction and a pricey repair...you took care of our family, and that means everything. Thank you.

I wanted to take the time to leave a honest good review for Zac Auto dealers, as a return customer…read more My fiancé and I recently purchased a second vehicle from Zac Auto, as my first experience was fantastic. About a Subaru outback and it has ran great. My second purchase was a toyota sequoia. Zac Auto has gone above and beyond once again with their customer service. They are honest and upfront, and they make it clear that they want the vehicle to be a good vehicle for you when you purchase it. They stand by their cars and if there's any issues, they take care of it. It's rare these days to find a family dealership with this integrity and care for their customers. I would send anyone in my family there without hesitation and have recommended them to several people. Anytime I need a new vehicle I will go straight to Zac Auto. If they don't have what you want, they'll find it for you. I can't thank them enough and we'll be back again. I'm sure.!

Specialty Sales Classics - car_dealers - Updated May 2026

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