I really admired CVC for their discounted prices and sliding scale fees. This has been a godsend…read morefor us since the majority of local vet clinics have nearly doubled in their cost of services since the pandemic. The reason I am giving CVC only one star, is because I feel like this vet clinic's performance and professionalism has become very poor since they had left Eugene. In Eugene, the staff was phenomenal in my opinion. They were gentle with my pets, they seemed to be very knowledgeable, educated, and provided me with quality advice, explanations, and instructions. When my pets received tests, we were noticed with the results and any recommendations within a couple of days. In Pleasant Hill, however, we felt rushed and did not receive the same kind of service. I didn't feel like their Vet provided me with the communication and time that I felt my pet and I deserved. My cat felt terribly uncomfortable with her Vet'erinarian's energy, as did I. I'm not sure how qualified she is, because i felt rushed and did not receive the communication I had with the CVC Eugene Veterinarians. In addition, we are at 3 days shy of one month since my cat's U/A. I have called and emailed several times, and we still have not received my cat's results. The majority of the time, my attempts to contact CVC have received no response. I am a retired veterinary technician. I would have been fired if I had forgotten to get back to our clients, or had them wait even a week for their animals test results. Only once have I ever felt such a lack of professionalism from the veterinarians and clinics that I have worked for or those who I have brought my pets to for the past 25 years. And that other one time I had a very poor vet experience, well, that same Veterinarian is working for CVC at this time! I just wish CVC would have never left Eugene. The service and support I received from their Eugene staff was always professional and respectable. And we were always treated very well. It is really a shame that the new clinic in Pleasant Hill doesn't have this same quality service and vibe. It saddens me greatly, and I can tell that my cat misses the old place too.

I took my cat in, it was my dads cat an he past away. We didn't know what sex the cat was and asked…read morethem. He went in for an exam and dental work. The vet came in for the exam which consisted of taking his temperature and feeling his stomach, looking at his teeth. His ears or heart wasn't checked at all. Then she left the room. They wanted to do blood work and get him back in for dental work. He did have a broken fang, I figured since I had a dental visit, they would take care of it? Nope, they wanted to see the blood work first, I had to reschedule for the dental. Which I could tell he was in pain already by the way he ate, so now it will be 2 1/2 weeks. They did give me pain meds though. We still don't know the sex, it seems they didn't want to take the time to check. They said they thought he was a female because he is a small cat and he'd be bigger if he was a male. He is a long hair and they didn't want to mess with all his fur to check his actual sex. Then in the morning I called to ask a question for my visit. The phone rang and rang, no one answered. I called again and left a message. No response. I sent an email, plus I called again with no acknowledgement. I told the girl up fron about my calls, she said they were having a lot of calls that morning. That to me is very discouraging. That's their business, we are their customers! We have questions we need answers to. How do they know what we are calling for? How do they pick the calls they answer? That is not professional at all. If that's an example of how much they care, it makes me rather worried. Now I hope they won't take it out on my cat when I take him back in for his dental visit? This is my response, not my cats. I just hope they treat my cat well and do it professionally. I don't want him to be in pain much after his surgery. I did love that the work they did was in the room I was in. I think it made my cat more at ease knowing I was there with him, instead of being taken in another room with people he didn't know. That made me feel very good. Thank you very much for letting me be with him and for understanding that I wanted to be there with him and hopefully make it easier for you. Thank you

5 stars for Dr. Jones, who is an extremely patient and informative vet. He took the time to talk me…read morethrough a medical issue with great care, even as I'm sure he's had that same conversation with about 10,000 pet owners over the years. He's very conscientious, knowledgable, and eager to educate pet owners with abundant information and options. (All over the phone--I haven't met him in person, as I explain below.) I'd like to explain the unusual and somewhat imperfect system they have for seeing pets, just so nothing is a surprise for future clients. It's a small clinic seeing a lot of pets, so apparently it takes a long time to get an appointment the regular way. When I called and asked to make an appointment, I got a call back on voicemail saying "we have you booked for tomorrow morning, see you then" without working together to find a time. Since my schedule is difficult, it was sheer luck that I was available that day. When I called back for instructions, I was asked to bring the cat *before 8am* at which point he was put in a cage waiting to be seen. This is how they squeeze in appointments without a multi-week wait, which makes sense; but since that system wasn't clearly explained to me, it came as a bit of a surprise. The vet was able to see the cat 3-4 hours later and we had a very helpful conversation over the phone. Then I got tied down at work and by the time I was available to pick up the cat, he'd been there 5 hours or so. When I got him home, he was desperately hungry--I learned that they don't provide food, just water and litterbox. I also learned that there was a $40 "hospitalization fee" for this method, which was not explained beforehand. (For pricing transparency, the physical exam was $95. I think that's reasonable and the vet is very good. Also re: pricing, it seems like what they charge for prescription food and medicines is comparable to online, which I appreciate. Not much markup. So that's all good.) None of this is really bad, or anything, but I would have really appreciated a bit more advance explanation of the visit system, the fees, of the need for pet owners to bring food, etc. The front desk staff seem nice, but they are somewhat less patient and informative in explaining things than the doctor. It is worth it to have a good vet. And now future clients know that if the office slots you in for one of these morning drop-offs, it will cost $40 and you should bring food. That's all I wanted to share. And thanks Dr J for the great care!

Very sympathetic, affordable. Very knowledgeable. Will take all my animals there if I'm able to…read more Always lets you know your options and doesn't pressure you one way or another.

We recently experienced one of the most heartbreaking moments a pet owner can face, and the team at…read morethe Vet Hospital on River Road in Eugene walked beside us every step of the way with a level of compassion and kindness that words can scarcely express. Our sweet Teddy, a 14-year-old terrier mix who had always been full of spirit and puppy-like joy, had suddenly fallen ill. Just two weeks prior, he was his usual energetic self, bounding around the house as if age had no hold on him. When we brought him to the clinic, we hoped for a simple explanation. What we received instead was devastating news: Teddy had aggressive lymphomic cancer that had quickly spread throughout his body. Dr. Shelton was the one who gently, respectfully, and clearly delivered the news that no pet parent ever wants to hear. He showed a deep sense of empathy--not just for Teddy, but for us as well. He explained everything with honesty and patience, giving us room to process and ask questions without ever making us feel rushed. From the moment we stepped into the clinic, every staff member made a painful situation just a little more bearable. Our vet tech, Hope, was incredibly gentle and present, offering silent support and care that meant more than she'll ever know. And Debbie, who greeted us at the front desk, was such a bright, calming presence. Her genuine warmth and kindness in our time of need helped soothe the ache in our hearts, even if just for a moment. Once it became clear that there were no viable treatment options and that Teddy was suffering, Dr. Shelton walked us through the process of letting him go--with reverence and sensitivity that honored our boy's life. He explained every step with clarity and care, allowing us space and time to say goodbye, and treated Teddy with the utmost respect and tenderness in his final moments. We may have left the clinic without Teddy that day, but we carried with us the comfort of knowing he was cared for with love and dignity. In those final moments, he was surrounded by kindness. This clinic our family. We are now lifelong clients because of the compassion, professionalism, and humanity we experienced. Thank you, from the bottom of our hearts, for everything you did for Teddy and for us.

Dr Johnson is one of the very best vets I have ever seen. Took amazing care of my very difficult…read morecat. Really understood cat behavior better than any vet I have seen. We live in East Springfield and drive all the way to NW Eugene due to this excellence. Thank you. Sean R.

My 6 month old puppy came down with a bad case of hives. This was the only clinic I could get into…read moreon such short notice and I see why. The staff at the front desk was friendly, tech seemed friendly. The vet was cold and my puppy was aggressively handled. I've never had a problem just me and the vet or a tech before. They had two people pin her in the corner which made me very uncomfortable and made my pup extremely anxious and upset. She needed a shot of steroids and they wanted to take her out of the room to give her a simple shot?! I expressed that that was unusual to me and made me uncomfortable and the vet said "well we will just be behind the door" and closed it. I was completely uncomfortable and appalled by this. I prefer to handle my own animal especially for something so simple. If she hadn't been so sick with her hives and needing steroids, I would have grabbed her leash and left. On top of it all, the clinic was dirty and very hot. This was a terrible experience on top of an already stressful day with a puppy covered in hives.

Excellent service is provided at Mohawk. Not only is your pet treated with love and kindness, but…read moreyou are treated with true kindness and respect. They truly understand the importance of the connection you have with your pet. Great staff. Highly recommend.

I feel like my cats are in good hands. I can usually get in fairly quickly if needed and the staff…read moreis friendly and helpful. It's a little expensive, but I feel like that's pretty standard these days.

We recently switched to Animal Health Associates and I am so thankful we found them! Dr. Andrew…read more and staff were so sweet to our dogs and showed great care in making them comfortable. The Dr. was very knowledgeable and made us feel confident that we have the right care plan to give the dogs relief. We cannot recommend Animal Health Associates enough.

I am forever grateful for the exceptional care my best friend, Claire, received from Dr…read more Gildersleeve. From the very beginning, he was gentle, compassionate, and incredibly attentive while creating a clear treatment plan to address both a cyst and a large mass on my "golden child." He showed so much sensitivity and patience during an emotional time for me, making sure I fully understood every step of the process. One gesture that meant the world to me was when he personally called during the procedure to update me on how everything was going. That level of kindness and communication brought so much comfort during a very stressful situation. I cannot thank Dr. Gildersleeve enough for the care, professionalism, and compassion he showed us.

Dr Graham has done a fantastic job taking over the care for our boy Wrigley. Very thorough and…read moreanswered all our questions. Facility was spotless and staff very professional. A bit of a drive out from Eugene, but well worth it for our boy.

They are no where near as friendly or caring with our dog as they used to be a few years ago and…read morethe pricing on exams is ridiculous $75 for a follow up visit? Charged for them to say they don't really know what is the cause of her symptoms but there are some possibilities. I can google the same results for free at home. We will be looking for a different Vet.

The Doctors and staff here are so wonderful and caring. Dealing with a sick pet is never fun, but…read moreit isn't as bad when you have a support system that cares about your "baby" as much as you do.

The staff is very nice. The veterinarian is rude and condescending. Looking for a new vet presently.read more

Can't say or I will be threatened of a law suit. Go elsewhere, seriously…read more I would be willing to remove my bad review of Cottage Grove Veterinary if they fire their receptionist. The receptionist needs to find another line of work because customer service is not her strong point. That's all I'm going to say.