Came in January 2 2015 and had my nails filled and gel polished. I'm a flight attendant and work…read moreout of town, by day 5 I had 3 nails break gel polish pealing off and tips of the nails lifting, and a forth nail broke! I went back to the Phoenix nail salon on January 9th and said I had my nails done a week ago and 4 nails broke! I girl said she would fix. After repairing the 4 nails and re gel polishing them she charged me 15$!!! I thought that was ridiculous! I explained that they had only been done maybe a week ago and not just 1 broke but 4 did!! They called the owner of Phoenix nails and she said to me that because it was a week Ago that she couldn't do anything! I said if I was made to pay the 15$ that I wouldn't be back, she said that was fine. She didn't even care. I have been going there since they opened the original Evanston nails and loved the work that was done on my nails, until the new owners took over. I have not been pleased, but hoped that things would get better.... Well I was wrong. After I had those 4 nails repaired I had 2 more break.... I strongly urge people not to go here at all there is no responsibility when they do a bad job, all they care about is your money. Ps I will keep posting...

Great place! Good Service for the price! Lots selection for shellac and nail polish. Clean!…read more Was busy so make an appointment! Considering it's a quick mart for manicures and pedicures I think it was very good place!

‼DO NOT GO HERE‼ My…read morefriend and I went here to get our nails done and it was horrible. At first the ladies working on us were nice and we had no problem with them, but when they started we began to question a lot, they put WAY too much glue on our nails and after sticking the extensions on they proceeded to glue the bottom of our natural nails down too which we have never seen before. In these photos you can see that after the nails were removed the natural nail was almost completely torn off because of the amount of glue used. In the photo with the red fingers that is pure FLESH! There is no nail as it was taken off because of the acrylics. On top of this they charge way too much for such an amateur job. I've been to many other nail places before and never have I seen my nails so damaged and so week after a removal process. Please save your money and the damage of your nails and find somewhere where this will not happen to you.

My daughter and I have been going to this salon for 3 years. I sort of get rotated between all…read moreemployees and they've all been good. This last time I went I had a new employee. I noticed the other nail techs hovered around her, observing what she was doing. First she clipped my nails without removing the old shellac. Then I had to tell her how to apply the various layers, missed here and there. She started filing down the shellac every so often and applying base coat. After doing this several times over and over, I finally said, it's been over an hour, I have to go. She held onto my hand so tightly I couldn't get my hand out of her grasp. The other customers were all staring at us and the other employees were talking in their language to her. The end result was a sandy-feeling toping and missed areas of paint. It was atrocious. She whispered to me to come back tomorrow to fix it. Would you go back to someone who gives you a bad haircut? I called the next day to complain and the employee I spoke to supported the woman who did an awful job insisting she knew what she was doing and that I was wrong. That was it for me. They just lost 2 customers that used to love going there.

Didn't spend a lot of time of my actual toes, barely any scrubbing on bottoms of feet, used wrong…read moreproduct half the time and I walked out with paint all over my toes. Would not recommend for price charged.

Honestly the nicest and most professional nail salon I've been to in the NW; will absolutely be…read morecoming back here!

I always go to Frilly Lilly Marda loop for my waxing and it is always a great experience. Laura is…read moreawesome!! i never have to wait, she is very professional and does a great job. i highly recommend her if you have some waxing needs

I didn't realize that they closed at 6:00 P.M. when I had made my appointment for 5:30 P.M. or I…read morewould have made my appointment for earlier. This experience felt rushed. The aesthetician kept mentioning their closing time. As a result, I actually was burned by the wax and still have residual hair that wasn't removed. I followed the directions for "after Brazilian waxing, care" and was so uncomfortable last night that I could barely sleep. This morning I am broken out, bruised and scabbing and so so unhappy. I have NEVER had this experience there before but I don't think I could ever go back

TI and her ladies provide the best mani/pedis and acrylic and gel nails. I have been going there…read morefor 3 years now and couldn't be more impressed with the quality of their work. Just had new tips and some artwork done on my nails- beautiful but can't add photo?

Great place. Friendly service and the nails were excellent. Didn't break a nail in six weeks.read more

This was my first visit to this salon and it will be my last. Because I refused to wash my hands…read more("company policy?") I was given attitude by the nail tech for most of my treatment. She cut the cuticles on my big toes so short that they bled. The nail polish was not pulled down to the very end of the cuticle and there was a small space left there already. She was very aggressive with the pumice brush on the side of my foot and I had to ask her to stop scraping it so hard because it hurt. I wish I hadn't left any tip.

This is from last weekend. Left the salon after 11 am and it is about 7 pm same day how my nails…read morelooked! Had to remove it all before I go out for our dinner reservation. Definitely the cheapest quality of the nail polish they have used!

For $30 for a pedi (for example), one would have to figure out for themselves if they like it here…read moreor not and if the service level is acceptable. This is NOT a spa. You will not get a wide smile upon walking in, you will not be offered water or tea, the staff will not engage conversation with you. They will talk to their co-workers loudly in another language, you will always wonder how clean the tools are and the massage chairs are not the best. The decor is not attractive and the person who looks like the manager/owner will make very annoying loud noises giving stink eye to everyone while cracking, eating and spitting her sunflowers seeds with no regard for anyone in the salon. She also has a bit of attitude! When my pedi was done she came over and RIPPED my toe separators from my feet. WTH... no words... But, it is inexpensive. This is my 3rd visit here as it is super close to my home and I had not been for some time until today. My first visit over a year ago was OK, on my second visit, the woman slipped with the cuticle cutter and cut me pretty bad on a very sensitive area of my big toe. Then doused it with devil-seeing alcohol, never asking me once if I was OK as I almost went into shock from pain! (took months to heal, it was deep!) Accidents happen though and I came back today to face my fears and all went alright - no injuries to report. The woman seemingly tried to hide my brand new polish I bought at a different salon though - she KNEW I brought it in with me and when done with it, pushed it into a closed drawer! Good thing I was onto her! I am not sure if I will come back... (Nah, I won`t be) There are just so many salons in the NW to consider even if I have to drive a wee bit further to get to them.

I would give this salon less than 1 star if that was an option…read more I initially went here about a year ago as a close-to-home and cost-effective option for a fill on a set of gel nails. First three experiences - not so bad. However, the last 3 times I have gone (because apparently I am a sucker for punishment) I have left the business I have been baffled by how a business can survive by a shared hatred amongst employees for customers, quality service or general manners. First problem - was going on a work trip with some important meetings. Got a shellac manicure, requested a light pale blue grey nail color. Mixed the wrong shades together - ended up with a flaming teal green. Ended up paying twice as much to go back the following day and get it removed so that I did not look like a 12-year old when meeting new business contacts. Second problem - same thing. Made the unfortunate mistake of picking a light pink shade, ended up with a neon orange. They should not offer the color swatch if they have no clue what to do with it. I work in a professional environment and I look like a halloween character every time I leave the store. Third time- went to get a shellac manicure before vacation. Since I am splurging on a decadent luxurious pedi at Eveline Charles (get all my pedis there), I decided to try and be frugal on the mani because *sometimes* they do an okay job at Envy. Well I ended up with one nail that somehow looks like it has tire tracks through it. Did not have time to stay yesterday and get it fixed, so returned today. I got an eye roll and a smug smirk and a "We're too busy to fix it right now." When I asked if I could return at the end of the work day I got "we are very busy at 4:30." Needless to say I will go camp out in that terrible hole until I get it fixed. What really infuriated me yesterday was a fellow customer had received some kind of gel/UV set nails and a pedicure. I did not overhear her conversation while paying except that she said "no, it's probably not fixable." Sounds like she too was not very happy with her gel/shellac slap job. While the lady was still at the counter, the entire staff began yelling in a foreign language to each other. How rude is that? And how embarrassing for the customer. You should not be made to feel like an idiot because you received a bad service. After they fix their shoddy job today I vow that I will never return. This place is not worth a $2 polish job, please save your money and your dignity!

Exceptional service! They greet me by name when I go there. I always feel like a valued client…read more Thats why I have been going back for years!

I went here the other day to get my nails done. Before I came I called and told the lady I wanted…read morean OMBRÉ FILL. I then asked how much it would be and I was quoted $45. I figured that was a decent price and booked my appointment. I got to my appointment and it was it a peaceful atmosphere. I was greeted and told to take a seat. She was drilling my nails and then the owner or receptionist came over and said because I am getting an ombré fill it is $60.00. I told her I was quoted something different on the phone but she said because it's ombré it is more. I decided to say OK in the off chance they did an amazing job and it was worth the money. I was very clear on the phone what I wanted so I feel frustrated they waited until I was there to tell me it is $60 when I could have been told this on the phone. The lady filled my nails down with the drill and wasn't paying attention and her hand slipped and startled me. Additionally she kept telling me how thick my old nails were and how she's trying to fix it. She kept saying "hot?" While my nails were burning when she was filling my nails with the drill. Additionally she was not gentle at all, and was at points hurting my fingers when she was doing my nails because her grip was so tight. When she went to go and do my nails she used this thick paste that looked aweful for the woman to work with. It took nearly an hour and a half for her to do this. I am going to attach a photo of my outcome. I won't be coming back as I am super disappointed with the results. In the salon because it's dark, they looked good. Outside in the light they look horrible and you can see exactly where the white paste stop and ends and it does not blend at all. It was wAy too over priced for the result I got Not to mention I always had at least another 1-2 people standing around me speaking to my nail tech in a language I do not understand. They were laughing constantly and it made me feel super uncomfortable since I did not know what they were talking about. No way will I ever return. If the owner is reading this I really hope you can work on training your staff, quoting the RIGHT prices over the phone and teaching your staff about being professional and making clients feel comfortable.

Thi is the best nail tech ever. She is always so sweet and friendly. Whatever picture I bring in…read moreshe always delivers the designs near perfectly.

Mila nails is so much better than any other nail salon I've been to. They do such high quality…read morework. My nails last so long! They are also friendly and fun, the place just has a great atmosphere.