Edit: Thank you Samantha for reaching out to me. I truly appreciate your understanding and customer service you deliver. Everything has been resolved and I am more than thrilled to spread the news about this place. Continue being awesome!
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I found this place by searching up best nail salons in Calgary and after reading some great reviews, my friend and I decided to come try it out. I called to book an appointment and asked about pricing, which was $55 for a new set of gel nails. I booked for 3:15 but when I realized I couldn't get out of a meeting in time, I called at around 2:30 to reschdule for 3:30. The girl that picked up the phone at first didn't even understand me at first so passed it off to another girl, I told her my situation and she said it was alright. By 3:15, I get a phone call from the receptionist asking where I was. I told her I called earlier and spoke to someone else to reschedule to 3:30 because I couldn't make it on time. She was being sort of rude over the phone but I was confused because the last person I spoke with said it was alright. At first, the times couldn't work out because there was another appointment for 4:30 with the tech we asked for but eventually it was resolved and we were able to be squeezed in.
When we got there, we were seated accordingly and as my tech was doing my nails, we spoke back and forth about solar nails. She told me that they were strong and so on, I asked about the price and difference in strength with UV and she said they are the same price but solar is better. So I agreed to getting solar nails and she said it'd be $55 for a new set, although I already had acrylics on. As she was filing my nails down, she said she wanted to try to keep the nail that was already underneath and I said okay if that works better. But within some moments, she started clipping off all my nails but never said anything. After taking off the acrylics, I decided to get stilletto style nails. An hour goes by and I was left with beautiful nails. I was quite ecstatic about my nails when we were done, I kept thinking to myself, I can't wait to tell everyone about this new gem I found!
As I get to the till, my bill was $70. I was so confused, I asked the nail tech why wasn't it $55? She said there was an extra charge for taking off the old nails and since I wanted my nails a little longer that was another extra charge. What kind of horse crap is that? No one informed me about the extra charge for taking off the older nails, no one said longer nails were even more on top of the price that they already were! What aggravates me even more is that my friend had basically the same length as me, mine was just really pointy and hers were rounded, she even got two accent nails with rhinestones on them for $55!!! I am beyond upset with how I was treated, to be deceived by a nail salon that has a great reputation?! Was it because I didn't come in at the time I was originally scheduled for? I thought I was getting along with the nail tech, we even spoke Vietnamese back and forth! On top of this all, my friend told me about the file they made for her and said the receptionist apologized to her about the miscommunication over the phone. Wait, what? I'm the one that made the phone calls, I was never made a file... Did I do something truly wrong? Why do I feel like I'm being discriminated or something?
After personally working in customer service myself for a few years, I don't see how my experience with this salon was acceptable at all. To represent a company, you should always deliver the best service you can no matter how tough the situation gets. You should never hide or lie about important fees or charges that the customer may not know about. If I informed about all those extra charges, I wouldn't be writing this today. I'm so bummed about how things turned out because I am actually very satisfied with my nails. I've been getting my nails done for years and I always send my family, friends, clients of my own and even strangers to the salon I favourite the most. I would love to send people to this salon because of the beautiful setting it has and the amazing techs that work there but I can't bring myself to come to terms with a company that will deceive their own customers. read more