If I could give zero stars I would. It's impossible to get in touch with customer service and cancelling your account is nearly impossible. Can't contact them via their website. That doesn't even to take into account that they just love dropping off water that you've never asked for and of course you can't get in touch with customer service to correct it. ABSOLUTELY AWFUL read more

They stopped delivering water, and no matter how many times I rescheduled, they would not deliver. I canceled my account, but they keep sending me invoices for for invoice fees. These people are corrupt, and should be closed down for fraudulent activities. read more

Don't do it, They have a website that you are to schedule your order. Your order comes and is never correct. call customer service and you are forced to listen to them pitch all of the products for 30 plus minutes. Horrible customer service. The only good thing with them was the delivery person was awesome read more

I would give this company zero stars if I could. The inconsistency of the employee's information when calling in regards to questions about billing, scheduling deliveries/pick ups, etc is beyond frustrating. When the company makes any type of mistake on their end, they don't take any remorse or blame, even when it compromises the water delivery you expected and were promised to recieve after you pay the amount, they tell you that you owe at that time. I've spoken to mutiple employees and a woman named Celeste was beyond ill-mannnered and discourteous. Her male supervisor, Courtney or Corey, was polite but was no help as well when it came to explaining why their employees would tell me one thing, when that clearly wasnt their so called "policy" regarding setting up deliveries and the different amounts I was told to pay. Horrendous business management. read more

Same issue as everyone else. Multiple screwed up deliveries no call back from Manager the last time I had to call customer service. Just had to call again today and was told by Rep that Route manager noted on my account that no credit will be issued because they returned same day with missing bottle. How about a credit for pain and suffering when I to take time out of my busy schedule to call about another one of there screwups? Worst customer service! And their standard response to all the bad reviews is a joke! I cannot believe that a Company like Costco deals with such a pathetic incompetent business. There Sales Reps much be losing money left and right. Only staying with them until I move. Will then deal with agony of cancelling service (per reviews) and will take my business elsewhere... read more

Worst customer service ever,bring culligan back. I have a newborn baby and my cooler broke,after calling sparkletts they scheduled a pickup swap that was 3 weeks, I'm going to start looking for a new water company read more

This company is the worst you can be in. be very careful they lied to us they sent the account to a collection agency without even trying to call us first, when I called them they said since they sent the account to collection they cannot give any type of information in the account and that I need to call the collection company which we owe almost $500 this is crazy. read more

My address is 3243 Flower st Lynwood Ca if you want to contact me DS services 1 star rating for service

March 2017. Don't waste your time with this company. In 6 months of doing business with them they delivered incorrect amounts of bottles 4 times and when I called, customer service told me they will be out on Monday or Friday depending on day of call. Well they no showed all 4 times. However, today was the worst!!!!! I scheduled final service to end today 3 weeks ago with a pickup window of their equipment before noon. Based on poor performance history I called at 9am to confirm pickup. I got confirmation and at 12:09 pm I called and asked where they were at and when they were coming as I was promised a pick up before noon. All they can do is send an email to Tom, the Phoenix district mgr and Scott the route 3902 driver and was told they have 48 hrs to respond. Whaaaaat??? I said I'm moving at 8 am tomorrow and them flaking out on me again cost me $200! I had scheduled contractors for the new home at 1pm and they each charged me a $100 for no show. Of course the supervisor said they won't reimburse me for MY losses and now they are threatening to charge me for the Costco machine, because their people are incompetent and unprofessional. So still waiting and it's 2:47 pm. Like I don't have better things to do with moving tomorrow than waiting on these flakes! This is a very unorganized company. Save yourself some heartache and find a company that values your business and time. Update June 2017. Received phone calls saying I owed money. I called and apparently they have been delivering water every two weeks to the old address. Bet those renters liked that! I gave them another opportunity to pick up their equipment. I said hell no to your 4 hour window, but anytime next Tues or Thurs you let me know what 30 min works best for you and I will be here to return your equipment. If I don't hear from you before then I am not going to store your equipment, as I don't have room. I stated that I will be donating it to goodwill and I don't ever want to hear from you again if they don't show up. Lmao...yes...they no showed again. Unbelievable!!!! read more

Horrible customer service. Horrible website. You can do minimal on their website and so you must call them and sit on hold for well over an hour each time. Of course, any emails you send them is completely ignored. If you don't get your delivery, you get no notice. If they fail to deliver all items, you get no notice. I tried to terminate my account because I'm moving out. I guess I'll just leave everything outside the door, including the cooler, and make sure to block them on my credit card from any future charges. This company's mission is to have one-time customers only, not repeat customers. read more

Terrible company and they never come during the scheduled time/day. I have received so many bottle with small holes, leaving our office a mess. I canceled and they were supposed to come pick up our bottles so we can get the bottle deposit back and they have yet to come pick those up and I cannot reach anyone on the phone. Just an overall shady company, save yourself the trouble and look elsewhere. I have started using Readyfresh and they have been great. read more

Our company has been a customer of Sparkletts for many years. Our water cooler broke & they replaced it fairly quickly, within 2 days. Well the new one is not working properly. I made a call & they said they would be here tomorrow. Well I called again stating they did not show up. Today (my 3rd call) they said they changed the date to our normal delivery day (which is 6 days away) without notifing me. When I asked to speak to a supervisor, they said no-one here can help & someone will call within 48 hours. Unacceptable. read more

Ordered a new water service for my office with a rented cooler and 2 bottles of water at a time. Was told that our first delivery would be about a week away (on the 28th) over an email. 28th came and went. Called on the 29th and they seemed confused and said it was supposed to deliver the next week. (that's not what the email said) Because of their mistake they said they'd get it delivered the 29th or 30th but would give me a call to let us know when to expect. No call. No delivery. I was out of the office Friday so I call on Tuesday (yesterday) after the holiday weekend, in the morning, and wait another 30 minutes on hold to talk to someone. (I think this was my 3rd call to them and wait on hold with all this) ...they say sorry again and that they will deliver that day (yesterday) and someone will call me with a time frame for delivery. The afternoon comes around and no call, no delivery. I once again call back and wait on hold and give one final chance to deliver and tell them I will cancel our service if you cannot get this delivered today. I gave numerous chances for them to deliver and/or at least call me like they said they would. They never did any of it. I also sent multiple emails to a couple addresses and none were ever returned. I called today and cancelled. What a waste of time. I never thought ordering a water service could be so frustrating but it was obvious at every point through this that the employees did not care about our business. read more

Very bad customer service. Wasted enough time before cancelling Update on 11/10 The route manager called me directly and resolved the issue. I'm glad to be able to continue. I hope the communication between customer service and route managers improves in the future. Water and equipment themselves are great read more

I have this service from Costco for the last 4 years or so, ever since the beginning The service is terrible, they do good for several months and then bad for other months. They deliver more than was ordered, I ordered X number of bottles per month and them Deliver X number of bottle twice per month, sometimes they deliver X+1, some times X-1, I find my self calling them almost every month to rectifier the charges and the number of bottles. I must say equipment and water are good, but customer service is terrible, Costco needs to find another company to work with. For that only reason, I do not recommend this service read more

Our delivery man is always friendly, we look forward to seeing him (Anthony), he delivers in Sun City. He always asks if he can get us anything else. He just seems like a good person. read more

They have been consistently changing me about $150.00 for 6 five gallons the basic purified water a month with a rental of their dispenser! I am not a business I am retired single household! I am done being ripped off! read more

I was moving to a new apartment complex and I thought I'd try having water service as a treat almost, I was tired of buying cases of water bottles and hauling them home. I've always been aware of sparkletts so I signed up a week before move in date and set it up so the water would be delivered on move in day since people would be home. Water never showed up and it was about 1pm even though I signed up for morning delivery. I called them and they said "oh it says here there's an issue and they are backed up so they will get the water to you as soon as possible." And I was like okay, when? And they said "hopefully by today but maybe tomorrow." Mind you they never notified me of this, I never would have known if I hadn't called. I waited all day and it never came. The next day I was excited for it to come. I called to ask for a time frame since I had to work and wanted someone to be home. They said "sometime between 8 and 5." 4:30 still no sign so I looked at my account online and it says it's going to be delivered the next day. I'm actually just going to cancel because this is unacceptable. How can you run a business this way honestly. Don't use sparkletts unless you want a headache. EDIT: also I called again to cancel and they said they didn't do the delivery because of "severe weather" (and I was still never informed about this until I called) even though there was literally no severe weather it was a perfectly sunny normal day AND I saw a sparkletts truck delivering water at the complex that day so wtf are they even talking about? Lol. read more

This company is a giant mess when it comes to managing your account and customer service. They operate through something called primo water, they NEVER ever answer customer service emails And in fact send you emails with a bunch of different customer service emails within them so you don't even know which one is the right one to use. I have tried to manage my account through the app, over the phone, and the other website and the orders are wrong. They are constantly bringing more that I don't need even when I skip through the app, online, AND call - same if I try to reduce to one bottle. The water was a decent deal and was supposed to be convenient but the company and their inability to communicate or get their stuff together just ruined it. read more

HORRIBLE experience. I signed up for auto billing and assumed my bill was being paid monthly. I never heard a word from the company, no bill, no email, no call. I then get a NASTY call from a collection agency telling me that I now owe for the equipment ($170.00) and 6 months of water delivery. Poor customer service, and they completely stopped delivering the water once I was "late", which, again, I knew nothing about. Never again. read more

Oh my gosh, what happened to this company? A company that used to be wonderful. Once Primo took over, they hired inept and rude people. So sad. I hate giving a bad review to a company my husband & I had worked at for many years & loved. Now they can't even get a small simple order right. You are refused a supervisor. We would have gotten written up or fired saying "No" if a customer asked for supervisor. They have such poor customer serice. Why? Because they have no accountability! read more

Two stars only because I was happy for a year. Hot side of our cooler died. Not a HUGE issue so I just submitted an email complaint. Never heard back from them. A couple of weeks later it starts leaking water all over the floor. Call, sit on hold forever, explain what has happened - now they say they will be here Tues with a new cooler and some free water. Okay, no biggie. Tuesday my hubby stays at the house all day. Goes out to check around 3:00 pm and the new water is there - no cooler or free water. He calls and spends 30 minutes on hold and says l, basically, get your butt back here. Manager says someone will be here by 5:00. Nope. Sparkletts guy left ME (not hubby) a message at 4:30 stating he was done for the day but he'd be back in the morning. He said he "left a note and knocked." There was no note and we have dogs. Had he knocked, we'd know. Since they were closed I put in ANOTHER complaint online. *6:30 am* the Sparkletts guy calls and says he's coming. We get a new machine - woo. Guess what? NO COLD WATER COMES OUT OF IT! And, again, no response to email complaint. I either get 1-2 months free or I'm done at this point. read more

So disappointed with the service from Sparkletts. We used Pure Flow water for years, not one issue, with billing or delivery. Sparklets bought out PureFlow and we have had delivery problems. When I called the wait time was over 50 minutes each time. Spoke with a rep and she made notes in the file to have the delivery location repeated. Next delivery same issue left out side by the alley. When I called to cancel, another 50 minutes on hold, I was told I would be charged for the 3 bottles, even though they were not delivered to my house, due to the fact the delivery person, said they were delivered to me. They also said the would not come for a week to pick them up. Do not use Sparkletts, go with another company. read more

I signed up because I was tired of ReadyRefresh messing up my account, plus they didn't have a great selection. I placed my first order with Sparkletts, received it, and then poof - I don't exist. My account has been broken since right after I set it up. I got in only once. They do not answer customer support emails, and nobody is ever around to answer my call. So I have no idea whether I still have service or will receive orders uncontrollably on a schedule that I can't see. Terrible service. Customers are apparently not worth a response. read more

Run as far away from this company as possible. Signed up at Costco and EVERY delivery this company has made has been wrong unless I was home to correct the delivery person so he left the correct product. They leave the wrong products, then you have to sit on hold for an hour to get their customer service. Then they make promises they will have someone call you back and resolve the issue and I've never had a returned call. Never had the problem resolved either. I finally canceled after a year of hell with Sparkletts. My service was canceled and I was done with them...then all of a sudden I come home and find water being delivered again. I'm no longer a customer, I didn't order their product, but they are charging me and won't credit my account. Again, they need to contact someone else to find out why my service started up again and that person will call me back. Three days later and I've heard from no one. Their product, that I didn't order but paid for, is still sitting out in front of the house because they say "leave it and someone will come by and pick it up" but three days later it is still out there. It is going to be stolen and they I'm going to have that to deal with. Worst company I've ever dealt with and I wouldn't wish them on my worst enemy. read more

I've had DS Waters services for over 4 years and I just cancelled today. In Texas I had Sierra Springs and never an issue, but after moving to Arizona and getting Sparkletts, it's been a nightmare. They've missed 4 deliveries and delivered the wrong amount of water 2 times, in 3 months. Customer service is okay, they always say the issue is fixed and then no delivery again, but the wait times are insane, over an hour sometimes. The rep when cancelling was extremely rude too. If you don't believe the massive amount of reviews here, go look at their Facebook. They've turned off the ability to review there because they have so many 1 star reviews. Every comment on their pictures are just people complaining. WORST service ever, I can't believe they're still in business! I searched water delivery services and there are way better, cheaper, and more reliable services out there! TL;DR: They f*ck*ng suck. read more

The biggest problem is that they can never keep a scheduled delivery. Schedule it for weekly and you may see them every 5 or 6 weeks. Talking to someone doesn't help. You just waste an hour on hold to be told that they can not schedule in for another week; even though they have missed the last 3 delivery dates. They drive by the office building every day. They delivered next door to me. Still couldn't get mine delivered. read more

Spoke to a sparkletts rep inside of costco. The price of my previous water company were getting high, and they were never delivering on time. Sparkletts rep claimed their bottles were cheaper when I gave her the price, and she promised that their delivery agents showed up on scheduled days and could walk my water bottles up the stairs for us. (only reason we needed water delivery is because of bad car accident from a DUI driver - otherwise we would just refill our bottles like everyone else). Super quick and easy to sign up. Had difficulties getting water machine and first shipment delivered, was confirmed for a date and time, no one came, tried calling in 800 number told they were coming shortly. No one came, finally left my house late that day for groceries, got a call from delivery driver they were there. Told him I could hurry back, was told he would come back around and deliver later that day. No one came. Tried calling and texting delivery guy wondering when he would be able to come. It was 2 days later. Didn't think anything of it, because they were supposed to be great with regular water deliveries right? First maybe 4/5 deliveries were great, same guy came each time, always carried up stairs. Next delivery day, waited and waited around, no one came around regular window of time, came back to water bottles on ground outside my door. Following delivery time, left early to get errands run and got back by noon to make sure I was home rest of day, water bottles on ground outside my door. Planned to stay home entire next delivery day, new guy, didnt carry bottles up, said regular guy on vacation and rushed off to next delivery. Meanwhile in the middle of this they were doing a special, buy K-pods online and get free kerig. Purchased the special, had the k-pods for entire month before machine would arrive. No one knew who when or where the machine was coming from when I called. Or they would promise delivery that day and it wouldn't come. Spent quite a bit of time talking to customer service, the area rep and online chat trying to figure out when or if I ever was going to get the machine. Regular delivery guy never came back, no bottles carried up stairs and ALL of them were a whole dollar more expensive than my previous company and what I was told by costco rep. Hubby and I wanting to cancel and just refill bottle old fashioned way since we were having to carry them anyway and save money. I go online to pay my bill, pay it, get confirmation. Next delivery day, no delivery. Go online again to check account, says bill is due still? I go into past payments, doesnt show payment hasn't gone through or anything, Im wondering if it was a glitch? I pay it again, get order payment confirmation. Next delivery date, no water. Try to call sparkletts to find out what is going on. On hold for over 20 minutes, I hang up and try paying it online again, im checking my bank account wondering if I've transferred money to a different account? Maybe its declining? Nope enough money to pay the bill 10 times over is still in there?? Still nothing on past payments showing it didnt go through. No emails or alerts saying there is a problem, no ones called me? Water delivery was supposed to come 2 days ago, now I cant cant get into my account at all. Speak to customer service tell them I think theres a glitch because I keep paying the bill but I dont get water and its not being pulled. They've sent me to collections! I explain everything I've been doing to try to pay the bill. They said card declined, I told them thats what I thought at first too but I have had a regular high balance in that account so it doesnt make sense, and why would i get order confirmation? Can i please just pay the bill. Nope. They've send me to collections charging me $200 for water machine, for 6 bottles, though i only ever have 4 in my possession and have always turned them in. I told them I cant believe they would send me to collections in such a short amount of time without notifying me, I dont want service with them anymore, come and get their machine and bottles. They cant come pick up for 1-1/2 weeks. I call the collections agency super frustrated and feeling like a horrible person, now im ruining my credit, sparkletts is sending me to collections without notice, call, or bill stating something is wrong. Collections says this is a regular thing, and that I should drop the machine off because sparkletts will ALWAYS tell customers they will come and pick up and then dont because they want you to have to pay for the water machine. She goes out of her way to give me address to drop off machine (45 minutes away is closest) tells me make sure to take a picture of me returning and dont leave without a document stating I've returned machine because they will try to make me pay for it. If you are thinking of getting water service with them dont. They are unreliable. They are sneaky and inconsistent. They promise anything to get you signed up and thenscrewyou read more

OMG they did it again. I was told I would be receiving THREE water bottles on Sept. 6 and just came home to find 4 water bottles at my door. Today is Aug. 22. These people just can't get it together. I have like 8 empty water bottles that I would really like to get rid of, but they can't even get their schedule right. Also, I still have yet to be refunded for the amount they charged my account and it's a week later. Canceling their service all together. Don't even bother with them. 8/28: I called them regarding the bottles they dropped off and they sent someone to pick them up the next day. BUT GUESS WHAT? They still charged me for those 4 bottles they picked up. I wouldn't have even seen the charge if I wasn't monitoring by account after the first 50 goof ups. How much common sense do you need to realize to cancel the charge too if the bottles are picked up? Then the doofus had enough guts to ask me if I wanted to purchase tea for my next delivery, yeah right! If you are crazy enough to have their service, be prepared to hold their hands through the process because it's clear that ALL of them don't know what they are doing. read more

Thought I'd try them again after a few years hoping they would get their act together. I was wrong. They suck at all levels and I would rather drink from a rusted garden hose then to ever use or recommend them! read more

Still no refund as promised..... 120+ minutes of my time on phone calls 7 phone calls total 2 managers promising a refund is in process 0 refunds and now being directed to the corporate office accounting director to obtain my $33.99 back that was billed after the account was closed. Wait for it, because I will bet that $33.99 that at the end of this month, I will be charged yet again!!! Stay away from Sparkletts and DS Waters, they know nothing about customer service or billing challenges. read more

Sparkletts Water is the worst water company ever!!!!!!!!! Every month I have to call an complain because I was charged wrong, they didn't deliver the right amount of water, or they didn't show up when they were supposed to. This is ridiculous. When I call customer support, I feel like I'm talking to a machine. Don't waste your time. Go anywhere else for water.... save yourself the hassle! Today I called, because we were supposed to receive 3 bottles, we received 1 bottle, and when I asked for a credit, they said they weren't going to credit my account for the one's I didn't receive. How is that possible? I have been paying for water I haven't been getting all along... In today's economy, you'd think that companies would try to treat their customers better! Please save yourself the hassle and choose another provider. read more

OMG, I just experienced the most worst customer service and most importantly, I was a New Customer whose service was due to begin by Nov 24th. I called to speak with customer service about a $50 charge made to my credit card for the new order for water service recently made online the day before, total cost was under $20. The initial wait time was about 4 min where I attempted to seek an explanation of the $50 charged to my credit card for my new order of $16.97. Quite naturally I thought that a mistake was made either by the company or me. However, I was told the $50 was a standard charge made before set up of new service and credit ck completed on new customer. It was here that I sensed something not quite right as I never gave anyone one from Sparkletts permission to run my credit and secondly, there was no mention of this procedure on their website's location for new customer orders. I stated this to the CSR who expressed total surprise of my lack of knowledge of this requirement. I then requested to speak to a supervisor who could point out exactly where this policy was written on their website for new customers. Well after waiting on hold for at least 19 min, I was disconnected. I went through 3 callbacks and holds, 2 different numbers, 1 hang-up and a partridge in a pair tree. Finally, by the 6th call back, I blurted out in my legal tone to the CSR that I wanted to cancel my new service as I no longer desired to continue as a customer with them and furthermore I was prepared to make a formal complaint to the Attorney General's Office of Maricopa County AZ about Sparkletts's atrocious, deficient customer service and erroneous business practice. Consequently, the CSR canceled the new service and explained that it takes 6-7 business days for a refund. Furthermore, I am prepared to proceed with my financial institution and law enforcement accordingly if this does not come to an appropriate resolution. read more

We tried it out for a few months and noticed all kinds of hidden fees. I stopped paying, they stopped delivering. Then they stuck us with a $209 bill they sent to their collections dept. Their collections dept. couldn't answer how I'd accrued such a debt to them, but assured me if I didn't pay it, they'd pass it on to other debt collecting agencies, which will ding my credit. I called their customer support. The woman who answered was rude and tried her best to be sarcastic in her inability to understand that I am finished with them and would like to give them back their machine. I would not recommend this company to anyone. Buy yourself a filter for your kitchen sink. Less hassle, no plastic in your water. read more

PLEASE BE AWARE BEFORE ORDING FROM THIS COMPANY!! This company is going to nickel and dime you with so called "administration fees" to cancel your account. I had water delivered by them for the last 3 years. I was will out of my 1 year service contract. I fell on hard time and can't afford having water delivered to my residence. When I called to have my account cancelled the very abrasive representative told me there would be a $35 "administration fee" to terminal my account even though I had fulfilled my contractual obligation with them. WHAT?!?!?! The nerve of this company charging fees after all the fees that they already charge the consumer?!? I DO NOT RECOMMED DOING BUSNIESS WITH THEM... Unless you want to pay their wonderful "administration fees". I was even considering reactivating my account once my financial situation improved... Not anymore!! Thanks to our vast social media, I am putting them on how you say, "BLAST". The best part is the company I work for is cancelling their contract with them regardless of their "fees" all because of my negative feed back. Now, off to Facebook and Twitter to alert my entire friends network NOT to do business with this company. Thanks Sparkletts, not only did you lose a customer for life but you're about to lose many more. read more

I had a contract with O Premium, who apparently was bought out by Sparkletts some years ago. I have had nothing but problems with this company. They give you a delivery schedule and you put out all your empties on the stated date. Only to come home to your empties bottles rolling around the neighborhood because they didn't bother to show up yet AGAIN. We got so annoyed by this repeated problem and began to wonder if it was us getting confused. We asked them to change the deliveries to our business address so we could actually watch and track their deliveries and accountability. It soon became very clear that it was not our imagination and that they in fact missed deliveries on a regular basis. They don't have any problem in their billing department, those folks get the bills out every month, on time, and they sure expect you to pay promptly, but God help you if you need a drink of water. They missed my last delivery (although the driver marked off on his little sheet that he came here), and they were supposed to make a special makeup delivery here first thing this morning. Guess what? They no showed AGAIN! I just called to verify I was in fact on the schedule for today, only to be told there was no record of my call or the special delivery. DO YOURSELF A FAVOR AND DO NOT ORDER ANYTHING FROM THIS COMPANY THEY ARE INCOMPETENT. read more

Not dependable deliver. Local management can change their delivery without notification. You can often get charged for FALSE deliveries to your account. PLEASE MONITOR YOUR BILL!!! Check if you were charged correctly. read more

I normally don't write reviews on Yelp, but this time I feel I have to. Guys, avoid this company and their service! Don't even try it. This company is totally a joke. I am surprised how they can still survive here. I want to give zero star if I could. I never got consistent bills. I always got charged more. Their customer service is the worst ever! If you want to wait more than one hour every time before somebody answer your phone, go for it! I have been trying to cancel my service, but I had 5 bottles of water left. I was told I have to consume all the water before I cancel my service. They don't refund full bottles. In the meantime I will still be charged regular monthly bills for the three-bottle water plan even though I don't wan to ask for more water, and I have to pay rent for the water dispenser! WTF?! Take a look at the others' reviews. You would know what's happening to this scam company. read more

dropped extra bottles at my door (I was even home, they didn't even knock to ask) and then charged me. I called to complain and they didn't take the water off my bill. I canceled the service and they charged me for 2 more drop offs that I never even got. Then told me I would have to pay it. It is now known as the only negative credit report I have ever had. I refuse to be bullied by a company. DO NOT DO BUSINESS WITH THIS COMPANY. I KNOW I NEVER WILL AGAIN. read more

Customer Service is beyond lacking and not capable of following up when they assure you they will. They take no responsibility for their schedule issues and do not even contact you to let you know that they won't be there when they said they would. I have been a customer for years now and this was the first time I ever had to deal with a customer service issue, and it will be the last time. I will be choosing another company and I would suggest you do the same. read more