I would have easily given Spanky's a fourth star if the customer service had been better and it the bun on my burger had not been over toasted. For starters this place can be a little confusing (or at least it was on my visit) if you're visiting for the first time as I was and the employees did not help the situation. You walk in the front to and the first thing you see is a typical counter with a cash register and a large menu board on the wall behind it. Ok, I have seen this before, walk up to the counter and order off of the menu right? Ok, maybe not at Spanky's. The girl behind the counter, forgetting the polite things is to start with a hello or some other type of acknowledgment, states "will you be eating on the patio or upstairs?" I ponder it for a second and think about the fact that is is a stippling 105 degree day outside, but before I am able to respond the girl says "I would go upstairs, it is air conditioned, there are TVs on the wall and a bar." She says we can order upstairs. That's fine, but I find it a little odd that I would order in two different places depending on where I choose to sit. Upstairs we go and just as she said, there were TVs, a bar and a couple of decent sized dining areas. What is not upstairs is the same menu on the wall for ordering food. Maybe we sit down and someone comes to our table to take our order? After sitting for a few minutes and not seeing any of the Spanky's people helping anyone at their tables, we decided we should go to the bar and ask. At the bar, my brother and I state that we would like to order food to which the bartender seemed a bit surprised as if people don't typically order food from him at the bar. After a bit of a surprised look and more confusion for us, we're handed a small one page menu sheet that we had to share. The huge menu on the wall downstairs that we were sent away from seemed like a much better option, but ok whatever. Shortly thereafter, we were called to pick up our food, everything looked great and I was excited to start eating. The only problem was that before I could even take my first bite, an announcement came across the speaker that Spanky's was now closed and shortly after, a couple of employees were working frantically around our table, cleaning and placing all of the chairs on the neighboring tables around us. It was Memorial Day so they were apparently closing early and by early, I am talking about 6:00. This was something that no one ever bothered to mention until they were closed and leaving us sitting in the middle of their closing routine feeling as though we were completely in their way. I am sure the employees were just in a rush to get off work, but as a customer I do not appreciate having all the chairs around me placed on the tables and people sweeping next to my feet as I am trying to eat my meal. One last moment of disrespect came when one of the employees stated that he was ready to empty the tea dispenser (or whatever) in case we're drinking tea. Yes, we are drinking tea and really, you can't wait ten more minutes to empty the tea out?
I realize I just wrote an entire essay about the service and my review is now getting a little long so I will keep the food short on the one. As you will read in the other reviews, the fried cheese is what this place seems to be doing best. I am not sure exactly what it was about it, but these cheese sticks are definitely not the little previously frozen ones you see in so many places. The was thick chunks of perfectly battered fried cheese goodness. I will say best cheese sticks I've ever encountered without hesitation. Onto the burger since this is a burger place. I went with the bacon Swiss burger and it was great. The only complaint I had was that the buns were over toasted which was probably an isolated incident where they were left on the grille a touch too long. Otherwise, the meat was flavorful, the bacon thick and perfectly cooked and the bun, despite being over toasted, was the legitimate hamburger bun. I did notice some fries in my basket, but they did not look appealing at all and already being overwhelmed with the burger and the fried cheese, the fries were never given a second thought.
I will definitely give Spanky's another shot, but would only hope for better customer service and to not be there as they're main goal is getting closed for the day. read more