I remember when we moved into our current house, back in 2013, thinking, "This house is HUGE! We…read moreshould never need any more space than this has!" ...ohhhh boy, was I wrong. With two growing kids, we come to 2022 OVERFLOWING with...stuff. Although we try to have a couple large spring-clean-donation-purges every year, it still seems we find ourselves needing for more space and storage. Enter...StorTropolis! This is my very first experience with a self storage business, but so far, it has been outstanding! Our key criteria for selecting a space were location, cost, size of space, climate control, and ease of access. This location of StorTropolis had it all! Signing up was extremely easy and quick! They offer month-to-month pricing options (love the flexibility!), and we got a great storage bay that has super easy access! They have large dollies on site for you to use, which is really handy in not having to truck around your own each time you arrive! Maybe my favorite thing is that they have a large, interior loading/unloading dock that you can pull into so that you can use your space any day - no matter the weather!

I signed a lease in February which had a promotional rate of $99 per month. I also brought my own…read moreinsurance so I would not have to pay their crazy high price insurance rates and I declined use of the smart sensors which reduces the monthly charge. Two months into the lease period my monthly rate was doubled and they had been charging me for both insurance and the smart sensors. I can understand the mistakes and errors can occur but the worst part of this is ther is not anybody onsite (Scott) who says that they can help or provide a refund. Scott gave me the name of Ashley who supposedly could help but has kept telling me they are looking into my issues but no refund has been offered yet. To make matters worse the just increased my rate to over $300 6 months in to the lease. I would not recommend Storetropolis especially the Lenexa location. Bad value, awful service

Not sure why the other review is 1 Star. This place ROCKS! Affordable prices. Easy sign in and…read moreset up! Clean storage units. This is my second time to rent from them since July of 2020. It is Feb. 2022, now. I had left a voice mail and I received a follow up call the next day about having 2 units available. She held it for me since I was first via a voice mail. The place is clean. Never a line. (The New Yorker in me loves this!) The place is easy to get in and out via the gate. You receive a key and a magnetic key for opening the gate. Only once have I had someone come down the lane I was in while dropping off some stuff. I backed out, which wasn't hard. This place is right by Clinton Lake. You can park boats, trailers, campers in addition to different size storage units. If you want easy, affordable and clean, this is your place to go.

Kicked me out as a customer for being upset w/ their business policy. (I.e.- selective access to…read morethe facility after 10pm.) This was done so they wouldn't have to deal w/ a single upset customer, b/c ultimately they don't value the customer.

I've had a few pretty crappy experiences with storage places around KC so I'm honestly so happy to…read morehave finally found one that doesn't feel like they're trying to rob me. The prices feel reasonable, I feel safe here, and aside from some rough spots in the pavement, I don't have any complaints. Management has been exceptional. I especially love that I can text with someone. That little convenience alone has made my life easier. One side of the property has been repaved and looks great. Some of the other roads around the units are still a little rough, but I like this place enough that I'm perfectly happy just hoping they get around to fixing those when they can. It's a pretty minor complaint compared to everything they do right. What really makes this place stand out to me are all these little personal touches. The office area is decorated and actually feels welcoming, there are flowers around the property with cute decorative signs. It just feels like somebody genuinely cares about the place. I'm really happy I found them!

I35-435 self storage is always clean and looks well maintained. Katrina, the manager, is always…read morefriendly, helpful, and one can tell right away that she really enjoys her job. She is great to work with! I am glad I picked I35-435 Self Storage.

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

Stashed our stuff here after we moved back to G-town from the desert. Got a 10x15 on special for…read morethe first couple of months then it was $80/month. The access hours are reasonable and we had zero problems. The staff (June and Debbie) were always really helpful and the auto-pay option was a life saver while we were dealing with the post-move-changing-banks crap.

Right after I wrote my review, I received a letter to immediately vacate. Fine by me but I'll say…read moreagain, save yourself the headache.

I've never used Extra Space Storage before. If they're all like this location, sign me up! The…read morefacility is clean, organized, and extremely well-kept. They also have carts at multiple entrances which is very handy. The app is extremely convenient and user friendly. You can do everything from paying your rent to remote access to the building. And last but not least, the best part of this specific location is the owner/manger, Matthew! Matthew is not only knowledgeable but he has some of the best customer service I've ever seen. This guy truly cares about the quality of his units and helping his customers find the best storage solutions at the best rates. I'd rent anything from that guy in a heartbeat and I'll be recommending all my friends and family to this location!

I have been a customer here for a couple of years and I would highly recommend this facility. It's…read moreVERY clean (can't preface the cleanliness enough!) still feels brand new, is extremely safe and monitored well. Ray the manager sets the bar for the customer service that most businesses are lacking with the personalized service he gives. This company is very lucky to have him as a manager of this property. He will work his magic to find the best unit he can to meet your needs and budget. He and staff go above and beyond day and night to ensure customers are taken care of. Unlike another facility I used to use, as a woman, I feel very safe coming here at night by myself if the need arises. I will continue to lease space here as long as I need to. Thank you Ray!

I am really happy to have found storage here. It was late in the day but they stayed open for me…read more The storage unit is clean and safe with strong locks, on-site management, and video surveillance. Stick with the winners here!

The "new" receptionist was very rude, annoying loud and condescending when I had questions about…read morestorage fees. It's too bad the former receptionist retired.