ease of getting storage unit - called after 5 pm and's…read moretalked to a real person , also could understand them.... Call other storage places after 5 pm only got answering machine smooth operation.... the next day I was the unit with no hassle......, T.Childers Lawrence, Kansas

Just honestly not a good spot for a unit. Plenty of instances where people block the entire path to…read moremy unit. I constantly get stuck at the gate because it takes the app to get out. Saying I'm not within range and just doesn't work. The code for it is on the other side of the unit far from my own unit. Terrible spot to even turn into the location. Overpriced and outdated

It was easy to set-up my storage unit rental online. I appreciate that pricing was open and clearly…read morelisted. I received confirmation from public storage via email, text and a follow up call from a nice woman named Hazel. She confirmed everything and made sure I didn't have any questions or concerns. So good communication from everyone about rental status and I appreciate that. Move-in day was easier than I expected - I downloaded the app and could open the overhead access door remotely. That worked nicely and is convenient to pull my car right in. I found the unit to be reasonably clean and the motion sensing automatic light inside the unit is bright enough to see everything as I got organized and locked up. Overall I found the facility and move-in process better than another local storage place I used last year.

Nina walked me through the leasing process, and put up with all my questions and concerns. She…read moreeased my mind and I feel good about using Public Storage now.​

Of course the local landlords require tenants to move out prior to month end but do not allow new…read moretenants to move in until mid month, forcing out of town residents to store their belongings. Enter the storage scam also known as University Storage. When you only need a month and a day to bridge the gap, this money maker makes you pay for 2 full months. Even offered in good faith to pay a prorated portion (not assuming anything for free) unwilling to partner or just do good business. Buyer/renter beware some Lawrence businesses likes to take advantage of college students.

University Storage aka Absolute Storage in Lawrence, KS disabled the gates for a weekend without…read moreinforming customers or making management available. Later they claimed it was due to their "System Updating" and customer be damned. Tough luck if you drove out to your locker that weekend and could not get in. If the electronic entry was out for a weekend of updates, why not inform customers about the inconvenience before it happens? Lie? No electricity, a broken down entry system, deteriorating security cameras, and negligent maintenance make me wonder why Managers come and go frequently.

I agree with the review that Kim wrote in 2015. My unit was broken into. Is there a way to contact…read moreothers that were broken into? I don't expect the police to spend a lot of time on multiple reports, but how can we share info with others and look for common things?

Don't expect your stuff to be there when you come to pick it up... Worst. Experience. Ever!…read moreNegative stars! We live in IL and stored items during the Summer for our KU student. When she went to retrieve her stuff, the storage unit had been broken into and was empty! Ken ("the maintenance guy") first tried to play it off that it was the wrong unit and kinda laughed it off when I talked to him and said he'd give my daughter the owner's phone number, but then refused to do so. Talked to the owner's son, Reece, and he pretty much gave me the same song and dance and said he's been there 10 years and they get broken into all the time, but didn't have the good sense to install security cameras. "But we do have them at our other facility", he said. Finally, I reached out to the owner, Will, who answered the phone and promptly hung up when I started to explain to him what had happened. Called back and his girlfriend answered and immediately hung up. Way to hide from and ignore your responsibility as a businessman, Will! If your looking to store any belongings, you're better of putting them out on the street... what comes around, goes around. What a joke . . .

I am really happy to have found storage here. It was late in the day but they stayed open for me…read more The storage unit is clean and safe with strong locks, on-site management, and video surveillance. Stick with the winners here!

The "new" receptionist was very rude, annoying loud and condescending when I had questions about…read morestorage fees. It's too bad the former receptionist retired.

These guys made my move a seamless affair, needless to say things were a lot easier, and the…read moreservice was great. Its also nice to save some money on my move and not have to worry about a ton of boxes........Thanks Crate Saver