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    Ertl Self Storage

    3.5 (2 reviews)
    Open 8:00 am - 6:00 pm

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    8 years ago

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    Denise E.

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    7 years ago

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    Denise E.

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    U-Haul of Lawrence

    U-Haul of Lawrence

    (16 reviews)

    Even though moving was a pain, U-Haul was wonderful. They helped me every step of the way. They…read morewere professional, reasonably priced and went the extra mile for me. The U-Haul in Lawrence was easy to access and picking up/dropping off could not have been easier. Friendly staff at all points of contact. Highly recommended.

    Ok yesterday I had alot of praise for Uhaul but that changed with one phone call. I left a vacuum…read morecleaner and a two Wheel Dolly in the truck. I called and was told that there was nothing left in the truck. They claimed to check lost and found but nothing was there. I knew it had to be there because after leading it up I stopped at the gas station and went right to uhaul. So I went in and 3 different guys told me it was not there one kid even told me he check when I returned it because he cleaned it out. So now I'm like ok did we leave it at the house and I called and checked and no we loaded those 2 things on the truck. I go back into the store and say I want to check the truck myself so they take me out there and my stuff is the back the truck. The guy says I checked the wrong truck. Really ????? Sad that we have to get treated like this 3 different guys in that store told they checked the truck and nothing was in there. Just lied right to my face, as I'm sitting here writing this review one of the employees came out to ask me to move my car because I'm in the way. Really then I go in and ask for a manager and they say he is not in. So I need a manager to contact me about my issue. Or whoever the manager is they told me it was Chris. I already know they lied to me once so I won't shock if this was a lie also. I'm moving in a week or so and I'm really not wanting to go there so if anybody knows the manager or the owner please let know or ask them respond to my review.

    A1 Self Storage

    A1 Self Storage

    (3 reviews)

    I agree with the review that Kim wrote in 2015. My unit was broken into. Is there a way to contact…read moreothers that were broken into? I don't expect the police to spend a lot of time on multiple reports, but how can we share info with others and look for common things?

    Don't expect your stuff to be there when you come to pick it up... Worst. Experience. Ever!…read moreNegative stars! We live in IL and stored items during the Summer for our KU student. When she went to retrieve her stuff, the storage unit had been broken into and was empty! Ken ("the maintenance guy") first tried to play it off that it was the wrong unit and kinda laughed it off when I talked to him and said he'd give my daughter the owner's phone number, but then refused to do so. Talked to the owner's son, Reece, and he pretty much gave me the same song and dance and said he's been there 10 years and they get broken into all the time, but didn't have the good sense to install security cameras. "But we do have them at our other facility", he said. Finally, I reached out to the owner, Will, who answered the phone and promptly hung up when I started to explain to him what had happened. Called back and his girlfriend answered and immediately hung up. Way to hide from and ignore your responsibility as a businessman, Will! If your looking to store any belongings, you're better of putting them out on the street... what comes around, goes around. What a joke . . .

    Ertl Self Storage - selfstorage - Updated May 2026

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