My old hot tub quit. The guy I'd always used (Dennis at Spa Care Plus) had died. I called several…read morenumbers and Doug was the only one that eventually called back. It took some time to get on his schedule but he came over, did a thorough inspection and gave me an estimate. The tub was over 15 years old and unsurprisingly needed quite a bit of work. He told me that he had a rebuilt hot tub that he was willing to sell and install for much less than the cost of repairs. I have been happy with the tub that he sold us and installed.

I spent over $400 with Doug to fix my hot tub. He then said he needed another $500 to install…read moreanother part part and that would fix it. He installed the part and then asked for $650, I thought it was bad form but I said if it fixed the hot tub I'd pay it. It still didn't work. I call Doug at Double Bubble, he says he's sick and can't come fix it. Ok, I wait a couple weeks and call again, he says "I'm really sick, I have serious problems." At this point I'm upset about the hot tub but I'm more worried about Doug. I wait a couple more weeks and call, leave a message, a couple weeks later, another message, then again a couple weeks later. Now I'm assuming Doug is dead or in the hospital so I find someone else and start the process over again. $800 and 3 months later after replacing every other part of my hot tub, the new guy (who is working for free at this point because he feels bad for me) gets on with tech support and figures out that Double Bubble installed the part incorrectly, and FINALLY fixes it. Then comes the kicker... I see Doug at Piaci drinking beers and eating pizza like nothing ever happened. NEVER TRUST DOUG FROM DOUBLE BUBBLE.

I went here because we needed a new filter for our pool. It was a large above ground pool we…read morerecently bought from Walmart and lots of people said we should upgrade to a sand filter. We went in and I'm assuming the man Don? Helped us and he was so rude! So so rude like we were disturbing him. I will be purchasing our filter from somewhere else. Horrible customer service. Wouldn't recommend this place if you're excited to purchase anything pool related, you might disturb don and his precious time.

We bought a hot tub from Moir's about 3 years ago. The tub we bought was excellent but it recently…read moredeveloped 2 cracks in the shell. Moirs told us that as long as they have been selling this product that only two had this problem. We sent them a picture and they called the manufacturer which is Freeflow spas. Freeflow immediately said we will send them a new one. Moirs fordered the same spa and within a couple of weeks we had our new spa. Moirs went above and beyond installing and rewiring our new one. They sent out two guys Steve and Casey, to install the new one and remove the old one. They were excellent and caring. They helped position the spa and made sure it was full and running before they left. None of this cost us one penny.Dealing with Teresa and Don Moir is like dealing with family. They are fair and honest honest. they have us as customers for life.

Huge shoutout to Legacy Pools for the amazing job repairing our pool system. We had a cracked…read morefilter pipe underneath the concrete, and they responded incredibly fast since our system couldn't run. They were professional, knowledgeable, and communicated everything clearly throughout the process. The repair was done efficiently and the quality of work was outstanding. It's hard to find companies that show up quickly, do honest work, and truly care about their customers -- Legacy Pools absolutely delivered. Highly recommend them to anyone needing pool repair or service!

Jose and Emilio did a great job renovating our old pool. They replaced cracked sidewalk,…read morereplastered the pool, reworked the stairs to add a large shallow landing, new tile, and removed and plastered over old non-functioning lights. We should have done this sooner! We were pleased with their oversight of the crews and they kept the site tidy.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Worst billing practices ever. Does not communicate or follow through. Find a more reputable…read morebusiness to work with.

I've found that their business tactics have turned extremely shady. Anyone reading this, I suggest…read moreyou get a contract before authorizing them to go to your home as they will pretend to not have the parts needed for the job, and jack up the price / time spent on the job site. My latest experience with Roto Rooter includes them doing work that wasn't needed / not fixing the plumbing issue, and hiking up the price. 3x they visited the property and didn't fix the actual cause. I had to hire another company that fixed it immediately. When asking about the work done and if some of it was actually needed, their office secretary Jon turned very argumentative. Bad look. But it seems that's his usual encounter with his customers based on his responses to reviews online. Be very careful when choosing to work with them. There are many other reliable and trusting plumbers in Lake and Mendocino county.

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

I visited Jonson Pool & Spa this last week. I had recently drained my spa and needed advice on the…read moreprocess. Vince went above and beyond to guide me through the process. He was so nice, knowledgeable, and willing to help- it was a 10 star experience. Thanks, Vince! Appreciate you.

Our hot water heater went out so we contacted them. They sold us a overpriced one, and a year later…read morethe wiring broke. I called a few times, kept getting their answering service. So we called a different local business and he said the one we have is old, and they don't make them anymore. I called and talked to a technician and he made a snarky comment asking if I have the receipt, I said yes but not on hand. He went on to say their office is closed and can't get to us. I gave him a piece of my mind and hung up. Definitely do not recommend horrible customer service, overpriced and will not be using ever again

these guys have been out yearly to maintain our rental home, sump clean out and repairs. once we…read morehad the home inspected it was found out that they don't put back the items to "code" never bolted down, never sealed the lid. I guess it made the next call easier. now that we had to repair for home selling we sent over the documents from the inspector that had exactly what was needed, even called and confirmed with the manager the list that was needed to be done. they still drove out without supplies, looked at the issues and left to get supplies hours away. Billed port to port of course....

Stole $10k with a promise to start work to build our pool. After being paid they decided they…read morewanted to cancel the contract and have since refused to pay us back. They keep making excuses telling us they will pay us back but when it comes time to doing so, it's one excuse after another (oh we got delayed with a pebble pour, oh my car broke down etc etc). We are now taking them to court to seek damages. Will update if this is resolved. By all means, stay away from this scam. Also, they don't have a valid license to operate. The paperwork they showed us shows their license expired. Yet they continue to operate it seems. Finally they insisted I pay Filiberto - the "cousin" instead of their business account. Red flags should have been evident. Message me for more details - I would be happy to share my experience. Will also make the BBB aware and the state board.

Made an appointment with them to come and do estimate. No show, no call, no nothing. Not sure I…read morewould want someone like this ripping up my backyard.