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Spa Care Plus

4.7 (3 reviews)

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Double Bubble

Double Bubble

(7 reviews)

My old hot tub quit. The guy I'd always used (Dennis at Spa Care Plus) had died. I called several…read morenumbers and Doug was the only one that eventually called back. It took some time to get on his schedule but he came over, did a thorough inspection and gave me an estimate. The tub was over 15 years old and unsurprisingly needed quite a bit of work. He told me that he had a rebuilt hot tub that he was willing to sell and install for much less than the cost of repairs. I have been happy with the tub that he sold us and installed.

I spent over $400 with Doug to fix my hot tub. He then said he needed another $500 to install…read moreanother part part and that would fix it. He installed the part and then asked for $650, I thought it was bad form but I said if it fixed the hot tub I'd pay it. It still didn't work. I call Doug at Double Bubble, he says he's sick and can't come fix it. Ok, I wait a couple weeks and call again, he says "I'm really sick, I have serious problems." At this point I'm upset about the hot tub but I'm more worried about Doug. I wait a couple more weeks and call, leave a message, a couple weeks later, another message, then again a couple weeks later. Now I'm assuming Doug is dead or in the hospital so I find someone else and start the process over again. $800 and 3 months later after replacing every other part of my hot tub, the new guy (who is working for free at this point because he feels bad for me) gets on with tech support and figures out that Double Bubble installed the part incorrectly, and FINALLY fixes it. Then comes the kicker... I see Doug at Piaci drinking beers and eating pizza like nothing ever happened. NEVER TRUST DOUG FROM DOUBLE BUBBLE.

Spa Care Plus - poolservice - Updated May 2026

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