Our hot water heater went out so we contacted them. They sold us a overpriced one, and a year later the wiring broke. I called a few times, kept getting their answering service. So we called a different local business and he said the one we have is old, and they don't make them anymore. I called and talked to a technician and he made a snarky comment asking if I have the receipt, I said yes but not on hand. He went on to say their office is closed and can't get to us. I gave him a piece of my mind and hung up. Definitely do not recommend horrible customer service, overpriced and will not be using ever again read more

these guys have been out yearly to maintain our rental home, sump clean out and repairs. once we had the home inspected it was found out that they don't put back the items to "code" never bolted down, never sealed the lid. I guess it made the next call easier. now that we had to repair for home selling we sent over the documents from the inspector that had exactly what was needed, even called and confirmed with the manager the list that was needed to be done. they still drove out without supplies, looked at the issues and left to get supplies hours away. Billed port to port of course.... read more

These guys were very professional, I had a new 100 ft sewer line installed down the hillside.

I moved into my dad's place that have been neglected for 15 years, lots of things need to be done and a constant array of things falling apart. Benjamin Franklin plumbing came to my rescue. The technician even looked under my home pointed out some necessary things to be replaced in the near future. While he was here doing one repair I gave him a list of a few other things and he gladly did them, I didn't think the cost was too much for what he did. And the fact he was reliable and showed up on time called when he was on his way. read more

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Had a total re-pipe done on my 1950's house last month, and these guys were recommended by a neighbor. Pedro and his assistant came out and replaced all the decrepit galvanized steel pipes with PVC and PEX in about 4 days, for a reasonable price. Even better, they were very polite, prompt, and communicative every step of the way. Can't complain. They even went above and beyond when I had a couple of special requests. Sorry that others may have had a bad experience with BFP, but I think they're great! read more

These plumbers are good, no complaints whatsoever with their work, it is excellent, however, the pricing is ridiculous! It cost my sister almost $1000.00 to have an old dishwasher replaced and a kitchen faucet and that was the labor charge, she already had bought the dishwasher and faucet. So, unless money is no object, I would find another plumber. read more

Unfortunately we never got past the phone call. The woman I spoke to for a quote was extremely rude. I called for a quote on an inspection and I didn't understand what she said at first. So in asking for clarification she became very rude, just an aggressive and rude tone and enunciating. Had I been asking for a third or fourth or fifth time maybe I could understand some frustration on her part. But not understanding her one vague answer or lack there of, really didn't seem appropriate for her attitude. You would think if someone is trying to get an inspection on a home they are trying to buy that they would be eager for that business and a repeat customer for years and years. Maybe she was just having a bad day. But it left a bad taste in my mouth and I've found elsewhere that was able to give me a generalized quote. (Which is all I wanted... just a ballpark, however broad) I had thought they'd be a good option with all the good reviews but in going to write mine I realize they have quite a few negative 1 star reviews in the "not recommended" section. It seems likely that is where my review will end up buried. read more

They replaced my electric water heater. Here just over 2 hours. Charged me 2344.00!!! I spoke with an independent plumber whom told me it should have been 1200.00 Maximum. Needless to say I was sick to my stomach. I'm a single 65 year old woman on ss disability. I get 800.00 a month and food assistance. I froze the check. What they charged me is a Crime! read more

I had an amazing experience working with the staff but especially Jim. He was so professional, honest, knowledgeable and definitely on time. Diagnosed the issue with my water heater, gave the options and recommendations, and replaced our current water heater with an excellent model for an extremely fair price (which I have found out through many experiences doesn't occur often) all the same day! I would do it again without any doubt in my mind and our family is so thankful to Jim. read more

We had clogged sewer pipes. Benjamin Franklin came out didn't charge us because they didn't fix anything. They came out a second time and install the clean out that didn't fix anything and charge us $1200. They came out a third time and fixed it again and charge us another $1200. For a plumber who has a two-year guaranteeThey sure don't honor it. Now the technician called me and hollered at me for giving him a poor review. That makes a lot of sense. Don't ever call these guys to fix your plumbing. read more

Hope your problem doesnt occur on the weekend. The initial "after hour" fee is $200! Just to come out and does not include fixing the problem. read more

Our kitchen sink suddenly became clogged and extremely slow-draining. We live in an area that some places don't even service, or they charge extra to get here. We were able to book an appointment for that Friday on Tuesday. In the mean time, we were trying to find anyone else that could possibly come sooner. Another big name plumber booked us for Wednesday between 9-12pm with a huge additional fee to come to our area. After they didn't show up, we called and they told us they could no longer come. Then Benjamin Franklin Plumbing in Lakeport, CA called us telling us they had a cancelation and could come sooner if we'd like. How serendipitous. They came within the 30 minutes they said they would. Two very nice techs showed up, Jim being one of them. He was very kind, respectful and knowledgable. They fixed the problem within 30 -40 minutes. Then, they were able to inform me of other pertinent information regarding the water and pipes and water heaters in our home. He explained to me other routine care for our plumbing as well. I'm deeply appreciative of Jim and Ben Franklin Plumbing for their professionalism, punctuality, knowledge and customer service. Thank you! read more

Called Ben Franklin Plumbing to install new kitchen sink and faucet. The plumber gave me a price quote of over a thousand dollars, and I must say, I was taken aback at that amount. I decided to go ahead with the job. The guy went out to his truck for a while, came back into the house and told me that because of my reaction to the price, he wasn't going to do the job. Now I consider myself civil, and I did make a quiet gasp, but I told him I was okay with the amount. No, he told me, I should think it over for a couple of days, blah, blah, blah. Are you kidding me!! I found myself begging him to do the installation, but came to my senses and threw his ass out. If this is their working model it's a wonder they are in business. All is well that ends well. I called a local plumber who did the job for less than half the price Ben Franklin was charging - and without attitude. He did a wonderful job and I'm so happy. If you're in the Clearlake area call him: Terry House, 707-350-3105. read more

I had a drain back up and of course my husband was out of town, I was desperate because I was afraid of the possibility of overflow issues which could be a disastrous mess. Over the phone the wonderful gal I spoke with said it sounded like the septic system , I begged them just please come and fix it and they were there the next morning , punctual , professional and honest. Very happy with the entire process. read more

This was our 3rd or 4th time using Benjamin Franklin Plumbing. Plumbing emergencies can be a little stressful so it's comforting to know you have someone knowledgeable coming to take care of your problem (and they show up at the time they say they will). This time Ken came out to remove tree roots that were blocking our main septic line. He not only got the line cleaned out but spent extra time going over the issue that was causing our line's blockage (collapsing orangeburg pipe) and walked us through options to remedy the situation in the future. Thanks again. read more

Thank you to Pedro who did a great job for us with an emergency plumbing issue. He was professional and prepared to fix the sewer issues I fought with for days. Thanks for everything and the fair price. read more

Friendly Fast service and quality work! Jim arrived early and got right down to business installing my mom's new water heater! And Jimaline, (phone representative) scheduled the appointment seamlessly. I'm very satisfied and relived that my mom has hot water again and the job was performed with much care and up to code. I would definitely use this service again . read more

I had an "emergency" with a house full of relatives for a few days--two of three toilets were plugged up! This was during the day time but on a Saturday. Their web site advertised 24/7 Emergency Service, so I called. The lady answering the phone (business like but not friendly) said a tech was on a service call and would call me as soon as he was free. He called within a half hour, but said he could get to me on Monday. 24/7 Emergency Service?!! Right! I called Roto-Rooter. Their tech called back in just a few minutes, arrived at my house within 10 minutes, and solved the issue within a half hour (snaking an outside clean-out). By Monday, I'll have forgotten there ever was a problem!! read more

There are definitely not enough stars to be given. We had quite a serious plumbing problem. After just moving from Marin County to Kelseyville two months ago, we found what we think is our retirement home. That being said, we've never owned a home with a septic system. Stan the owner sent his employee Ken. Ken not only took the time to explain every detail he was doing procedurlly but took his time. He wasn't rushed and after doing A, B, then C boom, he found the problem. It was raining, cold and stinky. Ken made no issues with anything. He fixed the problem. We will ONLY use Ben Franklin as our "go to" plumbing company. Thank you Stan and Ken. read more

We needed a plumber on a Sunday night and Ken from Benjamin Franklin Plumbing showed up 20 minutes after we called them!!! Ken was very knowledgeable and had excellent customer service skills. This was the BEST BUSINESS for our home repairs we have used in Lake County!! read more

We've used them several times at our house for different jobs such as installing dishwasher, replace water valves, and repairing ground water drainage system. They are always prompt and give professional advice, and do good work. read more

Benjamin Franklin Plumbing - Install dishwashers is not a DIY project. - Plumbing Near Me - Lakeport, California

I can't say enough good things about this company. Ken is always so personable and his work ethic is comparable to none. I have had him at my apartment for a clogged sink 4 times now (not his fault btw). He is extremely accommodating to my schedule and makes himself available as soon as he possibly can. I have not had to wait more than 5 days when I called. He is very honest and does a thorough job. I live about 45 minutes away and he makes the trip no matter how early in the morning he needs to be to fit me into his day. Awesome business! I can't say on pricing because my landlord takes care of that for me it regardless, if you want the job done right, calm them. read more

Zero starts if I could. Called them at 2pm on a Friday and they said they were booked for the rest of the day and then proceeds to tell me they could come out tomorrow but there will be a $99 charge on top of the repair fees.... boo. You should really change your add by removing "24 HR EMERGENCY SERVICE" read more

Stan from Ben Franklin plumbing was on time, communicated well regarding his plans for assessing what was needed for our shower, and was able to figure out (and execute in tight quarters) a solution that returned it to full function. He and the staff at Ben Franklin were professional and courteous throughout and we so appreciate Stan's determination to find a solution that worked. We recommend them highly. read more

Best in town!!!Great prices and they get the job done without a long wait.I would highly recommend them to anyone on a budget,

The response for an appliance replacement estimate was quick and professional. Estimator Ken was upfront that BFP only installs a very highly-rated on-demand water heater, and costs reflect that. However, my small rural home uses propane, and the supply is 70 feet of half-inch galvanized pipe. I was replacing an elderly 120,000 btu unit with the same small capacity. I was advised that the line would have to be replaced with a 3/4-inch, for an additional cost $2560. That was on top of $5500 for a 150k to 180k btu unit (nothing smaller from their supplier), including flush kit and descaler. But propane has a unit energy 2.5 times that of in-town natural gas. So I ran the pressure-loss calcs, then confirmed them with well-regarded Rennai's tech staff: both their budget and high-end 120k btu units would operate just fine on my supply line. The high-end unit with flush kit was under $2900, installed. Caveat emptor. read more

Unfortunately your plumber DID NOT OFFER TO COME OUT and give me a bid. I was questioning him as to feasibility to changing from a propane to an electric water heater. It is never good business to talk down to a potential customer my mistake was in thinking that he would give me good customer service and help me decide if this was something that I should consider doing. There are a vast majority of single women who have to make plumbing, electrical decisions every day and believe me we will go with a company who takes us serious and are willing to give us the help we are asking for in a professional manner. read more

Called and got an appointment pretty fast, the guy Stan?) Was a smart #ss but I needed my pipe fixed. He sent Kelly who took a look at my tankless water heater and wouldn't touch the small leak on an elbow pipe underneath the heater. It had nothing to do with the water heater! I wouldn't trust him to work on anything else because he obviously didn't know what he was looking at. Call Chan's instead, he was super nice, professional and had no problem fixing a small leak. I should have had the confidence to fix it myself. Next time I will! read more

Ben Franklin Plumbing advertises 24 hour emergency service in Lakeport, CA. Called at 3:45 AM asking the answering service for a technician call back with a quote to unclog a toilet ASAP. Thirty minutes later I called again because I hadn't received a call back. I was told that "the technician might be sleeping and didn't hear the phone". It's now 8:00 am and still no call back. A business that isn't open 24 hours a day should not advertise that they are open 24 hours a day as it's dishonest advertising. read more

Called BFP because I had toilet that would not drain. All other sinks and toilets were draining fine. I stated I wanted BFP to pull the toilet and snake the line. I was told the charge would be 350.00. I sent BFP away. I pulled the toilet myself and found a large bolt in the line the was catching the toilet paper preventing the line to drain. I had called Rotor Router and they arrived after I had pulled the toilet and removed the bolt with a coat hanger. We laughed at the situation and he provided me new bolts to tighten the toilet and left my residence without charging me a dime.....Thats customer service......I will never use BFP from Ukiah Ca......The plumber was rude and disrespectful when I refused to authorize 350.00. read more

Had a plugged line from toilet to main line, about 3 feet. Had my toiled pulled for him told what I needed took about 10 minutes, 360 bucks. I'd try anybody else first unless money doesn't matter. Nothing I've said hear is untrue, yet het wrote a rebuttal explaining what a professional he is. Yes I used his service, 70 dollars just to show up if I didn't. Yes he he fixed it but the point is he charges more than a doctor, time is of no importance we're paying for his experience so be prepared to pay for it! read more

Used Ben Franklin for installation of a water heater I had purchased. Called on a Tuesday and install was done the following Thursday. Quoted $282 for install and required parts and finished in about an hour. Excellent work, friendly and professional plumber, I could not be happier. I will be using them again as we just bought this 1951 house and it will need more work . . . a lot more! read more

Ken Hodges's from Benjamin Franklin came out to our home. We requested him after he did a lot of repairs at my Mom's. He was knowledgeable, courteous, on time and friendly. Explained everything. Fantastic job. I highly recommend them and will call for future needs. read more

Needed a water heater replaced and called Benjamin Franklin plumbing. They connected me to Stan. He was able to provide an estimate and finish the repair in the same day. I was happy with the high quallity job and fair price. Thanks Stan. read more

Last night my water heater died. Not an insurmountable occurrence. So first thing this morning I placed a call to Ben Franklin Plumbing as I have used them before. Well after waiting all morning and into the afternoon, the plumber arrives. I was very glad to see him as we had to turn our water off at the street. I was sure it would not be much longer until all systems were restored. The young man took a look at the water heater and it was decided it would have to be replaced. So the young man went back to his truck to quote a price. After he found the correct replacement water heater, he turned the book around so I could see the price. After blinking several times,the figure finally registered in my brain. $1,458. Yes, that is correct. Now I know business is business. I get that. But seriously. I politely thanked the young man and explained I did not have that kind of money. I said I would attempt to get one on my own. His response, "Good luck with that". It was at this time I decided to call Mendo Mill. I was quoted a price of $329.99 and it was in stock. So in the end Ben Franklin thinks charging $1100 in labor is acceptable business practice. I am here to warn everyone, "When considering Ben Franklin Plumbing, get a second opinion. read more

My sincere apologies to this franchise.I was writing about the Ben Franklin Plumbing in the North Bay. Sorry!!!!!!

I called and they were able to come the next day. Nice people but when they came out and looked at the problem, the service person implied it would take some time to fix and could cost me up to $518, but might only be $390. The way he e planned it I was under the impression that it would take a couple of hours at least. I agreed to have the work done. Imagine my surprise when less then 20 minutes later he was done. And I was still charged $390! That's more than a surgeon makes! Now less than 3 weeks later, I have another leak in the same area. NOT calling them again! And in case you're wondering, no they did not use a lot of replacement parts that would explain the price. He used one piece that would have cost me less than $20.00 at Home Depot read more

Blake was a perfect circle- always worked with us on pricing before he did any work. Did absolute A+ job on ALL work. Stayed LATE IN THE EVENING TO FINISH! Always explained why or why not something needed to be done. NEVER tried to overextend his man hours or products he installed. Very thorough and professional. Cleaned up any messes. Checked with his bosses before any major work or if he wasn't sure about something, rather than just diving in pell mell. Spent SO much time talking with us, explaining how the plumbing system worked. Super experience. Highly-recommended. We have a new permanent plumbing company. read more

Called with emergency Saturday afternoon and the woman who answered the phone said Ken would call me back. I waited for the call but had to go out, so I called again and said to please call me Sunday morning, emphasizing the emergency situation. It's now Monday morning and I never received a call back ... but Laytonville Disposal Service came at 7:30 this morning and fixed my problem. They get my 5 stars. read more

My water heater needed replacing (was leaking and pilot light wouldn't ignite) so I called several plumbers. Most could not come for several days. When I called Ben Franklin I was asked (by a human) to leave my number so a technician could return my call. Ken got back to me quite promptly and said he could come the next morning (which would be a Saturday). He arrived on time and got a new water heater installed quickly and efficiently. He even cleared up a sluggish faucet and shower head at no extra charge. I found him courteous and competent and feel quite satisfied with the service. I would guess they're not the cheapest around (it's the penny-pincher in me that withheld that fifth star), but I'm happy with the result. read more