We placed a request for a service call and set up an appointment. Charlie answered the telephone…read morewithin two minutes and promptly understood the problem. Willow arrived on time, was courteous and promptly went to work completing an evaluation and quoted the price. For a Saturday afternoon call out, Willow asked if he could complete the work while he was here. Work completed for a very reasonable fee . Thank you!

Excellent response and service when we lost water at our home. Rearranged schedules to have crew on…read moresite. Figured out complex water system, replaced critical equipment and restored water following day.

After a site visit from the tech and our interest in a whole house fan cooling system we were told…read morethat a cost estimate would be provided with in a few days . However it's been almost three weeks and no estimate or any communication from the company. Therefore we decided to move on to another reputable company. Read the reviews before doing business. This is an addendum to my previous review pertaining to this company. After a meaningful dialogue with the business, I found that there was a error in communication, and the company has apologized and has rectified the situation. I am grateful for their sincerity and fairness in their response. Given the new circumstances I would give this company high value in service and responsibility. I would recommend AC&R Services as a reputable company.

They rescheduled the install 3 times . When they finally showed up the installer was extremely rude…read moreand unprofessional. 3 days after installing new ac unit .. I noticed my whole attic was flooded . They installed the emergency drip pan incorrectly and never cleared the condensation drain pipe . They caused over $150k in damages . The owner Seb promised he would make it right and he won't respond to Texts and forwards my text to his insurance . My home now has visible mold and lots of water damage , it's unlivable .I would highly recommend not using this company . They will lie and do sloppy work. . They do not take pride in their work whatsoever . They'll send ex convicts with attitudes to do the install improperly . Then breach contracts to fix it. Tell your insurance to hurry up with the settlement check Sebby !

Sorry for the lengthy review, but I cannot say or share enough good things about Ken... quick to…read morecall back, professional, knowledgeable, willing to explain and share information, efficient and focused on getting the job done right. The PEX under our house came under attack from rodents, forcing us to turn off the water to our house. It was clear that DIY was beyond both my skills and desires, so I jumped online and called literally every number I could find. Ken was the only person who would come quickly; many gave a timeframe of a week (or more), never called back, or just told me NO. Ken arrived when he said he would, was courteous and gracious with explanations and sharing information, and got the job done quicker than I would have thought possible. Sadly, our lines were chewed through TWO MORE times over the stretch of 10 days across the Holidays. In each instance, Ken called me back quickly, came out when he said he would, and solved the issue faster than I would have estimated. Ken will always be my first call moving forward for any plumbing needs, and I will be sure to recommend Ken as often as possible. !! THANK YOU KEN !!

Multiple times Ken and his son have provided timely service, from unplugging drains to replacing…read morewater heater. Highly recommend for their timely response and positive results.

Worst billing practices ever. Does not communicate or follow through. Find a more reputable…read morebusiness to work with.

I've found that their business tactics have turned extremely shady. Anyone reading this, I suggest…read moreyou get a contract before authorizing them to go to your home as they will pretend to not have the parts needed for the job, and jack up the price / time spent on the job site. My latest experience with Roto Rooter includes them doing work that wasn't needed / not fixing the plumbing issue, and hiking up the price. 3x they visited the property and didn't fix the actual cause. I had to hire another company that fixed it immediately. When asking about the work done and if some of it was actually needed, their office secretary Jon turned very argumentative. Bad look. But it seems that's his usual encounter with his customers based on his responses to reviews online. Be very careful when choosing to work with them. There are many other reliable and trusting plumbers in Lake and Mendocino county.

I made this 3 stars so it would get read. I wish I could take away stars…read more Hire this plumber at your own peril. _________ I hired this plumber to convert a three-handle shower valve to a single-handle Moen valve under a verbal agreement. During installation, he cut the opening in the shower wall too large, damaging the surrounding material. The oversized hole would not allow a standard Moen remodel plate to cover it properly, leaving the job incomplete. When I brought this to his attention, he did not return my calls. After repeated unanswered attempts to resolve it directly, I contacted the Contractor's State License Board (CSLB). He later acknowledged in writing that the hole had been cut larger than the cover plate. Instead of repairing the wall so a standard plate could be installed, he proposed using an oversized back plate that was completely out of proportion to the shower wall, and not what we discussed. During mediation, CSLB indicated his proposal would meet minimum legal standards -- but CSLB evaluates code compliance, not appearance or whether the result matches what was agreed upon. Overall, this involved wall damage, no returned calls, and significant time spent trying to resolve an avoidable issue.

Competence, honesty, quick response. Fair price good communication. Who could ask for more?read more

I hired Tom Wake Plumbing to do a Sewer Lateral on a home i was selling. Tom Wake Plumbing was a…read moregreat experience...he was quick to respond, extremely professional and got the job done at an extremely fair price with no hitches. He's old school..super easy interaction..he took care of everything to perfection..he's a breath of fresh air..a dream plumbing experience, i highly recommend him.

Tom and his son came to my rescue again today. My hot water heater finally gave out. Called Tom and…read morethey were at my home with in an hour. They replaced my hot water heater. The final price was very reasonable. (The price I got from another company was a crazy amount) Tom is quite the character. I appreciated both of them and I'm grateful for their speedy response and kind and considerate way. They are A+++ in my book and my go to Plumbing Company.

Extremely fair priced. Excellent work and all completed before the ETA. Definitely recommend and…read morewill be calling them again. Thank you

From the owner: Call direct for quick service. Licensed provider of hydronic heating service and repair to all hot…read morewater heating systems. Water heaters of all types, boilers of any size.24hrs emergency on call. Design and installation of radiant floor heating systems for commercial and residential.

they were quick to come out on the same day i called, did a fantastic job and their personilities…read morewere awesome. if ever i need a plumber again, this is the company i will call

Unexpectedly was dealing with a water heater leak. I called right as they opened at 8 am. Got a…read morecall back at 8:30. Technician was at my house the same day and was able to replace my water heater. Staff was nice on the phone and sent a confirmation text. Technician German and assistant were great and easy to work with. Paid what was quoted on the phone.

Nick quickly responded to the unforeseen failure of my well's pump. His immediate diagnosis of the…read moreproblem was brilliant and very welcome when the water had just completely stopped. Nick's skills, efficiency, knowledge, and recommendations to improve my water system and its water quality not only increased his professionalism tenfold, but he's also gained a new client who will do nothing but recommend his clever approach to neighbors, friends, and family. Greatly recommended!

We appreciate Nick coming out and helping us solve our irrigation pump issues. He was very…read moreprofessional, courteous, on time, and we would highly recommend him! Thanks again Nick!

Dependable and knowledgeable. And he has fixed any plumbing issues we've ever had over the years…read moreI've asked for his help.

Albert is professional, caring and very knowledgeable. He's a great plumber!read more