Professional care, Great equipment, amenable wait time. Dr, show great care! Computer systems are…read moreup to date. Professional all around.

The first and best eye clinic to go to ,Very professional , amazing staff and very good patient…read moreexperience.

The Vision Center of West Phoenix is truly a gem. Raveena was incredibly kind and accommodating…read morefrom the moment I walked in. Dr. Juarez was refreshingly honest--he focused on what I actually needed and never tried to upsell anything unnecessary. Gabby took her time answering every question and helped me make the best decision with confidence. They even placed my prescription lenses into my Meta shades at no additional charge, which was a huge bonus. This is a minority-owned small business that genuinely cares about people, and it shows in every detail. I recommend them to everyone.

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

Clean and a very nice facility Very knowledgeable…read more Caring staff You can ask any questions and they answer you... Thank You

The staff and doctors at Arizona retina and vitreous consultants is top-notch and very caring…read moretoward their patients. My retinal specialist, Dr shadley is one of the finest anywhere in his field and he really does care about his patients well-being. Thanks again Arizona retina for your fine work!

They pay less and less, making life-saving procedures unaffordable. Worst customer service ever…read more Threatened to be thrown back in queque. Just horrible experiences with Cigna/Healthspring.

The staff are polite. The lobby, waiting areas clean and quiet. CIGNA is a SYSTEMS based care, not…read morea patient based care. That means, 100 different CIGNA persons (and probably China database readers) will know the color of your poop, your eating habits and your "picture"- I was told they will take a "picture" of me when I go in- I signed the first form you fill out upon using them *denying* permission for my picture- whatever that is! In all the years Ive used health insurance, NO one has ever demanded a picture. What are they going to do with my picture?? I went in for a very common yet annoying and painful complaint. Three months later, the complaint is still not addressed nor treated. They kept sending me to labs, labs labs- all for different organs etc, yet my initial complaint was not addressed. I do not believe their labs are correct- either that, or an incompetent person is reading them. I am about to visit another lab of my own, without using insurance, and see if the results are read differently- if so, there will be a call to CIGNA's legal department. I would not be surprised to hear if they are fighting several cases as I write.

Today i finally decided to have my eyes examined after putting it off for years, This wasn't my…read morefirst time, I've been to other optometrist, every time everyone of them felt like my vision wasn't their main priority or me as a patient, instead Just expected to be another sale, as the doctors would rush through my exam for their staff of wolves could Sale me on some designer frames that usually didn't fit and looked horrible. But not at Primera Vista optical, as soon as I walked through the door I was pleasantly greeted, my time was a priority to them as well as my health and vision. The staff at Primera Vista was helpful from the very start and once it was time for the exam I was introduced to the doctor where again I was pleasantly greeted. She was absolutely amazing, spent the time to really hone down my eye sight to near perfect while explaining every detail why my eye sight was the way it was. The actual HONEST level of care you expect from a doctor. After the exam I returned to the Primera Vista's lobby to try on some frames just to get an idea of what I was looking for, not expecting to purchase anything at that moment because in the past I usually ordered them online but in doing so you never really know if they fit right or look good. Not once was I attacked by Primera Vista's staff or felt pressured into buying anything but, with so many frame options I decided to ask for an outside opinion. Primera Vista's whole staff helped me with their honest input on what looked good on me and what fit well. It really helped me find a frame I was confident with and felt confident in. When I asked the price expecting some outrageous number to a pleasant surprise it was around the same price as online and I will get my glasses so much faster plus I actually know I like the frames. The experience was so incredible I just had to share it with everyone as I wish more places would treat their patients like this. Primera Vista took great care of me and If you want to have this same experience, I highly recommend Primera Vista Optical.

Amazing selection no matter the budget I snapped my husbands glasses over the weekend and was in…read moreand out with in hour with a new Frame. I will be returning for future eyewear needs.

The team here was awesome! Everyone was very friendly and helpful they answered all my questions…read morebefore I even asked. Dr Cabrera was very thorough with her exam, and explained everything that she was doing and my results. I also loved how quick they attended me despite the full waiting room. The best part is it was very affordable :) Thank you

Came here based on a recommendation by family friend so I thought I'd give them a try....by far the…read moreworst decision I could have made. Initial Visit - July 2018 Initial appointment made with ease for my daughter and I. She was getting new glasses and I was getting new contacts so we completed our eye exams and placed our order. The associate who was assisting us after the exam had several difficulties with the system. Not sure if she was new or just having issues that day but we were there for over an hour trying to get our orders placed. She (associate) tried multiple times to receive help from other staff members there including from the office manager Ronnie throughout the entire process but was not assisted until the very end. Why? Just a guess but witnessed multiple people stop in just to VISIT with staff, along with seeing the staff chatting and laughing amount themselves. I paid via insurance and covered the remainder in full, after that I left frustrated but I let it go and thought I'd hope for the best. Staff advised they would call when the orders came in. Three weeks after initial visit - July 2018 Daughter glasses came in three weeks after the eye exam appointment. Just over a week after the vision center's estimated arrival. Did they call me? Nope. I called...twice. The first after 10 days, confirmed the order was not in yet. The second time I called at the 3 week mark at which time staff confirmed the glasses were awaiting pick up. Upon picking up the glasses and having them fitted, I also ask the associate helping us if my contacts had came in yet. Associate confirmed no, they would call when they arrived. August 2018 1st week of August I call to follow up on my contacts as I still have not heard back yet, mind you...1 month now of waiting. Associate confirmed no, they would call when they arrived. September 2018 Still nothing. I decide it would be best to go in to ask this time around. Was greeted by an associate who first asked if I called to confirm they were in. I let her know this was an order placed 2 months prior and I had not received a phone call. She checks and asks me to have a seat. Eventually she comes around to let me know her manager is looking for them and says 'sorry' and leaves her other patients info right on the desk I'm waiting at. I am left sitting for nearly 15 minutes when eventually the office manager Ronnie comes by. She sits down and non nonchalantly states the will be reaching out to follow up to see where the order is at because it has not arrived. Ronnie displays zero lack of empathy of the situation, zero customer service, and makes the comment "usually our customers contact us then we follow up". Each time with more rudeness. Till the third occurrence to which I remind her of all the follow ups I have completed on my part. I will be following up with Corporate on the matter. The lack of professionalism, lack of customer service, unethical behavior on top of the noted HIPAA violation is absolutely horrendous. Take your business and go elsewhere!

Extremely disappointing experience at Southwestern Eye Center…read more I waited over 45 minutes past my appointment time without a single apology or any real explanation. Every time I asked what was going on, I was told "5 more minutes"--over and over again. Those 5 minutes turned into nearly an hour. What made it worse was the lack of basic courtesy and communication. No one came to update me, no one acknowledged the delay, and no effort was made to respect my time. If you're running behind, the least you can do is be honest and apologize. Patients plan their day around appointments, and this kind of service is unacceptable for a medical office. I would not recommend this place if you value your time or expect professional treatment.

No matter which location, they are ALWAYS running behind. I'm watching people leave upset as I sit…read morein the office waiting for my appointment, which was at 12:40 (I completed online check in to avoid any hold ups) and I haven't even been taken into a room yet and it's 1:15. Just watched another person walk out. WHY??? Are you overbooking or are the providers just taking too long with each patient??? This should not happen and is ridiculous! POOR office time-management. Ridiculous to make people wait like this. Do yourself a favor and find a different eye doctor. I'll be walking out soon and giving up my $45 co-pay because if I stay I'll be late for my next appointment! SO unhappy with the service. Never returning!

They no longer offer the same services as they did when they were Cigna, I would give my eye Doctor…read morefive stars for care given but since Evernorth took over it is a nightmare paying a co-pay they would not take it at the time of service. The online bill pay has been off-line for over five months so makes it hard to make a payment, after mailing a payment I got a past due notice, so I messaged them to see if they had processed it, it has been over a week and no response from them, they do not answer their phones after 4 PM. The pay by phone option is also a no-go, like the online bill-pay.

If anyone ends up needing proof for their PUA assist of their medical condition. You can not rely…read moreon cigna medical group. They've refused me my letter three times now. And all it needed to say was that I had chronic lung issues. Cigna is awful. Literally refused a caregiver (me) who is immunocompromised in the most affected area by this covid shit (my lungs) a letter so I can stay safe from covid. I've been fighting them for a week and they dont seem to understand they government already set the dates. All I need is the letter that says "yes she has chronic lung issues" signed (the doctor). They are hung up on dates like it's their first one #jesuschrist #doyouspeakenglish #doyouunderstandyouarebreakingthelaw? CIGNA MEDICAL GROUP WILL REFUSE YOU YOUR RIGHTS EVEN IN A PANDEMIC I'm chronic enough to see pulmonary specialist but not enough to get a letter for my PUA?

Andrea C is not a real person, nor was she ever a patient. Her real Brooke C and was dating John…read moreAnderson at the time the review was written.

This clinic has made some new changes that have greatly improved patient satisfaction. The doctors…read moreworking here have been consistently working with their patients. Highly recommend this facility for anyone who has an accident related injury which is their specialty and focus.