Southwest Airlines is my go to airline when flying out of Burbank airport to Sacramento or Las Vegas. Those are short flights so I don't mind not having a TV on the seats. If it's a long flight then I wouldn't recommend using Southwest because in all the planes I been on, they never had a TV where you're sitting and the seats aren't that comfortable. When I used the airline to go to Vegas this week, open seating was still available but it will be gone starting Jan 26. They also only serve water now so no more soda. The check in process is simple through the app or website than it was years ago. read more

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I really hope someone from Southwest is reading this and they bubble it up to the CEO and he/she contacts me about this, the CEO is ruining what always made Southwest great, the service. Hope they make a change for the better. I have to say Southwest is really making a big mistake with their assigned seating and hardline on staying in your assigned seat. Southwest was always my favorite airline to travel and was consistently ranked as being loved by customers. Southwest stood out from the crowd, there was something nice about getting that check in, hopefully early enough to be in boarding group A or B, then casually getting on the plane, finding a seat you liked, aisle, middle or window, you had choice, freedom and comfort, even if you were in the latter groups, you typically could find a good seat or move if needed. Suddenly, where you sit on the plane has become a major issue, whereas in all the years Southwest has been in business you could sit anywhere you want. Don't try to fool your customers with why the seat matters, it is really only about the money. As we boarded, they made multiple announcements that you "MUST" stay in your assigned seats, I mean they really, really stressed it, this has never been a thing for them or any carrier I have flown on in the last 30 years. I purchased a flight, of course they want additional money to choose a seat, I get it, a way to make more money. Southwest is not the only one doing this to be fair. But I still think it is ridiculous, just include it in the ticket price. Of course I did not pay to pick my seat, why should we have to, is there a difference between seat A, B or C, they are exactly the same, seat A did not cost them more to install, no more leg room, etc. I did not want to add another $60 to the already overpriced ticket going to of all places Ohio. I can fly to Hawaii or some International destinations for less than going to Ohio, something is wrong there. I digress. Of course they gave me a middle seat, since I did not pay extra, funny how that works. When I got on, my row was full, 3 people, but the flight was empty, possibly only half full, maybe less and no one in the exit row (premium priced seats, so not surprised). Mind you, I was sitting in the row right behind the exit row, so not like I was asking to move from the back of the plane. I offered to sit in the exit row in case of an emergency to help, etc. I am sure having someone there to help is preferred if something ever happened. They did not give the typical talk about in case of an emergency are you willing to help, etc. Since no one was there, seems problematic to me as EVERY flight I have ever been on when I sat in the exit row or not, it is always a big deal to pay attention and we must VERBALLY acknowledge we understand and will help. I guess safety takes a back seat to the all mighty dollar now. Of course me moving is a bit self serving, but why not be more comfortable sitting in the next row, as well as for the comfort of the people. Their response was "No" you must stay in your assigned seat, any changes must occur prior to boarding, yada, yada, some other Corporate speak on why, which is BS, they just want to charge people for the seats. It should make no difference at all. I have flown so many on Southwest and tons of other carriers, on the rare chance, when a seat is unsold or an open seat, even if just one move to side, you could move with no issues at all. Even at times I have been offered to move by an attendant to an open seat when they have noticed an open one and it would be more comfortable for all. Now suddenly it is a big deal, bad move Southwest, bad move. You are taking away what made you great by Nickel and diming your customers. What poor service, if the seat is not sold, why not use it to help make all your passengers more comfortable and happy. If the plane sold 3 seats and the rest of the plane was empty, based on this experience, no one could move, ridiculous. Things are getting more and more expensive for us all and competition is fierce out there for the airlines. But, IMO do things that attract loyal customers, stand out, be great and give them value and make them feel that you value them and you will have the advantage and grow your customer base. I would, and they would even be willing to spend a little more if you gave them that. This would grow your stock price, make share holders happy, increase loyalty and lead to repeat customers. But feeling like only a dollar sign does not bring customer loyalty, only resentment. Return flight update : More of the same, they were passing out pistachios and there were two options, I did not hear what kinds there were, I asked nicely what the options were. She told me, no issues. Then the passenger sitting next to me, she said loudly so I could hear, I am glad YOU did not ask what options there are, how rude. Sorry I could not hear her. Enjoy! read more

I have been flying Southwest since 1984 and they have always been my go to airlines. Since they started their assigned seating it has become a nightmare to get a decent seat and has. Evon's one issue after another. Southwest is no longer my go to airlines and they have pretty much lost my business. Southwest is nothing to what they use to be which is very sad because they did away with what made them unique and the best of the best. They loss me as a customer after 42 yrs of being a loyal customer. read more

(Traveled 05/20/25 TU @ 10:55am and many times before): Sometimes you wanna get away from the southwest at great prices... but in this case I remained in the southwest! I recently flew roundtrip with Southwest Airlines from Hollywood Burbank Airport BUR to Phoenix Sky Harbor International Airport PHX. They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively; therefore, in recent years I've used them to travel (mostly for work) to Honolulu, Las Vegas, Portland, Salt Lake City, San Francisco, and this time Phoenix. Did this airline still rule the southwest skies!? PURCHASE Roundtrip Wanna-Get-Away Airfare ($207.95): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, I had a definite travel window on this recent vacation/business trip, so it made sense for the roundtrip option. Since I booked the flight three months before its departure, I felt this fare was fairly reasonable (an average $104.00 each way) for domestic air travel during the medium season (I returned right before the Memorial holiday weekend). On a morning direct flight that arrived in Phoenix around 12:30pm the same day, it was all good. Checked Luggage - 2 Pieces (FREE; N/A this instance): I traveled very light especially for a quick trip such as this, so I only had a carryon and backpack. As of this review, Southwest Airlines has since started charging for checked luggage as all airlines did. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group B Position 10!), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group and number (i.e. A/B/C and 1/2/3, etc.). The flight felt like it arrived shortly after it departed. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=MhgnmGLQWLrab5fU-iBf7w ~Seats: Come on, it was the same sardine can like all airplanes these days. If you ever flew with Southwest Airlines, seat selection was first-come first-served. I always favored the back of the plane close to the restroom and snacks. I was able to snag my usual window seat - yes! ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=kR5TEGLrQz1MyxG504oQ_w and one of the usual pretzel snacks https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=pvc5dILjxUf26Q-ZAlxM4Q on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carryon baggage fees. PARKING (Varied; N/A this instance) My brother dropped me off and later picked me up, so no parking was involved. However, the airport offered onsite parking structures and surrounding lots with rates that started as low as $3.00 and upwards from there based upon your decision. ATMOSPHERE, DÉCOR, AMBIENCE I was in Terminal 1 Gate A6 where the waiting area had large windows to look out onto the tarmac, spacious enough, several long rows of seats, and generally a dated appeal. There were sufficient places to sit throughout the terminal. Plenty of natural lighting came in through the large windows while a ton of electric ceiling lights filled in the rest. Once on the airplane (I forgot to note the type of plane), it seemed like any other, so nothing really needed to be said or seen here. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My roundtrip flight on Southwest Airlines out of Hollywood Burbank Airport BUR was fine and got me to Phoenix safely which truthfully was all that mattered to me on any domestic flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $208.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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We are seniors we had to cancel our trip to Texas because of sickness.we live on social security only it takes a long time to save up we went to reschedule trip they said they expired Feb 2026 we were not notified this would happen I believe this is wrong my #612490185 maybe they will honer. The $ 500 credit for our trip just wanting not this to happen to anybody Maybe we need to change to Frontier airlines read more

Absolutely terrible. Never again. Flight was delayed 5 times. Left the house at 6:30 and then got a confirmation text saying the plane departs at 6:40. Give the people at front desk a hard time. Never fly on Southwest. Unorganized, rude, and inconsiderate. 100% don't recommend. Inconsistent times flight time moved 6 times today. Completely unreliable and inconsistent communication. Payed extra to be in front row and look where I am now, not in the front row. I'm in the 14th row. read more

Gone are the days when we had two free checked bags. I like going to the Burbank for flights since you can board or exit in the rear.

I flew back to Burbank via Southwest after a quick trip to Atlanta and it was a smooth and easy trip. The flight attendants were super nice and accommodating as well. When you deplane you there is no ramp to get straight into the airport as this airport is only one level. So that made things easy. Once you're inside, it's just a quick walk through the terminal then bam you're done! read more

Southwest Airlines is my favorite airline. They have always been able to take care of my flying needs. Things have been changing so much in the passenger airline business, I wasn't sure I would be able to use them for my flights. Lax used to have non-stop flights to my favorite cities, which is no longer the case. I did find that Southwest has increased the number of flights leaving from Burbank Airport. The Hollywood Burbank Airport is actually closer to me so it works out well. I just returned from one of those obligatorily family events to the Midwest. I need a wheelchair and am visually impaired. I was able to find a phone number where I could talk to a live person to help me plan my trip. She was very helpful in helping me choose an appropriate flight both going and returning. She double checked before she hung up to make sure that I had confirmation. She also was able to give me tips on how to deal with my luggage at check-in and baggage claim. I got my boarding pass 24 hours ahead of my flight. I followed the instructions I was given to check-in curbside. The wheelchair was waiting for me and it was a smooth ride all the way through security to my gate. During the flight I received incredible service from a very helpful staff. They called ahead as we landed and there was a wheelchair waiting for me at the gate. Friendly and helpful service the entire event. Returning, I called Southwest again to confirm the procedure for my return flight. Different airport, different procedure. I was supposed to check in again curbside and a wheelchair was supposed to be waiting at check-in. Unfortunately, this did not happen. There was no curbside check-in or anyone from the airline outside. When I entered the check-in area there was no one to explain how I could get some help. My friend assisting me for check-in could not find which line I was to be in. We went to the Priority Line to ask for assistance. My cane indicates my visual disability. She was very curt, but did check me in. No smile during the encounter. I went to a waiting area designated for wheelchairs. After a 20 minute wait, I was helped by a very nice attendant who breezeed me through security and situated me by my gate. Very helpful. There were elevators involved. The Southwest personnel made sure that I was well taken care of before boarding. I was helped to my seat and before I was seated was told to fold up my cane. I told the attendant that I was just trying to organize so that I could fasten my seat belt. I was not interfering with people finding a seat. The attendant addressed other passengers the same unfriendly way. I realize everybody has a bad day but this particular attendant was taking it out on passengers that he was supposed to be helping. I asked for assistance with a wheelchair upon landing in Burbank. He explained to me that it would be taken care of after the plane landed. I waited quietly until everyone had deplaned. I asked a different attendant if my wheelchair had arrived. He informed me that no one had called it in, but he would take care of it. He did and after a wait the wheelchair showed up and I was taken to the baggage claim. The wheelchair attendant was very helpful and friendly with a great attitude. He helped me find my luggage and took me out to wait for my transportation home. It's too bad that I had both extremes of service with Southwest. The very best and the most disappointing. I still recommend Southwest to my friends. They are still my favorite airline. read more

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I had a really nice experience and it's worth paying a little more and getting great service. I work in the service industry for those who want to gain executive positions and we have a motto to follow. It's not hard to tell when wmployees are genuinely smiling at you and giving you good customer service. I will be flying this airline again. read more

A gate agent with the initials S.D.was rude and condescending when I asked a simple question about my confirmation number. In fact, I was not even able to finish my question before she rudely interrupted me. I expect a little courtesy as paying and loyal customer. read more

Just landed from phoenix AZ into Burbank, staff was rude, I started choking , had a hard time breathing and they would not give me any water the entire flight. Nightmare! read more

Everyone from the front baggage check, to wheelchair attendant, right up to the flight crew have been amazing. Lots of smiles and good mornings from everyone. Shout-out to Jose and Paul (Pablo) who greeted me right away at the curb, checked my bags and got me to my gate lickety split. read more

Southwest Airlines - Airlines Near Me - Burbank, California

This is not my typical airport for California trips, but with a Universal Studios trip we booked this airport. I was shocked that they deboard outside and think that could be bothersome if there was rain. Thankfully we had sunny California weather. All the personal were very friendly, and will continue to be a Southwest Airlines customer for affordable flights with great service! read more

Southwest Airlines - Plane view from standing on loading ramp. - Airlines Near Me - Burbank, California

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These guys never get it right , the flights are delayed 7 out of 10 flights after 5 years nothing has changed , time for change and a new airline read more

I fly southwest out of Burbank quite frequently - have been for several years. I visit my son in college in Salt Lake City multiple times throughout the year and southwest offers straight shots so it's very convenient. I live in the easternmost part of LA county so Burbank is a lot closer than LAX - and definitely much less chaotic. It can be a bit more expensive than flying out of LAX though and often has more stops depending on your destination. But with southwest going up to SLC it's usually pretty comparable. Southwest is unique in their boarding process. You're assigned a "boarding position" on check in that consists of a letter and number - such as "A 42". They board in groups by the letter first then the number. And they have stations marked with number groups to line up at - and you line up according to your position number. And once on the plane it's open seating so sit wherever you like. It usually goes pretty smoothly - especially at Burbank. I've never had boarding issues there. But have definitely had chaotic boarding experiences at other airports using this method. Sometimes when flights are very full I've seen people that boarded early trying to save seats and fighting over seats and people being aggressive trying to get "good seats". I think just having assigned seats on check in like every other airline would be better imo. But of all the southwest flights I've had out of Burbank I can honestly said I've had a fantastic experience. I've never been delayed out of this location, staff are organized and very welcoming, the planes are always clean, gates are clean and orderly - all in all I have had great experiences here and will definitely continue to fly southwest out of Burbank as often as I can - especially for my SLC trips. read more

Southwest Airlines - Airlines Near Me - Burbank, California

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Delays delays delays! Last three times I have flown SW there have been major delays, one was 8 hours late! And of course the flights were on time when I got to the airport , only delayed after it was too late to do anything else: today a guy is working on an engine and shaking his head, looks like I am headed for a cancellation read more

Southwest Airlines - Airlines Near Me - Burbank, California

I'm not going to say everything is always perfect on these flights usually service is good. Figured I'd write this review in hope someone from the top reads it. We all have bad days but we had two flights with staff that had no personality or smile. All I look for is a happy face. That wasn't seen my last couple flight. The flight we had today was definitely not flown by a seasoned pilot either. Very weird day on southwest. read more

AN ABSOLUTELY MUST DO! Southwest Airlines always has consistently low prices on flights especially if you book in advance. The flights are safe & secure & knock on wood I have never had any problems. The crew are always helpful & friendly. They have lots of corny jokes they throw in when explaining some of the boring rules & regulations - to keep things light. INSIDE TIP #1 You can SAVE even more money when Costco offers their gift certificates which is usually several times a year. Buy a $500 gift certificate for $450. Costco now lets you purchase up to 5 certificates per offering several times a year. INSIDE TIP #2 If your fare ever goes down in price hit change & rebook the same flight & you will receive that difference back as a credit that you can use for a future flight. INSIDE TIP #3 Check their website & App periodically they have some Special Deals during the year. In October 2024 they had One Way Tickets to the East Coast from California for $100 & up. That's an UNBELIEVABLE STEAL & a Throwback to the prices of the 1970's! I LOVE the new 737 planes modern planes with 3 bathrooms instead of the usual 2. It's much more convenient & there's less lines. The luggage however loads a completely different way - a little awkward but I guess I'll get used to it. If you get lucky maybe you will score a ride on their latest model 737 MAX 8. They have 3 bathrooms & 2 built in chargers at every single seat located on the back of the tray table. The old standard jack & the new USB C. This is a GAME CHANGER! No longer do I have to hear people complain "I can't do anything. My phone is Dead!" LOL! In Burbank they load & deplane the aircraft front & back so it's so much easier & quicker. Exiting the back you will have to go down a flight of stairs. Also Burbank which is next to Hollywood is a smaller airport. It's a lot easier & quicker to get in & out of rather than LAX which is Huge & a NIGHTMARE! Some people complain about flying Southwest because there is no assigned seating. You check in online & are given a letter ABC & a # 1-30 or 31-60. You line up at the terminal & then choose your own seat inside the aircraft. I actually like this it adds to the adventure. I never know where I'll be sitting until the moment I get on the plane & see what seats are available. Then I'm scrambling for a seat before someone else grabs it. LOL! It's a Throwback & holdover of earlier days of aviation when there were no computers & no, pre assigned seats didn't exist. This sets Southwest apart from other airlines. But they say this will be changing sometime in the future. There will be people who love it & people who hate it & say I liked it the old school way - Bring it back. LOL! It used to be, you had to have Mega Bucks & be really Rich to have the Good Life, not anymore. The Game has changed. You've been Upgraded. Now You Can Live Like a King on a Limited Budget! read more

Southwest Airlines - Today Only. Southwest has UNBELIEVABLE DEALS with Throwback prices back to the 70's. Fly to the opposite coast as low as $100 One Way! - Airlines Near Me - Burbank, California

Southwest is just another profit-over-people airline. They claim to be "all heart" and friendly, but when I had a medical emergency in Burbank, was hospitalized under sepsis protocol, and called from the hospital with documentation, the rep refused to help beyond giving me a flight credit. They refused to refund the EarlyBird fees, refused to waive the checked bag (which was included in my original fare), and wanted me to pay over $700 per person to rebook. I had to fly American Airlines instead: $650 for two last-minute tickets with assigned seating. After the fact, an executive liaison reviewed my case and offered me a mere $150 voucher, then ended the call with: "Sorry you're disappointed." I've flown Southwest for over a decade. Never again. read more

Flying into Burbank when visiting SoCal is 1000% the way to go, especially on Southwest Airlines. It is soooo quick, and they board and deplane the jets from front AND back. Prices are low too. Both legs of my SWA Vegas to Burbank and back trip were under $100. I think my Lyft ride to the airport from my house was almost $50. TSA is a breeze, except for the screamer agents, "Next! I said Next! Damn Granny, are you hard of hearing?" read more

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Every airline has its good days and bad, how they handle those days is an indication of who they are as a company AND southwest has proven to me they are committed to being the best in customer service. Our vegas flight was delayed and we ended up being the only customers on the flight and they still flew us to Burbank. BEST FLIGHT AND CREW EVER! read more

Southwest Airlines - Airlines Near Me - Burbank, California

original flight was 5/4 7:20pm at BUR, at 3:30pm SW texted me flight was delayed to 9:50pm and the departure time kept changing 4, 5 times. i called to change to another flight. People are not lining up according to their group#, once i boarded i found many people put second bag (small bags) in overhead compartment instead of under their seats, while attendent asked the crowd whose those small bags belong to, no one said a word, then my handcarry luggage had no space to store and was forced to check in. Upon arriving i found the luggage corner was seriously cracked and top was also cracked !!!! filed claim online and they said they are not liable!!!! really really bad bad bad, disappointed. stay away from southwest!!! File # SJCWN61190996 Bag claim# 9526530495 read more

The Southwest terminal at Burbank Airport is tiny Aside from the airport itself being small . This is the only time while flying Southwest that I've had to walk on the tarmac to get on the plane Flight was FULL to the max I paid extra for pre boarding so I got a decent seat read more

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Southwest Airlines needs to screen passengers for COVID before they are allowed to board a plane. I recently flew from Burbank to Albuquerque and sat in the rear of the plane. The plane was crowded but not completely full. Unfortunately, there was a passenger behind me that was coughing and hacking during the entire flight. Three days later I ended up in the ER where they diagnosed me with COVID. I am almost 100% sure this is where I contacted the disease as I had just came from the eastern Sierra and not around large groups of people. It might be an inconvience to screen everyone, however, if someone is having coughing fits they need to be evaluated before allowed to board an aircraft. read more

Paid for priority to board after 7-8 "special"classes. Fiancé of attendant boarded under this special class because he helped a lady in a wheelchair onto the flight and then also proceeded to take a priority seat. He received more attention than anyone in the area and when another attendant got sick, he helped his fiancé serve passengers AFTER he had at least 2 bottles of alcohol. I tried to wait for a break in the FAs conversation about her wedding in the Keys costing $15K for 20 people to ask for a drink and she proceeded to finish her entire conversation before moving towards the cart. She was so busy talking, my husband was directing passengers back to their seat if the bathroom was occupied. She merely said to my husband, " I wasn't paying attention." I shared all of this with Southwest and they sent me a canned email and a "here's a $50 voucher on us" response. I was dismissed about my concerns and now I will NOT go quietly into the night read more

I GOT FIRED DUE TO MULTIPLE FLIGHT DELAYS. We were stuck on one plane for hours, we had to beg for water and the flight Attendants were incredibly rude. Another delay had us stuck in the airport for HOURS and HOURS with zero meal vouchers. Most of the flight Attendants were horrible. And because of course, they also lost our luggage, we had to deal with the horrid woman "Natty" in the lost luggage office. She is an evil waste of skin. TERRIBLE SERVICE ALL AROUND read more

Amal at the Burbank CA SWA Ticket Counter was the most unwelcoming, incompetent employee I've encountered at ANY airline, in ANY airport. And as a frequently traveler, this speaks volumes. Our frustratingly lengthy interaction (2:07pm to 2:53pm on 30Jan2023) is a clear indication that Amal needs retraining in customer service and basic system operations. Her snarky AUDIBLE comments as I walked away are unacceptable. I had the displeasure of having her as the next available rep when it was my turn in line to seek alternate options for a 4 hour weather related delay. Her comprehension was lacking, it took several iterations of explaining what I needed assistance with. Her knowledge of SWA's system to provide me alternate flight options and the planes' origins were also unsatisfactory. I repeatedly had to ask for confirmation for alternate flights, as Amal was providing incorrect flight #'s, wrong departure times, and different airports reflected on SWA's app and website. I show her my phone and suddenly, she's able to find the flights I'm looking for. A supervisor came to see if escalation was required, as it was taking Amal an unacceptable length of time to provide me resolution. Amal backpedaled her way out of contradicting information and proceeded to talk over me while downplaying her inability to provide assistance. The only thing she excels at is gaslighting. Amal single handedly negates the excellent service her colleagues provide between the ticket counter, gate, and in-flight experience. Amal in Burbank - you are an ill fit for any customer-facing role and a shameful representation of Southwest Airlines. read more

Flight took off 3 hours late. Only received a notification with no explanation or option to change.

Horrible. Delays, delays and more delays! Don't think I'll ever fly Southwest again. No customer service. No accommodations. No refunds. Instead of arriving to our destination at 12:45am, we will be arriving at 12:25PM!! read more

If you ever forget an item on the plane be ready to open a FedEx account and pay the shipping charge to get the item returned to you. If it's not a Checked bag/ item this is what happens. read more

Southwest is always my first choice when I have to fly, and I always take it when I go to New Orleans. On my way to the airport I received a text notification that my connecting flight may be canceled due to weather. Thankfully, I was flying out of Burbank airport and there was no one in line at TSA. I walked to the first terminal and there were no agents at the desk, so I went to the second terminal. A flight was boarding, so I asked the agents if they could check on my flights and showed them the text. I explained that I couldn't miss my flight because I had an early morning meeting. The kind lady said, "Let me see what I can do." She made a call and then said, "This flight just finished boarding and is going to St Louis. I can get you on and you can catch a connecting flight to New Orleans and arrive an hour earlier than your scheduled time." I was so grateful and thanked her profusely. I got on the plane and was greeted by the sweetest attendants - Kisha & Danyiel. They had fun, upbeat personalities and provided first class service to everyone on board. The attendants on my connecting flight were just as awesome. Plus, it was Southwest's birthday, so I got a free cocktail on each flight. That was the first time I ever got out of the car and walked straight on to a plane. I felt like a received VIP treatment the entire way. This is why I will continue to be a loyal Southwest Customer. The employees are always so friendly and helpful. read more

I have been on their aircraft's a couple times. Firstly, I have taken them to Phoenix to see family. Their boarding and seating system is interesting. A lot of 5-20 minute delays. I have once have had a long delay a couple years ago. Never have had a Flight canceled. So this Arline is okay 3 stars. read more

Southwest Airlines - 2nd to last row of flight to LAX. - Airlines Near Me - Burbank, California

We had booked a flight for our son to leave on Monday 12.26.2022 on Southwest to visit his sister in Las Vegas. When we got to the airport around 9:30 am for his flight at 11:50 am, we learned the flight had been canceled. We did not receive an email or text notification. Needless to say our son was very disappointed. My wife and I decided to drive him to Las Vegas. Since my wife and I had to work the next day, we were unable to stay at least overnight, so we would have to drive back the same day. read more

Despite being apprehensive about my daughter's flight (since lots of flights were cancelled right after Christmas till Dec 30), her flight was good to go . It was a full flight but was able to snag an aisle seat. Southwest is a great way to fly!!! read more

Hello, I purchased a $500 SWA gift card from Costco in September 2024. I tried to use it in early October, and the 4-digit pin code was illegible. I contacted both Costco and Southwest, and SWA is refusing to give me the pin code even though the card still has the original $500 balance on it and remains unused. It is unfortunate that I have been treated this way and that SWA has my $500 and I am not able to use it on a flight. I am a teacher and work very hard for my money and have chosen to use SWA for the majority of my US flights and some flights to Mexico as well. Unless this can be resolved, I will not be using SWA in the future and I will tell everyone my story and how SWA has treated me. On top of it, it has been a huge waste of my time trying unsuccessfully to get a refund for the bad card. read more

First, if we are being honest, all of the airlines are struggling a bit right now. I know with weather, staffing, etc, there are going to be some bumps in the road and less than perfect flights. With this in mind, I'm not so upset at the mistakes, but instead how the mistakes are handled and how I am treated as a customer. You may have read my review of Hawaiian Airlines and why I will never fly with them again. They suck. But this review is about Southwest Airlines, so let's get on with it. I have been flying with them for quite some time and most of the time it works out pretty well. You have to understand there are no assigned seats, so I recommend paying the extra for the early bird check in so you board earlier in the process. Everything I have described so far would equal a solid 3 star rating, so why did I give them 4 stars? Customer service. My last flight was a direct flight from Kansas City to Burbank via Oakland. I have taken this flight before. A direct flight means even though the plane lands in Oakland, I stay on the plane while most of the other passengers get off and some new passengers get on. It takes a little longer, but I really hate changing planes due to some bad experiences with some other airlines. And there are no non-stop flights from Kansas City to Burbank. This time, when we landed in Oakland, I was told I was no longer on a direct flight and I had to hustle over to gate 20 (I was at gate 26) to catch my now boarding flight to Burbank. I made it with about 10 minutes to spare, but I was pretty darn sure there was no way my luggage got transferred that fast. Once on the ground in Burbank, I learned I was correct and my bags were still in Oakland. At that exact moment, this would have been a 1 star review. But the staff was very friendly and helpful and I was offered two options. They would deliver my bags to my house for free the next day, or I could return and be given a sizeable flight credit for another flight. I chose to return and happily accepted the flight credit. Now we are back up to a 3 star review. The next day I called to inquire about some sort of credit for the changed flight as a direct flight is more expensive than a connecting flight. Within a minute of me calling the 800 number, I was talking to a human being who apologized for the error. They not only got me another flight credit, a credit larger than I expected, but also refunded my early bird fees. OUTSTANDING customer service!! Only fly Southwest when you can. read more

Going Las Vegas would have probably been better riding on a donkey than this stupid ignorant incompetent airline. Burbank to Las Vegas takes only 40 minutes to travel by air. They delayed us for 4 hours!!! Their excuse was the Las Vegas airport is not allowing them to land!! What a lie! I checked the other airlines, they took off and arrived on time!!! Finally found out they didn't have a pilot! After they announced the truth, it took one more hour to take off!! They ruined our entire day we planned in Vegas! I'll never ever pay another penny to travel with this airline! Too bad! They used to be awesome! read more

Aside from Southwest Airlines coming under fire for re-routing my bag to Burbank instead of Los Angeles, I'm totally glad it did. Because of the slight delay in my plans, I got to meet the sweetest customer service rep ever!! I absolutely adore Jackie from Baggage Claim, because she was patient, fair, kind and overall empathic with my frustration. My layover in Phoenix, AZ was nightmarish, but Jackie and her team were super nice and friendly to talk to!! I got to exchange wonderful information with them and was offered information on how to retrieve my luggage. She is the reason why I will remember this crazy interaction!! Thank you Jackie, you're amazing. read more

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I am a fan of SWA for those quick flights to nearby locations like LA, Las Vegas, San Diego. It's easy to book on their sales online. I've been fortunate to fly business class lately which is very nice in regards to boarding as the first people to board the plane, and picking your seats. They serve drinks on the flight, which I usually miss because I pass out before we take off. Early flights and after a long day - evening flights will put me out. The seating area is clean. Staff is friendly, and before you know it, you've taken off and landed. read more

Southwest Airlines - Business Class boarding - Airlines Near Me - Burbank, California