I love flying Southwest out of Burbank. It's usually stress free unless you have to change planes at another airport within a short time frame. Now that they changed their boarding process to assigned seating it's also easier. If you are a Rapid Rewards member with a Southwest Credit Card you also get 1 checked bag for free! They offer a few other perks as well. *Highly recommend checking it out! ~ and that's all I have to say about that ... read more

Southwest Airlines - Southwest plane at the Burbank Airport - Airlines Near Me - Burbank, California

As a frequent traveler, I have been flying Southwest for years among other airlines. Unfortunately, the changes that have been made for Southwest are for the worst for most customers. My recent experiences with Southwest and Phoenix was not pleasent. In the past the flights were punctual, communication was good, and boarding and unboarding was swift. This last experience was not the same. My short flight from Burbank, was delayed approximately 45 minutes. Mind you the flight is only 45 minutes long. My return flight was also delayed for about the same time from Phoenix. We were never informed why our flights were delayed and there were no apologies. Also, I noticed the staff was unfriendly. A trademark of SW is that the staff tend to be upbeat and friendly. Lastly, the new seating process is horrible- to get better seats you must pay- those who pay board first. Well, that is the thought process, but paid more and still I was in section 7 of 8 for boarding. This create a mess when people are trying to get around others and dealing with luggage. Given my recent experience- and the fact that SW is no longer a budget airline based on price, I will probably resort to other airlines. read more

I have been a fan of SW since its inception. But it have flown my last flight with this airlines. Even with SW I have always felt like a valued customer. Now I am treated like steerage. I am on an empty plane. But hose of is that paid less are sitting in the back of the back of the plane and I the front is empty. A clear division of class. The last democratic airline is now gone. read more

Southwest Airlines - Terminal A5. - Airlines Near Me - Burbank, California

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Southwest Airlines is my go to airline when flying out of Burbank airport to Sacramento or Las Vegas. Those are short flights so I don't mind not having a TV on the seats. If it's a long flight then I wouldn't recommend using Southwest because in all the planes I been on, they never had a TV where you're sitting and the seats aren't that comfortable. When I used the airline to go to Vegas this week, open seating was still available but it will be gone starting Jan 26. They also only serve water now so no more soda. The check in process is simple through the app or website than it was years ago. read more

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I really hope someone from Southwest is reading this and they bubble it up to the CEO and he/she contacts me about this, the CEO is ruining what always made Southwest great, the service. Hope they make a change for the better. I have to say Southwest is really making a big mistake with their assigned seating and hardline on staying in your assigned seat. Southwest was always my favorite airline to travel and was consistently ranked as being loved by customers. Southwest stood out from the crowd, there was something nice about getting that check in, hopefully early enough to be in boarding group A or B, then casually getting on the plane, finding a seat you liked, aisle, middle or window, you had choice, freedom and comfort, even if you were in the latter groups, you typically could find a good seat or move if needed. Suddenly, where you sit on the plane has become a major issue, whereas in all the years Southwest has been in business you could sit anywhere you want. Don't try to fool your customers with why the seat matters, it is really only about the money. As we boarded, they made multiple announcements that you "MUST" stay in your assigned seats, I mean they really, really stressed it, this has never been a thing for them or any carrier I have flown on in the last 30 years. I purchased a flight, of course they want additional money to choose a seat, I get it, a way to make more money. Southwest is not the only one doing this to be fair. But I still think it is ridiculous, just include it in the ticket price. Of course I did not pay to pick my seat, why should we have to, is there a difference between seat A, B or C, they are exactly the same, seat A did not cost them more to install, no more leg room, etc. I did not want to add another $60 to the already overpriced ticket going to of all places Ohio. I can fly to Hawaii or some International destinations for less than going to Ohio, something is wrong there. I digress. Of course they gave me a middle seat, since I did not pay extra, funny how that works. When I got on, my row was full, 3 people, but the flight was empty, possibly only half full, maybe less and no one in the exit row (premium priced seats, so not surprised). Mind you, I was sitting in the row right behind the exit row, so not like I was asking to move from the back of the plane. I offered to sit in the exit row in case of an emergency to help, etc. I am sure having someone there to help is preferred if something ever happened. They did not give the typical talk about in case of an emergency are you willing to help, etc. Since no one was there, seems problematic to me as EVERY flight I have ever been on when I sat in the exit row or not, it is always a big deal to pay attention and we must VERBALLY acknowledge we understand and will help. I guess safety takes a back seat to the all mighty dollar now. Of course me moving is a bit self serving, but why not be more comfortable sitting in the next row, as well as for the comfort of the people. Their response was "No" you must stay in your assigned seat, any changes must occur prior to boarding, yada, yada, some other Corporate speak on why, which is BS, they just want to charge people for the seats. It should make no difference at all. I have flown so many on Southwest and tons of other carriers, on the rare chance, when a seat is unsold or an open seat, even if just one move to side, you could move with no issues at all. Even at times I have been offered to move by an attendant to an open seat when they have noticed an open one and it would be more comfortable for all. Now suddenly it is a big deal, bad move Southwest, bad move. You are taking away what made you great by Nickel and diming your customers. What poor service, if the seat is not sold, why not use it to help make all your passengers more comfortable and happy. If the plane sold 3 seats and the rest of the plane was empty, based on this experience, no one could move, ridiculous. Things are getting more and more expensive for us all and competition is fierce out there for the airlines. But, IMO do things that attract loyal customers, stand out, be great and give them value and make them feel that you value them and you will have the advantage and grow your customer base. I would, and they would even be willing to spend a little more if you gave them that. This would grow your stock price, make share holders happy, increase loyalty and lead to repeat customers. But feeling like only a dollar sign does not bring customer loyalty, only resentment. Return flight update : More of the same, they were passing out pistachios and there were two options, I did not hear what kinds there were, I asked nicely what the options were. She told me, no issues. Then the passenger sitting next to me, she said loudly so I could hear, I am glad YOU did not ask what options there are, how rude. Sorry I could not hear her. Enjoy! read more

Everyone in the Burbank Airport is so nice and friendly and the flight attendant, Pamela, was very helpful. This was flight 819 from Burbank to Phoenix on June 8, 2026! Gary at the curbside check in is a gem, always so helpful and friendly and respectful and so are his people, Andrew and Frank. Manuela is also a gem, very efficient and helpful. Love SWA!!! read more

(Traveled 05/20/25 TU @ 10:55am and many times before): Sometimes you wanna get away from the southwest at great prices... but in this case I remained in the southwest! I recently flew roundtrip with Southwest Airlines from Hollywood Burbank Airport BUR to Phoenix Sky Harbor International Airport PHX. They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively; therefore, in recent years I've used them to travel (mostly for work) to Honolulu, Las Vegas, Portland, Salt Lake City, San Francisco, and this time Phoenix. Did this airline still rule the southwest skies!? PURCHASE Roundtrip Wanna-Get-Away Airfare ($207.95): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, I had a definite travel window on this recent vacation/business trip, so it made sense for the roundtrip option. Since I booked the flight three months before its departure, I felt this fare was fairly reasonable (an average $104.00 each way) for domestic air travel during the medium season (I returned right before the Memorial holiday weekend). On a morning direct flight that arrived in Phoenix around 12:30pm the same day, it was all good. Checked Luggage - 2 Pieces (FREE; N/A this instance): I traveled very light especially for a quick trip such as this, so I only had a carryon and backpack. As of this review, Southwest Airlines has since started charging for checked luggage as all airlines did. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group B Position 10!), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group and number (i.e. A/B/C and 1/2/3, etc.). The flight felt like it arrived shortly after it departed. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=MhgnmGLQWLrab5fU-iBf7w ~Seats: Come on, it was the same sardine can like all airplanes these days. If you ever flew with Southwest Airlines, seat selection was first-come first-served. I always favored the back of the plane close to the restroom and snacks. I was able to snag my usual window seat - yes! ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=kR5TEGLrQz1MyxG504oQ_w and one of the usual pretzel snacks https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=pvc5dILjxUf26Q-ZAlxM4Q on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carryon baggage fees. PARKING (Varied; N/A this instance) My brother dropped me off and later picked me up, so no parking was involved. However, the airport offered onsite parking structures and surrounding lots with rates that started as low as $3.00 and upwards from there based upon your decision. ATMOSPHERE, DÉCOR, AMBIENCE I was in Terminal 1 Gate A6 where the waiting area had large windows to look out onto the tarmac, spacious enough, several long rows of seats, and generally a dated appeal. There were sufficient places to sit throughout the terminal. Plenty of natural lighting came in through the large windows while a ton of electric ceiling lights filled in the rest. Once on the airplane (I forgot to note the type of plane), it seemed like any other, so nothing really needed to be said or seen here. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My roundtrip flight on Southwest Airlines out of Hollywood Burbank Airport BUR was fine and got me to Phoenix safely which truthfully was all that mattered to me on any domestic flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $208.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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$45 for a checked bag now(!!) Attendants who don't give you straight answers. First, they say the plane is coming in from Ontario, then it's coming in from Vegas. My flight has been delayed two hours now, and there is still no guarantee we're actually going to take off today. Lol. Never again read more

Hate Southwest never fly with them again was traveling to Belize for the first time with Southwest we travel 3x a year with 2 children and Ian the first time they ask me for a notarized letter for the children I have never in my life since my 15yr old was 6 months been traveling and I have never had that problem my flight was cancel for tomorrow and the kept saying I need to show a notarized letter I went to a notarized office they told me we cannot notarized a letter because there is no father in the bird certificate tomorrow we will try again fingers cross we can get our flight and go on vacation but worst airline ever read more

Gone are the days when we had two free checked bags. I like going to the Burbank for flights since you can board or exit in the rear.

When traveling when working I would say half of my flights that I flew on Southwest were delayed. I decided to travel again on Southwest and they did not disappoint. I am now at least and hour late and still waiting to board Time to find a new airline read more

I flew back to Burbank via Southwest after a quick trip to Atlanta and it was a smooth and easy trip. The flight attendants were super nice and accommodating as well. When you deplane you there is no ramp to get straight into the airport as this airport is only one level. So that made things easy. Once you're inside, it's just a quick walk through the terminal then bam you're done! read more

Southwest Airlines is my favorite airline. They have always been able to take care of my flying needs. Things have been changing so much in the passenger airline business, I wasn't sure I would be able to use them for my flights. Lax used to have non-stop flights to my favorite cities, which is no longer the case. I did find that Southwest has increased the number of flights leaving from Burbank Airport. The Hollywood Burbank Airport is actually closer to me so it works out well. I just returned from one of those obligatorily family events to the Midwest. I need a wheelchair and am visually impaired. I was able to find a phone number where I could talk to a live person to help me plan my trip. She was very helpful in helping me choose an appropriate flight both going and returning. She double checked before she hung up to make sure that I had confirmation. She also was able to give me tips on how to deal with my luggage at check-in and baggage claim. I got my boarding pass 24 hours ahead of my flight. I followed the instructions I was given to check-in curbside. The wheelchair was waiting for me and it was a smooth ride all the way through security to my gate. During the flight I received incredible service from a very helpful staff. They called ahead as we landed and there was a wheelchair waiting for me at the gate. Friendly and helpful service the entire event. Returning, I called Southwest again to confirm the procedure for my return flight. Different airport, different procedure. I was supposed to check in again curbside and a wheelchair was supposed to be waiting at check-in. Unfortunately, this did not happen. There was no curbside check-in or anyone from the airline outside. When I entered the check-in area there was no one to explain how I could get some help. My friend assisting me for check-in could not find which line I was to be in. We went to the Priority Line to ask for assistance. My cane indicates my visual disability. She was very curt, but did check me in. No smile during the encounter. I went to a waiting area designated for wheelchairs. After a 20 minute wait, I was helped by a very nice attendant who breezeed me through security and situated me by my gate. Very helpful. There were elevators involved. The Southwest personnel made sure that I was well taken care of before boarding. I was helped to my seat and before I was seated was told to fold up my cane. I told the attendant that I was just trying to organize so that I could fasten my seat belt. I was not interfering with people finding a seat. The attendant addressed other passengers the same unfriendly way. I realize everybody has a bad day but this particular attendant was taking it out on passengers that he was supposed to be helping. I asked for assistance with a wheelchair upon landing in Burbank. He explained to me that it would be taken care of after the plane landed. I waited quietly until everyone had deplaned. I asked a different attendant if my wheelchair had arrived. He informed me that no one had called it in, but he would take care of it. He did and after a wait the wheelchair showed up and I was taken to the baggage claim. The wheelchair attendant was very helpful and friendly with a great attitude. He helped me find my luggage and took me out to wait for my transportation home. It's too bad that I had both extremes of service with Southwest. The very best and the most disappointing. I still recommend Southwest to my friends. They are still my favorite airline. read more

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I had a really nice experience and it's worth paying a little more and getting great service. I work in the service industry for those who want to gain executive positions and we have a motto to follow. It's not hard to tell when wmployees are genuinely smiling at you and giving you good customer service. I will be flying this airline again. read more

Absolutely terrible. Never again. Flight was delayed 5 times. Left the house at 6:30 and then got a confirmation text saying the plane departs at 6:40. Give the people at front desk a hard time. Never fly on Southwest. Unorganized, rude, and inconsiderate. 100% don't recommend. Inconsistent times flight time moved 6 times today. Completely unreliable and inconsistent communication. Payed extra to be in front row and look where I am now, not in the front row. I'm in the 14th row. read more

I have been flying Southwest since 1984 and they have always been my go to airlines. Since they started their assigned seating it has become a nightmare to get a decent seat and has. Evon's one issue after another. Southwest is no longer my go to airlines and they have pretty much lost my business. Southwest is nothing to what they use to be which is very sad because they did away with what made them unique and the best of the best. They loss me as a customer after 42 yrs of being a loyal customer. read more

We are seniors we had to cancel our trip to Texas because of sickness.we live on social security only it takes a long time to save up we went to reschedule trip they said they expired Feb 2026 we were not notified this would happen I believe this is wrong my #612490185 maybe they will honer. The $ 500 credit for our trip just wanting not this to happen to anybody Maybe we need to change to Frontier airlines read more

Southwest was the airline for cheap flights, friendly staff and a more sure can do attitude. This is my first time flying since seat assignments and I'm not a fan. And how they just cram you in the plane. Charge a ton to check a bag. Then have an attitude of oh well. That's how it is. Not looking forward to my return flight. read more

I hate this new change. I have flown SW for years and years. I'm not sure I'm going to continue. They are nickel and dimming, every seat and basic fares have gone up. They don't not look out to make sure there is space above your seat for carry on. I loved the special structure they had. No longer a unique airline. read more

A gate agent with the initials S.D.was rude and condescending when I asked a simple question about my confirmation number. In fact, I was not even able to finish my question before she rudely interrupted me. I expect a little courtesy as paying and loyal customer. read more

Everyone from the front baggage check, to wheelchair attendant, right up to the flight crew have been amazing. Lots of smiles and good mornings from everyone. Shout-out to Jose and Paul (Pablo) who greeted me right away at the curb, checked my bags and got me to my gate lickety split. read more

Southwest Airlines - Airlines Near Me - Burbank, California

This is not my typical airport for California trips, but with a Universal Studios trip we booked this airport. I was shocked that they deboard outside and think that could be bothersome if there was rain. Thankfully we had sunny California weather. All the personal were very friendly, and will continue to be a Southwest Airlines customer for affordable flights with great service! read more

Southwest Airlines - Plane view from standing on loading ramp. - Airlines Near Me - Burbank, California

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I fly southwest out of Burbank quite frequently - have been for several years. I visit my son in college in Salt Lake City multiple times throughout the year and southwest offers straight shots so it's very convenient. I live in the easternmost part of LA county so Burbank is a lot closer than LAX - and definitely much less chaotic. It can be a bit more expensive than flying out of LAX though and often has more stops depending on your destination. But with southwest going up to SLC it's usually pretty comparable. Southwest is unique in their boarding process. You're assigned a "boarding position" on check in that consists of a letter and number - such as "A 42". They board in groups by the letter first then the number. And they have stations marked with number groups to line up at - and you line up according to your position number. And once on the plane it's open seating so sit wherever you like. It usually goes pretty smoothly - especially at Burbank. I've never had boarding issues there. But have definitely had chaotic boarding experiences at other airports using this method. Sometimes when flights are very full I've seen people that boarded early trying to save seats and fighting over seats and people being aggressive trying to get "good seats". I think just having assigned seats on check in like every other airline would be better imo. But of all the southwest flights I've had out of Burbank I can honestly said I've had a fantastic experience. I've never been delayed out of this location, staff are organized and very welcoming, the planes are always clean, gates are clean and orderly - all in all I have had great experiences here and will definitely continue to fly southwest out of Burbank as often as I can - especially for my SLC trips. read more

Southwest Airlines - Airlines Near Me - Burbank, California

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Just landed from phoenix AZ into Burbank, staff was rude, I started choking , had a hard time breathing and they would not give me any water the entire flight. Nightmare! read more

We've had a Southwest Airlines credit card for 16 years. We don't really get any benefits whatsoever from the card anymore. Doesn't matter how much you spend on the card a month ( and we charge A LOT TO THIS CARD)...they treat everybody exactly the same like the cruise ships. A 5- star hotels treats you like a 5-star customer 'cause you are PAYING MORE TO STAY THERE! There is no reason to keep this card after16 years. The WiFi never ever works on the plane. After 16 years, we have never gotten a buddy pass. The exit row seats are always taken no matter how many months you book in advance. We're gonna be switching to United Airlines or Delta. They called themselves a " no frill airline" in the 90's and early 2,000's. Now they charge top dollar for their seats and there is no food on board. Pretzels and cookies are alllll you get when you are flying alllll the way across the country. Are you a no- frills airline or not?? Also, most of their planes do not have a charging outlets for your phone. Just a few of their new planes now have a charging outlets for your phone. We just are not happy with them anymore. Time to switch! read more

These guys never get it right , the flights are delayed 7 out of 10 flights after 5 years nothing has changed , time for change and a new airline read more

Flying into Burbank when visiting SoCal is 1000% the way to go, especially on Southwest Airlines. It is soooo quick, and they board and deplane the jets from front AND back. Prices are low too. Both legs of my SWA Vegas to Burbank and back trip were under $100. I think my Lyft ride to the airport from my house was almost $50. TSA is a breeze, except for the screamer agents, "Next! I said Next! Damn Granny, are you hard of hearing?" read more

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Delays delays delays! Last three times I have flown SW there have been major delays, one was 8 hours late! And of course the flights were on time when I got to the airport , only delayed after it was too late to do anything else: today a guy is working on an engine and shaking his head, looks like I am headed for a cancellation read more

Southwest Airlines - Airlines Near Me - Burbank, California

I'm not going to say everything is always perfect on these flights usually service is good. Figured I'd write this review in hope someone from the top reads it. We all have bad days but we had two flights with staff that had no personality or smile. All I look for is a happy face. That wasn't seen my last couple flight. The flight we had today was definitely not flown by a seasoned pilot either. Very weird day on southwest. read more

AN ABSOLUTELY MUST DO! Southwest Airlines always has consistently low prices on flights especially if you book in advance. The flights are safe & secure & knock on wood I have never had any problems. The crew are always helpful & friendly. They have lots of corny jokes they throw in when explaining some of the boring rules & regulations - to keep things light. INSIDE TIP #1 You can SAVE even more money when Costco offers their gift certificates which is usually several times a year. Buy a $500 gift certificate for $450. Costco now lets you purchase up to 5 certificates per offering several times a year. INSIDE TIP #2 If your fare ever goes down in price hit change & rebook the same flight & you will receive that difference back as a credit that you can use for a future flight. INSIDE TIP #3 Check their website & App periodically they have some Special Deals during the year. In October 2024 they had One Way Tickets to the East Coast from California for $100 & up. That's an UNBELIEVABLE STEAL & a Throwback to the prices of the 1970's! I LOVE the new 737 planes modern planes with 3 bathrooms instead of the usual 2. It's much more convenient & there's less lines. The luggage however loads a completely different way - a little awkward but I guess I'll get used to it. If you get lucky maybe you will score a ride on their latest model 737 MAX 8. They have 3 bathrooms & 2 built in chargers at every single seat located on the back of the tray table. The old standard jack & the new USB C. This is a GAME CHANGER! No longer do I have to hear people complain "I can't do anything. My phone is Dead!" LOL! In Burbank they load & deplane the aircraft front & back so it's so much easier & quicker. Exiting the back you will have to go down a flight of stairs. Also Burbank which is next to Hollywood is a smaller airport. It's a lot easier & quicker to get in & out of rather than LAX which is Huge & a NIGHTMARE! Some people complain about flying Southwest because there is no assigned seating. You check in online & are given a letter ABC & a # 1-30 or 31-60. You line up at the terminal & then choose your own seat inside the aircraft. I actually like this it adds to the adventure. I never know where I'll be sitting until the moment I get on the plane & see what seats are available. Then I'm scrambling for a seat before someone else grabs it. LOL! It's a Throwback & holdover of earlier days of aviation when there were no computers & no, pre assigned seats didn't exist. This sets Southwest apart from other airlines. But they say this will be changing sometime in the future. There will be people who love it & people who hate it & say I liked it the old school way - Bring it back. LOL! It used to be, you had to have Mega Bucks & be really Rich to have the Good Life, not anymore. The Game has changed. You've been Upgraded. Now You Can Live Like a King on a Limited Budget! read more

Southwest Airlines - Today Only. Southwest has UNBELIEVABLE DEALS with Throwback prices back to the 70's. Fly to the opposite coast as low as $100 One Way! - Airlines Near Me - Burbank, California

The Southwest terminal at Burbank Airport is tiny Aside from the airport itself being small . This is the only time while flying Southwest that I've had to walk on the tarmac to get on the plane Flight was FULL to the max I paid extra for pre boarding so I got a decent seat read more

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Southwest is just another profit-over-people airline. They claim to be "all heart" and friendly, but when I had a medical emergency in Burbank, was hospitalized under sepsis protocol, and called from the hospital with documentation, the rep refused to help beyond giving me a flight credit. They refused to refund the EarlyBird fees, refused to waive the checked bag (which was included in my original fare), and wanted me to pay over $700 per person to rebook. I had to fly American Airlines instead: $650 for two last-minute tickets with assigned seating. After the fact, an executive liaison reviewed my case and offered me a mere $150 voucher, then ended the call with: "Sorry you're disappointed." I've flown Southwest for over a decade. Never again. read more

original flight was 5/4 7:20pm at BUR, at 3:30pm SW texted me flight was delayed to 9:50pm and the departure time kept changing 4, 5 times. i called to change to another flight. People are not lining up according to their group#, once i boarded i found many people put second bag (small bags) in overhead compartment instead of under their seats, while attendent asked the crowd whose those small bags belong to, no one said a word, then my handcarry luggage had no space to store and was forced to check in. Upon arriving i found the luggage corner was seriously cracked and top was also cracked !!!! filed claim online and they said they are not liable!!!! really really bad bad bad, disappointed. stay away from southwest!!! File # SJCWN61190996 Bag claim# 9526530495 read more

Every airline has its good days and bad, how they handle those days is an indication of who they are as a company AND southwest has proven to me they are committed to being the best in customer service. Our vegas flight was delayed and we ended up being the only customers on the flight and they still flew us to Burbank. BEST FLIGHT AND CREW EVER! read more

Southwest Airlines - Airlines Near Me - Burbank, California

Amal at the Burbank CA SWA Ticket Counter was the most unwelcoming, incompetent employee I've encountered at ANY airline, in ANY airport. And as a frequently traveler, this speaks volumes. Our frustratingly lengthy interaction (2:07pm to 2:53pm on 30Jan2023) is a clear indication that Amal needs retraining in customer service and basic system operations. Her snarky AUDIBLE comments as I walked away are unacceptable. I had the displeasure of having her as the next available rep when it was my turn in line to seek alternate options for a 4 hour weather related delay. Her comprehension was lacking, it took several iterations of explaining what I needed assistance with. Her knowledge of SWA's system to provide me alternate flight options and the planes' origins were also unsatisfactory. I repeatedly had to ask for confirmation for alternate flights, as Amal was providing incorrect flight #'s, wrong departure times, and different airports reflected on SWA's app and website. I show her my phone and suddenly, she's able to find the flights I'm looking for. A supervisor came to see if escalation was required, as it was taking Amal an unacceptable length of time to provide me resolution. Amal backpedaled her way out of contradicting information and proceeded to talk over me while downplaying her inability to provide assistance. The only thing she excels at is gaslighting. Amal single handedly negates the excellent service her colleagues provide between the ticket counter, gate, and in-flight experience. Amal in Burbank - you are an ill fit for any customer-facing role and a shameful representation of Southwest Airlines. read more

Southwest Airlines needs to screen passengers for COVID before they are allowed to board a plane. I recently flew from Burbank to Albuquerque and sat in the rear of the plane. The plane was crowded but not completely full. Unfortunately, there was a passenger behind me that was coughing and hacking during the entire flight. Three days later I ended up in the ER where they diagnosed me with COVID. I am almost 100% sure this is where I contacted the disease as I had just came from the eastern Sierra and not around large groups of people. It might be an inconvience to screen everyone, however, if someone is having coughing fits they need to be evaluated before allowed to board an aircraft. read more

If you ever forget an item on the plane be ready to open a FedEx account and pay the shipping charge to get the item returned to you. If it's not a Checked bag/ item this is what happens. read more

Paid for priority to board after 7-8 "special"classes. Fiancé of attendant boarded under this special class because he helped a lady in a wheelchair onto the flight and then also proceeded to take a priority seat. He received more attention than anyone in the area and when another attendant got sick, he helped his fiancé serve passengers AFTER he had at least 2 bottles of alcohol. I tried to wait for a break in the FAs conversation about her wedding in the Keys costing $15K for 20 people to ask for a drink and she proceeded to finish her entire conversation before moving towards the cart. She was so busy talking, my husband was directing passengers back to their seat if the bathroom was occupied. She merely said to my husband, " I wasn't paying attention." I shared all of this with Southwest and they sent me a canned email and a "here's a $50 voucher on us" response. I was dismissed about my concerns and now I will NOT go quietly into the night read more

I have been on their aircraft's a couple times. Firstly, I have taken them to Phoenix to see family. Their boarding and seating system is interesting. A lot of 5-20 minute delays. I have once have had a long delay a couple years ago. Never have had a Flight canceled. So this Arline is okay 3 stars. read more

Southwest Airlines - 2nd to last row of flight to LAX. - Airlines Near Me - Burbank, California

We had booked a flight for our son to leave on Monday 12.26.2022 on Southwest to visit his sister in Las Vegas. When we got to the airport around 9:30 am for his flight at 11:50 am, we learned the flight had been canceled. We did not receive an email or text notification. Needless to say our son was very disappointed. My wife and I decided to drive him to Las Vegas. Since my wife and I had to work the next day, we were unable to stay at least overnight, so we would have to drive back the same day. read more