I fly Spirit all the time when traveling to LA from LV and Chris at the gate is always so wonderful. So far, I've never had a bad experience with Spirit and the prices can't be beat. Thank you Chris for making traveling with children less stressful. read more

$135 BURBANK to VEGAS was a great experience on Spirit Airlines. Had all the horrible scenarios based on fights posted on TMZ of passenger behavior misconduct.. I stand corrected on my flight cause it was fast & drama free. Checking in was simple but long & winding walk to gate was grim yet boarding and actual flight was great. I had a seat upfront so it may have possessed extra comfort but worth the small extra coin for it. Received a free snack which was unexpected however i was disgruntled about NO POWER outlets to charge phone. Yet me & my luggage made it to Vegas so all is forgiven. Answer is "YES" I would most certainly fly BURBANK to VEGAS again. Buckle up & enjoy the flight when you ride SPIRIT AIRLINES! read more

Spirit Airlines - Airlines Near Me - Burbank, California

It would truly break my heart, if Spirit goes bust. Two bankruptcy filings, may not be bad, restructuring takes effort, skill and expertise. The airline service, its credit card, Savings Club, all of which I participate in, has come a long way. No complaints. Calling customer service is a nightmare. Yet, Spirit has been fine tuning all along. Now as I observe, their digital boarding pass, is one of the best in the business. All this serious improvement, can only materialize with a competent management team. This incudes the vital check in personnel and gate staff, all important components, for an enjoyable flight. I have always observed consistent and high class service, when flying from BUR to LAS, on my favorite flight path. In this context, I am talking about Supervisor Sukhmani and her colleague, Melissa. Almost always, encounter them before embarking. Both provide high class customer service. A caliber of fine friendly touches, I don't experience on any major US carrier like for example (cough, cough), American. Yes' it's true. Spirit, though still growing, embodies customer care, everytime, consistency, always smiling, and providing top notch customer service. read more

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Our 4th time flying Spirit Airlines in the last one year. I wanted to give it a try and see how it is compared to other airlines. Overall it's pretty much the same as other airlines. The good part is you can find really good deals such as $50 roundup to Vegas from Burbank. That's what I used it mostly for except last summer we flew to San Antonio Texas from LAX... which was a pretty good deal too. But if you need a carry on or luggage it's extra (and recently almost all airlines started to do that, at least all budget airlines) ... the service is friendly, the planes are clean etc This last trip I booked to Vegas from Burbank for a business trip didn't go well. Our flight was booked for 12:40 pm leaving Burbank. One day before I checked to see if I can check in I noticed it said leaving Burbank 6:13 pm ... whatttttt without any notification or any emails our flight was rescheduled. Now we were suppose to have a 4 pm business meeting with a company which had to be postponed because of the airline. It is not fair to do this to clients. I never experienced such a thing in the last 30 years I have been flying. Maybe it's common and I don't know about it but it sure is not ok. Hopefully I will never face such an experience in the future with Spirit or any other airline. read more

Spirit Airlines - Airlines Near Me - Burbank, California

Horrible experience. We checked in on the way to airport. We arrive at your desk, they told us we were not checked in held us at your desk for 20-30 mins. TSA said we were checked in then we rushed to the door to board our flight but they told us we were 2 mins late. Going back home LAS to BUR, a very rude worker of yours at the desk said we were late again but we were an hour early. Needless to say we will never fly on your airlines poor customer service and you have horrible employees. read more

We book a flight from Burbank to Vegas with a return flight of the same itinerary. When we are about to check in for our return flight we could not check in only find out that they change our flight with a different itinerary this time at a much later time(evening) and going to LAX instead of Burbank. We called the customer service and they are insisting that it was us who change the schedule and its not them and they will charge us $350 per person if we want to be book to the correct flight. Horrible! Horrible! read more

This rude lady my daughter flight got canceled so as a mom I went in to find out where the flight was and I spoke to her and she said I DONT KNOW very rude so i asked her how she could not know if she works for the company So I spoke to another girl she tried to help me to find out where the flight was or what happen mind you at this point the flight was one hr late so she rudely told the girl that was helping me not to use the phone call threw the radio the girl could not understand what they where saying threw the radio so she asked her for help at that point she looked at her and said I DONT KNOW and pulled awav from radio and left her on her own she is a bully so when I was speaking to another worker she bit in against this point I did tell her to mind her own since she decided not to help me so she said she would call police officer I told her to go ahead she tried to intimidate me no honey not going to work with me at that point she decided to finally mind her own and she did not mind her own since she decided not to help me so she said she would call police officer I told her to go ahead she tried to intimidate me no honey not going to work with me at that point she decided to finally mind her own and she did not call the police since she new she was wrong I know she new that so ugly ugly person her name is CHRIS SHE SAID avoid her read more

Spirit Airlines - Airlines Near Me - Burbank, California

Spirit is one of the most reliable and affordable airlines that I recommend. My favorite thing about Burbank is Elan. She has been such a fantastic employee. Every concern or question I had, Elan responded and acted exceptionally, quickly, and efficiently. Elan goes above and beyond for me and other passengers I've seen. read more

Let me take you through my recent trip to Las Vegas--a journey that began smoothly but ended with frustrating and unresolved problems. The outbound flight from Burbank to Vegas was uneventful. My luggage, secured with a TSA-approved lock, arrived unscathed and untouched. For a traveler, that's all you can ask for. I felt reassured by the working system and the security measures in place. But the return trip quickly unraveled into a string of mishaps. We reached the airport on time, ready for our 11AM flight, only to be met with a delay--a minor inconvenience that would pale in comparison to what followed. The troubles started at check-in: I discovered I was booked on a flight two hours after my wife's. We pleaded with the ticket desk to let us fly together, but were told flatly that the flight was "over ticketed" and full. Disappointed but resigned, we began preparing to travel separately. Then, without warning, my own departure time shifted from two hours to six hours after my wife's--a five-hour delay with no real explanation. Unacceptable. Following airline policy, I requested a rebooking and, much to my surprise, was put on the very flight we'd been told was full. The inconsistency was maddening, and no one offered a real explanation or apology. Even after finally securing the earlier flight, another complication arose: the upgrade fee I had already paid had vanished from my booking, and I was placed in coach. Over the intercom, upgrades were announced for a nominal fee--ironically, for the very seat I had already paid for. Only after persistent questioning did a gate agent reinstate my upgrade and seat me next to my wife, but this was the rare instance of anything going right. The real shock, however, came after we landed. My wife's bag arrived promptly and intact. Mine, on the other hand, was hard to spot--the zipper pattern I'd set for identification was gone, the lock missing, and the zippers haphazardly arranged. With the help of an attendant, I confirmed it was indeed my suitcase. Only when I got home did I see the full extent: the lock had been forcibly cut, the contents had been rifled through, and several items and gifts were missing. The bag had clearly been ransacked, and the disarray made it virtually impossible to know exactly what was gone. The sense of violation was immediate and infuriating. But the flight was nice... RME & SMH. Desperate for answers, I called customer service, only to be funneled into an endless loop of online chat prompts. After waiting for more than an hour, I finally reached a human, who told me to file a claim online. The form, however, required a photo of the bag in its original condition--a cruel request, since everything had already been disturbed at home. Without this impossible evidence, my claim was dead in the water. If I suspected theft, I was advised to report it to the TSA online, of course. Spirit's customer service offered no real help, no accountability, and certainly no resolution. And if TSA was responsible? There was no courtesy tag, no explanation, and not even a hint of communication. The silence from every party involved only added insult to injury. No one took ownership, and no one seemed interested in helping me find answers or recover my losses. The moral of this story is painfully clear: if you can avoid checking a bag, do it--because when things go wrong, you'll find yourself alone, with no help, no answers, and no restitution. My experience is a cautionary tale for every traveler. Would I recommend Spirit? I can only do so with an urgent word of caution--never check a bag unless there is absolutely no alternative. My story is a firsthand account of how quickly a routine trip can spiral into frustration and loss. Friendly staff and a smooth flight won't protect you from the dangers of checked luggage--mine was tampered with, my lock cut, and my belongings rifled through, all while no one took responsibility. If you must travel with valuables or essential items, always keep them in your carry-on. For those occasions when checking a bag is unavoidable, take every precaution: photograph your packed items and the exterior of your suitcase, including any locks, before you hand it over. Consider shipping your bag ahead of time via a trusted carrier like FedEx, UPS, or USPS, and keep all documentation. My experience is a cautionary tale--protect yourself, because when things go wrong, you may find there's no help or restitution to be found. read more

At all possible cases, DO NOT USE Spirit Airlines. My mom's flight was supposed to be yesterday at 8:34pm Bur arriving Las Vegas 9:48pm. We were there at Burbank airport at 6pm. We waited and waited and waited for a flight delay that 11:30pm. Then there was no crew and no pilot and past midnight they are still looking for a crew but they have a pilot. They gave us a $50 voucher and we rebooked for the next day. Wow! $50 and then we get to the airport today and then they charge us $54 for a carry on!! What in the world for what! Either "you pay online $54 now or your mom pays at the gate for $79(in a threatening tone)." You don't want to stress at the gate. Wtf Again best to pay extra for a nice Southwest or JetBlue flight then deal with Spirits ineptitude and unwilling to do much! You get what you pay for but then they upsell you so you think you get cheap flights but they lock you in with cheap service and you end up paying for BS service for same price you would have with Southwest or JetBlue. In the spirit of things, stay away from Spirit and fly other airlines for sure. read more

Spirit Airlines - Horrible!! - Airlines Near Me - Burbank, California

MAKE SURE YOU HAVE AN EMAIL CONFIRMATION. Spirit charged my credit card and everything was listed under my spirit account with the flight fully booked. Initially, I gave them the benefit of the doubt since it was the cheapest option to fly to my destination but after they cancelled my itinerary THE DAY BEFORE my flight without warning, I'm EXTREMELY frustrated. The inconvenience that's been thrust on me but worse is that it's impossible to get in touch with their support team. Chat and by phone (855 728-3555) I have not been able to speak to a representative. The line was disconnected after 4 hours waiting in line, the automated message reminding me they were working on connecting me with a representative. They do the same with chat, disconnected after 4 hours of waiting. I'm up at 6am on the day I was supposed to be flying out, contacting them again and yet all attempts still fail. So I'm now purchasing an alternative flight over double the cost of the spirit flight I booked last week. I don't know how they manage to stay in business with this level of carelessness for their customers. read more

Spirit Airlines - Reservation cancelled without explanation a day before my flight. - Airlines Near Me - Burbank, California

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AFFORDABLE was worried about record of delays and cancellations. What stood out to me...The male flight attendant said, "Welcome," but wasn't welcoming ... never smiled the whole trip. Seats are so small... so little room... but typical and ok for the short flight from Burbank to Vegas. We'd use them again. read more

I have flown Spirit for years, although I fly other carriers as well. For this trip I selected Spirit as they offered the nonstop flight I was looking for - New Orleans to Los Angeles, AT THE TIME I WANTED. Spirit is changing and worth noting. Their seats are more comfortable and they offer snacks and other conviences that one time was a no-no. I opted for the upgraded package which included seating and luggage - still it was much lower than the big carriers. The flight left on time and landed on time - No issues. Carriers like Spirit rely on you being adaptable to a self-service environment. Now, they even offer Wi-Fi. Anyway, my journey was very pleasant. read more

This airline sucks. Cancelled my flight and all they had to offer was an I'm sorry. Never again do I want to travel with his company

The worst airline I've ever used. No matter what cheap prices they offers to you, never use their services. Cheap prices are a trick to lure you in. Then you will have to pay somewhere around $80 for hand luggage and the luggage too . The worst airport terminals are Spirit. I don't understand how they're still in business read more

If I wasn't poor and was able to afford legit anything better than spirt I would. The service agents are rude, there's 7/8 desks and 3 are opened and the rest are closed , so expect to be in that line for well over and hour! Their flight crew I'd say out of 5 people who are working on the flight 2/5 are actually nice and friendly like they like their jobs, the others need to find new jobs if they hate this one sooo much -.- read more

This was the worst airline the customer service was rude and the broke my brand new suit case and didn't want to reimburse me for it there was no reason for them to take my suit case when I paid for it to go on the plain with me seats are uncomfortable I will never fly with them ever my first and last time flying with this crappy airline. read more

They separated me and my child one aisle away but next to me there was a free spot but luckily this nice lady let us sit together

Plane was only 1/2 full and was on time. I ended up waiting for 20 minutes at empty counter to check my bag which I had no choice but to check due to broken handle. I finally gave up and just went through security. I ended up having to check my bag at the gate and it cost me $20 more than if I had done so at the check in desk like I attempted! read more

Worst Airline in the universe !!! DO NOT WASTE YOUR TIME, MONEY OR SANITY !!!! It took us 24 hours to get from LAX to Boston and they were rude outside the plane and the entire experience !!!! They must hire people who do not give a shit. You would think that their staff might have had sympathy for the horrible ineptness of their plane schedule and ridiculous, unexplainable delays. They try to blame it on weather when no other airline had delays. But they are as bad as their reputation has been told so let this crap airline drop into bankruptcy as it will NEVER be worth flying for the shit they put you through !!!!! Trust me !! DO NOT FLY THIS AIRLINE !!!!!! We never received an apology, a credit or a justified explanation for all it's late flights and I'm disgusted I wasted two entire days coming and going for a 4 day trip in multiple airports. Email me for details as I cannot explain the horrible experience that we endured coming and going to Boston this last month !! read more

Spirt Air knows how to sell tickets for a flight, however that doesn't mean you get to fly. Today's excuse is no flight attendant to work the flight. The only people to point the finger at is the top personal. They are not doing their jobs. Sometimes things happen, mistakes get made, but you cancel the flight because the people in charge fail to schedule personal. The formula to run an airline is out there it's no secret. Spirt Air (or ground) is using a different formula, one that will sacrifice or inconvenience the people who are paying the bills "The Customer". Hey Spirt, do better. Stop being the lowest of ranked companies in your space. Saying "I'm Sorry" loses its meaning when you continue to say it all the time. Who do you have to fire to right the ship? Get rid of the dead weight at the top, find a true Leader and shoot for number ONE. Earn your Wings... read more

Everyone was cool, the planes were yellow, best of the best, nuff said, that's all I got #lovespirit

Agree with all the comments If one is willing to sacrifice being provided service that is provided on all well-run airlines not facing BK just to get the lowest price - Spirit Airline is for you Listed below is my latest experience that was submitted to Spirit Airlines' website "Your voucher information is detailed below along with a link that includes its terms of usage as well as simple steps on how to redeem it. * must be redeemed within 90 days from date of issuance, for any available flight in the system * applicable to flight only portion of the base fare excluding carrier fees * valid for single use with no remaining value after its use * cannot be used towards bags, taxes, seats, or on-board purchases ~ Not for seats - lol! Restrictions: Round Trip Future Travel Vouchers are valid for a single use with no remaining value after its use. It can only be used by the Guest it was issued to and is non-transferable and excluding carrier fees and excludes promotional fares, including Spirit Saver$ Club bookings. It cannot be redeemed for cash and cannot be used for any other products including vacation packages, car rentals, bags, and seats - may also apply during peak travel periods and to certain destinations ~ No specific info on restrictions peofises For vouchers awarded on December 6, 2023, and after the following blackout dates apply: 2024 January 1st - 3rd All January 5th - 11th Travel to/from LAS January 11th - 15th All February 8th - 12th Travel to/from With your own words "Please note that we would be unable to apply the vouchers retroactively. After making some checks on the flights, I am seeing that your voucher cannot be applied due to a restriction on the class of service. Our vouchers are restricted to certain classes of service which are based on flight cost. When we have super low fares, we are unable to apply vouchers due to the base fare being so cheap. I do apologize for any inconvenience this may have caused." ~ Where are your mysterious words documenting which "class of service" or what pricesare ineligible - there are none. "I have also reviewed your reservation, QKJIQG, I can see that the voucher is not applicable to the fare you purchased. Please know that voucher usually applies to a higher fare." ~ As noted above of words from your website, NO WHERE does it state your erroneous words nor does it define your mysterious description of what price fits the description of a "higher fare." Yet another of your nebulous and mysterious of saying that "USUALLY applies to a higher fare" means that it CAN apply to the vouchers that were provided to me "Keep in mind that this voucher can only be applied to the flight portion of the base fare excluding carrier fees. It cannot be redeemed for vacation packages, car rentals, bags, and seats. Since the base fare of the flights you booked is less than a dollar, the voucher cannot be applied." ~ LMAO - voucher doesn't apply to seats!!!! My flight is NOT a vacation package or a car rental. Regarding Date Restriction These are the dates that confirms that at least one of my flight IS eligible and with amazingly lack of specific details - my entire flight is eligible My fellow travelers and myself were laughing for 30+ minutes over the comical calamity!!! read more

Worst experience ever check in closed 50 min prior flight cancelled my flight back without any communication. Manager said I don't care

On my 6hour flight no screen, no food, you even needed to pay for water and the service is horrible would give 0 stars if could

My worst experience ever on an airline. I paid to be in what they call their first class zone one boarding number two, yet I've been waiting for over 25 minutes in line number 26 because the representative at the front of the county decided to tell everybody get in the line disregarding your boarding pass or your zone just get in the line and let's go because they are behind our flight was supposed to leave at 6:55 was delayed until 719. It is now, 724 and we are still standing in line waiting as the rep run in and out of the door as if there is an emergency. It is now 730 and they just canceled the flight completely saying there was an emergency. Now we're being told the flight has been canceled because of some mechanical issues. Go get your money and get out. read more

Honestly my outbound flight was reasonable ( Las Vegas to Burbank, CA) but coming back home it cost way too much! $99 to check a bag! Ridiculous! I will reevaluate flying on Spirit next time. Packed like sardines on the flight. After you pay for your ticket you then get routed to seat selection which you pay for too! Insurance to cover the flight. Insurance to cover your bag. The ticket is for my seat so why should I have to pay more for everything else including the seat? Am I supposed to fly on the outside of the plane? Possibly my last flight with them unless they refund the exorbitant price they charged me for the 1 bag!! Other airlines allow you one checked bag and if not it is $25 not $99. Good Bye Spirit read more

There were 8 of us travelling together...going to Kentucky with a layover in Las Vegas. Spirit Airlines cancels our 2nd leg flight, mid-flight and leaves us stranded in Las Vegas at 11pm to fend for ourselves. They claim poor weather, but there was NO storm anywhere on the path, plus other planes were still flying out. We were stranded Saturday night and they told us the earliest they could put us on a flight would be in 4 days!! Spirit Airlines refused to refund our entire airline purchase, claiming that they got us to Las Vegas and therefor offered us a pro-rated refund. We had to rent a one-way vehicle to our destination, pay gas, and hotel charges all along the way. I submitted complaints for all 8 of us with the Department of Transportation (DOT) and filed a lawsuit in court, which Spirit Airlines came to court and fought vehemently against me!!! Guess what, Spirit Airlines lost the case against me and they paid up too. Also, I got covid on another Spirit Airline flight in which they sat me next to a person coughing during the entire flight. It took me over a month to kick the worse cough I have ever had! Spirit Airlines has no sympathy for their customers, but treats them like trash! read more

Stupid airline never travel with this airline . The worst experience ever . I bought the ticket two weeks before the flight. They are saying there is no seats available. Apparently you are buying the ticket not guarantee you will fly. No seats available crazy stupid airline. Employees are stupid too. read more

The manager, Razia A Singh , at the spirit desk in Burbank took our personal information down without reason or consent. After my boyfriend scanned his boarding pass she then proceeded to remove the scanner so I couldn't scan my pass, took out her personal phone and took a photo of his personal information. He was standing at the opening of the door to walk to the plane waiting for me when she turned around and yelled at him to exit the doorway and continue walking, when I stated that we were together and that we was waiting for me, she raised her voice even louder and screamed at him to continue walking. She then placed the scanner back, I scanned my pass, she then raised her personal phone AGAIN, and took a photo of all of my personal information as well. When I inquired as to what was wrong, why she was taking a photo of my information and his, she verbatim said to me, "don't worry about it", and proceeded to yell at me to exit and continue walking. This made me feel extremely uncomfortable as nothing has happened and we were just boarding our flight. This kind of behavior is completely unacceptable. To take a photo on her personal phone of OUR personal information, is not ok in any sense of the word. The Spirit manager at the Burbank airport has by far been one of the rudest people I have ever came across. Completely unprofessional. Needs a refresher on training or dealing with public or something. Or needs to be reassigned to where she does not deal with the general public. 0/5 would recommend because of her alone. Everything else was as it always is and went smoothly. She is just a horrid human being. read more

DO NOT ALLOW Spirt Airlines to deflate your travel adventure. What a nightmare flick my experience turned out to be. Travel to Ft. Lauderdale outta LAX went like this: Spirit cancels flight Spirit puts flight back on active status Spirit puts flight on hour delay Spirit changes gate to flight and doesn't let anyone know that is waiting at the posted gate area - in the overbooked gate area, where others are still waiting for their flights to commence Spirit announce those waiting for connections to Cancun must rebook flights or accept a refund, as they can't oblige the timeline to make this happen Time comes to board the aircraft, according to the screen at the Spirit desk, and it's still not ready at the Spirit designated delayed time Spirit finally announces boarding for flight 310 to Ft Lauderdale, 40 minutes after the original delay time was posted Spirit crew gets the aircraft loaded, close doors, attendants go through their spiel and the pilot announces we will be taking off shortly, dims cabin lights and we sit there Spirit pilot comes back on the p.a. to announce the flight crew is tired and timed out of their legal hours to fly, pilot says flight is cancelled and says to wait for the bridge/port to come back for deplaning the aircraft Bridge arrives and the flight crew leaves the cockpit, deplanes ALL the other Spirit passengers continue to be held on the aircraft for another 45 minutes, being told to be patient. -THEN, Spirit announce we can all deplane the aircraft Another line to wait in, as we all scramble after midnight LAX to get luggage. motor over and go to Spirit desk downstairs to figure out next steps. I wait my turn another 45 minutes and ask for a refund, at this point my adventure to Key West ( via Ft Lauderdale ) has been completely ruined, as the timeframe I created 2 months ago is a bust. As the Spirit agent is finishing my turn at the Spirit desk, she declares she cannot print out any of my refund transaction, that I will be getting contact information in 5-7 days. !!!!! I politely asked she take a screenshot of the refund on her computer screen with my Iphone, she obliged and the information is erroneous. !!!! The rudeness that was exhibited by certain attendants is unforgettable and beyond an incompetent professionalism. Now, try their online "customer service" for some real fun! Expletive Spirit Airlines. read more

Even below 1 star! They appear To be the lowest in online pricing but beware!!! Lots of add ons. And, staff are unprofessional! Never again!!! They charge on everything even carryon bags, seat and snack! Do not be lured of the cheapest price compared to other airlines. So many upsell tricks. read more

Spirit airlines sucks. There employees are not trained. They are great liers. They canceled our flight 3 times saying we checked ourselves out when we had full proof that they were double booking seats. Myself amd 10 others were stuck at the airport fighting for over 2 hours and there mangers were more untrained then their idiot employees. There airline is known to double book flight all the time. They have so many lawsuits . Stay away from spirit . Their employees have mo spirit or heart. They are clueless. Jemal, Maggie are idiots. They are suppose to be supervisors at burbank airport bit They were liars and no help what's sp ever read more

Terrible experience with Spirit Airlines due to this employee, very rude, canceled my flight because I ask to see her badge and requested a manager. Other customers as well stated that she was being rude and unpleasant. I also notice others have complained on yelp as well. This is not a good representation of spirit airlines. She lacks customer service etiquette, felt racially profiled. read more

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Had a horrible experience with the lady checking us onto the flight. she extremely disrespectful and made racist remark. she told me you people always have issues and told me I couldnot speak to a supervisor or manager. I would have to wait until I make it to Vegas and didn't let me on my flight to vegas. very disrespectful and unacceptable behavior. The worst level of professionalism I have ever experienced in an airport by far I fly frequently. Her name was " Razia A Singh". read more

Spirit Airlines - The lady that was very disrespectful and racist. The worst level of professionalism I have ever experienced in an airport - Airlines Near Me - Burbank, California

Soooo, I've been trying to @SpiritAirlines work with #SpiritAirlines to resolve being overcharged for a bag...& since customer service decided their "best practice" was to NOT see my side & make what I believe should have been an obvious & simple exception...I figured I'd let others know...as I advised them I would. They claim to be the "low cost" airline- but that's only true if u treat it like an uber bus with nothing but your purse or briefcase to get from point A to B...smh I traveled on a 4hr nonstop flt. from LA to Nashville- as I regularly do...this time I had to pay for a bag & did so, (in advance)...because Lord knows, the cost will go up ...fine $51...but whatever. I get to the gate & the agent tells me that I paid for a checked bag versus a carry-on...but she'll "let it be" a carry-on...for an additional $41 (making it a total of $91-for ONE small size carry-on)-because it's a last minute gate check... I was like, "nooo, I already paid for this bag. Why can't the ramp agents simply take it in the jet way down to the cargo hold, (like I already know they will do) with all the strollers, wheelchairs or baggage that people hadn't pre-paid for? " She says, they can't do that. I asked for a supervisor - & they threatened to close the doors on me if it took the supervisor too long to get to the gate- which I think was simply a scare tactic & threat because they're upset at being challenged. But, I'd already seen her. So I said, "she's right there...should I go get her attn. or do you want to call her?" She comes over -they explain & she says the same thing. So, I pay the money & advise I'll contact corporate. But guess what they did...took my bag down as checked in the jetway- jus like I knew they would & could...because they said it didn't fit the carry-on size restrictions due to the wheels. Now mind u, it's a small carry-on rolling bag that I've used a number of times, on Spirit & other carriers (without issue) & put in the overhead bin next to luch larger bags... So in my opinion, this was just an opportunity to price gouge & squeeze more money out of a passenger. I've worked the support desk, reservations & airport customer service, as well as been a ramp & airfreight agent at United Airlines for 13yrs. and have made a nbr. of exceptions if it wasn't going to negatively impact the service & potentially make the customer happy...Win/win is the goal right? This was a poor example of customer service. They have a number of issues (poor customer service viaph-non-existant actually), seats that cost darn near as much as the ticket, unrealistic carry-on restrictions, ridiculously uncomfortable & narrow seats (you're packed in like sardines), and fees on top of their fees... I swear if there were any other non-stops at the time I needed to travel I'd take them over Spirit every time- and I have when the occasion has been possible, but more often than not they have the only red-eye, non-stop to Nashville. So much for their commitment to "low-cost. I wish they had a commitment to customer service & customer care. If I could rate less than 1 star, I would. #SpiritAirlines #BoggusBagFees #PriceGouging #DoBetter #SadCustomerService read more

Spirit Airlines - Airlines Near Me - Burbank, California

Spirit is usually a pain but this experience was good. Bag drop off was easy and fast. I prepaid when I booked. We were a little over, they did not care. Flight was actually full but it was pretty clean and I felt safe. I kept my mask on the whole time and did not leave my seat. Flight left on time. Everyone wore their masks onboard. No issues. read more

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I'd give a zero i could. Every single flight I've been on with this airline is late. Charging for drinks after a 2 hour delay. Not serving while sitting at the gate for 2 hours. Complete joke read more

This is the worse airlines ever from charging me for a membership I did not know about to the most uncomfortable seats ever. Would of never known about their membership fees until I got a renewal notice. So I guess I paid for membership in my flight and dint know it. read more

This airline is cool if you dont have and plans for your vacation. Delayed delayed delayed seems to be a common thing with this airline. Flew out of Burbank where they have only 2 gates and are unable to plan it so you arent waiting on tarmac 30 minutes for other plane to get out of the way. Seems like a real sh*t show this whole company. read more