A really interesting, mixed experience with Avelo, and it almost seems pointless to review them now that they left the West Coast. I will try to mix this review as both the company as a whole, and the Burbank location, as I had a much better experience with the location in Arcata, CA. Firstly, the price. Man oh man, there is absolutely no better price for an airline ticket that I have experienced since. I believe I had a $15 round-trip ticket from Burbank to McKinleyville and back once. That alone would give them a 5 star, no questions asked. And if I had reviewed them directly after my first few flights, this would be 5 stars. Let me get to the negatives, and circle back to the positives. My main concern was my most-recent visit to the Burbank location, and obviously the last one I will ever do because they closed (I even had a ticket to use that they cancelled on my with no warning but that's a separate issue). Active-duty military get two free checked bags. At the time I was active-duty, and this wasn't my first time using my military ID with them, and the other few times went off without any hitch whatsoever. But this time, the lady at the checked bag area said that my ID said an incorrect birthday. To her credit, the DOB is printed in black, and it overlays the black and white photo of me on it, so it's hard to see. She confused the 5 in "1995" for a 6, and said that my ID is invalid. I told her if she looked harder it is obviously a 5, but she accused me of essentially having confirmation bias and only seeing a 5 because I want there to be a 5. It's a government issued ID I was using for years to that point to get onto literal military bases. She then said I had to pay for my luggage. The problem with that is she is essentially accusing me of having a fake ID, military no-less. That's a federal crime, so if she truly believed that, she should have called the police. But instead it was just grounds for not wanting to give me a bag check. The ironic part of the "confirmation bias" is funny because she would ask a coworker and instead of saying, "what number do you think this is?" She would instead ask "This looks like a 6, right?" What coworker would say anything other than yes? After asking to see someone higher up (probably the only time I have ever done that in my life actually), one eventually came and saw me, told me my ID was good, gave me a checked bag, and just recommended I asked to military to issue me a new ID with a more clear 5. They never did because it was obviously a 5 and that would count as wasting time. I was worried the entire trip about the checked bags for the plane ride home, but it went off literally without a hitch. I guess that happens when people can tell the difference between a 5 and a 6. My last point that I want to bring up is that I had one more round-trip planned with them, but the cleared out of the West Coast way earlier than they said they would. That meant they gave me a flight credit of roughly $100 for an airline I could never use again. It took me many back-and-forths with the customer support team to finally get that money back not as a credit, but they eventually did it. So mainly, this airline was mostly pretty good, but gave me one very sour experience where they implied that I was some criminal, but not only criminal enough to not give something they said they would. That experience was a one star, most of the experiences are in the 4-5 star range, but the dishonest early closing brings them down to a 3, which I would argue should be a 2 but like I said, I got a $15 round trip once. That is amazing! read more

Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't allow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job read more

A few years back I used them from Denver to Vegas and back. Worst airline I 've ever been on. Nasty staff as well. I stopped using them and will never fly with them again. read more

Terrible Definitely DO NOT RECOMMEND. Here's my recent RDU to Punta Cana experience What was supposed to be a beautiful and family trip to celebrate a dear friend's 20th wedding anniversary and vow renewal turned into one of the most stressful, exhausting, and expensive experiences of our lives. On August 2nd, we packed up our two small kids -- 6 and 2 1/2-- and headed to the airport for our early morning Avelo flight to Punta Cana. We even stayed at a hotel the night before so we wouldn't risk missing it. Instead of boarding our flight, we got delay after delay: 7 a.m. , 2 p.m. , 4 p.m. , 5 p.m. Then... canceled. No backup plane. No next-day option.With two little ones who had been dragged around all day, hungry and tired, we scrambled to save the trip. We booked last-minute tickets to Fort Lauderdale, stayed in Miami, and bought new tickets to Punta Cana for the next day -- all while paying for an all-inclusive resort we couldn't use and watching the vow renewal we came for slip away.As if that wasn't enough, Miami airport security lost my husband's CPAP machine -- a life-saving medical device -- and he went without it for the rest of the trip (still doesn't have it) We finally arrived in Punta Cana late Sunday night. Instead of 4 relaxing days in paradise, we had just 2 -- rushed, exhausted, and trying to salvage memories for the kids.And here's the part that stings most: Avelo only gave us a partial refund for the canceled flight -- not even a full refund -- Instead of using the second Avelo ticket we had to buy just to get home, when we checked in at the gate they put us down for the CANCELLED flight. The one they emailed us and said would automatically be refunded. Charging us twice for the trip home. Insulting. Total out-of-pocket costs from this nightmare:$5,985.52 -- on top of the stress, lost time, and medical risk. We were going for love, friendship, and celebration. Instead, we got delays, cancellations, lost luggage, medical equipment gone, and a mountain of expenses. All with small children who didn't understand why their dream trip suddenly became airports and waiting rooms. read more

This airlines is horrendous. We called 9 times and held for 2 hours each time. They would not let us speak to a manager. They double charged my account at time of booking for over $750 and because of that I could not afford the additional $120 ($60 each way) for a carry on which we needed for medical reasons. Because they double charged my account and I had to wait 7-10 days for the refund I could not pay the $120 for the bag so I asked if they would be willing to let us take a small carry on for free to Carry the medical device with a doctors note and they said no even though the only reason I could not afford the bag was because they double charged me and I wouldn't get my refund until after the flight. The customer service is absolutely horrible. Do not ever book with this airlines it will cost you more. I begged for an entire hour to the representative to let me speak to a manager and she said no! I'm devastated it looks like we won't be able to fly now because we can't afford to pay for the bag to carry the medical device. Talk about complete inconsideration when the whole predicament is because of their error and it's for medical reasons. Shame on you avelo airlines read more

DO NOT USE THIS AIRLINE! They canceled my daughter's flight the night before her flight. We had to scramble to find her a different flight on another airline. We decided to give them another chance so we booked another trip to Vegas. Well they just rescheduled our flight out to later in the afternoon and cancelled our return flight home. Called customer service and was 577 in line with an estimated 322 minute wait time ;(. Finally received a call back from Avelo 7 hours later. read more

They used to be good. But ever since new management in March It's horrible They canceled my flight...! Horrible customer service and management. And they penalize you when you change our cancel a flight now read more

Avelo Airlines is by far the worst airline I've ever dealt with. Their planes are cheap and dirty, and their customer service is even worse. I had the unfortunate experience of speaking with Wanda, who was incredibly rude and completely unhelpful. My Avelo credit expired just one day ago, and instead of offering any kind of assistance, she refused to escalate my case to a supervisor and then rudely hung up on me. It's clear that Avelo doesn't care about their customers. Their policies are rigid, their staff is unprofessional, and their service is an absolute joke. Last time I flew with them, the stewards gossiped the whole flight and loudly laughed, disrupting sleeping passengers!! AND the plane flew past the airport and circled for an hour- not sure why.. Do yourself a favor and book with a real airline that actually values its passengers. Avelo is nothing but a low-budget disaster. read more

DO NOT BOOK WITH AVELO Horrible Airline. Very limited destinations and they will cancel your flight with no reason. They say they will issue you a credit for it and they won't. Then when you call for a refund they will tell you that your issues don't meet their standards for escalation and will hang up on you. AWFUL Service. Will Never use them again. I'm sure they will be out of business soon. read more

DO NOT RISK FLYING AVELO Cost us a fortune to take another path home, would not offer to reimburse us. We were scheduled to fly home for Sonoma to SLC. The morning our flight received a race message that our flight was delayed one hour. Although we got to the airport in time for the new flight. The plane departed 30 minutes before the new scheduled time. No new text or email from them to notify of the new changed flight departure time. Many people Missed this flight. Our only other flight option was to pay $2,500 and fly from another airport. The worst thing is that they did not offer to pay or even rebook us. We spoke with two supervisors for help. Unbelievable. They admitted their error in messaging, but would not help to pay for us to get home. read more

Avelo Airlines - An email and text message from Avelo. Stating new departure time. The plane left 30 minutes before this new time! - Airlines Near Me - Burbank, California

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I will never fly this airline again. They lost my luggage on June 8th and still have not reimbursed me after following all of the necessary steps and promising payment. There is no one that can help you when you call the customer service number that can help with luggage situations. You have to e-mail and then they do not e-mail you back. Terrible business practices!!! read more

We had a horrible experience with Avelo. My two minor children were flying back home from Florida. My mom got them there two hours before their flight, the baggage counter wasn't even open yet. The baggage check in counter was under staffed with only one person. Long story short, the plane departed without my kids and three other families because they couldn't get the bags checked in time. This is a tiny airport with only two planes leaving that day! My kids did everything right, it was the airline who abandoned my kids and couldn't get their bags checked in. I've never seen anything like this, my husband too, and he travels for work every month. When I finally got in touch with someone over the phone after four hours, she hung up on me because I got too upset because they won't refund our money! They offered a credit, no thanks, or to get them on Thursday flight. ( This was Sunday and they have school) What a mess, avoid the airline at all costs!! read more

We booked a flight after using this airline before. They had 4 flights going out within 15 mins of each other! It was pure Chaos! My husband was supposed to have a wheelchair and that never happened. There was a 2 hours long line. One scanner was not working and they only have 2. It is too small a terminal and tarmac to have that kind of activity. We will ever fly again! We were excited for the locarion but whoever is running the airport is doing a terrible job! read more

Easily the worst airline I've ever flown. DO NOT waste your time with them! Frequent reschedules and delays mean you will more than likely miss any connecting flight. You might as well not buy a ticket at all. They are a complete joke. read more

I am close to phobic when flying, and during this trip I experienced a mild panic attack. While we were already in flight, I noticed that the six seats in the middle exit row were completely empty. I politely asked a flight attendant if I could move there temporarily to help calm myself and regain control. The response I received was that because I had not purchased those seats, I could not sit there. I explained that I was experiencing a phobic reaction, but the attendant repeated that since I did not purchase those seats, I was not allowed to sit there. I felt this response showed a lack of compassion and customer service, especially given that the seats were unoccupied and my request was health-related. For this reason, I would not consider flying with this airline again. read more

Avelo seems quite happy to cancel flights at the drop of a hat and then let you know that you are on your own. They did offer to rebook me on their next available flight, which was in three days. And they will reimburse hotel expenses up to $150, which, obviously, gets you nowhere. Book at your own risk. I never will again. read more

They had a "computer glitch" and changed my seat on me, even though I had paid extra for a premium seat with more legroom. Had to wait an hour and a half to clear it up and then they gave me a different seat (not the one I originally paid for) and offered me nothing for the hassle. I think that's pretty terrible customer service on top of the fact that they nickel and dime you for every single thing. You think you're getting a cheap flight but have to pay for everything after, including carry-ons. I would never recommend this airline to anyone. read more

I paid for a checked bag, but they still made me pay extra for a small personal item -- about the size of a woman's purse. It had almost nothing inside, and if you compressed it, it was literally half the size of what they claim is allowed. Unfortunately, the staff wasn't understanding and came off as rude in the way they handled the situation. Also, they don't even offer a cup of water during the flight -- not even that basic courtesy. Just leaving this review so people are aware: even if the ticket seems cheap, you'll likely end up paying more in the end. What they allow as a personal item is basically nothing, so be ready to pay more than expected. read more

I rarely leave reviews, but my experience with Avelo Airlines was so bad, I feel compelled to share. I was shocked to find that checking in one bag round-trip cost me $120. Their app is incredibly frustrating and not user-friendly, which led to confusion and extra charges for just one checked bag. I tried several times to upgrade my seat to a window seat--hoping it would help with how sick I felt on the first flight--but the app kept glitching or wouldn't even show the option. I've been on plenty of flights before, and this was by far the worst. I genuinely felt like I was going to vomit during the flight. Between the excessive baggage fees, terrible app experience, and the uncomfortable, nauseating flight, I will absolutely be avoiding Avelo in the future and strongly advise others to do the same. read more

Flying out of the Eugene Airport, sitting in a full row with a cat. There is an empty row in front of me. I asked if I could move. The flight attendant tells me I'm not allowed to move. - they confirm that the doors are closed and no one else will be boarding the flight. I asked again politely if I could move to the open row to give everyone more space, out of pure spite the flight attendant tells me sorry you can't move. Creating a super fun super awkward 3 hr ride! I see absolutely no reason for this type of petty behavior. Especially when all of us are going to be locked in a tube for 3 hours together. Simple common courtesy goes a long way. It's a super odd thing to see airlines who hardly break a profit at all treat their customers so poorly because they have such limited options! read more

I would give this airline zero stars if I could. This was my first time flying this airline. The departure flight was cancelled but they would not cancel the return flight even though I paid for the change/ cancellation insurance. I will never fly this airline again. We were told that the two planes they tried to use for our flight didn't pass safety checks. This is unacceptable. read more

Absolutely the Worst Airline Experience - A Disgrace to the Industry If I could give zero stars, I would. Avelo Airlines has shown a shocking level of incompetence and unprofessionalism that borders on fraudulent. I booked a round-trip ticket for my elderly parents over a month in advance. Three days after their outbound flight, I received an email casually informing me that their return flight had been canceled, with no apology--just a vague instruction to "choose another date." No call. No urgency. Just a last-minute disruption dumped on us without support. Fast forward to the day of their return flight: they arrived at the airport, only to be informed 30 minutes before departure that the flight was delayed by 2 hours. After waiting those 2 hours, Avelo tacked on another hour delay, and then--unbelievably--announced yet another delay of 9 additional hours. To make it worse, they sent an email saying we could change or cancel the flight for a full refund via a provided link. But that link? Useless. Broken. It redirected us to call their "customer support" line (346-616-9500), where I was placed on hold for hours, starting from the very first delay announcement. Spoiler alert: no one ever answered. Avelo is not just a budget airline -- it's a complete disaster, cutting costs at the expense of basic decency, customer service, and operational responsibility. It's no surprise they have a 1-star rating on Yelp. Frankly, it's generous. This airline should be ashamed, and frankly, should be investigated and banned by the Department of Transportation for their utter disregard for customer welfare and rights. Avoid Avelo like the plague. Cheap flights aren't worth the chaos, lies, and total abandonment you'll experience with this so-called airline. read more

Rude as hell. I guess Passenger safety only matters to this Airlines if you pay for the extra room in the emergency exit row. All 10 emergency e it row seats are completely empty. I'm 6'4" and my knees are in the back of the poor guys seat in front of me. I tried to explain that and they didn't care. She just said I had to pay for it ahead of time. NO Other airline I e flown on before has this small of leg room. What a greedy, Inconsiderate company. read more

Avelo Airlines - Poor guy in front of me is irritated because he can't lean back. But female flight attendant doesn't care at all NEVER FLY AVELO!!! - Airlines Near Me - Burbank, California

Horrible airline, forced me to pay $65 to transport a small skateboard on a flight that was 2/3rds filled with passengers. I will never fly with them again! I really wanted to like this airline but I couldn't dislike them any more than I do! read more

my Avelo flight was absolute fucking ass. I hated every second of that goddamn ride. a baby barfed RIGHT BEHIND MY SEAT and i still had to SIT THERE! wtf avelo. fyi make your passengers where closed toed shoes I DONT WANT TO SEE A GROWN WOMENS TOES! Lip syncing the safety protocols.. really? I couldn't even understand them it was so distracting. And for next time, the emergency exit aisle SHOULS HAVE NORMAL FUCKING ACTING PEOPLE like what if theres a real emergency? that freak won't be any help to me. 1 star is the lowest i can give but if possible I WOULD GIVE ABOSLUTELY NOTHING JUST LIKE AVELO DID. written by: normal people with self respect and human decency. read more

Burbank airport Avelo departure staff is untrained to work directly with the public! Treated confused, elderly people with no respect. Do not let your family fly alone if they need special care or any common decency or patience from the boarding crew. read more

My daughter had a flight booked for tonight and just received a notification that the flight was cancelled two hours before she was scheduled to leave. Can't get a refund on tickets for an event for tomorrow. Not happy with them and leaving California on top of it. read more

Avelo has been friendly every time! They're a new airline and they fly to and from Burbank and many smaller big towns in the country... Personally I fly to Fort Collins / Loveland suddenly, as they've added the route to my hometown. I plan to frequently and exclusively fly with Avelo for this route and hope they can eventually expand their travel days. To be able to fly there and avoid Denver's large and hassling airport in exchange for a small airport, that's everything for me. Not to mention, if the price stays reasonably low, I will never fly Southwest out of Denver again for this route. Avelo beats the attitude and price and airport proximity to my home. So far the flights are under full capacity, making it safer for Covid travel. I hope you'll give it a try ! read more

Avelo Airlines - Airlines Near Me - Burbank, California

If can do no star, I would! What an unreliable airline! Don't even bother and spend extra money to book your flight with some other airlines! We used Avelo very first time from Hartford CT to Punta Cana DR. Flight on Friday instead of 7am after several time changes we took off at 3pm. Whole day gone! Week later flying back to Hartford CT from Punta Cana DR and instead of 12.29pm flight, they don't even know if they will fly today. With 4 people extra night and extra food will be more costly if we would choose different airlines. We are angry beyond the point. No communication and not even snack offered on flight. This is our experience and I wanna share, so you can avoid all frustration and extra cash. read more

How about a full refund. You issued me travel Funds which expire 10/1/25. But now you no longer fly out of my airport.

Wow! Zero employees, zero communication, three planes of passengers waiting for them to decide which two of us will take off because of a broken plane. All these flights are hours + late with no weather problems. My Last flight on this airline regardless. Had not had problems before but they are not handling this appropriately. read more

yeah, never again. We were fortinate enough to sneak around the baggage nazi lady and hide our properly sized carry ons after watching her terrorize grandmothers and even multi time repeat customers with her apparently poor eyesight and massive power trip. We watched at least a half dozen people whose bags fit the measurements perfectly and she still rejected them and forced them to go pay $65 fees. All of those travelers are likely lost customers forever as well as us because of one very bad employee, that worked the shift for a flight july 24 thurs 12:30 pm from Lakeland to Nashville. Bosses need to terminate that nightmare with the scene she was causing. Avelo, you're out! read more

You may be curious if this new airline is too good to be true based on the prices they are offering. Based on my experience, I'd say it's definitely an excellent value. I can't bring myself to give it five stars, because other than price, it's not as though their service or planes particularly shine, but it's certainly a win if you are paying far less for your seats than you would on a similar airline. So, what's notable? You'll pay small additional fees for everything. Checking bags is $10, but carry ons are more (a purse or small backpack are fine ). This does significantly reduce time for that on and off boarding process . You will also pay an additional fee for assigned seating, so if you are traveling with people and you really want to guarantee you sit together, it's going to cost you extra. In the end, and with the extras, flying round trip to Redmond from Burbank was still less than $100. That's a pretty crazy deal. Obviously, it's pretty limited in terms of flight choices. All flights aren't daily, so you might have to wiggle those dates and plans around a bit. The planes themselves were fine. Fairly standard. Our first plan was fairly new and had a couple of inches more leg room. Our return trip was like being on a standard Southwest flight. Since you are coming and going to smaller airports, you will board and exit the plane on the tarmac. I would definitely use them again! read more

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Arriving at the Avelo check-in counter in New Haven 1.5 hours before our departure, we had to wait in line for over an hour, the line was not moving. A staff member asked who was taking flight 717 to Orlando, we made it clear that it was our flight. She then signaled us to wait but nothing happened, the line did not move forward. 20 minutes before our flight, we finally arrive at the check-in desk, the girl at the counter tells us that we can no longer board the flight, it is too late because we have a checked suitcase (already paid for). We are frustrated (with good reason)... The supposed team leader asks us to stand close to the wall, she will come see us after her customer. Final boarding of flight 717, we are still waiting for the team leader who, ultimately, decided to answer the entire waiting line before us. The children are crying because they want to go on vacation . She came back just to tell us to calm down, because if we continued to be angry, she was going to call the police. We had to buy new tickets with Breeze which had a counter next to that of Avelo and which had a flight 2 hours later. We have currently been waiting on the phone for 1.5 hours to speak to customer service. read more

RUN FAST RUN HARD FROM THIS AIRLINE! I can't say enough bad about Avelo. They canceled my flight 2 days in a row because the first time they had mechanical issues, and the second time they didn't have staff. I had to buy a last minute Alaskan ticket from a different airport to get to the wedding I was attending. After all that, Avelo only returned $63 of the money and refused to reimburse for the hundreds of dollars in damages they caused. I will never fly with them again. read more

I hate even writing bad reviews but this company is very unprofessional and does not care about customer service. I was charged 2 times for the same bag, when I tried calling customer service it took me 3 hours to get to someone, she was rude and told me she can give me a credit for Avelo I said I don't intent on using you after this experience. I tried to speak to a manager they wouldn't transfer me and the rep raised her voice at me on the phone and hung up. I work in customer service and know this is absolutely not how you conduct business. Its a shame because one of the flight attendants I had was great but the company is terrible. read more

Be careful flying this airline. It does NOT give upfront information​. FACT: If you need to cancel, your money might not be returned to your card, AND you only have ONE YEAR to use it or else your hard earned monies belong to them. And to add insult to injury, I did purchase the insurance. Yes, was told it only that you were not penalized?? (That was not what it said when I purchased it). This ticket was for a funeral and as a senior citizen who is on a fixed income and does not travel this is a travesty of justice. How the FAA allows this is beyond me. BEWARE of companies business practices as there is no consumer protection against these greedy ghouls. read more

Do not fly avelo...the worst...35 HOUR FLY DELAY...Avelo might fly u out, but you will never return...and they will only offer u $15 as a meal refund and $150 towards a hotel only after u book it yourself then submit a receipt through email...then wait 5 days for a response as to whwther the purchase qualifies. read more

Avelo Airlines charged me $65 when my bag clearly fit within the parameters. They were rude and clearly not honest. It was my first and last time flying with Avelo airlines. Plane was also a Boeing so that's scary. read more

Avelo Airlines - The bag is supposed to fit within the blue box, which it does. They still charged me $65 and were very rude. - Airlines Near Me - Burbank, California

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Do not recommend ever! 1) flight was delayed and then cancelled on the app in June. 2) flight in July we were flown to our destination dropped down to land and then brought up way above the clouds. The pilot said we couldn't land and would wait then would attempt to land again. Waited 10-15 minutes then announced we didn't have enough gas to land and had to return back to LA. He sounded uncertain every time he came on to make announcements which left everyone uneasy. Some looked panicked and it was not a smooth ride. We do not get refunded for parking (which was a mile+ walk to the airport - no shuttle in 90 degree plus weather), bad airport snacks, or our time but get told you can reschedule. Then I discovered they working with ICE on deportations. #done read more