Such a fun flying experience. I wish they would fly all over the US as I would definitely fly with them. You don't have to bother with online check in. Just arrive 20 minutes before your flight and they take care of everything. My favorite part is that they have their own security so you don't have to go through the regular tsa security. No self parking, you can valet or just uber here. Good snacks and coffee while you wait. They are not the same as flying private but so much better than commercial first class due to less time wasted at the airport. I'm a big fan! read more

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Quick weekend trip? Just do it! This was my first time flying JSX and his 1200th. We took a quick weekend trip to San Francisco. the flight went to Oakland and SF was a quick 20 minute uber ride. This flight was actually more cost effective than first class on a highly rated airline. Love that! Plenty of leg room on the flight. Just an FYI the seats afe in a 2/1 configuration and are a bit smaller than standard 1st class on a commercial airline but not dealing with long security lines and crowded lounges was definitely worth it! The App is very smooth for booking just like other airlines with the exception that you can't go back a step when booking. If you want to change something you have to start all over. The staff was very nice upon arrival we dropped our bags and showed our IDs and sat on the lounge with drinks while we waited. Both the indoor and outdoor lounges are very comfy with plenty of seating!(couches cubby chairs high tables etc. ) Be sure to arrive no less than 20-30 minutes before your flight departure. read more

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Smaller than Las Vegas but same great service. In and out and we feel weird being only 30 minutes early but...we apparently are really early! Love it, gonna be hard going back to the big airports. This is too much fun! Cookies, water, and coffee is what you get here. No frills, but who cares? read more

JSX - Airlines Near Me - Burbank, California

In love with this airline!! Check in is so quick and easy. Great snacks and coffee in the waiting lounge. Plane was super clean. The flight attendant was very friendly. I'll seek out this airline everytime I fly. read more

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I've been flying JSX for a number of years, ever since they were a fledgling airline. I've only flown their Burbank-Las Vegas route, one of their most popular. Burbank was their first LA airport; they now also fly out of LAX, Santa Monica and Orange County. I've seen the brand's fast growth, as witnessed by their ever-increasing number of destinations, subsequent increased crowding at their airport hangars, and ever-increasing costs for flights, valet parking and rental cars (JSX works exclusively with Go Rentals). JSX's main advantage over traditional commercial airlines is their more comfortable overall experience. Touted as a semi-private airline, they fly out of private hangars, thus avoiding TSA. You are only asked to arrive 20-30 minutes prior to your departure. There is no online check-in available or needed, it's a simple and fairly quick process. Since the planes have no overhead bins, all bags are checked except what can fit under your seat. The waiting areas in the hangars are lounge-like, with complimentary snacks, a hot beverage machine and a flavoured-water machine. The airplanes are all small Embraer ERJ 135's or 145's with an average capacity of 30 passengers. There is one flight attendant. Beverages (including alcohol) and a snack tray are complimentary. Wi-Fi is free (Starlink) . There is one restroom at the rear; I've always found the water pressure in the sink to be very low. I've mostly flown the Embraer ERJ 135, 10 rows with a 1-2 seat configuration. Twice I've flown the 145, 16 rows with a 1-1 configuration, but these seem to not be used so much on the BUR-LAS route. I've seen the Burbank hangar go through a few modifications over the years, all for the better. The restrooms were quite pathetic in the past. The waiting area has 2 sections, one more enclosed and quiet--this area has been improved. The boarding area now has more security measures like a conveyor belt for screening your carryon. With the airline's growth, there have been some negatives. Flights have increased more than $100 each way to/from Vegas. The cost for choosing your seat also increased. Parking was always valet-only, the cost is now prohibitive. It's more economical to rideshare here, as do most folks, causing a traffic backup in their drop-off area. With more frequent flights arriving and departing, and with more destinations, the lounge can get crowded. Plus in Burbank, luggage from arriving flights is brought directly into the hangar (vs. in Vegas where passengers collect their luggage plane-side). I've only had a flight delay once. With about 6 flights/day or more to Vegas, a flight cancellation is not as horrific an issue as it would be to a destination with less flights per day. Despite their growing pains and increasing costs, I'm still a fan of JSX. read more

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So much easier than any airport. If u live near Burbank ideal. I like the chill vibe and snacks. No frills and easy. Boarding process simple. Friendly flight hostesses. I like the right side of the w bigger seats. Cute charter vibes!! I'll be back. Also if plane isn't full u can sit anywhere towards the back!!! read more

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My favorite JSX location ! The hanger itself is the most attractive. The staff are beyond accommodating .. in the past I was 5 mins late and they held the plane for me ( gotta plan for the extra LA traffic !!) The check In staff are familiar faces each time and they have all been lovely . read more

Flying with JSX out of Burbank, CA was awesome. The private terminal is seriously convenient -- no huge airport crowds or long TSA lines, and check‑in was smooth and fast. Once you're onboard, the cabin feels spacious with plenty of legroom, and boarding from a smaller, more relaxed lounge makes the whole travel experience way better than a typical flight. Wish they flew everywhere and did not have such a limited coverage area. read more

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JSX is a total game changer! No TSA lines, no stress--just quick check-in and straight onto the plane. From curb to gate in minutes, smooth flight, super comfortable, and the private terminal makes it feel first-class without the crazy price. And grew customer service.ylu can valet park in front of the terminal for $50 a day. And there is free Starlink wifi which works great. Thank you Elon Its a 10/10--this is the only way I want to fly now! Enjoy Be a proud American Peace/love read more

JSX - The plane - the plane - Airlines Near Me - Burbank, California

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Friendly service and easy check-in! I tried JSX for the first time on my business travel between Burbank and LA. Overall, I would rate the experience as a solid 4. To get to the JSX flights, you need to get to the dedicated hanger area (not at airport), which is several blocks away from the major airport. The exact location of the hanger should be in your flight itinerary, and link to Uber/Lyft/Google map is also embedded in the itinerary. When you arrive for your flight, you check in at the front desk and they scan your ID. There is no long security line, and only a brief check of your carry-on when you are about to board. What I love the most is the stress free check-in process. Since there is no line, you can show up 20 minutes before departure and go through the entire boarding without stress. In addition, the lounge area and bathrooms are comfortable and nice. While I would suggest better decorations in the lounge area, there are ample free snacks/beverages. The sitting area is comfortable with lots of charging outlets. When I boarded, the process was fast and seamless. My flight accommodated about 30 people, and seats were wide and comfortable. There was free Starlink wifi, and good snacks/beverages were offered throughout the flight. When I landed, my luggages would be waiting for me near the plane with no additional need to go to the conveyor belt, which saved a good chunk of time. The only drawback would be valet only parking feature and the tight area in front of the JSX office for Uber/Lyft pick-ups. When arriving passengers were all waiting for their valet cars, it left little room for Uber/Lyft drivers to come picking up passengers. My cost for the flight was around $600, which was twice the amount of the Southwest flight. While the cost is much higher, it makes sense for certain business situation where you don't want to waste time going through the hassles of regular airport travel. Recommend! read more

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Hi Guys. Just want to say avoid this JSX in the future as the service has gone down. They used to have better coffee, better snacks, better service. Now every time I am there it's a different issue. Service has gone down and prices have gone up. 1) Complete rif raff as people are allowed to bring DOGS onto the flights now (even if it's NOT a service dog, as in large dogs.) They drool and lay out germs everywhere. 0 supervision from staff. 2) On our recent flight to Vegas the staff completely disregarded reminding us about a driver's license expiration date issue. Granted it was our fault for not noticing but even TSA staff make exceptions for 1-7 days after expiration. Not so here. They have 0 tolerance. We could have easily brought on board a passport as they were 3 hours late. 3) People are jerks at Valet and everyone is rude. The prices have gone up to $75-100 per day. Per DAY. 4) 4-5 of our last flights were delayed 1-4 hours EACH. This never used to happen before. It's a bummer on every trip. This happened in Vegas and also for Lake Tahoe (4 hour delay with 0 compensation). I can go on and on but I think I'll just go back to Southwest and the regular Burbank Airport. I used to be willing to pay more for better service but JSX service is crap since Jet Blue bought them out. read more

We went from Burbank to Monterey and back to Burbank. At Burbank, the men's bathroom was a series porta pottys out side the terminal.The snacks at both terminals consisted of vegetable sticks and a few other snacks. In flight they added a few others like potato chips. On the way back from Monterey because of the car show the regular terminal could noty be used but was not tyold the reason so the termonal consisted of a cordoned off sewction of a hanger. If you wnate dtogo to the bathroom you had to be escorted by a JSX employee tothe bathroom next door in the private jet terminal. By the way, the provate jet termonal was beautifal but alas we could npoty go there. Why didn't JSX work out a deal to temporarily use the provate jet terminal because of the car show? Beats me. So, we land back in Burbank at 4:05pm but shades of LAX had to wait until another JSX plane left the hanger which was at about 4:25-4:30pm.So we waited about 1/2 the length of time waiting to deplane. I guess under the definition of "on time" the flight was on time. I do not think the seats on the plane can be considered the same as business class seats on any of the legacy airlines. They looked like coach seats to me. To sum it up, too much cost for so little. read more

SCAMMERS! BEWARE!!! WILL have the flights delayed every single time, make you miss out on your PREPAID commitments, and will REFUSE to refund you. Never encountered such a scamming, low quality company. Flight from Burbank to Napa Friday 11/14. Delayed two hours. Customer service insisted that passengers were warned. It was quite a joke informing her that they were "warned" one entire hour AFTER not before the originally scheduled departure time. Lost almost 600 dollars in cancellations due to missing an entire winery experience and lunch. On top of that dealt with the absolute worst possible customer service from a snobby worker named Geneva. This company lost its status and reputation. I don't recommend them to anyone as they are supposed to stand for quality and speed, but do the exact opposite, every single time. read more

Everything feels intentionally designed to make travel peaceful again. The biggest perk for me: zero stress. No crowds. No loud boarding zones. No fighting for overhead space. It feels curated, quiet, and civilized, exactly how travel should be. read more

At Burbank airport with Jsx . It's semi private and my first time . They offer valet parking and security lines . Imagine no tsa . Just walk on the plane . Love it read more

JSX - Front door - Airlines Near Me - Burbank, California

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Great experience. Wild to show up 20 mins before your flight and have zero issues. The only issue I have with it is the mandatory valet parking and how expensive it is for just parking your car. Went on a weekend ski trip to Taos and paid $250 for the valet parking alone. Beyond that the flight was great, everyone at the terminal was great, and it was a completely smooth process from start to finish. I don't know if I'll ever be able to fly another airline again if JSX has a route wherever I'm headed! read more

Great experience! Micah was awesome! Easy in and out, snacks and cocktails. Definitely recommend it!

Best way to fly!! We drove up valet took our car and the checking process was so swift and organized! We were on the plane in 20 min! This is the best way to travel highly recommend to everyone read more

The best service and the best price! It's my favorite jet liner. I can't say enough compliments about this company simply the best by far! read more

JSX - Airlines Near Me - Burbank, California

This is the only way to travel, 20 minute check in before departure. Very cool lounge area, always two free check in bags, less crowded and overall better experience than a regular airport. You can't beat this ! read more

JSX - Airlines Near Me - Burbank, California

Horrible customer service we got there 10mnts before the flight they didn't let us in apparently because it was too late we spoke w them on the phone they told us as long as we are there 5 minutes before we are good there was an emergency we got there shes like im sorry you cant go in the plain door was open and all she was just loving to have the power to say no there was still time to go in but she didn't care apparently she was also the manager i didn't get her name but i hope the management can see this and hold her accountable this is unacceptable we always use jsx but no more read more

I've never felt more disappointed and misled by an airline. Before my flight, I specifically asked two JSX employees if it was okay to park in the side lot without being towed. I was told yes--no issue. When I returned from my trip, my car was gone. It had been towed two days after I parked. I spoke with Valet Victor, who admitted it was a mistake on their part. He assured me JSX would cover the tow and even offered me a ride to the tow yard. At first, they claimed they mistook me for an employee, which is the only reason they said parking was allowed there. Then, the story shifted. They told me they wanted to review camera footage to "see who was at fault." Andy, the manager on duty, spent 30 minutes watching surveillance footage and came back to say I had not spoken to anyone--apparently because I had a hat on and was talking on the phone when walking in. This was both insulting and false. Rather than admit fault, they doubled down and denied our interaction. To make things worse, Andy lied to the tow company and claimed I was an employee, which was confirmed by Alex, the tow truck driver, on the phone. They completely reversed their original promise to pay for the tow, then gave me a fake address to the tow yard that was 45 minutes away--only for me to find out it was actually 12 minutes away after verifying myself. What could've been a simple mistake turned into a frustrating experience filled with lies, gaslighting, and zero accountability. I expected more from JSX, especially considering the premium experience they claim to provide. This situation was handled unprofessionally, and it left a terrible impression. read more

Amazing team ! Great customer service and vip experience. We only use JSX for our local flights.

JSX makes traveling incredibly easy--no long lines, no overcrowded cabins, just a smooth and comfortable experience from start to finish. You arrive at your destination relaxed, with excellent service from a friendly, attentive staff. read more

Best way to fly from LA to Vegas. No long lines, easy check-in, no fees for bags, free drinks and snacks inflight. JSX basically eliminates everything you hate about going to the airport. Prices are extremely reasonable. read more

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Don't fly JSX! I check in in Houston and they said my backpack was too big. I hadn't flown jsx before so didn't know the difference. They said they were putting me in a double seat, like they were doing me a favor. Ok whatever that means. I proceeded to get on the plane and see why they took my bag, my seat had no storage space in front of me, they didn't tell me this. There were two seats next to me with no passengers and some double ones in the back. I would gladly take a single seat to have my backpack. I didn't choose that seat they chose that seat. Then people behind me get in with two big bags, each way bigger than mine. A lady gets in with two big bags, one a large pet carrier, and they obviously don't fit under her single seat so they tell her there are seats open in the back of the pleane just go back there. Why her but not me with one backpack?? And they were able to fit my backpack in the red JSX bag, that they use to test if your bag will fit. So why did they take my backpack with all of my medicine in it? I tried to get it plane side in dallas between my flights and nope they wouldn't give it to me. Why am I being treated different than other passengers?. One way flight Houston to gunnison $1328. I have flown probably 500 times and have never had a complaint or someone take my carryon from me. read more

Check in is a breeze, friendly staff all around, and comfortable legroom at every seat. Traveling should always be this easy!

Getting through on the phone is an hourly experience When prompted to press 1 to get a return call you will wait well over an hr No apologies when they finally do answer and never friendly The flight experience and crew are terrific the phone service is below Spirit Airlines read more

JSX is waaaaay better than flying commercial! You really can't compare them. There's no TSA, no baggage claim, no lost luggage, excellent service. You actually get treated like a human being again. Well worth the extra cost for the time savings. And if you have a pet, it's even better. Much less stressful than commercial, flying, and extra room for them as well. The Jets are clean and well taken care of. The staff is friendly and supportive. Wow! I love this airline! read more

I'm going to share a secret with you. Listen up now. And be judicious with who you decide to tell. Flying this "private jet" airline can be a very reasonably priced alternative to flying the larger commercial airlines. When Southwest had their shitstorm during Xmas 2022, I had tickets to get to Las Vegas, but of course, my flights were canceled. Other airlines were trying to pick up the slack so what was normally a $150 flight between LA and Las Vegas shot up to $1,000 or more. Not that it mattered because there were no seats available. As my trip was to start in less than 24 hours, I suddenly remembered the small semi-private jet companies that have begun offering flights at pretty reasonable prices for short hauls. I looked at JSX and was able to get a flight to Vegas for around $300, which given that I purchased it the SAME DAY and during the holidays, I was pretty happy with. You fly out of Burbank but not the airport... out of an airport hangar. You check in (quickly). They take your bag. But that ONE BAG thing is serious and really a rule. So if you have a laptop bag and a purse, one of them has to be checked or they will give you a large JSX tote bag to condense everything in. But you can't take two things on board. The waiting area is nice. You're sitting inside the airplane hangar so you get to see lots of action while resting on a couch. When it's time to board, you just walk on board to your assigned seat. No TSA. No taking off your shoes. No hassles. Just walk on board. Each jet seats 30 passengers. Once you're in the air, they do a free drink service (including champagne and cocktails) and interesting snack selections. And when you land, no going to baggage claim... you pick up your luggage right outside the plane. Then you're on your way! So simple. So civilized. if you've ever done the shuttle from LaGuardia to Chicago or DC - it's like that only on a smaller scale. When you're comparing prices for flights, it makes sense to include JSX in your search, just for pure ease and convenience. It's a time saver and you won't pay any checked bag fees either. Definitely recommend. And I will absolutely do it again! (OH - and you can get miles for Jet Blue or United by flying JSX!). read more

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Ok , Franks flying private today to Las Vegas on JSX and I love it. Super simple and cost effective, not to mention less time consuming then flying the major airlines. I pull up to valet and handed off my auto keys then walked 10 feet to check in. An amazing host checked FRANK in plus escorted my baggage + my new Air Jordan's to the proper location so then would meet me when I landed plus I could can enjoy my short wait to board baggage free. Lounge chairs and sofas were in the hanger to grab a seat before my private flight to Viva Las Vegas began. Needles to say I treat myself well, because I'm awesome. However what's equally awesome is JSX air! Thanks for the amazing experience! I'll be back! read more

I used to love this airline. Now they are more than inconsistent. They lie about ground delays. For a 24 hr trip we were delayed on the way in and out. It was not weather related as we had friends going on southwest and weather apps showed zero thunderstorms. The staff tells misleading information. One agent says they choose which goes in and out and the other says total ground delays over the intercom which was proved untrue. Why spend double the amount for spending double the time at the airport read more

We fly JSX regularly, and their Burbank valet scammed us out of fifty dolllars. I emailed customer support, and Jade did not rectify the error. I honesty do not care about fifty bucks, but I care about honest & professional service. JSX FAILED! read more

Please take me back to this experience of a lifetime! Definitely, from start to finish, I had the best time! The flight was easy to book online - there was no wait at the hanger, you don't go to an actual airport which was SO lovely, and you aren't treated like a criminal as you are just trying to board your flight. You can take one smaller size bag with you while on the flight. You can have two bags checked in. All you needed was your ID to hop right on. Our flight total time was maybe an hour and you get unlimited drinks and snacks! so that was very cool. I had gone to Napa for the weekend and hoping on JSX made it soooo much more fun. bottom line: book the flight, live your life, fly private :) read more

JSX - Easiest check in EVER! - Airlines Near Me - Burbank, California

Great way to get away out of Burbank. Easy valet parking and check in for flights. All around good service make this very worthwhile.

This was my first time with JSX. Loved it. I will actually just start planning my vacations around wherever they fly. Valet park, roll your bags 50 feet, wait for 30 minutes and board. There are (for the most part) no lines, no waiting, no luggage carousels, no endless terminals and endless TSA lines... and the flight was not sold out so I'll bet I could decide Friday morning to go to Las Vegas or Napa for the weekend and not deal with the mega-airlines and all their bullshit. I see that someone from the airlines is responding to many of these Yelp reviews... do you think anyone from KLM or Delta or ANY other airline gives a shit about a good or bad review? I hear what the one lady in another review was saying about the Beetlejuice waiting room (that's pretty funny actually... nice pull) two days ago at Burbank. But it was super hot and I never felt is reflected on JSX. Could they be a little more "deluxe" in a few areas? Maybe. Down the road they'll get a Starbucks barrista instead of the starbucks coffee machine... and a sushi bar would be cool. Maybe a pool table and craft cocktails? (But it was already pretty deluxe.) I mean this was Labor Day Weekend and I was able to fly up to my nephew's wedding with maybe 15 to 20 other people on a private jet... pretty cool. And everyone (everyone) that worked there was friendly... ticket takers, baggage handlers, flight attendant, pilots. read more

JSX - Comfy lounge! (And a lady who has put her nasty sandals where other people have to sit. This is why we can't have nice things!) - Airlines Near Me - Burbank, California

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You can arrive 20 minutes before your flight leaves- yay! This particular JsX location sucks because the outdoor area is as hot as balls most of the year, the staff here is a little rude, and it's impossible to hear announcements or know what planes are boarding. Ugh- can't wait to get back to Oakland JsX which is 10/10! read more

JSX is the airline I rant and rave about. Their customer service, attentive-ness and flexibility has always been top notch and easily worth the small amount extra than the other airlines when flying to one of their destinations. However recently they have REALLY gone down hill. It's impossible to get through to anyone on their call lines. They say they will call you back within 48 hours....that doesn't work well for travel ! The staff and desk agents who all used to be friendly and reasonable have now become the "policy people" difficult to deal with, attitude and even inept at times...canceling flights ( without knowledge, request or consent ) then attempting to re-book at an escalated price and refusing to re-instate my ticket for the price I paid when I had booked weeks ago after I made it clear that THEY CANCELED IT ON THEIR OWN I can only assume they're under some kind of new management who's trashing the premium brand experience they've been able to build up until this point. I will be looking out for other competitors and I advise everyone else do the same. read more

They have increased their prices almost 3x so not as enticing to use. I'm sure the service is just as good but the price is too much now. read more

JSX - Airlines Near Me - Burbank, California

Very disappointing. We left JSX Burbank to Las Vegas and upon landing we found our luggage was ransacked and the lock and zipper were broken off. We immediately called JSX and reported it as it just happened. They are the only ones who were in possession of our luggage. Apparently, they "looked at the footage" and didn't see anything. We had to pay for new luggage and a lock to return home. Is this the way JSX handles damage caused by them? Very shady and irresponsible. Take pictures of your luggage BEFORE you give it to them. Do better JSX! read more