Poor !!!! Would love to say good things....but i cant....2 out 3 last flights i had issues.... Between valet not leaving key to my car and services issues....no more ! Love to support small biz but not at my expense read more

Was our first time on JSX so wasn't to sure how it would all go. Went great start to finish. So much better than the main terminal. No crowds no long lines. Fairs seem to be competitive with major carriers. Easy peasy! read more

First time flying with JSX. Easy valet, check in. Friendly professional staff. Sending this review mid flight Dog friendly. No airport hassle, traffic, parking, TSA, etc. Shoes on, don't feel violated or inconvenienced. Comfortable, clean plane. The experience puts you in a happy place. Very relaxing way to travel. Thank you JSX read more

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I generally, don't write reviews, but in this case, I thought everyone should know how cheap and terrible this company can be. I was flying back from Los Angeles to Oakland where my car was valet parked and when I landed, I came to find out they lost the key to my car! I spent the next 2 1/2 hours waiting for them to try and find my key to no avail. After some arguing, they finally rented me a car so that I can get home and have a car to drive until they can figure out what they're going to do with my key. The next day they figured out they had to tow my car to the Mercedes dealer so that they can order and make me a new key. The tow truck drive company they hired ended up crashing my car, which may be totaled When I let them know that this happened, they immediately said it wasn't their problem and wanted their rental car back!! So after losing my key, wrecking my car and leaving me with nothing to drive they don't want to accept no responsibility and they want the only car I have to drive back!!! I am at a total loss at how a company that supposed to be a luxury service could treat their customers and leave them in a lurch like this, when this is entirely and exclusively their fault. I am shocked and appalled at how they could be so insensitive and walk away from all responsibility under the circumstances. Clearly I have to sue them and I'm quite disappointed when this could be so easy given I'm sure they have insurance that could cover them for such an issue. I hope everyone knows that this company does not have your back even in light of the obvious mistake that they have made. I am hopeful someone from the company will read this and understand their faults here and get back to me with a better solution than this is not my problem! Because at this point they won't even return my call they just want me to return the rental car!!! read more

This JetBlue affiliate airline is my new favorite thing based on my experience. We arrived to a valet stand where it was easy to unload and head into the ticketing lobby. It was the most seamless experience I have had at an airport. Ticketing was so easy! From there we made our way to comfy couches in the hanger. We boarded on time and what normally takes us 45 minutes to arrive in Vegas took us a cool 32 minutes! We enjoyed two drinks and snacks for no extra charge in flight. The terminal where we landed in Vegas is walking distance from the Mandalay Bay. I mean, could this beeeee anymore easy, Chandler Bing? All for $98 round trip! Sorry, why are still reading this and not booking your next west coast trip? read more

JSX - Airlines Near Me - Burbank, California

This ranks higher than most of the JSX locations. I wish I could remember the counter agent, her name began with the letter P and one the best service oriented people I had encountered in a long time. So helpful and friendly with a kind personality. Yes, there great people like her in the Service industry. We were helped with our luggage by another guy and he was great. The flight crew were top notch professionals. Only downside were some of the passengers were coughing like the whole flight; some of the passengers put on masks after hearing the symphony of congestive coughing , however the coughing folks didn't don any masks and should have. I also enjoy this company a-lot. No TSA hallelujah and no lines! Well worth it! read more

Easy boarding experienced but the sitting area needs extreme improvement. The coffee machine looks like it has not been cleaned for years. Their foot traffic is less than any lounge at LAX and could have invested in the machine like delta lounge or American airline lounge. The lounge decor is so spared even for thanksgiving travel - whoever manages this area should consider improvement to be worth it for the passenger. For a short flight the plane is small. Doesn't feel like a Luxurious experience. Only worth it if you want to have an easy check in process. And unsure why we have to take out the laptop while boarding when we have enough carry on bag and boarding pass. No digital boarding pass so it's very cumbersome read more

This kinda feels like the Spirit of private & I'm okay with it because that's where my wallet resides. Somewhat behind quite literal curtains, the hangar is there raw, open, spilling it's aero contents & jet parts into little piles around it's perimeter. Honestly, I like the 'realness' of walking into a hangar & seeing airplanes! The vibe in the "lounge" is precisely like the lounge at Tire Depot ... try or don't. The in between thing is rough & the restrooms? It's not great but again, it's budget & this girl is frugal. Aside from lounge, the planes are decent! The flight was great, the crew, flight attendant & every JSX affiliate I encountered was absolutely pleasant & seemed to really like their jobs. Customer service is so big & JSX nailed it. I'll be back & I'll try to be less judgy about the Dr Tattoff inspired decor To be fair: the lounge in the open hangar is cute& less run through looking but it was too cold (weather!) to be there read more

JSX - Outdoor lounge (more of a vibe) - Airlines Near Me - Burbank, California

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My most pleasant flying experience thus far! Amazing! Not your typical flying experience but well worth it. Terminal is actually a hanger at the airport where you check in and wait. They have seating and even a few lounges with beverage service. The plane offers healthy snacks and your beverage of choice. Small, clean and not crowded! Only one flight attendant. Stress free flying! read more

I had a great time, only problem I really had was when the construction was so loud but other than that, excellent experience all around!

Besides the price , it is the fast way and best way to take a flight to las Vegas ! You can be there 20 minutes earlier then won't miss the flight read more

Quick flight excellent service and very nice atmosphere. Drop off and pick up very nice as well

If you can't afford a private jet this is the way to go. So many ridiculous complaints on here that snobby people like to complain about. All in all worth the price, time and comfort. Anyone that tells you different either is broke or way too rich to take this flight. I had to post a review because their overall rating was no where close to what they offer, 5 stars all the way. read more

Was a victim of the Southwest airlines, scheduling, and cancellation debacle around Christmas and while other airlines had no options to get us home on the same day, did Southwest cancel this, JSX delivered, and amazing service!! Would absolutely fly them again. Had to book 2 separate legs since they do not fly from Westchester county direct to Dallas. Booked Westchester county to Orlando and then Orlando to Dallas with no problems or issues. Service on the ground was top notch. Service at the gate was top-notch Service on the plane was over the top great! #flyjsx @flyjsx read more

JSX - Airlines Near Me - Burbank, California

A fun trip was planned and booked through JSX to Nashville. within a few weeks of booking I was sent an email notifying me that our flight had been cancelled due to "temporarily suspending service to Nashville". That was disappointing but I understand things happen. what I didn't like was that my funds were not going to be returned to me until "14 business days". I think that's a bunch of crap, these large companies holding onto my money and collecting interest for 14 days for a service they required me to pay in full for at the time of booking. The kicker is, after 21 days my funds were still not returned to me. I had to call and that's when they initiated a refund, AFTER I CALLED! Then they had the audacity to blame it on Apple Pay. BEWARE!!!! read more

JSX - Airlines Near Me - Burbank, California

I took a service dog on a flight today. The person behind the ticket counter raced around to our side to make small talk about the dog's eyes, and made little "precious girl"-type noises at the dog. If you work for an airline you should hopefully understand that a service dog is not a pet, and you should ignore them once you've ascertained from the owner that they have proper documentation. I explained this to the person and she said she wasn't in fact distracting the dog but just commenting on its eyes (from the wrong side of the counter...), "and I'll need to see its DOT form too." Yeah, okay, but the dog can't help with that -- why not just ask us for it? Beyond that it was the usual mildly disorganized and run down terminal I expect from JSX lately. Used to be a breeze but lately it's pretty hopeless. read more

I received terrible customer service multiple times through JSX and I've reached the point where writing a review only seems fair. With it being a small airline, one would think they would value their customers, do right by them and hope to retain business. I've signed petitions when they were in danger of getting kicked out of airports, I've recommended them to friends (who have actually purchased tickets) and yet I still have been spoken to in a very disrespectful manner and had money taken without a care in the world. Never. Never again. read more

This was my first time using JetSuiteX and it was the best experience. Let me start off by saying the staff members were outstanding. Teodoro De James and Neil James were beyond helpful. They were very professional and fast. You can arrive 20 minutes before you board. Thank you JetSuiteX for the excellent service and smooth flight!!!! read more

JSX - Airlines Near Me - Burbank, California

Absolutely obsessed with this airline! They have been incredibly kind to our family. I would ignore negative comments and try them out yourself. With all of the hatred in the world today, one would think that others might be more understanding and forgiving when first world problems arise. ...Just turn on the news. We should all count our blessings and be more appreciative! read more

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Within 1 year, my flights from Burbank to Concord have been at least an hour late or cancelled due to mechanical problems. This is the 3 rd time I have experienced this issue. This is particularly frustrating as I was taking a flight last Monday from Burbank to Concord and the flight was delayed due to mechanical problems. Thankfully there was another plane we were able to board and I was a little over an hour late. Today I was waiting to board from Eheart in Oakland to Burbank and it happened again. Mechanical issues and JSX wasn't sure when the plane would be available It was already an hour an a half late. . Fortunately, I was able to take a flight on Southwest from Oakland. The staff is friendly, accommodating and a wonderful airline when it works. I would only fly again if I had a lot of time to spare and did not have meetings etc as the flights are undependable. read more

This is the best airlines to fly. They are so kind, nice and clean. They are happy to have you there. So nice.

If you want to have your car held hostage, this is the business for you! I flew out on them today, told them when I'd be back. They said thanks!(and took my tip money) Came back to get my car, valet gone. On site maintenance staff told me tough shit nothing they could do and giving me the keys to my car (valet ticket in hand, registration in the glove box) would be "illegal" Incompetent morons. I live two hours away and it's now 11pm. "I'm sure they'll do something for you tomorrow" Thx oxygen thief. read more

JSX VALET damaged my NEW car. THE RATING SHOULD BE A BIG FAT ZERO!!!! I left it on Friday, picked it up on Monday, and it was literally covered in tree sap (entire car and windows feels like rough sandpaper), dinged the rear passenger door, and bird poop, too. The staff was inept, didn't offer to credit the fees, didn't offer to detail the car, didn't even apologize. You literally could not see through the windshield because of the tree sap. ARYIA said he was the manager, but had the customer service skills of Shrek at best, and was a terrible representation of the airline. BEWARE------Don't use valet at JSX Burbank!!!!! read more

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A great all around experience. The only downside is the planes look a little old inside. Plenty of leg room. In and out of the terminals very quickly. You can arrive here 30 minutes early and make it on your flight with no problem - it's less than 5 minutes to walk in and check in. read more

Booked a flight from Dallas to Austin, 35 minute flight. The flight was delayed over 2 hours. No food options in the lounge and it was crowded and extremely loud while people waited for delayed flights or other departures. Further delayed on the runway and no food options on the plane. The alternative options of flying commercial are much cheaper, offer numerous alternative flight options if delayed or cancelled, have food available in the airport, and also allow access to enjoy a private lounge. The second alternative of driving (3 1/2 hours) is also a more pleasant option. Overall expensive flight, delayed, no food options while waiting, overly crowded and noisy lounge. Reading through the reviews on TripAdvisor and here sounds like many similar experiences. I will fly commercial Dallas to Austin in the future. Positives: Flight crew and staff all very nice and clean plane. read more

The up-date to my review on JSX. After having to stay "proactive " as one hand said they thought the other hand was handling the review of the video regarding my car being driven while supposedly in valet. In the infinite wisdom of the JSX management team it was left up to the "valet" supervisor in Burbank to review the video. Guess what? After their review of said video, my car was parked the whole time Listen JSX, after many flights and loving the airline so much, if I was out to get something it would not have been the gas and millage that was used . Incredibly disappointing! Know this, all my other "newer cars" can be tracked. I will guarantee you that this FJ Cruiser ( my airport car) will have that feature the next time in your possession. There is obviously a bad seed somewhere on your staffing that needs to be figures out. I might start with your "valet supervisor "!!! Later read more

Great service from staff here, a little delayed. But overall staff are friendly. ............

Flying first class...up in the sky...popping champagne...living my life...in the fast lane and I won't change ....For the Glamorous, oh the flossy, flossy. You have to try it, at least once. Best flight experience I've ever had. From arrival to JSX, to touch down and deplaning at my destination. Epic!! read more

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everything flawless love flying without the hassle staff access only wish there was more destinations read more

First time flying JSX out of Burbank and it was okay. It wasn't the luxury experience I was hoping for. The aircraft was old and pretty filthy, as was the lounge and there wasn't enough seating for all passengers waiting in the hangar. But we arrived 30 minutes prior to our flight so it wasn't too bad. Before your flight you can use one of two indoor lounges or the exterior lounge within the hangar (seating, cornhole, and a fooseball table). The Starbucks machines in both lounges dispensed hot water only in place off coffee and hot chocolate, and there were no snacks or even vending machines. This place could use some TLC and regular maintenance. For the size of it, a single person cleaning staff would be a huge help. Ten minutes before departure we were called to board which was quick and easy. Once on board I noted there is plenty of legroom but a deep clean was needed. See photos. In flight beverage service is pretty generous but snacks are meager. You're only in the air 45 minutes, so no biggie. Staff was consistently courteous throughout the experience so that trumps the offerings. The Vegas hangar is a bit nicer. Cleaner looking for sure. Didn't spend much time there but there was WiFi, bottled water, and JSX donuts (nice touch). Overall I'm satisfied with our experience for the price and would fly again. I just hope whoever sees this takes note of the housekeeping issues. read more

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Of course I recommend JSX sometimes they have delays but it's the best way to fly. Super easy check-in they always have coffee and tea for you. If you have a long delay, they provide food but yeah, I highly recommend jSx read more

I just needed to add a star!!! When I updated my review for some reason the extra star didn't stick, hoping it will this time. I love Hangar Two at the Burbank Airport!!! Thank you JetSuiteX for helping me get used to flying again, see you in March!!!! read more

Worst experience ever... NEVER NEVER NEVER AGAIN! I literally got kicked out for drinking my coffee without my mask. Rude check in process, seating in a hangar, yelling on the microphone. read more

JSX - Airlines Near Me - Burbank, California

I got there twenty minutes before my flight and absolutely no rush what so ever , this is nothing like your typical Airport. This was the most pleasant flight experience of my godamn life. Nice location. Amazing lounge with free goodies; coffee, doughnuts, trail mix. Comfy chairs to wait. Quick check in and security process. (Checked my ID, swabbed my bags). They took care of my things (check 2 bags for free) and the flight itself was amazing.liquor, great leg room, outlet to charge phone. Staff at every point was kind, happy and helpful. read more

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JSX is one of the worst flying experiences I've ever had. All at the low cost of double every other airline. So I'm in Oakland and I've completed what I needed to do earlier than expected and noticed that if I change my flight I can squeeze in between a couple important meetings. I've paid a $50 change fee plus another $40 for the difference in flight prices to change it. I arrive in the lobby, which is pretty bare bones with a coffee machine and a bit of filtered water. No snacks as promised on their website. OK, I guess. My flight is then delayed an hour. Then another 15 minutes. Then another 15 minutes. I've rescheduled my meetings several times to accommodate JSX's incompetence. Finally, over an hour and a half after our flight is supposed to take off, we are boarding. Sweet, looking forward to some astounding service and a great plane. NOPE! The plane is worn out and the service is half-hearted. There is trash all over the ground, especially in the 1.5 inch gap between the aisle-way carpet. Oh, did I forget to mention there's cracked caulking around the window in front of me? There are no overhead bins and the seats are narrower than a Frontier flight. There is a good amount of legroom if that's a need of yours. Well, maybe the service will be good? Hahaha. Yeah nah. The flight attendant seems annoyed when I ask for a second drink. She's annoyed when I ask her where I can throw out the left-over coffee I've brought on board. She's just annoyed. Oh, also, they've run out of ice, so have fun with that very very warm bloody. Oh, but it doesn't stop there. We exit and all of our bags have just been thrown haphazardly on the scorching tarmak in Vegas. Glad I didn't throw anything valuable in there because my hydroflask has a gigantic dent in it now. OH! That reminds me. When checking your bags they just sit in a hallway. I've been in and out of my bag for various things multiple times while waiting during our delay and have not been questioned once, but I digress. So, phew, this experience is almost done. We then walk through a giant hangar with no air conditioning, in Las Vegas, in summer. I'm glad I'm not waiting for a delayed plane here at least. I've decided I would like to hit the restroom while waiting for my Lyft. One must fully exit and re-enter the front to find the restroom... I open the door and am greeted by a grunt from a maintenance man and him slamming the door on me. Guess I'll pee later. My Lyft comes and I am finally away from this heaping garbage fire of an airline. Off to fire this very Karenish review off. Cool, a sentence starting and ending with the same word. read more

JSX - Airlines Near Me - Burbank, California

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We were weirded out by the fact that the pilots all look like they're 25 and had some pretty *weird* landings in clear weather. We decided to stick with it. But this weekend they changed our purchased assigned seating for our family with small children with no advance notice. I called I emailed asking for a refund because they only tried to do a voucher. It's like you order steak and they bring you chicken. You say I'm not paying for chicken. And they say well we can give you a discount on the chicken. After trying with no luck to get through to anyone, they sent me a link to their contract for a nice customer service touch. Thanks guys. Not recommending you to anyone and will go back to the tried and true regional and national airlines with experienced pilots and decent customer care. JSX.. Just Wingin It read more

While I love to fly JSX, that's not what this review is about. Let's talk customer service. On 2 separate flights, they broke a wheel on our luggage. First time they said sorry, we can't help you with that. Second time they were so apologetic and helpful at the airport. Then total silence. I have written emails and left vm. No response at all. So if you like the convenience of semi private (who doesn't) and don't care how they treat you afterwards, go for it. Just don't expect any solutions or a response from anyone. read more

Yes, the prices are a bit higher than the big airlines but that's for a good reason. You are getting first class service on a 30 seat jet. There are no problems with checking bags, waiting in line or fighting with the million other people trying to get to their flights. They operate out of a separate hanger next to the main terminals at Burbank airport so you're not battling traffic either. You check in at the counter, which is 25 feet from your airplane. I checked in and went straight to their lounge where there were complimentary snacks and Starbucks coffee. Then I sat down on the couch and watched other people reading the newspaper, using their phones, playing corn hole. The staff was hand carrying baggage and placing them on the nearby the luggage racks, not throwing them onto a conveyor belt with no regard for what's inside like the big airlines do. The atmosphere was so relaxed. When it was time to board, everyone simply walked quickly through the boarding pass line and climbed the stairs to get into the small private jet. There was no undressing to get through the TSA lines or scanners. There was no walking 1 mile to get to your assigned terminal. Everything was so easy. It made for such a pleasant, relaxing traveling experience. I'd definitely pay a little extra to do this again. read more

I do like this airline however they need to stand down on their militant Covid mask enforcement. It's more ridiculous than any other business I've been to. Here I am with my MASK ON Sitting very FAR away from people in the OPEN AIR Burbank hanger waiting for my flight trying to work but it's slightly below my nose so my glasses don't fog up. I still get reprimanded by a JSX employee. It's June 16th and the state of California has already lifted the mask mandate. Corporate needs to update or refine their protocol on this or I'll fly with a less obnoxious airline. read more

A much better experience thank going through the airport! No TSA, no running through the airport... nice waiting room and lounge! Friendly staff! read more

JSX - Airlines Near Me - Burbank, California