Serious savings for those willing to forego some, if not all, comforts. The wife got us tickets from Burbank to Denver aboard Frontier Airlines for $26 per person. For such a low price, we were willing to deal with the narrow and non-reclining seats, our assigned seats not being next to each other, and even having to rebook our flight altogether because Frontier decided to cancel the original one. We could've paid a fee to pick our seats, but we decided that we could stand being apart for two hours to save some dough. Fortunately, we were both placed in a row that had one seat unoccupied. Frontier only does food and drink service for those willing to pay up. Pro tip: you can pack a lunch ahead of time and bring it through TSA! Frontier certainly isn't for everyone. I'm a skinny guy, but even I would've been very cozy with my rowmates if I had ended up in a full row. Frontier can be a good option if you're willing to roll the dice, and their fares still seem competitive even if you decide to pony up to suffer a little less. read more

I keep trying to give Frontier a chance. Truly. I have flown with them multiple times and every single experience has felt like stepping into an experiment where the theme is frustration. Flight cancellations without warning. Flights delayed overnight with no gate, no information, no apologies. Customer service that feels like a maze built out of hold music and broken chat windows. Hours spent trying to get a real answer, only to get a voucher for fifty to seventy five dollars that can only be used on future Frontier flights. That is like getting a coupon to return to the same restaurant that gave you food poisoning. The planes feel tired. The operations feel chaotic. It is impossible to tell if anything is on schedule or if anyone at the airline actually knows what is happening. Tonight it was a mechanical issue, again. No clear communication at LAX. No signage directing passengers to the shuttle to the international terminal, which is a long ride if you are coming from Burbank. Frontier simply does not tell customers what they need to know to make smart decisions. Families with kids, people with jobs, travelers with tight schedules deserve better than this level of silence. Frontier's prices look cheap, but the cost backfires when they strand you overnight with no plan and hand you a coupon that only works if you decide to roll the dice again. My advice is simple. You get what you pay for, and sometimes you get even less. If you are considering flying Frontier, understand that you are buying a ticket for uncertainty and frustration. There is no reliability. There is no real customer support. There is only damage control and excuses. I am done giving them chances. read more

Zero stars if I could. Absolutely terrible travel experience and my flights were cancelled for a very important trip to visit my family. Do not recommend. read more

This place is horrible. Delayed our flight which is expected but what ever. This is the crazy thing is they delayed our flight by 2 hours so we come to the airport 1.5 hours before our new departure time. We already checked in online but we just needed to check our bag. The front had a sign that said they close the front 1 hour before departure which is fine because we got their 1.5 hours before. So we called frontier and they even said that was weird and wait maybe they are busy with another flight. We wait another hour and no one. We can hear our flight being called at the gate. So tsa let us through. We went to the gate agents and said no one was there and they said we were liars and didn't come on time???? So we asked them what time they closed the gate and they lied saying 9. Mind u we were there at 8:30. So we called bs and then back tracked saying we have to be there from our original departure time. Why would we go to the airport 4 hours before our departure. It wasn't a last minute delay too. They texted us at 4pm that our flight would be delayed. So not only did they not do their job they called us liars and were extremely rude. We asked for their supervisor and asked her name. The gate Agent gave us attitude and said we can ask her ourself. So we asked what her name is and she ignored us. If tsa didn't let us through with our big bags we would've missed our flight. read more

Tied with Spirit as absolutely the worst airline (hidden fees, rude gate staff, expensive baggage fees, uncomfortable seats, no USB outlets, and the list goes on.) In most cases, if you need any luggage at all, major carriers are within a few dollars and well worth it to be treated like a human being. The owners and staff running this company have to be complete a$$holes to endorse this behavior. If at all possible, choose ANY OTHER AIRLINE. read more

If I could give minus points, I would. From start to end this is a terrible airline. They are uncoordinated, always delayed, stewards are not welcoming, $3.99 for a cup of coffee, no snacks. Always, and I mean ALWAYS sitting on the tarmac waiting. I waited 1 hours to depart from LAX to Atlanta. Waited another 25 minutes on the tarmac to gate.. My flight was delayed an hour and fifteen minutes leaving to come back to LAX and sat another hour on the tarmac waiting to gate and deplane. Horrible!!!! read more

Only @FlyFrontier could delay a flight 2+ hours because they had no personnel to deboard the plane and no place to park their own aircraft. Maybe next time budget for a parking spot, Frontier. Unreal. #FrontierAirlines #TravelNightmare PBS5JV was my return flight the next day. I obviously wouldn't be in Oklahoma because I was stuck in Denver. I was promised a refund that night at ticketing and was denied days later. #neverflyfrontier read more

My daughter flew from Ontario, California to Des Moines, Iowa with a layover in Dallas, Texas. Due to the plane not being able to off load the passengers because another was in the way, 16 people, including my daughter missed the next flight. No communication whatsoever with the airline to wait on the group of people from the initial flight. My daughter was rightfully upset and was crying when she called me. The clerks at the desk were rude and not helpful. Tried to get reimbursed for the flight in another airline but they won't help. I'd advise to never fly with frontier again. Horrible experience and horrible customer service. They don't care about customers. read more

The Only Thing That's Wild Is Frontier's Incompetence. My recent experience with Frontier Airlines was one of the worst travel experiences I've had. From the moment I booked, everything felt like a bait-and-switch. I purchased their "GoWild!" pass thinking it would offer value and flexibility. Instead, I've lost money and wasted time trying to make it work. The availability is misleading, and the fine print makes the pass practically unusable for anyone with a real schedule. Flights were delayed with little to no communication, and the staff seemed overwhelmed and disinterested. Frontier charges extra for absolutely everything--carry-ons, seat selection, even a cup of water. Once all the fees add up, it's no longer a budget airline--it's just bad service with a hefty price tag. Avoid Frontier at all costs. The only thing that's "wild" is how poorly this airline is run. I will never fly with them again. read more

Frontier Airlines - Hold times no resolution even offered just disappointment and more wasted time and money. - Airlines Near Me - Burbank, California

The most humiliating and embarrassing airline you could ever take. I am a disabled person with physical disabilities and was told by Terrice before boarding my flight at the boarding counter that I needed to take stuff out of my backpack because it was too big otherwise he was going to charge me $100 to take on my backpack. My backpack is a standard backpack and other people had luggage containers that were twice the size of mine and we're sticking them in the overhead storage and we're not told to do what I had to do. I had to pull out my underwear and personal belongings in front of everybody and then he told me that I had to put and fit my backpack in this small box. I put it in the box to where it would fit just fine with my stuff that I took out on the floor. He could see that it would fit and then told me after I took it out to put it back in there because he did not witness that it would fit even though he did. After I put it back in there so he could witness it for a second time, he then told me that I needed to hold all my belongings in my lap during the whole flight in a very condescending way. He did this in front of all the other passengers that were boarding. This was flight 2134 in LAX on the 14th of January of 2026. This gate agent was extremely unprofessional and treated a disabled person terribly. Even if I was not disabled this is how frontier airlines trains their gate agents to be. After I was seated on the aircraft and the flight attendant asked me if I wanted to put my stuff in my backpack instead of holding it I told her the story and she could not believe it herself. Once the flight ended and we landed I tried to put my clothes and belongings back in my backpack so I could get off the plane. This one stewardess that had a snack cart asked me what I was looking for when I thought I dropped something on the floor. I told her I thought I'd dropped something but I don't see anything. She asked me again what I was looking for and I said I guess there's nothing that I dropped. She started yelling at me to get off the aircraft in absolute hostility. I told her that I would be off the aircraft but I have to put my stuff that I was told to carry the whole way through the flight back in my backpack before I could leave the aircraft. She then started yelling and I said if you would just let me do this I could already be off the jet. She then said yeah right I seriously doubt it. I told her because of her unprofessionalism and the way she treats passengers and the way I was treated from the gate agent I would never fly with frontier again. She told me good don't ever come back! This was the most embarrassing and terrible flight I have ever had in my entire life and I will never fly again with frontier and neither should you. The most disrespectful people you will find are working for frontier. The other stewardess and person working for frontier that was on the jet said nothing but just watched her behave the way she did. The only thing that stopped her from yelling was when I pulled out my camera and started to take a picture of her. In this picture you will see the flight attendant on this jet that treats people terribly and does not care if a person has a disability or was treated poorly already from another person that represents frontier airlines. I have never been so embarrassed in my entire life as a disabled person or as a person.. read more

Frontier Airlines - Hostile and abusive stewardess - Airlines Near Me - Burbank, California

I Try to fly with frontier was a nightmare I never going to use it first they delayed the flight after 3 times delay the flight they let us know it's gonna be canceled. From Salt Lake City. Sale Lake City to L A City I Was traveling with my two granddaughters they Suffer, Too Much, we don't have a place to stay because The Hometown is Wendover Two Hours Far, Away From Salt Lake City Frontier, The Night To cover a hotel o Anything they just give us a 100 dll baucher To Fly With them, Again. I don't know why this company is still in Business. read more

July 20, 2025 Probably one of the worst travel experiences I've had in a very long time. I'm sure it won't sound like that big a deal, but if you had experienced it yourself, you might feel different. We arrived at Chicago O'Hare airport around 4:00 AM, about 2 hours before our scheduled departure. There were long lines everywhere. We got into the Frontier Airlines domestic line, which had three stations for self-baggage check. One of them was not working. There were three agents at the check in counter, one for international and two for domestic. One of the two agents at the domestic counter was helping a gentleman that was still there at the counter 30 minutes later. The agent did occasionally ask him to step aside so that she could help other passengers, and in fact was the agent who helped us, but when we left the gentleman was still there. As we were leaving, the agent at the international counter informed the other two that he had stayed longer than he was supposed to, and that they then needed to manage the international line. Thank goodness we had just finished. The TSA lines were really long, but we got through them pretty quickly. We got to the gate in time and boarded the plane. Immediately after taking our seats, my husband and I were verbally accosted by a passenger two rows in front of us. She was screaming at us as loud as she could for a good minute, maybe a little more. Not a single flight attendant came to assist or ask what was going on. We sat at the gate for 20 minutes past departure time before the pilot advised us that they were "waiting for maintenance clearance even though maintenance had already been completed". After another 30 minutes, the pilot advised that there were 4 passengers bound for San Diego that would need to deplane because the were going to miss their connection in Denver, and that they had been booked on a non-stop. The 4 passengers stood at the front of the plane for 10 minutes or so before anyone realized the jet bridge had not been brought to the plane. After sitting back down in their seats, the bridge was finally brought to the plane and the pilot advised them they could now leave. In the 2.5 hours we sat at the gate, those were the only 3 times the pilot addressed the passengers. Once we were in the air, it took three attempts to get the beverage cart going without there being turbulence. When I requested an orange juice I was advised that it would cost $4.29; the only thing complimentary was water, which I was served without a napkin. While the flight attendant was at our row with the cart, another passenger approached him and asked if he could get a hot towel. The flight attendant advised him that there was no hot water on the plane, and that that was the reason for the delay. So, we waited 2.5 hours at the gate due to no hot water and took off without hot water anyway. When landing in Denver more than 2 hours late, the pilot never once made an announcement asking passengers to remain seated if this was their final stop or if they did not have a tight connection, so that those with a tight connection would not have to wait. Every flight I have ever been on that is delayed by that much has done this, until this flight. Luckily, our connecting flight was only a couple of gates away and we made the flight. Even better, our luggage actually made it to Burbank, which I had serious doubts about. I selected this airline because of the times and convenience of the flights, not because of the cost. This was a business trip and not costing me anything. This was my first time using this airline. I absolutely guarantee it was my last. read more

HORRIBLE....we loaded the plane in SFO then we sat on the tarmac because we had no pilots. An hour and a half later we finally left. Got to LAX and sat on the runway because we had no gate due to being late. An hour flight turned into three plus hours. Super disappointed seems like every time I fly this airline it's something. Most likely won't fly with them in the future I'd rather pay more and not have the issues!! read more

Horrible experience flying yesterday. First flight in the morning was delayed an hour for maintenance. Caused me to miss my connecting flight in Denver. There should have been better communication when this happens. Was forced to spend $500 getting a flight to my destination. Called customer service who told me to drive to my destination. Very unacceptable. Will be working on being refunded for extra money spend due to this airlines mistakes read more

Avoid using Fontier Airlines. Flight: F93212, LAX - DFW, 2025-04-20 10:49 I think the main goal of Frontier is to show how bad the service could be. It's the most uncomfortable flight I ever had. The baggage drop off is in one place, the flight is different and you have to wait until the shuttle will transfer you to the place where the airplane is. The employees were not friendly and the crew members in the airplane were extremely rude and I felt I am not in the USA. One of the stewardesses removed my son's hand baggage from the upper baggage place designated for carry-on and personal items and gave it to my son. She put the baggage from another passenger without asking us for any permission and no excuse. It was too uncomfortable for my son to hold his baggage for 3 hours during the flight. I am attaching a photo of that rude subject. Avoid meeting her. I think this airline's rules allow crew members to be terrible. Please use other airlines and don't allow them to harm our country for a couple of dollars. read more

Frontier Airlines - Rudest crew member of Frontier - Airlines Near Me - Burbank, California

If it was possible, I would give zero stars to this company for the lack of customer service. I have been trying to get in touch with a customer service representative for about now two weeks. I submitted a name change since July 8th and received an email response that the turnaround time would be 48 hours however it is not true. I reached out again to customer service and it's difficult because you have to stay in a chat and they do not permit phone calls so you go into this chat and this chat you have 30 seconds to respond or you have a timeframe to respond. If not they disconnect they don't care if you get up to use the restroom. They don't care that you have been waiting for 3 to 8 hours just to be able to get a message or an update. I waited for 3 to 8 hours each time and when I finally got in contact with someone I was told the same information that it would take 24 hours for my paper that I submitted on July 8 to be processed in 24 hours and again it was a lie. The photo you see is of an interaction of today where I waited for three hours just to be disconnected in a second from there. I am still with them. I have been trying to get in contact with them since 10 AM and currently it is 5:42 PM and I am still being told that it has been escalated that the turnaround is 24 hours, but I do not believe them because I feel like they're just copying and pasting the same response it took me three hours to eight hours to be able to speak to someone and they respond to me in five minutes with false information I am beyond disappointed and angry because I had to come to this extreme where I have to go to different social media platforms in order to get attention to be able to make sure that my submission for a name change has been processed correctly. I have emailed them directly through the customer care that they submitted to me and I have not had no courtesy of having them respond to me. I am tired so if I were you, I would be worried to ever fly with them because of their lack of customer service and their lack of really caring for a customer. read more

Frontier Airlines - Customer service interaction that took 8 hours to get an answer - Airlines Near Me - Burbank, California

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

Booked a flight to and changed it twice. Customer service representatives kept lying and saying that I paid 379 for one flight to Las Vegas. Got promised a full refund for them to walk it back and only receive a refund of 34 out of the 531 I paid. DO NOT BOOK FRONTIER. They are a scam and argue with customers. Will never fly this airline again. It took 4 hours to receive a refund of 34 when was promised the full. read more

Frontier Airlines - Airlines Near Me - Burbank, California

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Caution DO NOT FLY FRONTIER AIRLINES!!!This airline is bottom of the barrel. We had a flight from LAX to LAS arrived 3 hours in advance of our flight to find that we had to pay $150 for each checked bag (3), it added $450 to our flight cost that did not include the return flight. We get to the boarding area, went to the food court came back sat down never to hear our flight boarding being called. Went to the counter to see as it was 10 min before the flight was to depart to be told we boarded 45 minutes early the gate closed 10 min ago. It was my family and 7 others who missed the flight all stating that the flight was never called to board. The counter clerk responded with " well over 99 other people made the flight." Now I did not mention that we were at terminal 6 and had to check bags at terminal 1, needless to say we had to take a shuttle back to the ticketing counter and try to get the next flight out, to find out that they wanted to charge us another $450 per ticket (3) and the flight would not depart until the following day. We ended up booking with Southwest with a flight leaving in 30 minutes. Made the flight but had an even more issues on the return flight. Never Again will I fly with this incompetent, rude clerk airline in life. read more

The WORST airline I have ever tried to book with!!! I've never experienced this problem with an airline. They are the worst in costumer service every time I would call the agents were never helpful because THEY kept canceling MY flights then they're SCAMMING asses kept trying to charge a change fee or cancellation fee. When I never wanted to change or cancel my flight to begin with it was them looking for extra money out of us! It was up to an 80 dollar charge for EACH person for cancellation fee. It was completely ridiculous and I will NEVER book with this airline again & I will never recommend this airline to anyone! Wish I could give 0 stars read more

Lax has u check in at Terminal 1 then wait for a shuttle which they wait to be filled before leaving took at least an additional 30 min. I personally missed my flight along with 5 other passengers even though this may not be Frontiers doing it directly impacts there customers read more

12.7.21 review post quarantine. They do a great job here at the BUR! Friendly in customer Service, the flight attendees were punctual and great. Not a single delay! Went from Phoenix Sky Harbor to the BUR. They also offer snacks and drinks, and combo meals at a discounted price. Which I believe is a new thing. Fly frontier/spirit! At your own risk :) Personally I've had great experiences. Pro Tip- no need to pay for baggage or seats.. usually you get lucky and assigned together or walk right onboard. read more

Booked a flight ( round trip), LA to Denver and back. On the way to Denver- delay 5 hours. On the way back to LA, after 3 + hours of delay, they cancel the flight with no alternative to get back home. Company employee was aggressive, almost rude telling passengers that there are no options to get home that night. I ended up paying $400 for the last flight that night, to LA. No compensation offered for the delayed flight to DVR and no compensation offered for the cancelled flight to LA. Cheap ( in the worse meaning of that word) company. Do NOT fly Frontier! read more

I flew with them only a handful of times and they gave me grief every time. Don't be fooled by the low airfare. Everything else will cost you and it will end up being more than flying business class. Your seat will cost you $20-50, if you didn't have your ticket printed out or have their app to check in then it will cost you $25 just to print out your boarding pass. My carryon luggage is the right size and fits into their measuring bin and they still charged me $99 and forced me to check it in because they said it didn't fit in smoothly and I have to tug on it to get it out of the measuring bin. Don't bother talking sense into them because their attendants will right out yell at you. I couldn't stand them anymore and canceled a flight I had with them and it took them a little under 3 months to refund me. I had to keep calling them and emailing them and contacting my bank to go after them. Every experience I've ever had with them is absolutely terrible read more

The worst airline and flights. The staff at the gates and crew are very unprofessional unfriendly and cold. The flights have no phone chargers, they have hidden fees for everything from your carryon to your luggages. It's almost like they're ready to fight with you if you even ask them any question about your seat or luggage. The gate staff was yelling at passenger to get in the flight when they just started the boarding for our flight from Seattle to Vegas to LAX. You're better off paying for a bit more expensive flight with no hidden fees or better service than flying with this horrible airline. read more

Falsely advertised flights. Don't rely on them if you have scheduled plans. They will cancel your connecting flight and leave you stranded.

Six months ago I purchased that all you could fly pass whatever it's called for $500. I've flown out of Burbank airport many times using frontier airline so I know they fly from Burbank so after six months of waiting for this pass to finally work I go online today and every flight from Burbank is unavailable. There are no dates available I live in Los Angeles there's two airports there's Burbank and there's LAX frontier does that fly from LAX? They do fly from Burbank so I contact frontier airlines and they tell me that they're sorry but there's no flights from LAX or Burbank but I could go to Ontario or Palm Springs or Sacramento. All those are three hours away from my house or more that's not gonna work I asked for a refund they told me sorry no refunds. read more

Frontier Airlines - Airlines Near Me - Burbank, California

Never ever use this airline!!! I had to fight tooth and nail for a refund after they had so many technical delays I couldn't book anything

Frontier was my worst ever experience of flying in my life and I'm never flying with them again and going not recommend To know one. Bully me to go get my bag and when I get to the airport they was no one there on time they said they were .week later finally got my luggage and my medicine that I haven't took in a week I have to waste money I don't have to just go to the airport just to see if so going to be there when they said and my last thing for I got to said frontier sucks I wish I can give them no stars read more

First a week before my flight I got an email that said my return flight was cancelled and they rebooked my Burbank to Phoenix flight through Vegas departing 18 hours later with a 10 hour layover in Vegas. So I was forced to rebook my return flight with a new airline. Due to the lack of notice my last minute return ticket was double. Then when I showed up to my departing flight they delayed it twice and I had to wait at the airport for 5 hours. It's only a five hour drive. Will never fly this airline again. read more

Zero customer help. Chat sucks too. It's not even cheaper for a business traveler. Give up Frontier, your new frontier is not in air or space travel. read more

While the flights may be cheap the customer service is non existent. I have been corresponding for weeks about a refund for a flight. Their policy states that when a death certificate for an immediate family member is provided a refund will be issued. This is not the case and they will say the "documentation provided is not acceptable" until an an email saying no further correspondence will be made. read more

Worst service rude workers. Make Sure not to book a ticket with this airline. Pilots are not proff too