So guys, from the top I had a trip from LAX to El Paso, TX and that was something... I paid $215 and I think this is too much for that, the reason why you can see in my pics. I think a trip like this should cost $50! 1 - wifi 2 - leg spot 3 - no food and drink menu on the board (why should I spend time and bother somebody to ask?) 4 - transfer (but I think that more related to LAX, I had the gate 52J) read more

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Worst airline ever. They made us miss our flight and never tried to get us a new one.

I just flew American Airlines and I couldn't believe how bad the service was in first class. I accepted an upgrade 24 hours before my flight thinking that if I pay almost $900 for 3 passengers that we would get first class service. It was just like sitting in the basic economy seats but just a bit bigger. The food was horrible. The bread was stale. The plugs to charge my phone wasn't working. The flight attendants never checked on us or asked us during a 6 hour flight if we wanted anything to drink. Just awful! I am rethinking ever flying American Airlines again. I asked for a refund for the first class upgrade charges and they denied the refund. Shame on you American Airlines. What horrible customer service. read more

Last time I fky American Airlines. I think they are a bunch of Sadists. As a dieabiled person it was torture. Vi couldnt go to the bathroom for 11hours. If thete are mechanical problems do it BEFORE people board read more

I have been a first class passenger to American Airlines for over 15 years and I've had my little incidents with them but they've always corrected it. This time they didn't.. not only did I get bumped on a flight out twice because the planes broke which made me 7 hours late getting into Nashville it happened three more times on the way back for a total delay of almost 23 hours between the flying out there and flying back. You can truly tell that this airline has completely gone downhill do not fly them anymore because the gate attendance who were trying to rebook me on different flights didn't care and we're just crass about everything!! So my suggestion is never fly this Airline because I have a ton of miles that I am just going to let go this Airline pissed me off that bad. read more

Today I flew from Burbank back to OKC and I was so thankful to avoid the LAX madness. This airport formerly was called the Bob Hope Airport and I wish it was still named in his honor. The amenities are showing some age, but you can never discount the speed at which you make it through security and get to your gate. I'd absolutely fly here again. read more

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American should be ashamed of their employees named Brandon and Shelly. I had the worst experience ever today and was treated like a criminal when I was just trying to get help. The security lady gave more customer service than this guy Brandon. Brandon completely failed. He never once tried to find out what was going on or help, instead he pretty much came over in attack mode. I was treated like I was threatening to blow the place up when all I kept doing was asking for someone to help me after THEY gave me a gate pass for a different airport. Shelly... I fear she may have underwent a lobotomy before her shift because huh!? It worked out in the end. My tickets ended up cheaper with Southwest. Southwest counter had good vibes all around and helped me when I had questions. I also learned they have different rules with certain things and it will forever save me money. I'm kind of glad things went the way they did, God has a funny way of redirection. read more

American Airlines is my first choice when I book a flight. I find the staff to be friendly, informative, and always ready to help. The staff have solved problems for me, often before I knew I had one (proactively notifying me of a need to change flight plans when they anticipate delays/cancelations, etc). On the few occasions my flight was delayed and I miss a connection, they have not hesitated to rebook me on rival Airlines to get me to my destination. read more

I'm a 3 million miler with executive platinum status for many years. I am very loyal but recently, I have had occasion to fly on United and Delta. They are both far superior in so many ways. So I wasn't surprised when I read that those other airlines are doing so much better financially than American. I tried to speak with someone at American, maybe take part in a focus group to try and help them and I couldn't fine anyone to even express that to. Its no wonder that they are doing poorly and it pains me to say so. read more

American airlines is a disgusting and greedy company! They ripped my wife and me off for $2,000 during the pandemic, claiming that policy stated that had I purchased our tickets a few weeks later we would have received credit! No matter how many times over the years that I've tried to contact them and get some, any credit, they say, "Sorry, your loss." Don't trust American, fly any other airlines!!! read more

American is our airline of choice, and we are richly rewarded for our loyalty. Our first flight out of Burbank in years, and my husband with a broken ankle, but everything worked perfectly. Flight was on time. Ramp was a little tricky, but we got help, and we got upgraded to business class. Life is good, and we remain loyal customers because of the great service. read more

American Airlines - Ramp - Airlines Near Me - Burbank, California

I lost my switch with a few games in it... left it in the plane and was able to get it back... was just happy to see the 300 dollar devices but when I opened my case up two games were missing... fuck that Asian flight attendant with glasses that wears a mask that fool definitely stole it... he was rude asf on the plane and looked like he didn't want to be there... it says a flight attendant got it and handed off to a American Airlines supervisor so it's one of the two but I'm most certain it was that guy... I say at the emergency exit and so did he for take off and landing... coward read more

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If you don't value your time, and possess a lot of patience, by all means fly American. The staff is under-trained and overwhelmed with the constant stream of delays and cancelations. So, if you need to re-book or be re-routed (their fault), be prepared to wait another 2 hours for assistance. The employees obviously don't have strong leadership, otherwise rectifying a situation would not be soooo complicated!! Their staff are simply too burned out to care, and I can't say I blame them!! read more

I literally sprinted to get the last gate. Had 15 min before plane was supposed to depart and it was still at the gate. These mofos made me take an Uber to LAX to catch another flight. Keep in mind they still hadn't closed the doors to the plane and we're waiting for ice and who know what else. Worse airline ever in my opinion. read more

Just NO! I've been a Southwest member for years but, they don't fly everywhere. I just flew to Gulfport, MS with a stop in Dallas. I left out of Burbank & it was okay. The longer flights have larger planes & while this flight was packed, the seats were comfy & seemed roomier than SW. Coming back the gate arrival & departures were changed midflight. Arriving went from B44 to B14 and A28 to A9. Come on; Dallas airport is like a city FGS. I had to use a sky cab & even then it took over 30 minutes to get to my gate. Because of the change ... no Texas BBQ for me. The plane was smaller and so were the overheads. For some reason AA passengers are aggressive and try to deboard before their turn. Not for me. read more

American Airlines - My Boarding Pass - Airlines Near Me - Burbank, California

Flight attendants tend to be uncaring. Pilot are overpaid and selfish. (would rather taxiing out to runway, KNOWING that they are out of duty time, just to turn back so that they can accrue flight pay). Seats and isles are too small. They are suing the government because they don't want to be transparent about their fees. Just raised checked baggage fee. read more

American Airlines is officially the WORST AIRLINE. They sell tickets and don't honor them. You get to the airport on time and they tell you you cannot board and they try to sell you another ticket. This is a racket because they officially sold your seat to someone else. This is dishonest business practice. Do not use this airline. read more

This was booked for my parents. The flight was delayed from Burbank to Dallas and Dallas to Beaumont same situation coming back. Also gate changed numerous times. For both going and coming back. We requested for wheelchair services by the time they got to Dallas wheelchair person left and they ended up walking more then 3 miles due to gate changed. Same thing happened on their way back. Keep in mind my dad had knee surgery and he is 86 years old. I am very unsatisfied with AA and would never use them for any flight. They had worse experience read more

They are incapable of being on time with their flights, making their customers lose their connecting flights and somehow, although it's all their fault, their staff speaks with you with an attitude. Delia is working at LAX right now, she is the example of refusing to help you out, she lied about who the manager was and basically showed someone randomly to get us out of her hair. Can you please respect your customers? read more

I made my reservation a month ago and I get a ticket without assigned seats. I have to wait in line at the gate to get a seating assignment. What kind of BS is this?? read more

American Airlines - what happened to my assigned seats?? - Airlines Near Me - Burbank, California

WORST TRAVEL EXPERIENCE EVER!!! Outbound -- arrived SIX HOURS LATE: Return Flight -- ridiculously small-sized "passenger(?)" aircraft now used primarily by some airlines to "maximize their profits" -- informed us that our "Carry On's" were actually going to be taken away and "collectively stored" somewhere (because the overhead compartments were completely inadequate). Upon arrival at Dallas (which is MONSTROUSLY HUGE -- MILES ACROSS -- and which REQUIRES use of trams, and multiple terminals, miles apart, on circuitous routing, etc.) we were informed that our "Carry On's" were not going to be given to us for a "little while" (there was a "delay(?)") -- but our connecting flight was LEAVING in TWENTY EIGHT MINUTES!!! From a very far removed Terminal. I politely wanted to verify that our connecting flight would be held -- since this was THEIR ERROR -- and was snippishly (almost gleefully) told "NO!" (as though she thought it was ridiculous to consider the travel needs of their clientele). We LITERALLY HAD TO RUN, and even then, made it with LESS THAN TWO MINUTES Before they Pulled Away from the gate!!! Absolutely NOT OK!!!!! read more

Wow, charging the 'difference in the fare' costs to move a flight up 48 hours due to a death in the family?? What heartless, awful people run this airline? read more

Worst experience ever! Tickets were purchased months in advance for Thanksgiving travel. Our flight was to leave at 12:49 and received e-mail advising it was changed to 2:49. It is now 4:05 pm and we have not left because pilot had to return for gas after waiting for travelers to change flights for $1,500. Time off was requested by my son for this trip. In the meantime, family and events are awaiting and can't not advise our family exact time of arrival in Dallas. Still on run way awaiting departure. To wait over an hour more after 2nd delay is unprofessional and unacceptable. DO NOT FLY AMERICAN AIRLINES!!! NEVER AGAIN!!! read more

American Airlines - Airlines Near Me - Burbank, California

This airline is no longer an airline that my friends, family and I use anymore Do not trust this airline they will cancel your tickets reservation , And if you're lucky to fly with them expect delays after delays lies after lies Not even a 3rd world country has Service like read more

American Airlines - Here we are Just don't know what to do anymore - Airlines Near Me - Burbank, California

I have no problems with American Airlines, because I'm still alive. No plane crashes... Roundtrip with layovers and everything. So this what I must say about Ethiopia, Thailand and Boeing, "Pffft...". read more

American Airlines - American Airlines, Nexos Magazine - April 2019 - Airlines Near Me - Burbank, California

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Worst customer service. Malika was extremely rude. I was here 40 min before my flight and they won't board me since I was not 45 min early. Now they won't even talk to me or rebook a different flight. This is insane. I'll have to contact corporate. read more

Horrible. I check in a day early, arrive 2 hours early, and go to he terminal their app tells me to go to. Then I found out they traded gates with Southwest, so the flight I'm standing in line for, going to the city I'm flying to, at the gate their app tells me to be at, is for another airline. I have to leave the terminal by completely exiting and go thru security again at another terminal (which of course doesn't honor TSA precheck. Sure enough, missed my flight and the gate attendant looks dumbfounded and asks why I didn't check the board to confirm the gate. I asked why does AA put the info on the app if it's not accurate? Use a different airport and avoid American Airlines. read more

I had an amazing departure, but a horrible return flight. So I guess that averages out to 3 stars. My departure: partnered with us airways on a canadian regional plane where you have to valet your bag at the gate because the overhead compartment is so small. Never experienced this, but it was not a huge issue. The flight was originally going to be late but it turned out to be on time and we left on time. My return however was the exact opposite. It was out of Phoenix airport and it waa again another partnered airline. I was supoosed to board at 8:40 for a 9:05pm flight. We didn't board until 9:45 due to the airline changing a tire on the runaway. The plane arrived at 8 but they had yo do this maintenance, which took forever. You would think that was it, but no...then they took more time to refuel the plane. I did not end up leaving phoenix until close to 10:00pm. Which is crazy because Burbank airport has a niise curfew which means my flight whuch arrived after 11:30 pm at Burbank was the last flight of the day. That should never happen!!! It sucks that it is hit or miss but what can you do. That's traveling for you... have patience or you will have a horrible experience read more

American Airlines - Flight to phoenix on time! :) - Airlines Near Me - Burbank, California

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I booked an American Airlines flight #AA2599 leaving Burbank CA on 09/07/24 at 7am connecting in Dallas with my final destination to Laquadia Airport NY. The boarding agent insisted that l check my small carry on bag.I explained that I had one personal item and my Carry-on bag which was my allowance, and that my connecting flight with them was delayed for 2 hours , so l had to try to get on another flight once I get to Dallas. I also explained that l'm participating in an event that same evening. She didn't seem to care and insisted that she will not allow be to board with my Carry-on. She stated that my options were either to check the bag or look for another flight, and that she will be closing the gate in 5 minutes. It was an impossible and stressful situation since there were no other flights leaving at that time. She was very rigid and rude and even when I explained the situation to her she would not budge. When l finally boarded,there were plenty of room to store my bag. When l got to Dallas that same delayed flight was delayed twice. This was the most unpleasant experience I've ever had with an airline. American Airlines needs to do better. read more

This is the worst experience ever! Worse than the DMV!! Missed a funeral, so many cancelled flights, no luggage without extra pay...American Airlines you are what's wrong with flying. read more

I planned to go back to Hong Kong on Feb 2, 2019 and arrive in HK on Feb 4, 2019, which is Chinese New Year Eve, by Flight 193. Same as Christmas Eve, Chinese New Year Eve is also a ritual that children go home to accompany parents. All family members gather together in Chinese New Year Eve means a completion of a family. I haven't been home for Chinese New Year for 25 years due to my job and timing. I grabbed the chance this year to buy the ticket from AA to Hong Kong and I was thinking that I could do this family ritual by returning to my parents to celebrate the Chinese Year. But my dream was broken by this 20 hour delay. Instead of departing on at 11:50 pm Feb 2, 2019 the flight delayed till 8:30 pm Feb 3, 2019 to depart. In the plane, we kept receiving ambiguous messages about different departure times. Finally, Instead of arriving home on the Chinese New Year Eve on Feb 4, 2019, I will arrive Hong Kong on Feb 5, at 4am. I felt so disappointed to the ground crew's service. After we deplaned, the ground crew only told that there were two options, either stay in a hotel or provide transportation voucher to go home. I tried to explain my urgency to go back to Hong Kong, but what I received just a piece of note of what to do instead of an actual person talk to me, such as if there was a chance that I could change to other code sharing airlines. I feel very disappointed to the service. read more

PISS POOR SERVICE. I requested to sit in extra while showing my military ID. And upon walking to board flight the ticket agent saw my Blue handicap parking decal, STOP me rudely and loudly saying I can't sit in exit. Even. After I stated 5 times I am willing and able to assist in case of emergency. Never. Never. Will I fly with AA. CANCEL MY POINTS NEVER AGAIN. The customer service at America Airlines is at a all time low. As an active military personnel I felt the staff was very disrespectful, discriminating and unwilling to help. Not a welcoming experience at all. Very piss poor service. This will be my last time utilizing America Airlines services. read more

Picture this: it's my good buddy Noah's 21st birthday. He's excited to experience it with friends and family going down to New Orleans. Spent a bunch of money. Vacation time off work. Ready for the time of his life only for this sad excuse of an airline to tell him and everyone else on that flight, that it's canceled for a "PrObLeM wITh ThE PlAnE". Okay fine. Let's get these people out on the next available plane. But not one sorry excuse for an employee there worked with any urgency to solve anyone's issue. In fact they made an announcement and then scampered off with their stupid neckerchiefs. Now what? What are we finally compensated with after getting our lives torched?? A round about path of flights and layovers to make it to our destination 24 hours later. THATS IT. Noah said F this I'm going home. Y'all suck AA. It's a don't fly from this guy. read more

I would die in aircraft due to having breath shortage resulted by narrow space and non removable iron for the sides of chair and being tortuned there for hours , caused me stress and breath shortage . I asked a male hostes to bring me an oxygen to survive, he went to ask whether there is doctor in aircraft or not, but he came and said SORRY WE DON'T HAVE ANY DOCTOR AND NO ANY OXYGEN TUBE IN THE AIRCRAFT. i asked him at least give me a water and he brought. and we landed after half an hour. meanwhile my feets had blown due to stucking my chair for long hours. otherwise all other chairs were having removable iron . it was said that emergency exit seat is wider couple of inches , but it was not like that. it would be better to make the emergency seats removable irons so that heavy set people could fly comfirtably , or before buying the ticket on that chair to be asked the weight and tall of the passenger. and to be sold ticket accordingly. read more

Website promised WiFi. When I got on the 6 hour flight they told me that WiFi on this flight is never available.

Their marketing department doesn't make good decisions on social media. Do they even care about bad press. Anyway, if I got any good customer service, I'd not spend time writing negative things about the company. read more

Worst airline service I've experienced in 30 years! We flew from Los Angeles to Pensacola round trip. While connecting through Dallas on our outbound flight, the connection plane was put out of service due to hydraulic failure. It took over 3.5 hours to get another plane and instead of arriving in Florida by 2:58 pm, we arrived at 6:30 pm. Unbelievably, on our return, we were delayed over 5 hours with our Dallas connection plane also taken out of service because after scheduled maintenance that found that the oxygen masks would not deploy if needed. We were loaded and unloaded on our connection plane. Once reloaded, we had to wait another 1.10 hours for the catering truck, and then another 20 minutes for someone to push the plane back -- all in DALLAS, American Airlines' hub! The pilot was clearly apologetic and frustrated, stating that he had no access to the catering vendor, calling repeatedly for service and for help pushing back the plane. No amount of first round only free cocktails will make up for this disorganized, poor quality service. I'm also cutting up my American Airlines credit card! read more

I have been a member of American Advantage MC for several years. Their customer service is horrendous. I was on the phone for an hour and still did not get my issue resolved and they tried to pass me off to do what I needed online but I stated I already had done that and it did not work and the hoops they make you go through to use your points is ridiculous. They also have an annual fee but do not give you any extra points for being a loyal member. They are also much more expensive most of the time. I highly recommend if possible just to use/apply the Southwest credit card with miles. SW also gives you 30K points for signing up. I will be cancelling my AA card soon. read more

This is the worst experience ever! That was my first time with American Airlines and I don't like them already because they sell tickets more, not available seats! The person who pays more gets seat! What a human heartless company with FREE heartless smile. I will never ever ever use this company anymore! Shame on you! read more

American Airlines saved my trip to Cuba. being a disabled American they offered many amenities I was first to board and well taken care of. I had a personal flight attendant push me through several airports and help me with all my carry-on. Customer service even moved my seat to the bulkhead for extra legroom. The staff was friendly and incredible. Will be using them for my next trip read more