Great ground crew in Burbank & in Salem Oregon -- especially Ron & Echo in Salem & Jordane in…read moreBurbank Even the TSA on both ends is delightful . ‼ Avelo Flight attendants are RUDE, inattentive, pay no attention to passengers, allow bags blocking floor during take off & landing AND allow people who paid lower rates for their seats to move up to the extra legroom seats that others have paid a hefty fee for. I have flown Avelo 5 times since they began flying direct into Salem, Oregon in 2023. My Flite attendants on flite # Tuesday, 2nd July, Salem to Burbank was the WORST I have ever encountered domestically or Internationally, and I am a frequent traveler . The most rude large female attendant,Ashley, had an unpleasant attitude at boarding. By the way do not expect any greeting from Avelo attendants they just stand & speak amongst themselves! In this case on the 2nd July they were complaining about wheelchair, stroller, and car seat passengers. Offering NO help. We sat on the runway for at least 30 minutes due to a mechanical issue Flite attendants offered no water, didn't check to see that bags blocking rows were stowed for safety requirements or make any announcement -- the pilot finally did after 20 minutes of sitting After takeoff I entered the front lavatory (I was in seat 2 C) There was NO toilet paper, hand towels, or seat covers -- no more than 2-3 people had used the lavatory before I did. Hence obviously no staff replenished supplies nor tidied up pre takeoff . When I told 2 of the women, Ashley, and a very unkempt, wild haired employee standing chatting they were rude and one mouthed "bxxxh" at me. She then proceeded to say to me " thanks for telling us how to do our job" What is the job of Avelo Flite attendants... appears to be nothing!!! Upon returning to my extra legroom seat suddenly a very very obese woman -- taking up 2 seats with the armrest up -- appeared in my row. She had been assigned a seat several rows behind me-- I told the staff that this was inappropriate as I had paid extra for the seat in row 2. Ashley told the large woman that "Ms Privileged did not want her in her row" -- referring to me and moved her to another extra legroom seat behind me. Eventually 4 people in seats further back in the plane ended up moving to the extra legroom seats all around and behind me with no word from attendants. When mentioned to the only friendly and active attendant, Ashlyn, she replied, "moving seats is not allowed but I am not working the front of the plane so there is nothing I can do" This situation on Avelo certainly wouldn't be tolerated on any other airline, one in coach is not allowed to move forward to empty business or first class seats. Avelo has attempted to brand themselves as a budget airline -- it is far from it-- carry on or checked bags are $60 + each, seats with any extra legroom is up charged extravagantly. Round trip for me was approximately $500 -- not inexpensive. I am hoping that Alaska or some other airline will add flites to Salem as I travel there frequently due to parents, family, and business. In my various 5 round trip flites I have witnessed Flite "non- attendants" sitting eating meals, reading magazines, playing solitaire and other games on their phones, and gathering in the front galley speaking loudly and inappropriately in front of passengers. On the flite up to Salem from Burbank the attendant in her jump-seat chomped, cracked, and blew bubbles with her gum the ENTIRE Flite I was in the 1st row hence could not ignore her poor manners. This was beyond annoying. NEVER have I exited a flight and immediately requested to speak with a manager or supervisor but I certainly did after this trip Very very nice man called Jordane at the Avelo podium in Burbank took notes and said someone would contact me -- a week later of course, no one has. Also the website for Avelo is not up to par making it very difficult to make or change reservations, add bags, book special assistance or any other options. Sadly I am forced to fly Avelo as it is the only airline flying directly into Salem

Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't…read moreallow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job

Smaller than Las Vegas but same great service. In and out and we feel weird being only 30 minutes…read moreearly but...we apparently are really early! Love it, gonna be hard going back to the big airports. This is too much fun! Cookies, water, and coffee is what you get here. No frills, but who cares?

I've been flying JSX for a number of years, ever since they were a fledgling airline. I've only…read moreflown their Burbank-Las Vegas route, one of their most popular. Burbank was their first LA airport; they now also fly out of LAX, Santa Monica and Orange County. I've seen the brand's fast growth, as witnessed by their ever-increasing number of destinations, subsequent increased crowding at their airport hangars, and ever-increasing costs for flights, valet parking and rental cars (JSX works exclusively with Go Rentals). JSX's main advantage over traditional commercial airlines is their more comfortable overall experience. Touted as a semi-private airline, they fly out of private hangars, thus avoiding TSA. You are only asked to arrive 20-30 minutes prior to your departure. There is no online check-in available or needed, it's a simple and fairly quick process. Since the planes have no overhead bins, all bags are checked except what can fit under your seat. The waiting areas in the hangars are lounge-like, with complimentary snacks, a hot beverage machine and a flavoured-water machine. The airplanes are all small Embraer ERJ 135's or 145's with an average capacity of 30 passengers. There is one flight attendant. Beverages (including alcohol) and a snack tray are complimentary. Wi-Fi is free (Starlink) . There is one restroom at the rear; I've always found the water pressure in the sink to be very low. I've mostly flown the Embraer ERJ 135, 10 rows with a 1-2 seat configuration. Twice I've flown the 145, 16 rows with a 1-1 configuration, but these seem to not be used so much on the BUR-LAS route. I've seen the Burbank hangar go through a few modifications over the years, all for the better. The restrooms were quite pathetic in the past. The waiting area has 2 sections, one more enclosed and quiet--this area has been improved. The boarding area now has more security measures like a conveyor belt for screening your carryon. With the airline's growth, there have been some negatives. Flights have increased more than $100 each way to/from Vegas. The cost for choosing your seat also increased. Parking was always valet-only, the cost is now prohibitive. It's more economical to rideshare here, as do most folks, causing a traffic backup in their drop-off area. With more frequent flights arriving and departing, and with more destinations, the lounge can get crowded. Plus in Burbank, luggage from arriving flights is brought directly into the hangar (vs. in Vegas where passengers collect their luggage plane-side). I've only had a flight delay once. With about 6 flights/day or more to Vegas, a flight cancellation is not as horrific an issue as it would be to a destination with less flights per day. Despite their growing pains and increasing costs, I'm still a fan of JSX.

So not every airport trip involves waiting for security, that anxious moment where you wait for…read moreyour luggage etc, the indifferent service, bad food etc. For the 1% it's private aviation terminals and little in the way of lines. My complete and utter failure to win the lottery has me watching these oh so lucky travelers with quite a bit of envy. They roll up in the Escalade, and walk ten feet or so into a private aircraft (most often the assistant (s) has delivered the luggage) the plane buttons up and roars off to no doubt an exotic location where more luxuriating occurs (at least that's the way I imagine it). For those of us in the medical transport game, these private terminals are where we get fuel and meet our ambulance to head off to the referring hospital. Some are spartan affairs offering a clean bathroom, some hard candy, or fresh baked cookies. Other are quite big and decked out In the case of our stop in Burbank it was Million Air, and Million Air terminal is one of those decked out places. It was immediately apparent when we pulled in that we were the poor cousins in our King Air. From G650's to Global Expresses and all manner of planes in between there was probably 150 million at least parked around us (and yes one had an Escalade unloading people). This review is from the perspective of someone who get out of the plane and uses the facilities. I cannot comment on fuel prices, landing fees, or how the ground handlers were. Inside, the terminal was clean and well appointed. the furnishings were comfortable. The bathrooms were clean, and had the biggest bottle of Listerine I have ever seen. For us the big plus was the food. They had a mini 7-11 like set up with fountain drinks, snacks, and donuts that are on the house. It hit the spot. The staff was friendly as well.

Great FBO, unfortunate event when Million Air was flooded early this year but in the end it became…read morea great thing because it looks better renovated. Staff is friendly and is open 24hrs 7 days a week. They have great snacks and awesome pilot lounge.

Virginia and Louis at the check in counter at the Burbank airport are Awesome!…read more Louis is so nice, friendly and helpful! We had 3 bags and he kindly helped my husband with putting it on the baggage ramp to check in. Then, he offered to return our luggage cart so we could proceed to TSA precheck! Virginia is also nice, friendly and personable! She was quick and fast in getting us checked in with hard copy boarding passes! Excellent Customer Services! Bravo to Louis & Virginia!

I checked in during a TSA shut down...so the lines were insane. Check in agent Luis was sooo…read morefriendly and helpful. What a change from most agents. Thank you for having great employees!

Hollywood Burbank Airport (BUR) is hands down one of the most convenient airports in Southern…read moreCalifornia. From the moment you arrive, everything just feels easier compared to the bigger, more chaotic airports nearby. Pickup and drop-off are a breeze -- no endless loops, no confusing terminals, and no stressing about traffic. You're in and out quickly, which makes a huge difference whether you're flying out or picking someone up. It really has that local, neighborhood airport feel that keeps travel stress low. Inside, the airport is clean, organized, and easy to navigate. Security lines move fast, and you don't feel rushed or overwhelmed. For a smaller airport, the food options are surprisingly solid. A standout is Guy Fieri's burger spot -- great burgers, bold flavors, and perfect for grabbing a satisfying meal before a flight. It's a nice upgrade from the usual airport food and definitely worth stopping by. Overall, Hollywood Burbank Airport nails convenience, comfort, and efficiency. If you have the option to fly in or out of BUR, it's absolutely the way to go. Local, easy, and traveler-friendly -- this airport makes flying enjoyable again.

For some reason I always think this airport will be easier than LAX, but I am not sure I still…read morebelieve that. Upon landing, half the plane had to get off on a really steep staircase. Then we went to baggage claim, which is a tiny room where everyone stands 6 inches from the baggage belt, so it is nearly impossible to see your bag coming or even get to it. Perhaps the worst system I have seen in my life. Going through security on the way back was fine. The precheck line is longer than the regular line, so I hope they staff lines accordingly in the future. There really are no amenities here. No restaurants, nowhere to plug your phone in, nothing. I went to buy a water and it was $9. I would hate to have a delayed flight here, it's kind of a nightmare. Next time I will save myself the trouble and just go to LAX.

Serious savings for those willing to forego some, if not all, comforts…read more The wife got us tickets from Burbank to Denver aboard Frontier Airlines for $26 per person. For such a low price, we were willing to deal with the narrow and non-reclining seats, our assigned seats not being next to each other, and even having to rebook our flight altogether because Frontier decided to cancel the original one. We could've paid a fee to pick our seats, but we decided that we could stand being apart for two hours to save some dough. Fortunately, we were both placed in a row that had one seat unoccupied. Frontier only does food and drink service for those willing to pay up. Pro tip: you can pack a lunch ahead of time and bring it through TSA! Frontier certainly isn't for everyone. I'm a skinny guy, but even I would've been very cozy with my rowmates if I had ended up in a full row. Frontier can be a good option if you're willing to roll the dice, and their fares still seem competitive even if you decide to pony up to suffer a little less.

I keep trying to give Frontier a chance. Truly. I have flown with them multiple times and every…read moresingle experience has felt like stepping into an experiment where the theme is frustration. Flight cancellations without warning. Flights delayed overnight with no gate, no information, no apologies. Customer service that feels like a maze built out of hold music and broken chat windows. Hours spent trying to get a real answer, only to get a voucher for fifty to seventy five dollars that can only be used on future Frontier flights. That is like getting a coupon to return to the same restaurant that gave you food poisoning. The planes feel tired. The operations feel chaotic. It is impossible to tell if anything is on schedule or if anyone at the airline actually knows what is happening. Tonight it was a mechanical issue, again. No clear communication at LAX. No signage directing passengers to the shuttle to the international terminal, which is a long ride if you are coming from Burbank. Frontier simply does not tell customers what they need to know to make smart decisions. Families with kids, people with jobs, travelers with tight schedules deserve better than this level of silence. Frontier's prices look cheap, but the cost backfires when they strand you overnight with no plan and hand you a coupon that only works if you decide to roll the dice again. My advice is simple. You get what you pay for, and sometimes you get even less. If you are considering flying Frontier, understand that you are buying a ticket for uncertainty and frustration. There is no reliability. There is no real customer support. There is only damage control and excuses. I am done giving them chances.

Southwest Airlines is my go to airline when flying out of Burbank airport to Sacramento or Las…read moreVegas. Those are short flights so I don't mind not having a TV on the seats. If it's a long flight then I wouldn't recommend using Southwest because in all the planes I been on, they never had a TV where you're sitting and the seats aren't that comfortable. When I used the airline to go to Vegas this week, open seating was still available but it will be gone starting Jan 26. They also only serve water now so no more soda. The check in process is simple through the app or website than it was years ago.

I really hope someone from Southwest is reading this and they bubble it up to the CEO and he/she…read morecontacts me about this, the CEO is ruining what always made Southwest great, the service. Hope they make a change for the better. I have to say Southwest is really making a big mistake with their assigned seating and hardline on staying in your assigned seat. Southwest was always my favorite airline to travel and was consistently ranked as being loved by customers. Southwest stood out from the crowd, there was something nice about getting that check in, hopefully early enough to be in boarding group A or B, then casually getting on the plane, finding a seat you liked, aisle, middle or window, you had choice, freedom and comfort, even if you were in the latter groups, you typically could find a good seat or move if needed. Suddenly, where you sit on the plane has become a major issue, whereas in all the years Southwest has been in business you could sit anywhere you want. Don't try to fool your customers with why the seat matters, it is really only about the money. As we boarded, they made multiple announcements that you "MUST" stay in your assigned seats, I mean they really, really stressed it, this has never been a thing for them or any carrier I have flown on in the last 30 years. I purchased a flight, of course they want additional money to choose a seat, I get it, a way to make more money. Southwest is not the only one doing this to be fair. But I still think it is ridiculous, just include it in the ticket price. Of course I did not pay to pick my seat, why should we have to, is there a difference between seat A, B or C, they are exactly the same, seat A did not cost them more to install, no more leg room, etc. I did not want to add another $60 to the already overpriced ticket going to of all places Ohio. I can fly to Hawaii or some International destinations for less than going to Ohio, something is wrong there. I digress. Of course they gave me a middle seat, since I did not pay extra, funny how that works. When I got on, my row was full, 3 people, but the flight was empty, possibly only half full, maybe less and no one in the exit row (premium priced seats, so not surprised). Mind you, I was sitting in the row right behind the exit row, so not like I was asking to move from the back of the plane. I offered to sit in the exit row in case of an emergency to help, etc. I am sure having someone there to help is preferred if something ever happened. They did not give the typical talk about in case of an emergency are you willing to help, etc. Since no one was there, seems problematic to me as EVERY flight I have ever been on when I sat in the exit row or not, it is always a big deal to pay attention and we must VERBALLY acknowledge we understand and will help. I guess safety takes a back seat to the all mighty dollar now. Of course me moving is a bit self serving, but why not be more comfortable sitting in the next row, as well as for the comfort of the people. Their response was "No" you must stay in your assigned seat, any changes must occur prior to boarding, yada, yada, some other Corporate speak on why, which is BS, they just want to charge people for the seats. It should make no difference at all. I have flown so many on Southwest and tons of other carriers, on the rare chance, when a seat is unsold or an open seat, even if just one move to side, you could move with no issues at all. Even at times I have been offered to move by an attendant to an open seat when they have noticed an open one and it would be more comfortable for all. Now suddenly it is a big deal, bad move Southwest, bad move. You are taking away what made you great by Nickel and diming your customers. What poor service, if the seat is not sold, why not use it to help make all your passengers more comfortable and happy. If the plane sold 3 seats and the rest of the plane was empty, based on this experience, no one could move, ridiculous. Things are getting more and more expensive for us all and competition is fierce out there for the airlines. But, IMO do things that attract loyal customers, stand out, be great and give them value and make them feel that you value them and you will have the advantage and grow your customer base. I would, and they would even be willing to spend a little more if you gave them that. This would grow your stock price, make share holders happy, increase loyalty and lead to repeat customers. But feeling like only a dollar sign does not bring customer loyalty, only resentment. Return flight update : More of the same, they were passing out pistachios and there were two options, I did not hear what kinds there were, I asked nicely what the options were. She told me, no issues. Then the passenger sitting next to me, she said loudly so I could hear, I am glad YOU did not ask what options there are, how rude. Sorry I could not hear her. Enjoy!

Tiffany Crowe at baggage check in was extremely helpful and friendly when I flew to Seattle this…read moresummer. I've not gotten her kindness.

We flew on Alaska Airlines from Burbank to Washington, and then Washington to Burbank back home. We…read morehad a good flight going up and very good service in first class. On our return flight, there was a little glitch with the caterer where they ran short of the cheese plate that had been ordered for me. The flight attendant Angela, who I found out had only been doing this job for two months was so apologetic, and offered me other options, but unfortunately, I have a very restricted diet so none of those were doable. I told her not to worry as I always carry food with me just in case but she said she was going to check in economy to see if they might have a cheese plate for me which they did. For the inconvenience (tho we kept telling her not to worry;) but she insisted on giving us some additional mileage and then Alaska took it even further and sent us a $75 credit which was beyond amazing! She did an amazing job being as new as she is handling that issue and everything else as well that she needed to do to take care of us and the others in first class on the flight. Thank you, Angela and bravo Alaska for hiring such a wonderful flight attendant! We make frequent trips to the Washington area and we'll definitely book again on Alaska after such a wonderful experience !

I am a Delta SkyMiles member and I typically fly out of LAX because there are more options of…read moreflight times and, of course, flights are more affordable. I am so happy to fly Delta out of Burbank. Let's be honest, we would all rather fly out of BUR than LAX. I have pre-check so I was able to time my airport arrival with minimal wait time and was there within 5 minutes of boarding time. I was flying to BOS with a connection to DEN. The crew was pleasant and my flight to DEN was good. Since I was on the shorter leg the airplane was smaller and it was obvious it was an older airplane, which I understand. We landed on time and safely.

Had the absolute worse experience flying delta. I have the American Express Gold Delta card so I…read moregot one free checked luggage. They mishandled my luggage and one wheel completely tore off. This suitcase is brand new. They changed our flights at least 3x. My original flights only had one layover both ways but they changed them so I had two layovers on the arrival and departure. They also added a 7 hour layover on my return and I was not compensated at all. I was not given lounge access or any accommodations. I went to the customer service line waited an hour just for them to tell me there was nothing they could do. On the flights going to our destination they offered us two meal vouchers but they did not offer food on the planes so we were not able to use them. The worse part was the 7 hour layover because I never would have booked the flights if that was going to be the case.

I fly Spirit all the time when traveling to LA from LV and Chris at the gate is always so…read morewonderful. So far, I've never had a bad experience with Spirit and the prices can't be beat. Thank you Chris for making traveling with children less stressful.

$135 BURBANK to VEGAS was a great experience on Spirit Airlines. Had all the horrible scenarios…read morebased on fights posted on TMZ of passenger behavior misconduct.. I stand corrected on my flight cause it was fast & drama free. Checking in was simple but long & winding walk to gate was grim yet boarding and actual flight was great. I had a seat upfront so it may have possessed extra comfort but worth the small extra coin for it. Received a free snack which was unexpected however i was disgruntled about NO POWER outlets to charge phone. Yet me & my luggage made it to Vegas so all is forgiven. Answer is "YES" I would most certainly fly BURBANK to VEGAS again. Buckle up & enjoy the flight when you ride SPIRIT AIRLINES!