Unfortunately, this was one of the most disappointing restaurant experiences I've had in a long time.
We came in as a group of five expecting to enjoy a late lunch together and were immediately made to feel like an inconvenience. Before we were even seated, we were asked if we could split our group up between tables. We politely explained that we wanted to sit together so we could actually enjoy lunch and talk as a group. We were eventually seated at a larger table, but the attitude from the beginning made it very clear that our group was not exactly welcome.
Our server seemed annoyed from the moment we sat down. The attitude continued throughout the meal, and it made what should have been a relaxing lunch with friends uncomfortable.
I ordered the full-size roast beef sandwich, as did another person in our party. When the food arrived, I honestly had to search for the roast beef. The sandwich consisted of two enormous pieces of bread, a small scoop of mashed potatoes, and ONE extremely thin slice of roast beef. And when I say thin, I mean approximately 1/4 inch thick. For a roast beef sandwich, there was practically no roast beef.
The gravy itself actually tasted good, but unfortunately it barely made contact with the meat. The roast beef was incredibly dry, and with all that bread and so little meat or gravy, the entire sandwich was difficult to enjoy. The flavor that could have been there was completely lost.
We also ordered a large chef salad and specifically asked if it could come out first. Instead of simply acknowledging the request, we were met with an attitude and told, essentially, that it would come out when it was ready because the server doesn't make the salads. We were even cut off while trying to explain that we wanted it first. I understand that a server doesn't personally prepare every item in the kitchen, but there is absolutely no reason to be rude to a customer for making a perfectly reasonable request.
And the service continued downhill from there. No drink refills except with asked a couple of times. The Coke tasted flat as well.
The food came out fairly quickly, which was one of the few positives, but speed doesn't make up for poor service, poor portions, and an overall feeling that the customers are an inconvenience.
We came in wanting to enjoy lunch with friends. Instead, we left feeling frustrated and disappointed. A restaurant can have an off day, but when the attitude starts the moment a group walks through the door and continues throughout the entire meal, it completely changes the experience.
Unfortunately, based on this experience, I would not recommend this restaurant. Good gravy and fast food service aren't enough to make up for being made to feel unwelcome, being treated rudely, and receiving a roast beef sandwich where the roast beef was practically a garnish. read more