Do not trust this company. They came to our door and we'd been meaning to get an alarm system put in, so we met with them to discuss getting a system. We verified that they were an authorized dealer with ADT and agreed to get a system put in. They had told us it would be less than $200 to install the system we wanted, and that if we wanted to downgrade that would be no problem. We were also told that there was a 30 trial period, and that technician visits were only $35. It was ALL a LIE!!! As they were installing they kept raising the price for the install for various reasons, and feeling put on the spot we agreed (stupidly) to pay over $500 Then we realized the equipment, i.e. smart doorbell, and cameras either didn't work or didn't work well. So we decided we wanted to downgrade, after only a week. At first they told us it would be $150 for them to come take the equipment(not the $35 that was promised). Then the lying little salesman, Roman, called us and said that to downgrade it would cost $150 for them to remove equipment, plus we would only get $60 refund for the equipment, plus we would have to pay for all new equipment in the house. So, then we said we just wanted to cancel (because this is obviously a lying, cheating, scheming company that can't be trusted and we don't want them in charge of our security). And he said we couldn't because it's a 3 year contract and we only had 3 days to cancel, not the 30 days he promised when we agreed to the sale. We've only had the equipment for a week and a half and have been calling them for 3 days of that to get rid of it. I don't know what we'll do, but you shouldn't trust this company! read more