Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

I called to set up service and left my name and number from someone with sales to call me back…read more They didn't call me back. I was referred to Certified Alarms and spoke Shawn who was great, very friendly, and very knowledgeable about products and service. He took the time to talk to me about my needs and offered me several proposal options. Melissa with River Parish who I spoke with wasn't polite or knowledgeable. She was also very rude when I called to cancel my appointment after I speaking with Shawn.

I started my home security company search at a home improvement expo. After receiving several very…read moregood offers, I contacted River Parish Security who matched the best deal. They are a local company who provides an excellent, professional, and courteous service. The technicians that installed the system were very professional and explained in detail how the system operates. I highly recommend River Parish for your home security needs.

Very disappointed with customer service. just Purchased a home where the previous owner had Alarm…read moreCenter system in place. I wanted to continue with their service. Made an appt for them to look at property and they were a " no show" and no phone call letting me know they would not make the appt. When I called them regarding this, the person that answered the phone was very passive and uninterested in gaining a new customer.

We've had the alarm system with this company for years. Great system…read more The only issue I've had with them is just to reconnect our cameras to the WiFi they will not help you with it over the phone, they want to charge an individual 75.00 an hour for a 10 minute job. Yes, they have a job to do and this i understand, i just think the pricing is outrageous just to reconnect my WiFi to my camera ssystem.

When I have to call they are Always friendly&Polite. I've…read morebeen with this company for 12 plus years.

Custom Security is the BEST, hands down. They offer quality service that is hard to find lately…read more They will always call within seconds if we accidentally set off the alarm. Their pricing is very reasonable. I feel very safe having them monitor my home.

So nice and helpful! Was very professional and did an awesome job,was on time, we definitely highly…read morerecommend!

From the owner: My Business is special, because I am Very Professional And Reliable…read more 5star Webpage And Reviews

Why we have stuck with them for these two years is beyond me. WHEN the system works it is great…read morebut the cameras don't always show or record people or vehicles in the viewing zone. I spent 2 hours and 4 minutes online and on the phone with them trying to fix this problem and they never did find a solution short of charging me to send someone out in person to look at it. For the money the value is debatable.

Still waiting on a tech who said they were in the way at 7:45am. Absolutely ridiculous!!!! Don't…read moreuse this company.

They installed three TV's with surround sound to all three. It took less than a day and the sound,…read morepicture are great. Thank you.

I found AVSS through a friend who highly recommended them. I got an itemized quote electronically…read morein a few hours, the pricing was very transparent. I originally wanted two outdoor cameras and when the technicians came, I decided on three cameras, which was no problem as they had the additional one on hand. The install took less than an hour, then they stayed to make sure notifications were being pushed through to my phone and all the settings were just how I wanted them. They explained every part of the software along the way. I highly recommend AVSS and I'll be using them again for home entertainment.