Contacted this company to have 2 doors (3 locks total) re-keyed - meaning adjusting the locks to…read morehave 1 key work all three locks instead of 3 separate keys. I called them around noon on Feb 5, 2026. He responded and stated he could do the job for $225.00 and would arrive in 20 mins. One hour later, I sent a text to make sure he received my previous text. He confirmed and again, said I will arrive in 20 minutes. He arrived at 2:07 pm. I showed him the two doors with the locks and went about my daily activities. About 30 minutes into his visit, I hear drilling on my front door. When I went to see what he was doing, he had REMOVED both the deadbolt and the doorknob and was DRILLING into my door. At that point, he had drilled a larger hole in my front door and stated that his "foot slipped" in the sawdust and his drill bit dropped carving a significant gap that he said he could cover with a digital locking mechanism. . . At this point, he called someone to come help him with this disaster of a mistake to my front door. This man assisted him with installing a digital lock that was SUPPOSED TO BE BLUETOOTH but was not. He told me that since the major gash in my door was his mistake that he would not charge me for the digital lock since it will cover the gash made in the door. So now I have a much larger button code door lock (see pictures) that still did not cover the mistake in the door. THEN he charges me $280.00 instead of the $225 he initially quoted. The new lock requires batteries - which he did not have, so I had to make a trip to Lowe's for that... just a major cluster. DO NOT USE THIS COMPANY. Keep in mind, all I wanted was the current door locks re-keyed... now I have to buy new double doors from my front entry.

I called for an easy lock repair. They told me they would be there for 11:30Am. All day they pushed…read moreback and finally showed up at 4:30. Guy said we needed to replace the lock. We said OK. He started drilling out the whole and made it too big. He tried to put his new locket in and it didn't fit (it wasn't even the right kind of lockset - he after the fact told us that he didn't have the correct one). He then sloppily put together the old lock and said that was all he could do and charged us $110. Left us totally hanging and now won't answer or return calls. Had to pay a "real" locksmith $150 to fix the problems this guy created. Run away from this service. Horrible experience.

Really phenomenal service. They responded quickly to our request when we were locked out of our…read morehouse. Also had them re-key some locks to be sure that everything matched. Honest and extremely fair pricing. Would highly recommend for any locksmith needs!

Came he on a key I need for my truck and he told me it can't be done with his equipment so I…read moreleft...........I mean he was very nice and was kind to point me in the right directions.

I'm very excited to say Paul came through for me this…read moremorning 6:45 needed help Like a hero he was there for me . My kingpin lock was around the shaft of my 53' trailer . Unfortunately the key broke off inside the locking mechanism. Paul was able to unlock the kingpin lock ,so I was able to reconnect my tractor . Thanks a million I could not be at work right now without YOUR HELP this morning.

Locked my house keys inside found pop open locksmith online, gave them a call and Paul was out in…read moreabout 25 minutes. I will definitely recommend pop open for your unlocking services!

Marty Jr. You came out today to fit an Ignition for my 1982…read moreMercedes Benz. You could not fit the ignition so you used tools and a pick on my drivers door t try to make a Key. The locks all worked to day until you showed up and picked the lock. Now the stem is frozen, will not go up or down and you admitted coming moo my residence to make a key. You admitted picking the lock . I saw you pick the lock with a device from your tool selections. Noe it doesn't work. The problem is when I just went to lock the car up for the night it doesn't work, you left here less than two hours ago and no one else has been near the car. No one has tried to pick the lock.. I called to have you take a look and fix this and you denied having anything to do with it. This is unacceptable behavior for a craftsmen and unprofessional. You are responsible for getting this lock repaired. You were unable to cut a new key and were unable to figure out who could as you promised.. You do not represent your comp[any well. This is negligence. Please have your father, Marty senior, a reputable man, call me to get this sorted out-

From the owner: Trusted Locksmiths & Security Experts Since 1978…read more Established by Marty Vutera Sr., Marty's Lock & Security is a family-owned business in Hammond, Louisiana. Marty began his business as a single truck operation, providing locksmith, burglar, and fire alarm services to local businesses and residents-- think Pop-a-Lock taken to the next level. ‍ Many local security experts have trained under Marty himself, including his son, Marty Jr. With the community's continued trust, Marty's Lock & Security expanded their services throughout the years, adding camera surveillance and automotive locks to their list of expertise. They've kept up-to-speed with technology trends, are willing to travel, and utilize closed-network systems for maximum efficiency.

Ben, came to my rescue. He is a very nice soul. He will be sure to take care of you and he won't…read morewaste your time. Highly recommended.

A One man show that understands what real customer service is!!. Locked my key in and he opened the…read morevehicle and got me back on the road and even make a extra key that had to be programmed. Dont call Pop a lock big box company...SUpport the local guy!!!

I needed a mortise lock installed on a huge hardwood door. Mike is just the person you need for…read morelock installation and service. 1. Returns calls promptly. 2. Shows up when he says he will 3. Excellent workmanship 4. Fair price Couldn't ask for more. Highest recommendation!!

My two year old got locked in my sister-in-law's house after he turned the deadbolt on me outside…read more I called every locksmith in the Covington area and only two people responded, solid lock, dropped everything he was doing and rushed to help get my son. He was extremely nice and fast. I will never use another lock service again.

I don't recommend doing business with this company because of the way Paula, the owner handled my…read moresituation. I reached out to this locksmith company to change our locks for a new home. The service technician came as scheduled and arrived on time but noticed a part was missing from the box that I had purchased from Lowe's. I went ahead and paid the fee plus the service charge with a verbal understanding from Paula l, the owner, that they would return to the home once I brought a new box from Lowe's. Bought the new box the next day and have been getting the run around with someone coming back out to fix the final piece of my request. I feel as though since she collected my service fee via phone payment for the initial visit she doesn't want to honor coming back out. Because the second visit the service charge would be waived and I would only need to pay for the labor which I was okay with. She stopped returning my phone calls and answering her text messages. I would have really appreciated her being honest and communicating a bit better. Integrity and honesty as a business owner goes along way. At this point, her company can't fix anything for me and I'll be sure to share my feedback about this business in hopes that that others will take heed as well.

The picture of their van says they do automotive work, but they don't. A little false advertising?…read more Don't waste your time.

Tigers Locksmith staff are absolute miracle workers! They fit me into the schedule within the hour,…read morehad my key fob in stock (which is a major plus!), and saved me the time/money it would've cost to have my vehicle towed to a dealership. My technician, Bobby, was a gem: professional, friendly, communicated well throughout the process, and had me fixed up in fewer than 20 minutes. I definitely recommend these folks. Fantastic job!!

Very helpful getting my key fob working. Professional and timely. Definitely recommend.read more

Very professional with real people answering the phone and with prompt service. Specialist on staff.read more

Quick, friendly & professional. Just moved and a neighbor recommended them. Same young man came…read moreboth times.