Very disappointed with customer service. just Purchased a home where the previous owner had Alarm…read moreCenter system in place. I wanted to continue with their service. Made an appt for them to look at property and they were a " no show" and no phone call letting me know they would not make the appt. When I called them regarding this, the person that answered the phone was very passive and uninterested in gaining a new customer.

We've had the alarm system with this company for years. Great system…read more The only issue I've had with them is just to reconnect our cameras to the WiFi they will not help you with it over the phone, they want to charge an individual 75.00 an hour for a 10 minute job. Yes, they have a job to do and this i understand, i just think the pricing is outrageous just to reconnect my WiFi to my camera ssystem.

Everyone at Statewide is very friendly and professional. While the gentleman was installing our…read morealarm, the owner of the company stopped by to check on the install and to introduce himself. If I had to choose all over again, I would choose Statewide again. I had a bad experience with ADT and would never recommend anyone use them, ever! Thank you Statewide for making us feel safe and secure in our home!

We just moved to the neighborhood, called these guys for an education of their services, and for a…read morequote. Less than an hr after the first call, the owner arrived and delivered! A small, locally owned business, and super knowledgeable. They made us feel welcomed to the community. Educated us on their products and services. We didn't call anybody else after that. We are beyond happy with what we received. Highly recommend if you are in this market!

I called inner parish security after receiving my bill yesterday.I asked them for a partial credit…read morebecause of not having service due to hurricane Ida. I was told they don't do adjustments. April told me just like you don't receive adjustments for internet & cable. I did get adjustments for those bills. I will be looking for another company as soon as my contract is up in February. This is how you don't treat customers.Ive been with this company since August 2004.Unbelievable.

I was rehired as an Armed Security Guard, I specifically requested night shift hours due to my…read moreliving location. I was placed on morning shift and was expected to be a robot. I got berated for calling out due to having to go to the ER for extreme muscle pain, and then after showing up to post after 3 days with no sleep, a client called EMS on me out of concern because I was falling asleep and passing out on my feet. When EMS showed they checked me out and told me that I was not fit for duty and needed to get relieved so I could get some rest. I updated my dispatch and not even 2 minutes after, the lead supervisor called and told me he would not send me a relief as it was my fault I could not sleep. I am former military and have severe PTSD and Insomnia, I also live half a block from Biurbon St in New Orleans. I was fired for following EMS advice and leaving post to get some much needed rest. The lead supervisor, Shawn Smith, is a habitual liar and no good for the company. The company is licensed as an Armed Security provider and legally cannot hire anyone under the age of 21, however they have a minor employed and posted at an armed post, as an Unarmed guard. The company is highly unethical, 1/10 Do NOT recommend trying to work with them.

we recently switched to Certified Alarms and have been extremely pleased with this company. The…read moreinstallers were very thorough and made sure there were no installation issues. We have received notifications when our power has gone out, which shows they are truly keeping on eye on our home. When I have called the office with questions I have always reached someone with excellent customer service skills. Certified Alarms clearly cares about their customers!

Same thing happened to me Tyler B. We had a system upgrade and I signed what I thought was a…read morecontract agreeing to the monthly monitoring fee. We knew we were going to move in the next 2-3 years so I would NOT have agreed to a 5 year contract. When we cancelled service that's when I found out they wanted me to pay for the 2 years left. I have had service with this company for over 30 years at 3 different homes! How's that for customer appreciation.

They installed three TV's with surround sound to all three. It took less than a day and the sound,…read morepicture are great. Thank you.

I found AVSS through a friend who highly recommended them. I got an itemized quote electronically…read morein a few hours, the pricing was very transparent. I originally wanted two outdoor cameras and when the technicians came, I decided on three cameras, which was no problem as they had the additional one on hand. The install took less than an hour, then they stayed to make sure notifications were being pushed through to my phone and all the settings were just how I wanted them. They explained every part of the software along the way. I highly recommend AVSS and I'll be using them again for home entertainment.

This company is very easy to work with. They were able to accommodate our initial consultation…read morearound my schedule. Richard was very knowledgeable on the equipment and services offered. I highly recommend this company! Thanks Southern for helping keep my family safe!

We chose Southern Alarms because they were running a special through ADT. It was the best decision…read morewe could have made!! We set the order up on Sunday with the owner, Lloyd Saxon. There were NO high pressure sales. Lloyd explained everything perfectly. He was very helpful while I asked him a ton of questions. (I even asked him to explain the other review on here) He examined our current system and made recommendations on what might work better. Again, let me be very clear...there were NO high pressure sales. Lloyd simply took the time to explain all the options (cameras, window sensors, wireless vs wired, etc) in detail. He broke down our payment options clearly and concisely. He wanted to make sure there were no surprises on our first bill. He also gave us a detailed description of the installation process, as well as a description of his technician's abilities and experience. (He hires college graduates and not just some guy with a drill!!!) Three days later at exactly the time we scheduled (technically 10 minutes earlier!) our technician, Austin, arrived. As nice as Lloyd is...Austin is the BEST!!! He has an engineering degree from LSU. He walked us through all the steps he would be doing during installation. He had several difficulties with the existing hard wired system, none that were his fault. They were likely the fault of the builder. He never asked for additional money. There were NO "extra" or "hidden" fees. He simply spent time needed to wire the new system the correct way. He helped us get the exact views we were looking for from our cameras. He also spent time explaining in detail how to work the system so that everyone in the house understood. Again, we NEVER paid Austin any additional monies nor did he ask for it. Let me add, that while Austin is a great technician, he's also someone you don't mind having in your home. So many companies take the cheap way out and hire sketchy contractors to save a buck. This is NOT the case with Southern Alarms. They found a true engineer, someone who is very polite and clean cut and they hired him. I'd take Austin over 1000 sketchy contractors any day. Thank you Southern Alarms, Lloyd Saxon and Austin for doing an amazing job for us. Thank you for giving us that added layer of protection for our home and family. You guys are amazing!!! K. Smith ***update**** over a month in and the system still works exactly as expected. We couldn't be happier with our service. There were no hidden fees and our billing is exactly as expected with ADT.