we recently switched to Certified Alarms and have been extremely pleased with this company. The installers were very thorough and made sure there were no installation issues. We have received notifications when our power has gone out, which shows they are truly keeping on eye on our home. When I have called the office with questions I have always reached someone with excellent customer service skills. Certified Alarms clearly cares about their customers! read more

Same thing happened to me Tyler B. We had a system upgrade and I signed what I thought was a contract agreeing to the monthly monitoring fee. We knew we were going to move in the next 2-3 years so I would NOT have agreed to a 5 year contract. When we cancelled service that's when I found out they wanted me to pay for the 2 years left. I have had service with this company for over 30 years at 3 different homes! How's that for customer appreciation. read more

Certified alarm systems have reasonable prices. They have an amazing customer service always friendly and helpful. Anytime they've had to come out to check my system they were here fast and on time . read more

If I could give 0 stars I would. They tricked me into signing a 60 month contract cloaked as a slight rate increase. I just sold my house and went to cancel my service. They say it's going to be $1000.00 to cancel it. They should be ashamed of themselves. I'd been a customer for 5+ years at this point and they had the nerve to pull something like this. Down right despicable. Shady horrible business practices. Do not use them. read more

During a recent power outage, everyone on my emergency contact list got a notification except me. The monitoring service (out of state) entered a wrong phone number. Because of this, some random phone number received my full name and home address during the alert. On confronting Certified Alarms, it was discovered that they had MULTIPLE incorrect contact numbers for me. They have not reached out in over 2 years to check that my info is still accurate. They have not audited their monitoring company to ensure they are handling our personal data with the appropriate security measures one would expect when paying for a security service. As retribution, I was initially offered a free month of monitoring. WHAT AN INSULT! I will be looking for a new monitoring company and now know all the security questions to ask! read more

Horrible customer service. Our home had a system from Certified Alarms when we bought the house. Post flood it has taken 14 phone calls and 4 visits to try to get our system repaired. They've lost paperwork, not followed up on scheduling, quoted pricing higher than the original quote multiple times, and today during final install tried to charge for 'needed' equipment changes because they did not check wiring when they came out and worked on wiring months ago. Working with them has been convoluted with too many changes and upsell/upcharge attempts. We are switching to use a different company. read more

Trying to get my monitoring canceled is like having a legal battle. Talked to one person and he said he is going to wave the monitoring charge. Now that I'm canceling it they want to charge me. What a scam. read more

Used this company for the past four years. Had used three other "national " branded companies on my previous homes. Certified have faster respond times, pricing, and local customer service ( can talk to the same person unlike other big companies) read more

I pride myself on not being easily bamboozled but Certified Alarms finally succeeded. When the guy came to my house he gave me two options. One was to buy the alarm system and pay around $25.00 a month for service or pay for the system and service at $39.95 for three years with. Either way this indicated I would own the alarm system. What was actually signed was a three year lease. There is no way to break this contract a year early without paying for the full contract, they said they would sue me. Congratulations Certified Alarms, you finally got the take on me! Lesson learned at the cost of over $1,500.00. I'm looking forward to February 2016 when I no longer have to see there system in my house. In addition to this issue when the two guys came to install the system they did not have all the parts they needed to install it so what should have taken an hour, took three. They also were very messy with the glue gun and I've had to reattach the sensors myself many times. Lastly, after a year if something goes wrong with the equipment just know that you will have to pay $85.00 for them to tell you why their equipment isn't working. I know many people who have got systems for $10-$15 less a month than me and were pleased with the results. I would recommend looking into any company that isn't Certified Alarms. read more

BUYER BEWARE: Certified Alarms cannot be trusted. My cell phone stopped communicating with the system for remote access. After being a customer of Certified for approximately 30+ years, Harley find me I needed system upgrade and it was going to cost $199.99 down or nothing down and a two year contract. The owner"s wife, told me that she had listened to Harley' phone call with me and she was not going to honor what he quoted me. The price was a three year contract. There were other price discrepancies that Certified tried to enforce that did not exist. Jan Howard is very unprofessional and her company was very dishonest to me BUYER BEWARE!!!!! read more