This company is the true " Customer Service" company. They answer their phone- no robots or phone tree's or AI chats.. real people that answer questions and want to help their customers. Another plus- locally owned. No big company with 2 weeks to get service help. Can't go wrong with Garlic.com/ South Valley Internet, cuz there isn't any company out there that is better. read more

I just started working with South Valley Internet to connect my new home in San Juan Bautista to fiber. So far the customer service has been phenomenal. For such a small company they exceed expectations and are quick to respond to inquiries. I highly recommend contacting them for high speed services if you are in a rural area served by them. read more

The pods they recommended are great for speed and to get good internet into a room in my house that could never get it for whatver reason. I'm still happy with their fix ! read more

Horrible internet connection. Especially true after business hours and weekends when office is closed. Tech service after hours has no way to assist customer resolve problems. More expensive than Dish. We are in the county and have no option but Dish of SVI. New office manager has no customer service skills. Too bad Claudia and Brandon have left. read more

Internet randomly goes down during the day, sometimes for hours at a time. NOT GOOD SERVICE.

Internet constantly going offline all hours of the day and night. Customer service pretty rudimentary (unplug PPOE, restart router). Usually resolved by moving us to another "channel". read more

Well, along with the other negative reviews, I will have to add mine. This internet company S*CKS!!!! Internet goes down way too often and the techs can be pushy to buy a "pod". fix my internet and dont try to sell me stuff I do not need!! read more

5 stars for customer service! Brandon and his intern were awesome. They worked in 90 degree heat up on the roof to make sure they had to best access point to set everything up. He explained everything and the reasoning behind it all. Prices are higher than we are use to, but our options are limited in our area. But... for the customer service that is provided, it's headache free and they really do care about the issue and will figure out a solution. That alone is a rare find these days! read more

Update -- I got starlink! It's cheaper and faster than south valley. Woohoo! I'm free from them now they used to be our only option with their unfair prices. read more

A lot of down time ... can't connect and lots of buffering for $150 a month..... real Lily inconsistent -3 college students with lots of online classes in the house... sad that I pay o much to go to Starbucks for service.... read more

I have used SVI as my internet service provider since I moved to San Martin in 2018. Their customer service has been great. A live person answers their calls and, in my experience, have always been extremely helpful. My last two internet issues were related to lack of wifi to my barn where we operate our small farm shop. We were preparing for an event that required reliable internet service to our barn. Brandon and Mark came out the same day I called on both occasions and took all measures to resolve my issue. Brandon's customer services is second to none. Exceptional. He even followed up to for a status check to ensure all is still well. This level of service is hard to find these days. I am super impressed with this company and highly recommend it. read more

The manager named Claudia is a very kind and helpful person, if you have any questions shes always happy to help and she does it in a well attitude the service there is great and i recommend it 6/5 stars - Lorena Torres read more

My experience with South Valley Internet has been nothing but positive. The office personnel have always been positive and helpful. The employees in the field were totally efficient and professional. The fiber internet service has been flawless. I am looking forward to a long term internet relationship. Thanks, Tom Stengel read more

Professional and knowledgeable staff, providing internet access to my company for many years now. Would definitely recommend!

Recently we had South Valley Internet wire our home and believe me it was one of the best decisions we have made in a long time. Prior to having SVI it was frustrating to do online banking, pay bills online or even try to upload/download documents off the internet. Essentially, working from home is so much easier now. Like I said, we are very happy with South Valley Internet. read more

I've been an SVI email-only customer for several months, meaning I only have an email account with South Valley Internet, but use another service provider to get on the Internet. I did this because my Internet service provider's email system was absolutely horrible: The incoming spam filter couldn't be turned off, sucking important messages into its black hole; it refused to let me send some legitimate, important messages, rejecting them as spam; and, its Web-mail interface was terrible, constructed with Adobe Flash, software that is obsolescent and being dropped from an increasing number of operating systems and devices. Complaints were generally ignored and customer service was next-to-nonexistent. My experience with SVI has been exactly the opposite. I'm dealing with real, local people. When I visit the office, I'm treated courteously and they are attentive to my needs. Technical support is available by phone, by email or in person. I was able to get the service set up exactly the way I needed, opting out completely from spam filtering, so I get all of my messages. SVI offers two different Web mail interfaces, neither one requiring anything more than an ordinary Web browser, with no third-party plug-ins. They bill for three months in advance. I just got my first recurring invoice, and I'm going to continue being a customer, as I haven't had a single problem in my first three months. UPDATE, April 2014: I no longer can recommend South Valley Internet. Without warning, a few days ago they stopped permitting flexible SMTP usage, forcing one's email address in outgoing messages to precisely match the email account as set up at their facility. In effect, it amounts to outgoing message filtering that makes their service useless for both personal and business purposes. Their explanation for making this move was to prevent SVI from being blacklisted, and they are absolutely rigid in this matter. It may serve their purposes, but it doesn't serve my needs. In essence, they treat all their customers as spammers unless proven otherwise, and they're not interested in proof. I will be looking for someone else to handle my business. read more

South Valley Internet - South Valley Internet business office and network center on East San Martin Avenue. - Internet Service Providers Near Me - Morgan Hill, California

I would like to update my post from years ago and let everyone know that SVI continues to been a solid company, very easy to work with and my internet has been solid 99.1% of the time. Anytime I have ever had an issue they have been very attentive and on top of things. Thank you SVI! I would recommend them to any of my rural neighbors. read more

Last time I had issues I was without internet access for 1 WEEK. Frontier had screwed up the line. 2 days ago, frontier was in the neighborhood and I lost internet again, yup, line problem ! That they caused !!!! So here I sit, waiting for frontier to come out tomorrow and "hopefully" undo their screwup ! So much for my home security, smart home, ability to stream media, do any work, because SVI has a crap relationship with frontier.., they are great guys, but as an ISP ? A damn JOKE ! AVOID at all costs read more

If you can find any other provider, do so. I do not recommend this internet company. We had this service before moving away and it is way to expensive, crap internet connection and they say 2 hour window but that's a joke. If they had fiber where we lived, maybe this review would have been more positive read more

Internet out for DAYS at Uvas Pines RV park. The manager named SOUTH VALLEY INTERNET as the "company" running the service. Judging by the other reviews I see, this place is not doing well. In these uncertain times, staying home due to COVID-19, this is simply unacceptable. We need internet to work and stay informed. read more

I have worked with South Valley Internet as one their partners and suppliers for over a year now professionally, and I am impressed by the level of personal care and service that they strive to give their customers and suppliers alike. I have worked with, and gotten to know, the owners of SVI over this past year very well as they worked to expand their network and provide faster speeds to their customers, and their focus always is on providing their customers with the best experience and best customer service which I admire. Even though as a sales rep who covers a lot of territory, I have worked closely with the team at SVI, and have been in their offices, and have seen how their entire staff is very friendly and responsive. I have also heard their staff answer customer service calls and their customer care is empathetic and professional. I do Yelp reviews mostly on restaurants. I have been a Yelp reviewer for many years now. When I am passionate about someplace I have been...good or bad...I want to share my experience. I come onto Yelp to look for recommendations myself, and feel I should do the same. In my experience, most people that complain (most...not all) might have had one bad meal, or looking for something to be comped if they complain, come onto Yelp and give a bad review hoping to get something for free. RARELY do you see happy customers come onto Yelp to take the time to share positive experiences, so yes...most technology companies will get the complainers coming onto Yelp to...complain. When was the last time YOU came onto Yelp to just talk about how good your TV or internet service was? So lets be real...most of the "other than 5 star" reviews here are mostly likely disgruntled customers who are looking for something free or had one bad experience. I personally would much rather give my business to a local business that cares about it's clients, than another big-box cable company where I am just another number. I am very particular about who I recommend, but I believe South Valley Internet is focused on providing the best customer experience, and the fastest internet speed for its customers, and is determined to provide the best customer satisfaction and loyal customers as possible. I highly recommend South Valley Internet. read more

We have utilized South Valley Internet for 2 years now and love the service they provide. The team is responsive, helpful, kind, and truly care about their customers. They go above and beyond to achieve exceptional customer service. Something you do not see much of anymore. The fiber is super fast by the way without interruptions. They also do upgrades when it is coinvent for the customers and not the company. Way to go!! read more

How many south valley representatives does it take to fix your internet? Trick question! No one cares about your stupid internet problems. Internet speeds of .5 Mbps all week when it works. Writing this review from my phone because my internet has been out all morning. If you're...reading this...send...help! Good thing I don't work from home and don't need internet to do business and support my family. Just kidding. It took 30 minutes last night for someone from svi to admit we had a problem. One of my neighbors told me she was fighting back tears she was so frustrated with her call to them. It's definitely a first world problem but for what we pay I'd expect way better service. read more

Upon moving to my new place, SVI was actually the best provider for my location to get internet services. I've been using SVI for about 4-5 years now and one thing I will definitely say is they have the BEST customer service team. This is one of the biggest benefits of being a customer of SVI, since it is a smaller company compared to other IP's the response times are fast and the service is even better. Claudia whom I believe is one of the higher ups as always helped me out with amy issues or troubles I had on my account. If SVI is an your list for a IP, than stop reading this and pull the trigger. You won't find a better customer service than this! read more

" We have been customers of SVI since we moved to Morgan Hill in 2014 and have always received exceptional service and support.  We were fortunate to have been selected to received Fiber in our neighborhood which SVI coordinated and orchestrated successfully.  We now experience faster internet speed with no bulky dishes, equipment in the yard or overhead lines and wires to our home.  We are extremely satisfied and appreciate the team at SVI that made this possible!Deb & Randy LeClaire" read more

My SVI Fiber was turned on recently and it has been a blast. Folks at SVI have been very helpful and accommodating. They listened to my concerns and addressed my requests during the installation of fiber. I work from home and rely on high-speed Internet for my audio and video conference calls. My kids have been streaming on their devices without any issue. There is no latency and the connection has been rock solid. My Wifi randomly runs speed test during the day. These speed test runs show that I am getting 920+ Mbps. Great job SVI for bringing the fiber to our neighborhood! read more

Updating review... so getting a hold of customer service has been a lot better. They really have been doing great in that aspect now. Only issue I have is internet goes down quite often. Apparently is usually signal issues from their towers. read more

I have known the owners of South Valley Internet for almost a year now professionally and I am quite impressed by the level of service that they strive to give their customers. I have been in their offices and their staff is very friendly and responsive. I hear them answer customer service calls and their customer care is stellar. I do not say this lightly, as I am very particular about who I recommend, but I believe South Valley Internet is on a mission to become the leading internet provider of the area. They are working on expanding their services and I earnestly see how hard they try to please customers. An example of their customer care is the Hawaiian Luau they just threw for ALL of their customers to celebrate their 25th year in business. Around 200-250 clients came out and ate and drank to their heart's content on South Valley's dime. SVI wanted to give back to their customers for being loyal customers. These are the kind of owners they are. In the last few months, because of the level of care that I've seen, I switched my internet service over to them to give them a shot. Well, I have to say that I'm very happy with my service. The speed is comparable to what I had, but the service is much more personable. I'd much rather give my money to a local business that cares about it's clients than another big-box cable company where I am just another number. I plan to be a long-term customer! read more

I am in awe that is 2018, I pay 150 bucks a month for 50mbps, and still only pull about 7-15mbps in peak hours regardless of that. How I pay so much for "claimed" speeds and still can't even play an online game without constant rubberbanding and ping that goes up and down like a wack-a-mole game. There is no consistency in service. Its point to point internet and I get that, so I expected to be dropping what the "claimed" speed of 50mbps was down to lets say 30-35 consistently. That is not the case though. Most days and hours outside of like 3 in the morning we exist at around 15mbps. I have a 250 dollar router, am hardwired from the POE to the router, then to my computer and then have gone as far to pull every other thing on the network off in hopes to get more solid performance to no avail. Whats really the worst part though is when you call in and get blatantly lied to and met with hostility. The techs most the time are fine over the phone and I have had multiple explain to me that I should not be experiencing the issues. Yet the company doesn't offer a resolution. It is what it is and that's it. Last time I called in the lady on the other side literally fought with me, raised he voice, and offered nothing even close to an apology over the poor service vs high cost that we as customers pay. They do NOT care. All I want is consistent ping so I dont lag out and fly around everywhere in an online fps game. I can deal with the slower speed. Please, just fix your ping issues! So that I don't have to wait on constant buffers during peek hours just to stream an HD stream on two devices and have a horrible experience when I try to hop on and play an online game. I literally have had better and more consistent internet in 2005 for half the cost. Please improve the quality of your service, both in the product you offer and your customer support. If you're going to disregard your customers priorities...at least do it with a smile and don't show your constant irritation that we are calling in for support. read more

How do I say good bye. I was a customer for more than 20 years. I became a customer just after Garlic.coms inception. I have been a loyal customer paying my bill for all these years. I guess trees have grown too big for SVI aka garlic.com to serve me anymore. I actually had to summon them here and wait for days to find out that they have given up on us. I find that really insulting after all these years. The new companies that I have been talking to, have been making every effort to make this work for us. Why? South Valley Internet did you make no effort with such a long time customer? Good bye read more

This is crazy....they ban my Email and want me to debug their code, not even mentioning that they closed my problem out without notifying me. ------- Richard, As far as the last notes on the closed ticket 23795 as you initially reported, Steve in Tier III added your address to Donald's Whitelist & Donald advised everything was good at that time. As for the banned content, it's typically something with either key words/phrases, attachments, images, URL addresses or signatures within the email itself. If you send a standard email without any of the forementioned, it should go through without an issue. If so, then start narrowing down where it's being caught - send test email with the signature if you use one, send another with an image, send another with an attachment, etc. if any of them fail, then you've found your issue. If none fail, then you should be good to go. Thank you. Shawn SVI Technical Support --------- The 'keyword(s)' they talk about is bogus....this is "dumb" technology of 30 years ago...come on, hire some good coders and quit wasting everyone's time...sure glad I have other options than SVI ! read more

Our internet service has been down since Tuesday November 26. They are closed, none of their engineers are available and none of their technical support people really care! All we get is the polite brush off! read more

The mobile home community we live in has never had great internet service, but it has been completely useless the last several days. Some of us residents are starting to get angry and wish the management would consider switching to a more reliable service. How can service be down for days at a time? This is ridiculous. read more

South Valley Internet is right in San Martin and I've used there service over twenty years. They are always helpful, gracious, knowledgeable, and fun to deal with. There service is excellent with a neighborly feel. read more

I was contracted by South Valley Internet to assist with their 20th Anniversary Party, celebrating their devoted customers and years of service. I was extremely impressed with their event, planning, attention to detail to ensure every attendee was welcomed and appreciated. After the party, there were many emails thanking SVI for not only putting on a fabulous event, but more importantly, thanking them for outstanding service and products. There were long time customers as well as new ones. This was great to see. When you can find a local service provider that truly cares about every aspect of their company AND is providing a fabulous customer experience, that is what counts in business. read more

We have been a loyal paying customer for 3 years. Over the New Years holiday they left me and hundreds of other customers without internet for 6 days! When you called over the holiday it went straight to there answering service and they never knew anything that was going on. Finally when SVI opened on Jan 2nd the internet started working again - coincident?? I think not! They are making up some stupid story that another internet provider is running interference on the Victor tower and that is why I didn't have internet for 6 days. No! It is because your company went to Tahoe to go skiing and your CEO is an idiot and probably didn't even bother to have your answering service contact one of the main IT guys to fix it. Have I gotten an apology from SVI? No! Have they called to give me statement credit? No! I had to call them and tell them if they didn't give me 1 month for free that I was switching internet companies. Still haven't heard back from Claudia - so bye bye SVI. I am working with Bulletwireless.net and Etheric networks. I know there has only been SVI and Frontier (with there data cap) on the market for years and years, but thank goodness there is more competition now and both of these companies are offering better speed for lower price. SVI's CEO might want to stop taking such lavish vacations and focus on the business or you might not be around much longer.... read more

Man if only San Martin had another option for Internet. But unfortunately they do not. Unless we get Verizon and it's expensive. Therefore my family has had your internet for over 6 plus years. And for us to receive the POOR customer service that my father in law has received. This company should be shut down, for the poor communication that the employees have, we have a lot of communication with our wifi and my father in law has called at least once a week to complain about it. Sometime once every two weeks he has to call and have somebody come down to check the connections. And the last time they sent a guy over. That major attitude he recommend a router by a specific brand. That he looked up on his phone on GOOGLE. So then my wife ordered it for me the house. And when It worked for two weeks and then it failed again. He called again for help. And they end up sending the same TECH and he checks everything out. And this is where it gets interesting after he checks the connection he asks my father in law. What made him get the brand of router and where did he purchase the router. So he replys we'll my daughter ordered it off the internet. And you actually recommended me to buy this one. He then responds "no I never tell anybody what to buy" my father in law frustrated now says REALLY! You sat in my kitchen table and looked up some on your cell phone and told me to get that one! The brand and everything he told him. And he denied it so my father in law told him to finish up and to then call his Boss. He said his name was Joe. And was told he wasn't in at the moment. That went on also on the next day he called back. And they told him he would return his call in two hrs. That never happened and til this day he hasn't called him. And when we call to ask for the owner we get told he is not in. This is totally unprofessional and you should do something about It. If I can give no stars I would but you get the 1 that Yelp allows. Please if you do not have internet look elsewhere because here they don't care about the customer. read more

I've been without internet for four days now with no resolution for it. Every time I call support it's the same "satellite is down working on it don't know when it'll be up." Meanwhile my neighbor has the same ISP but still has internet. I'm extremely frustrated as it's effecting my business. read more

Sales people always tell you how they are better than there competitor and they are all about the same, its just their prices are higher by alot. There connection is about the same as the other guys. I changed and am very happy. read more

I just got off the phone with Steve from SVI, having had tech out here multiple times in the last year, having very slow internet forever, last time brought out a lift to help assist them to do their job, cut down trees for a clear path, etc., still same problems. Steve admitted on the phone our speed is slow, and basically told me if I can't a lift out here for them to get on my roof, then maybe I should find a new internet company. Thanks Steve really appreciate your customer service and concern after being a customer for over 10 years. Not sure how you get on other roofs surely mine is not the highest. read more