Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

As a multi-unit property owner, finding reliable workmen can be a daunting process. I had Darin,…read morethe foreman and his crew; Christian, Randy and Luther install fiber at one of my properties yesterday. They were prompt (I was late!), courteous and extremely professional. The installation was done the RIGHT WAY with appropriate caulking and the lines were run in the most efficient manner and least penetration to my building, hidden in a trade recess and not on the front of the building. They worked hard to get the job done promptly and CLEANED up in every unit. I cannot recall the last time I was this impressed with a work crew. Having this available to my tenants is a real value when it comes to leasing and it cost me NOTHING!

I was getting tired of Xfinity: the increase in prices without explanation, trying to talk to a rep…read moreand getting an automated service that never got me anywhere, and choppy service. Neighbors in my complex have been changing to Sonic so I decided to give it a try. My internet service hasn't failed me so far so I'm pretty happy about it. Christian was awesome. He was able to troubleshoot and figure out the problems fairly easy. I felt at ease knowing that he was going to set up my internet service. He was kind, respectable and considerate to me and my home. And best of all, everyone I've talked to over the phone for assistance has been very helpful. No complaints so far and happy with the service I've received.

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Finally getting fed up with Comcast, I made the switch to Willoweb, a local internet service…read moreprovider. The communication between Ashley and myself was nothing short of professional. She answered all my questions and ensured there would be a smooth transition of ISPs. Leslie installed my router. He was professional and courteous. The install was quick and before I knew it I was experiencing faster internet. For someone who enjoys multitasking (playing video games and watch Netflix) - this was important. I appreciate that they allowed me the option to pay my invoice annually. They also schedule maintenance at off hours as to not disrupt peoples day. I have been with Willoweb since January of 2025 and am wishing I had made the switch earlier.

Willow Webb has been an amazing service for me and my wife at the Sunsweet Apartments. Ashleigh and…read moreher team have been very responsive if there has been any issues and great customer service I recommend if you're in the area and have access to Willoweb that you utilize the service.

Xfinity Store @ Evergreen Place Small store adjacent Raising…read moreCaine. 1st visit was in AM. Wanted info on changing our current triple play plan. Multiple employees, but not anyone eager to help. Karm was very helpful with the info I wanted. 2nd visit PM: ( same day) Brought hubby this time for paperwork. Waited for Karm to finish with his client. Switched our plan smoothly Made sure i was able to get set up using the Xfinity app with new info. Can't really review the overall store, but my review goes out to Karm. Excellent knowledge & customer service. Got home & set up the new modem in less than 5 min. Tx you! time with streaming

I recently returned an internet router to this store. I…read moresent my son in with the device along with a copy of my statement, which contained all of the account information needed for the return. These were the specific instructions provided by the Xfinity rep on the phone. when I canceled my service. The store accepted the equipment, but refused to provide him with a receipt, claiming he needed the account holder's identification for "security reasons." Because of this, I had to leave work and drive to the store. When I arrived, Carl (the name given) explained that they could not provide a receipt because my son was not the account holder. When I questioned what security concern the receipt actually posed, he responded, "Well, you're here anyway, what does it matter?" rather than trying to professionally explain the policy. What made the situation more frustrating is that Carl ultimately gave me the receipt without ever asking for or verifying my identification, which completely contradicted the original explanation. The receipt itself also contained less account information than the statement my son had already provided. The entire situation felt unnecessary, poorly handled, and avoidable with better communication and consistency.

Thanks To Russ and his team for doing an awesome fantastic job at my place. Price was right, work…read morewas professional and was done on time. Russ is a great guy and is very patient which i really appreciate as i had 100s of q's. The cherry on top is that hes available almost all of the time when called and tries to fix the problem even though its somebody else's problem. Russ thanks for all your help and i look forward for long lasting relationship with you and your company.

Used these guys for a relatively small wiring project. Extending an office space with networking…read more(Cat6) and VoIP connections, as well as a few long runs of Cat6A for 10gig. Good communication and good follow-up. Recommended!

I interviewed quite a few telecommunications service providers before settling on PSS for our phone…read moreservice plan and cabling in our building. I'm glad I did because they really did a perfect job. The owner, Paul, walked us through all of the options for phone and Internet plans and taught us the pros and cons of each. Even after the sale, they are always reachable and responsive to our questions. When I open another office this will be one vendor that I won't have to shop around for, that's for sure.

We used PSS Communication to help us relocate our phone system in June. They reviewed our current…read morebills and recommended which service provider to use to save us some money. They made all the calls and got everything to happen smoothly and in a very short time period. PSS can handle all your Telecommunication needs. I would highly recommend contacting them if you are in need of a new phone system for your office or just want someone to review what you currently have to see if they have any recommendations to save you some money. They did a great job for us!

Based in Fresno, CA LinkUs is outsourced by Dish Network to do troubleshooting and give technical…read moreassistance in our local area. A nice gentleman came over last night to fix my satellite. Nothing against him, I really dislike Dish Network but it is the only service available where I live, and I run into problems daily. I'm hoping LinkUs will fix these issues. With their service I received a free follow-up on them if something was to ocur in the next 30 days free of charge. Sweet. I just hope I won't have to use that offer. Already seeing a lot of fuzz again on tv. Going nuts!