I called at 6:45 pm on 3/18/26 about a phone I ordered. I asked the guy that answered if it had shown up because I had it sent to the store. He said no we don't do that here and then he said, but we're closing in 10 minutes. I asked him what that had to do with anything. Then I asked him his name and he asked me why I wanted to know his name. I'll tell you why because you suck on the phone and you have zero customer service skills and you should be nowhere near the phones, let alone answering them. finally he said his name was something like Vitale or Vitello or something like that read more

I wanted to reach out and tell Daniel thank you for all his help purchasing my new phone and helping me set it up. He made the process as painless as possible. Skip forward a couple days, and I made the mistake of shutting my phone off without knowing how to turn it back on. Dammit! Shame on me, stupid thing wouldn't come back on, so I took it back to the store and once again, Daniel was a great help! showed me the right sequence on how to turn it on, without laughing! Thanks again, Daniel. I appreciated your patience and help. read more

AT&T Store - Mobile Phones Near Me - Morgan Hill, California

Jesse and Gil were very helpful and knowledgeable upgrading my iPhone. They also offered some Great discounts on the bill. They were also very respectful and kind. The whole process took less than an hour. read more

Daniel was very professional & helpful with explaining how my phone works. I struggle with all this new technology not a spring chicken lol

As a previous employee telling me your system is closed at 6:45pm on a Monday for a quick cancelation of a feature in a plan is wild. I was warned about the hospitality in this specific store but me being in a time crunch decide to stop by and do it here waste of my time. read more

Where do I begin... I went in to buy my daughter her first phone, and the person helping me was nice and personable. However, that is where the positives ended. She tried repeatedly to sell me on insurance, which I declined multiple times. She then whizzed through the system without asking me any more questions than to select her new phone number (which I thought was weird), only to say I am good to go and i think a receipt that had almost no details about what was done. I had a trade-in and she said she doesn't handle that and that I will be able to trade in only after I get the new phone. I get the phone, and no trade-in was requested, so I have to jump through hoops to get a trade tied to this transaction. I check my bill and "mysteriously" the insurance is applied to my account...along with the Next-Up charge, which I did NOT request. She either gets commission for the upsells and made it my problem to fix OR she was poorly trained to properly work the system and ask the appropriate questions. Either way, it was the very last time I will visit this convenient location. read more

Rudest service ever. Terrible customer service, condescending, dismissive and cruel to a 80 yr old woman who was just asking for assistance and help, read more

Horrible racist staff. My dad went in with his phone not working. The girl who worked there said she doesn't speak Spanish. Even though my dad was speaking to her in English and told him to call a 1-800 number with his non-operating phone. So i called to see what happened and a guy who claimed he was Alex, said she didn't help him because he was a prepaid customer. "We don't do prepaid" he responded so I asked his name. Since I found him giggling though the call to be very childish. Then his name magically became Adrian. And changed his tune and claimed that no one refused my dad service. "Adrian" said my dad should have come in earlier, which no one told my dad when he went in. So my advice if you're Hispanic: Stay away from these racist jerks. Taking my dad to T-Mobile maybe they might wanna make a new customer, since the staff can't even convert prepaid customers to regular customers... Nice conversion rate. Guessing by the other reviews this place needs new management. read more

AT&T Store - Mobile Phones Near Me - Morgan Hill, California

Not true to hours, store is suppose to be at 11am according to updated hours. Doors were locked and no personnel inside, called a few times and was rerouted to the call center. Unfortunate as it was a waste of time to drive to this location to upgrade my phone. read more

I walked in on 4/1 at around 1:20 and there was one sales person in the store attending his own phone. I was looking for help to reactivate my daughter's pre-paid account since she had been out if the country with mo luck reaching AT&T's 1800 number. The sales person VERY reluctantly looked up her account after trying to have me call ATT instead, then provided me with incorrect information that the account was still active. He kept telling me that my daughter needed to just call the 1800 number despite me explaining that she had tried so, unsuccessfully. No attempt from his side to assist me. After asking for their 1800 number he -again reluctantly - went to his screen and wrote down a number for me. Unfortunately, it was wrong I two of their digits. I then left the store with a final question to him 'but you do work for AT&T, don't you?'. Oh well, it was a clear demonstration of 'can't do, won't do attitude ', but my daughter was on the phone with me during that experience and it was a great teaching moment .. worth something. read more

I would give negative stars for this one. I was the second person in line. The man behind the desk was helping someone with a new phone. They were joking around and thought nothing of it....until 5 more people were behind me. The women after me asked if he gave me an estimate, I said no. He said 10 minutes. NO. it was at least 20 while he joked around with the guy about finger and face passcodes. No Urgency. When I got to the desk, I asked about billing responsibility transfer. He looked up my number, saw a mans name and said "No. You are not him. Bring him." 1) Do not assume someone's sexuality. 2) Maybe ask for ID? My dad had just died and am in a legal battle with his spouse (I am also the power of attorney). I left in tears and the people in line even sighed and gasped. read more

This review pertains only to the Morgan Hill, CA store that I had the misfortune of dealing with over the course of 5-6 weeks starting in December 2023. I had decided to buy/upgrade TWO iPhone 15s after reviewing my account with the manager, with her assuring me that I'd pay no more than my current month's bill. That was the start of a cluster of errors, not the least of which she ordered the wrong phone. Getting it returned and receiving the correct one was a frickin' ordeal. In the meantime I'd gotten to use the wrong phone, that I paid for btw, as a "loaner" and buying a case to protect said loaner. [Don't buy accessories here unless you absolutely don't plan to return - I paid with cash (debit card) and got refunded on a Visa gift card. WTH] . So here we are weeks later, love the iPhone but it was almost not worth the umpteen visits back to the store plus several phone calls to AT&T - all to correct her (Chyla's) mistake. If your carrier is AT&T, find a different store to shop. read more

I kind of felt bad for the employee that was here. He seemed super stressed out. Im not sure if he is always the only employee. One lady got angry from having to wait over an hour while he helped a lady who was a total Karen, I wanted ot scream at her. She kept going back and forth about "oh my son wont like a green phone, you need to find me something else." OMG, its called a phone case, who cares what color it is. Another 40 minutes went by and the first lady had come back, so I let her go first, even though she left. So it was about hour and a half, to hour and 45 minutes before I was helped. I had questions about switching from Verizon to ATT. read more

Sales staff at this particular store was great In Helping me transfer data over to new phone

Every time I'm in the store there's an angry person in there who was charged for things they didn't want. I'm one of those people now. I opened an account last month and was automatically enrolled for something without being informed. When I called att they said the store had to remove it after 14 days. I waited and went to the store. The guy said that I was told the wrong information. It needed to be done online. I told him I'd already spoken to two people in customer service and both said I had to go the store store. Magically, he suddenly said he could unenroll me. I got my latest bill and I'm still signed up for that add on so the guy at the store lied about what he had done. As I stated at the beginning, every time i go to that store, there's a person there who has been ripped off. If you can, go to another carrier. I used to have T-Mobile and they were definitely more honest. Att is by far the shadiest of cell carriers, and that's saying a lot. read more

Avoid this store if you can help it! I walked into the store and the sale staff looked like they were helping someone else and did not greet me. In between conversation with the person they were helping, sale staff was watching soccer instead of asking if I needed help until I initiated the conversation. There was another customer waiting and I overheard that they were waiting for over and hour already so I just left. David Z. was not of help at all. Better luck elsewhere. read more

Huge thank you to Handt!! He helped me with my phone so fast and I was stuck in a super magnified state for two days. Can't say enough about how much I appreciate this young man! Give him a raise! read more

Came to the store to add one additional wireless line for my son. Isaiah helped me set it up immediately as there was no line at the time. He was very professional has great customer service. He noticed I have unlimited wireless family plan and informed me there were new plan available if I need to enable this wifi hotspot and provided me the price comparison. Isaiah did not pressure me to sign up for the new plan as my goal was just to activate the new line and I would also need to do a little more homework on the new plan. We were in and out in about 20 mins top since the new wireless service took a little longer to become active. Overall, it was a great experience and thanks to Isaiah for his support and great customer service. read more

I went to this store for an upgrade. They gave me the wrong phone. I called immediately when I got home. They told me they were closing and could not help me. When I finally returned the phone and got the correct one (hours and days later) I was told that they couldn't credit the restocking fee and it would be applied to my bill!!!! This was a lie!!!! The manager wouldn't help me and said his supervisor was sleeping and I couldn't contact the supervisor. I have tried countless times but the staff does not let you speak to the supervisor. They are a authorized retailer so AT&T will not help! I am extremely frustrated with all the hours I have taken to try and correct this for their error. Do not go to this AT&T and make the drive to Gilroy. read more

I would not recommend visiting this AT&T! I came here just 1 time and regretted right after. The employee ordered the wrong phone and that's not even all, he also added AT&T next up without my consent and I also had to return the phone myself because they said they couldn't. I came here to get my son a phone for this birthday and that was a big fail because once I return the phone by USPS I had to wait until the phone got back to AT&T warehouse in Texas in order for me to order another phone. The returned phone took almost 3 weeks to get back to them and once I was able to order the correct phone they were now out of stock of the color I my wanted. There goes my son gift, late and the wrong color. Make sure if you do come to this store keep an eye out on them adding extras to your service without you knowing. Stick to ordering online. It goes through all the options and you pick what you want without add one being added without your consent. read more

The staff is unhelpful at best, I worked with someone who was untrained and sent me with a hotspot that she stated is ready and working. It was not ready or working. I came back a received no help. She tried to charge me to restock an idea that doesn't work and at&t had yet to help set up. Don't waste your time at this authorized dealer, go to blossom hill. It's an at&t store not an authorized dealer and the staff is helpful and trained. read more

I called to ask and speak to someone about my bill increasing randomly. He told me he wasn't able to help me (nor willing to even try) and told me I had to come in to speak to his manager. read more

I was here at 10:58am on Sunday 09/27/20 waiting for them to open at 11am. By 11:15 there was a line behind me and the store was still not open. At 11:22 a tall, skinny employee in a muscle car parks and rushes past us to unlock the door saying "20 minutes folks" I have two young children who are getting antsy at this point and I say "Oh the sign says you open at 11" He then says "Well I got stuck in traffic and got a speeding ticket. So 20 minutes" and then closes the door in my face!!! Never have I ever been so disrespected by a customer service member. I've been such a loyal customer with never a late payment!! read more

I needed to exchange my iPhone and get a screen protector. Staff was pleasant, got me in and out quick on my lunch break and was super friendly. read more

Went to replace a SIMs card. Got to the store to find out they did not have ONE SIMs card in the store! Not one. Unbelievable. read more

My mom and I came in so close to closing time, but Lamar still helped us out very graciously. We didn't feel rushed and he answered all of our questions thoroughly. Would 100% recommend going to this AT&T store for his customer service. read more

I've only been in this store once. Never again will I ever buy anything from these childish, unprofessional, disgusting people!!! Not only was I mistreated because they thought I didn't have money because I was wearing a tank top, shorts, and some flip flops. I was rushed and rudely treated because it was during lunch hour. I just went in to buy a new iPhone. They tried telling me they couldn't help me because I wasn't a customer. I am a customer and have been for years. I'm a prepaid customer but a customer nonetheless. I have always went in to buy every phone I've ever had cash. Personally I don't like payment plans because At&t over charges and add on stuff without your consent. This stores associates bug you about cases and screen protectors. I know they work off commission but they go to far where I felt uncomfortable and forced. I always buy my accessories from Amazon. When I was shown cheaper, more affordable phones. I was kindly asking him for the newest iPhone pro max at that time. He giggled and said are you sure. Insulted, most definitely but I kept my cool. He brings it out and before he hands it to me he asks me if I can keep up with the $47 a month. I told him there was no need. I'll be fully paying it off and because of the way I was treated. I would rather spend $100 elsewhere then give you a commission. His whole attitude changed and he not once but twice complimented my taste in phones and the color I picked. It doesn't cost anything to be nice to people. Especially when your in customer service. I'm so shocked AT&T has not fired the entire team to replace them with a more professional staff. Like have they not seen all these horrible reviews!? So now I just buy my phone's straight from the brand's websites. Get your shit together At&t! read more

Was trying unsuccessfully to upgrade my iPhone 6s lol. I wanted a iPhone 11 with 256gb. I went online and couldn't find one that would come before July 6th. I called the Gilroy store who said it would be 15 business days. Which is basically a month. So I called the Morgan Hill store and spoke with Lamar. The color I wanted was very popular but he found me one in the next best color to arrive Monday. He did it quickly, was professional and I would happily do business there again. Thank you. read more

I met a couple of awesome sales women and one sales man at this establishment who gave me the best experience I have ever had at a cellophane store. I'm so impressed with their knowledge but more so with the level of customer service I received.. It was Just an amazing experience. Thank you so much Verizon for hiring people who are knowledgeable and kind. And Keep on hiring people like these three sales reps and I will bring all my personal and business activities to Verizon as a truly trusted cellphone and isp provider that understands what customer service means. Thank you so much!!! But more importantly, thanks to the crew that assisted me today. Just a wonderful experience!!! read more

Let me just say employee named Kaia with dark curly hair is outstandingly wonderful. I called for a new SIM card and although it was super simple her attitude made me feel so welcome and when I showed up she was super sweet attentive and just overall a great human being. Very nice lady give her a raise read more

I feel like I relive the same, consistent experience each time I come here. Busy as all get out, employees have zero sense of urgency and don't acknowledge customers as they come through the door to even let them know "we will be with you as soon as we can". It's like a special hell of its own, endless waiting and all. I've now been here for twenty minutes, watching two employees slowly discuss options and phones and plans with two equally slow customers. They are mistaken if they think this level of commitment to individual customers is great service; the long line of us is being completely ignored. If you need to come here, plan on spending a good part of your day listening to matchbox 20 on repeat and slowly becoming unhinged as you stare at the neurotic bright orange walls. I finally just left. read more

I damaged my I phone today and visited the Cochrane AT&T location- fortunately, I was helped by Isaiah- his product knowledge and customer service was amazing!! It was a true pleasure to work with him read more

Not good for Caltrain. I recently switched from Verizon to AT&T due to a good phone deal. I ride Caltrain daily up from Gilroy area and the data reception is significantly worse than Verizon. I wish I had not switched. It is especially bad from Capital to Diridon. Don't select AT&T if you use Caltrain from south bay read more

The people are absolutely unhelpful, went in over the weekend to have my phone reset since it locked up on me... they made all sorts of excuses as to how they couldn't do it and their "machine " was broken..... went another store and the lady phone was fixed in under 10 minutes.... will never set foot in Morgan hill store again!!! I'll drive to San Jose... these folks lost a customer read more

I want to thank ten and mike for such a wonderful experience at this AT&T store. For the last few months I have been paying an outrageous amount on my phone bill I went in to see what I can do. Mike was able to use one of my pay stubs that made me eligible for a employee discount and also changed my plan to make sure I was getting what I payed for !! Thanks a bunch read more

When I couldn't get anywhere over the phone with ATT over the phone, we decided to come in a store and ask for help and Rafael spent over an hour patiently working with my aunt to help her figure out the best billing options for her. She's elderly and was paying high monthly bills with ATT. While I'm believing AT&T's billing practices are questionable especially with the elder who may not completely understand they have other options, Rafael helped a great deal working on her behalf to get her service rates lowered. Thank you Rafael read more

By far the best customer service we've ever received at an AT&T store. Elrick was beyond helpful, knowledgeable, and friendly. He helped us purchase a new phone, lower our bill, and prevented us from making a potentially bad plan change. He, as well as his colleague (I can not remember his name, sorry) should set the standard for the organization. Could not be happier! read more

Found this place by luck. My wife needed a new phone bad as her Samsung mini was about to give up the ghost. Vanessa was great. No wait here as opposed to the Gilroy store which was packed. Although everything cell phone is WAY to expensive these days (makes me sound like an old codger) Vanessa was patient, pleasant and professional. Everything is better in Morgan Hill. read more

Walked in and there was only one associate working. She was with a customer - the only other customer in the store - and was chatting above movies while waiting for customers device. It took the associate 5 minutes to acknowledge my presence. She then told me it would be 45 minutes (yes, you read that right ... FORTY FIVE minutes) before she could be available to assist me. I left and went to the Gilroy location, where I was promptly greeted, waited for only maybe 5 minutes to be helped, and was out the door in 10. I am sympathetic to single coverage situations as I've worked retail in the past but if you are to remain in business, you need to learn to multi task. read more

No stars went there twice after calling them and they told me they received SIM cards in only to be told they did not if fact, receive their shipment yet. Two employees were sitting at a table and barley addressed me and didn't get off their own cell phones to address me. They hardly made eye contact. Horrible customer service. Would never refer anyone here! So dissatisfied. I am going to Gilroy or San Jose instead from now on. Will never go there again. read more