A HUGE shoutout to Kevin, great service, friendly and very knowledgeable. I went in Monday 7/17/23 to see why activating my new Apple Watch was so difficult. Verizon on-line said my bill would increase from $165 to over $300 if I added the Watch. Kevin quickly looked at my account, got me connected to the in-store WiFi so we could make the adjustments and added the watch for the $10 a month, plus a small activation fee which I expected. I'll definitely go see Kevin when I upgrade my iPhone in the coming year! read more

Great customer service! Kevin was knowledgeable, professional, courteous and took care of all my phone and iPad needs. He even found an old internet account I was still paying for and saved me a bunch of money! Thanks guys! Definitely recommend these guys! read more

Verizon - Kevin, the manager... is awesome!!! - Mobile Phones Near Me - Morgan Hill, California

This is a review for the Shop at Vineyard Shopping Center. All the above average reviews are at least one year old. Maybe they had good customer service, but they absolutely don't now. Brian the Manager has terrible customer service. I bought an iPhone 16 Pro online, when I went to pick it up it was sold to another customer. Even after the order was cancelled it showed that I picked up the phone. Over a week of calling every day and over 4 hours of phone calls, I finally got it rectified. This is the same reason Costco dropped Verizon, many of the employees were committing theft, causing complaint after complaint (google why Costco dropped Verizon) and you will see this to be true. Beware!! read more

Very impressed with the service that I received today at Verizon. Kevin immediately helped me and was able to answer all my questions right away. Got new phone for the kids and service was very fast. Kevin and the other sales associate Arilyn were amazing and very friendly. Highly recommended for your cell phone needs. read more

I have had Verizon for many years. I decided to switch companies and received a bill for much more than my usual bill. I contacted them and was told about the large extra charge for leaving. read more

Made upgrading my phone very easy! Very nice staff and they are also very knowledgeable.

They are always there for my cellular needs!!p The associates hooked me up got me what I need and I was right out within minutes highly recommend read more

Arilyn was great help with adding a line to our account Also along with the help of store manager Kevin . read more

Great service, in and out. Kevin & Arilyn were perfect. Got two phones for my parents they recommended me what was best. Hands down best Verizon customer service in town read more

Kevin is wonderful! He was very patient with me, took his time and explained everything! He really knows the phones and gave me all the information I needed. It was so nice to be able to walk in and he was here to help me!! Thank you!! read more

Beware of Fernando, he took my iPhone as a trade in and told me i would get $800 credit applied to my upgrade. That day I got home went through my paper work and realized there was no credit applied. Went back the next day and there was "no documentation" of my trade and theres nothing they can do. Long story short, took a week of workin with the district manager to get my credit. I personally think they are all in on it and target people that are not too concerned when signing the documents. There was no disciplinary actions towards him. read more

I have gone to this store a couple of times and prefer to work with human beings vs. AI, machines, websites, etc. I am old and I need patience. Alexis and Courtney as well as Jorge were all very helpful to me and did not exhibit exasperation or impatience with this Boomer. I knew what I wanted to buy and what services I needed, so selection was not a concern of mine. Value is very good in the sense that there's no interest or extra charge for financing a device. I had a very old version of iPhone and was able to get a new one quickly, they transferred my data for a very reasonable fee and an even MORE reasonable amount of time, and I went back to purchase an additional accessory and they knew exactly what I wanted. I also asked general questions and needed "tutorials" which they were glad to provide. THANK YOU. read more

Seriously uncomfortable. The two sales employees at the front (lady with cherry red hair and what i think was a newer employee cuz she seemed to be in training) were at each other the whole time, making snarky remarks to each other. Thought they were gonna throw hands any second. The third employee was wearing an android shirt and really talking smack about the iphone i was buying. Like dude, mind your business, I dont care your opinion on my purchase. Meanwhile someone had a dog in the backroom that was barking and crying to be let out the whole time. It was SUPER annoying and unprofessional. Im sure it probably had been there all day. To be honest the entire place was sketch. Its like they just hired whoever applied. The place smelled so bad like body odor and was muggy hot. Then to top it off the lady somehow messed up and checked off that i had picked up the online order phone but then couldnt ring the order up so she couldnt give it to me. So i said just cancel it and ill buy it outright. Nope gotta ring the order up then cancel and she couldnt get that to work. So i ended up calling verizon tech support theres now a ticket # on it and so i went to another verizon to buy it there. Nope, my phone is still attached to the phone i couldnt pick up and it could be 3 days before they can undo what she did. Seriously WTF IS GOING ON AT THAT STORE?? NEVER GOING THERE EVER AGAIN. If management is as productive and business oriented as the employees are, i sincerely doubt theyll give a crap about my crap review. You have been warned. read more

Arilyn and Kevin were super helpful in assisting me with a new phone, and iPad. Very honest with what my fees would be. There were no surprises. I appreciate all the help I received from them read more

Customer service is lousy. The ONE employee working should learn how to communicate with customers instead of letting us stand in line for close to an hour without inquiring the customers on their needs. read more

By far the WORST customer service I've ever received. Yikes. Save your time and don't bother coming in here. I waited 1.5 hours for them to tell me that they cannot help. OMG What a joke. Please don't bother coming in here at all!!! Ahhhhh read more

I went to Verizon to get a new phone and it had Great costumer service by Kevin, very helpful!

Usually I walk out with a headache and confused about something (generally speaking about all locations not just this one) but today the visit went amazing!!! Adam and Chris helped me out tremendously and were friendly every step of the way. Thank you so much guys, keep up the great customer service! read more

Kevin was amazing with working with my busy schedule and getting myself and my kiddos hooked up with new gear! Thanks Kevin for being flexible and patient! read more

I had to Create a yelp because I am used to using google reviews but it was a necessity because of the amazing service that I received. I was worried about visiting the store with everything going on but once I arrived I felt so safe and well taken care of! My phone had gotten stolen and since I am a teacher I needed a new one A.S.A.P. A young lady named Brisma helped me and chose me a great Samsung touch screen phone and was even able to get all my data back. She also helped me choose a really pretty phone cover! I am so pleased with the service I will definitely be returning the next time my husband needs a new device. read more

This is my go to retail store for paying my bill or doing upgrades. I've never had a problem here The other place at The Vineyard location has fucking idiots working there I've even went to pay a bill at the one on the Alameda location in San Jose and they charge $3 for paying in cash........whoever came up with that idea is a Jackass This place has good Employees who know there stuff And Jonathan the manager has never steered me wrong read more

Pretty disappointed. I came to this store a couple times after my move to Morgan Hill, and it was pleasant. I recently went to upgrade both mine and my husbands phone and was helped by what looked like a Store Manager and a sales rep. I wish I had names, but alas, you could tell who's who based off your experience. The Store Manager did most of the account stuff on the computer, and the sales rep was hands on with my old phone and the new one to clear and activate yada yadaa. I was asked if I wanted the insurance- I have always declined and never needed it. So I said "no." Once everything was about done, I noticed the sales rep had not reset my old phone and it was sitting with my background lit up and everything as he was basically saying we were done. I asked if he could wipe my phone out before I left, and nervously he agreed. I watched and waited until the screen went black and the Apple logo emerged. Then I left. I get in my car, unlock my new phone and notice in the call log I literally never used to be a Santa Cruz phone number??? Did the rep just call his phone from my new phone to get my #?? I dismiss it and wind up back at this store due to *cough*cough* INSURANCE CHARGES on my $300+ bill. And for a faulty camera cover. The same rep is there, but this time I came with my husband. He refused to help with the camera cover, and was extremely rude and dismissive- as if he had better things to do. I then asked about my bill- he tells me it's "policy" to add insurance on the phones for the 1st bill in case you need to return it, then you're supposed to call Verizon and have it removed?? I was pretty exhausted at this point so I decided I'd wait until Monday and call. I get on the phone with an agent today and am told there is NO SUCH POLICY- if I decline insurance and I break the phone it is at my own discretion. No shit. Needless to say, I provided them with the store information and filed a complaint against the sales rep. The agent was very kind and polite and fixed my issue. There are still good people that work for Verizon, but unfortunately, you won't find em in MH. read more

Wow! This place is horrible. Had nothing but problems activating a phone with Verizon and found out they never set the line up before mailing the SIM card. They had me go to Go Wireless to pick up a new SIM card. The lady working there this evening handed us our card and when we asked them to put the SIM card in the phone to make sure it was working, we were told they didn't have any sim poppers. It's a wireless store and you don't have a SIM Popper? Not even a paper clip? How on earth do you sell phones if you can't remove or add SIM cards. Worst customer service I've experienced in a long time. Do better Go Wireless and Verizon. read more

I came into this Verizon just to open up my own plan and it didn't even take me 2 weeks to come to the conclusion that it was the worst decision and investment I've ever made. My experience with the manager Chris J was piss poor. As someone who also works in the tech industry and has a career in sales I can say without a doubt his practices are completely unethical. I was told I could upgrade my phone from a Pixel 3 XL to a Pixel 7 and procure a tablet and Google watch at a heavily discounted price given the seasonal sales they have going on during the Holidays. The only catch was that I also had to pay the sales tax on these items. While it seemed too good to be true, I made it unequivocally clear that I would only take advantage of this offer if I could use my 1 line/plan for the tablet of watch. He assured me this wouldn't be a problem and that I would only have to pay the discounted price and sales tax to get the 2 extra devices, but it turns out I was under the false pretense (that I was only signed up for Verizon's $80 plan). 10 days later I get a bill in the mail saying I'm being charged $315 for 3 different lines; the phone, the tablet and the watch. That's when I realized I was manipulated into signing up for a deal that was going to cost even more for me to get out of. I went back into the store and asked Chris to line out the pricing for me. I will applaud him in the fact that he's an expert in giving ambiguous and redundant explanations, but to no avail I was given very little clarity and support around my situation. I should have known something was wrong when they didn't print or email me my receipt after I initially signed up. Basically I was told if I had a problem with the cost I had to take it up with Verizon Corporate. I asked him if there was someone else I could be directed to that could provide better customer support, but he said he was the manager that runs the store and that no one was above him. Instead of fighting him on his stance I chose to wash my hands of the situation completely by returning the watch and tablet which put me out an extra $115. When I asked why I was getting charged so many hidden fees he once again told me to take it up with Verizon Corporate and that he's just a reseller. Based on the conversation, I personally think this is just his excuse for not actually having a legitimate reason as to why I'm getting charged so much extra. I mean hey, it only works in his benefit when he's making commission off your hard earned money. It seems like this reseller store operates off a scam of a business model. If you're looking to open up a line, plan, upgrade your phone, tablet, digital devices or even just get a new phone, case or screen protector etc I would not do business here. You're better off going/switching to T-Mobile, which will be my next course of action if there is no recourse read more

I don't even know where to begin! I went in today to switch over my prepaid account to a normal one so I could purchase a new iPhone XR. Well of course with my luck the customer support lines were experiencing very high wait times, I worked with Jonathon L. He was so incredibly patient with the whole process knowing I was so tired from my day, he went on multiple lines to try and get the process to speed up on my approval, he went ABOVE AND BEYOND to work with me and take care of everything! I have never had anyone from any of my phone service providers deliver such outstanding customer service. I highly recommend going here and to HIM for anything you need! Thank you again Jonathon! You made what I was dreading in doing all day a pleasure experience!! I will definitely be coming back here for any of my wireless needs!!! read more

Yesterday at 3:40, I went to the Cochrane store. There were several people standing out front. At first I thought they were picketing but there were no signs. I asked if the store was open and they pointed to a sign that said Out To Lunch - Back at 3:30. What????? Only one person running a Verizon store?? And then, they couldn't make it back to work when they said they would be back?? I think I won't switch to Verizon. read more

My wife and I purchased two Samsung S9+ phones here November 23 and switched from AT&T to Verizon as well due to the good deal Verizon had for switched customers. The good: we are happy with the phones and the staff did a good job of transferring all our data from the old phones to the new phones. The bad: when we were done it felt like we had dealt with timeshare salesmen due to lack of transparency. Specific example: we were told glass screen protectors which were normally $80 were on sale for $40. Turns out the way they got from $80 to $40 was by waiving a "set up fee" that was never mentioned (as opposed to the activation fee which they did tell us about) and a coupon that will later show up on our bill for in store purchases. None of this came to light until I got home and reviewed the emailed receipt. Lesson learned: even if trading in phones which we did, do not make any in store purchases other than the phone itself. Use the trade in to pay the taxes on the phones. The instore merchandise can be purchased on Amazon for 25-30% of what they charge in the store. And, be sure to review your bill in full and make sure everything makes sense. read more

Terrible experience they would not unlock the phone we went all the way over to AT&T to make sure it was unlocked and they said yes he forgot to remind us that he was going to take his lunch so we drove back and there's a sign that now says he won't be back till 215 thank you for the reminder of that three hours later still nothing should've went to the Blossom Hill store read more

Save your time and go to a true Verizon store. The employees were polite but not trained and very in knowledgeable. First we wanted to buy a SIM card - they didn't know how to do that. Then, we were looking at relatively inexpensive phones, they were out. I sat for a few minutes and then asked them if they could call another store. They said the first one did t answer and the 2nd has it - in Gilroy. I looked up on my phone, found a real Verizon store in Morgan Hill, called them and they had phone. This place was a complete waste of time. read more

welp, it's my 17th birthday today and have been waiting all week to exchange my iphone 11 for a iphone 13 pro. i pull in just to read a sign that says "@ lunch:)" taped on the window. is this a joke? lunch at 5pm? terrible. i have been sitting here for an hour now very disappointed. terrible terrible terrible. i would give the rating a 0/5 stars if that was an option. but one is the lowest. terrible. and who eats lunch at 5pm. she just have been gone all day. read more

Verizon - "@ lunch:)" sign - Mobile Phones Near Me - Morgan Hill, California

One guy behind the counter when I was there. No one else working there. Five people in line. That one guy didn't even care at all those people were waiting. Very little phone inventory to see. Mostly assessories for phones on display. This place was void of anything useful as far as I'm concerned. Parking is great. Location is terrific. read more

Paulino, Shane and others at this location are fantastic!! So helpful and knowledgeable, they make buying a phone and tweaking my account to fit my needs so easy and actually pleasant. They are professional and offer exceptional customer service. Even if I didn't live a few miles away, I would likely come to this location because I know they are so courteous and genuinely want to help you as best they can. read more

Excellent customer service!!!! I bought a new IPhone12 today and had to transfer data from my old phone to the new phone. Unfortunately, I did not remember any of my passwords, which makes transferring data from phone to phone a difficult task. Steven was the Verizon representative that helped me resolve my issue. He tried several different ways to try to retrieve data from my old iphone. I am so impressed with his high level of customer service, thank so much Steven! read more

Pablino made the experience of getting a replacement phone FANTASTIC! He asked me good questions about my cell phone usage and activity: I am 50ish, so i dont need to be staring at videos or social media or any of that. I need the internet to search, use apps like google maps, etc. and email. After assessing my situation, he set me up in about 15 minutes, and was very knowledgeable about all the options I had. He is an an extremely good listener and gave me great advice on the best phone for my budget and usage scenarios. If you are like me, and appreciate the younger folks being polite and extremely helpful - you want Paulino to help you. In fact, if I was looking for a sales guy to train in any field - I would hire him. Smart, helpful and honest. Thanks, Pablino! read more

From the moment I walked I wanted to turn around and leave I asked the guy how he was doing didn't even smile or acknowledge my hello. There was no other customers in there was too busy playing on his computer. I asked about a specific case for my phone and iwatch didn't even take one second to say no didn't even try to give me any further information. Very rude. Will never return read more

There are some nice people working there the management has not trained them well and they could care less about customer service. Save yourself the inconvenience of having to deal with their antics for the two year term of your contract and just go to a Verizon store. read more

Best customer service! My iphone5 was dying on me and they helped me with the process of getting a new phone and not losing my original data plan. Very friendly staff and the manager really emphasizes customer service. While I was there a customer who was still using a flip phone and appeared to not be tech savvy was treated like he was the most important customer there. Was going to leave Verizon because a few weeks back I had a horrible experience in the Gilroy Verizon store near outlets. The manager not only charged me a re-stocking fee for a product that was explained to me incorrectly by her staff, but also refused to help me with data fees in which I had the product less than 24hrs. Will never go there again. read more

I never have good experiences with any Verizon stores I go to, but yesterday was a life changer. A few week ago I went in to order my iPhone 10. Got the call this week that it came in. Yesterday I went to go pick it up and had the most wonderful experience with Jeremy and unsure of the managers name, but they were great. They got my new phone and accessories set up within 45 minutes. I will lee going back to this location for as long as Jeremy works there! Thanks so much for all your help guys!!! read more

Came here late last night with my boyfriend to get new phones. We weren't aware they were closing at 8 and it was already 7:55. We assumed they wouldn't want to help us out that late but the staff was more than accommodating to us and extremely informative as well. This will definitely be my go to Verizon in Morgan Hill going forward! read more

Terrible customer service and incompetent sales reps. The sales rep was completely lost and had no idea about the phones that were on display. He was also not able to explain me the plan/no plan options. This is really basic but it took a good 10 minutes for him to put everything together. He ended up giving me a flyer and told me "everything is explained in there..."! Stay aware from this store, sales people seems to be just there to hang out and make customers go away. read more