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Metro by T-Mobile

2.5 (24 reviews)
Open • 10:00 am - 7:00 pm

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2 months ago

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9 months ago

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11 months ago

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3 years ago

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2 years ago

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8 years ago

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4 years ago

Had a complicated transaction today and Jose the store manager patiently helped me. Thanks Jose!

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4 years ago

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3 years ago

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7 years ago

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15 years ago

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12 years ago

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14 years ago

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5 years ago

The worst customer service, it's like dumb and dumber on duty today.. save your time, go elsewhere

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8 years ago

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7 years ago

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13 years ago

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12 years ago

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8 years ago

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10 years ago

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12 years ago

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11 years ago

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12 years ago

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Ask the Community - Metro by T-Mobile

T-Mobile

T-Mobile

(32 reviews)

I had a warranty replacement shipped to this location and came to the store to get my phone back…read moreonline. I was greeted by Xavier (Zay) who was super friendly. Zay helped me do the necessary steps to change from one phone to another. He is super knowledgeable and while there was something going on yesterday either with the satellite or the phone I was changing, he stuck it out with the best attitude ever! I think I ended up being in the store for four hours due to some glitches and also my desire to be sure everything was transferred before walking out that door. I ended up being there until the store closed and finished last minute. His attitude never changed. I've worked in and out of sales over the years and I'm pretty good at spotting someone who is sincere about their customer service and someone who is not. Zay has an incredible level of patience and he is very honest. I appreciate people who are honest especially in this day and age. I have to return to the store to finish some things now that I'm back online and I will look for him as the person to help me. He is a great conversationalist, has a calm demeanor walking through glitches and is a great representative for TMobile. I've dealt with ATT and Verizon in past years and would never return to either company. Both have poor business ethics. The thing about TMobile is they are very good to their customers and they give excellent service. I've also noticed they hire people who are solid. I appreciate that as a consumer. Even when things had a few glitches today, I still walked out a happy customer and maintain that this company has the best service I've seen from any company out there. Thanks Zay for helping me walk out the changes today. You are good at your job and you are a stellar person!

This place is ok when employees know what there doing. First time went and the guy was great like…read moreit and went second time and the girls didn't have a clue what there where doing

Total Computer Solutions

Total Computer Solutions

(3 reviews)

Financial District

I can't thank the folks at Total Computer Solutions enough. I needed a full retrieval of my data…read moreafter my external hard drive became unresponsive due to damage. I'd been using the hard drive to store ALL of my data after I had this same issue years ago, only with my laptop. Needless to say, losing absolutely everything I have saved is my worst nightmare. I worked directly with Gabe who could not have been more friendly or offered better customer service. He responded to my project request right away and we communicated regularly via text. Gabe answered all of my questions, big and small, throughout the whole process, and communicated clearly and thoroughly (I consider myself to have a basic/intermediate level of understanding technology, but am no expert). What I really appreciated was the transparency given with price quotes, and found that their prices are very reasonable for the service. Since I don't live nearby their shop, I took advantage of the free Uber service they provide to have your device picked up from and delivered back to you. I was incredibly hesitant to give my device, with all of my data on it, to an Uber driver, but Gabe assured me it wouldn't be a problem and that he had means to handle if anything went awry with the delivery. Thankfully this wasn't an issue. I don't know of any other company who offers this service, let alone at no charge. I am delighted and relieved to say that Total Computer Solutions was successful at being able to retrieve almost 100% of my data - the few irretrievable files ended up being not very important to me anyway. They also hold onto your data for 3 weeks post-service as a precautionary measure. I am so grateful I found Total Computer Solutions and now consider myself a loyal customer should I ever need their help again. Thank you, Gabe & the Total Computer Solutions team!

Brother IntelliFAX FAX2840 High-Speed Laser Fax Machine Fax…read moremachine is not responding to print command. I was informed by another interested and helpful 3rd party that I might need toner and that I already had two cartridges behind my office door next to the vaccum cleaner. Bless their heart, they remembered and now I know! Total Computer Solutions is a good value because they told me up front that they do not provide the service. But I know who can... I know once I get toner installed I will have 50 duplicate print jobs from repeatedly smashing the Print button. Scratch paper right?????? Yeah, I know

Bay Area Tech Hero

Bay Area Tech Hero

(207 reviews)

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

Metro by T-Mobile - mobilephones - Updated May 2026

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