DO NOT GO TO THIS BUSINESS IF YOU HAVE SOMETHING IN YOUR EYE OR AN EYE INJURY!!!!! Visit this business AT YOUR OWN RISK and read carefully what they do, they do not help you if you have an eye injury, although when you call them and tell them you have something in your eye and a possible eye injury, they will tell you that they can see you immediately, and that they will squeeze you in, this denotes that they can do something about it or they are experts at helping you with it or referring when necessary, they are NOT. This woman could have cost me my eyesight in one eye. I had my nails done at a nail salon the day before and because they were closing, they did not have me wash my hands after putting acrylic nails on, and when I got into my car I unfortunately touched my eyelid and I got the acrylic powder into my eye. It hurt immediately, and I rushed home and flushed it, but the next morning it was very swollen. The Ai recommended this business and said it was great for squeezing you in if you had an eye emergency, so I called and was told that they could squeeze me in in an hour, and I explained what had happened. When I arrived, it was located at the back of a nice building in a nice neighborhood, but surprisingly they had the front door locked, which was weird, usually that's in bad neighborhoods, which now looking back probably means, we don't want angry clients walking in and throwing a fit in front of our other clients. I sat down and explained to her that I had gotten acrylic powder in my eye, and that it was hurting on my upper lid and that I could feel it when I blinked. She gave me an exam and told me that she didn't see anything except for a slight eyelid infection that had started and prescribed antibiotic ointment. I questioned this and said are you sure that you examined all of the areas in the upper eyelid and she said yes it's just a slight eyelid infection, use the ointment and come and see me in a week. This didn't seem right because I was in a lot of pain and could feel that something was up in my eyelid, but she was older and seemed like she knew what she was doing so I went and got the ointment and used it for the whole day. The next morning I woke up and my eye was swollen to twice the size and I could not open it all the way, and my eyesight was blurry, and I looked like a monster. I immediately rushed to Stanford hospital, where smart people reside and they immediately said when you get acrylic powder in your eye, it needs to be irrigated out immediately or you could ulcerate on your eye and have a permanent problem. The doctor informed me that because the acrylic powder is translucent. It might not be visible and that there was no way to retract the lid far enough to be able to see it if it was in there and that normal irrigation would not work with something like this. They applied a suction cup to my eye, like a big rubber plastic contact and hooked me to iv with a liter of water and began irrigating my eye with that liter of water to irrigate it out. You can imagine how intense that experience was, but it was sure worth it for my eye not to be on fire and scratching every time I blinked or to lose my vision. They gave me eye drops that have an anabiotic in them to help with the infection and the swelling. I did not have to go through this Extreme drama if she would've just said you need to go to a hospital immediately because if you have acrylic powder up in your eye, it's going to need to be irrigated. There was not even an offer to flush my eye, she hurried through my examination, which was about 20 minutes and had another customer waiting, there was not even the suggestion to flush it out, and she did not offer the advice to go to a hospital. It was very much a vibe like ok we've seen you now get out of here and what is your insurance? It is a beautiful office and I'm sure that people that just need a pair of glasses do wonderful here, if you have a serious problem, you can get yourself into more serious problems by trusting them to help you with your injury or referral. I am a super positive person and the only reason I am writing this review is so that anyone who is injured does not waste their time here or possibly injure themselves worse by listening to bad advice. A tube of ointment could not solve my problem and no one even checked back with me the next day. She should just be selling eye wear and doing prescription glasses exams period. Immediately after the irrigation at the hospital I was out of pain and the swelling started going down. It's now been a day and my eye looks almost normal. This is a picture I took after heading to the hospital and being irrigated so that you can see the review is real, I should have taken one before the hospital, it was much worse but I was panicked and in too much pain, this is so you can see that this is a real review. (I had tattoo removal done a week prior so my brows look weird in the photo) read more

E Optometry - My eye after following the just use this ointment advice. - Optometrists Near Me - Morgan Hill, California

Most accurate prescription, fitting and fabrication I've enjoyed in three decades. Great shop, friendly and helpful staff. Honest, too-- I learned from sore experience elsewhere that things like Crizal hard coatings are sometimes charged but not received, and you only find out the first time something tries to scratch the lens and succeeds. Not here; all the options were in place as-ordered. And they carry the highly desirable Silhouette frameless/hingeless frames! Accept no substitutes. Those things last forever and are light as a feather. This shop has them and knows how to work with them. Recommended! read more

I have been going to e optometry for many years. I think it's time for me to make a change. The team does not follow up with you regarding steps you discuss with the doctor during the visit, you have to knock on the door to gain entry to the office- which is beyond strange. They treat you like an inconvenience if you show up without an appointment by opening the door with a "can I help you?" In a tone that implies you aren't welcome. I have never seen an office that is more locked down and lacking of customer service. The office is lovely and the product is good, hence my three stars. But it is time to improve the customer experience and stop the need for a secret knock to get in the door. It's ridiculous, inconvenient and represents your overall customer experience. Sorry, but there are a TON of options these days. Nobody needs to feel like they have to beg for a call back , an email response, or a pop in to ask a question. My experience has been that getting any response is challenging, at best, with multiple follow-ups by me and the visit is not welcomed. I would stay with e optometry if they got their act together and prioritized customer experience but it's not happening. My family is going elsewhere. 4 customers gone. Peace out. read more

Well let me just start by saying staff is extremely friendly!! I was hesitant about going to a different optometrist but this office was AMAZING. I truly felt cared about, valued and additional services were not forced on me. Their selection of glasses is excellent!!! Highly, highly recommend. My experience with Dr. Tina was very positive and she made me laugh as well. Don't hesitate twice, definitely bring your business here, you will be treated with the utmost respect! read more

I made an appointment and saw Dr. Tina Truong for an eye exam about a month back. I went in and got my full eye exam and chose to get my glasses on the same day. Dr. T was very thorough with the exam and answered all the questions I had. After the exam, I was recommended glasses to help reduce the blue light that we are exposed to constantly. She explained that this will give my eyes some relief at work. She also gave me some tips to try it out for short periods at a time at the beginning to give my eyes a chance to adjust. Appointment: Made over the phone conveniently Timeliness: No delays, was seen on time. Overall appointment took about an hour Resources: Plenty of selections available. They have option for children's glasses as well! (Front staff will help you look for the glasses that fit within you budget range) Follow up: The staff gave me a call within a week to give me updates on the status of the glasses. (They send it to lab and contact you once it's ready) Overall, I had a great experience here :) read more

E Optometry - Wearing my glasses at work to help reduce blue light :D - Optometrists Near Me - Morgan Hill, California

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I've been going here for over two years. Doctor Chung is very thorough and made sure I had the right fitting for my case. He was very knowledgeable and professional. My issue is with the service. I've noticed over the years service has declined. Here are the reasons why: At times there's no one answering calls and you're not able to leave a message They don't follow up with you like they say they would One time they labeled my contacts incorrectly and was so sure that they didn't (they finally said yes they did mess up) They make you come in for another fitting if you want color contacts (cost ranges from $95 to $125 depending on what the fit you with. I have no clue what that is about) Sometimes I just feel like the front desk person doesn't know what they are talking about (just one person in particular) I had another not so great phone conversation with that person today and I've made up my mind that I do not want to deal with this place anymore. This is all Due to this one receptionist and their over pricing read more

I made an appointment to get a set of sports glasses and a set of regular glasses. The staff and process was smooth and prescription was spot on! Dr. Doan-Truong was very attentive and did an excellent job answering questions. I cant wait to finally see the ball when the quarantine is over! Thank you E opt! read more

E Optometry - Optometrists Near Me - Morgan Hill, California

Enjoyed the very friendly staff, not a problem getting appointments, adjustments and service. Very classy atmosphere, the main office glass show case area warm and comfortable and the variety of glasses is one of the largest I have found. The main individual helping me with my glass choice was a gorgeous, classy and stunning woman, it makes want to become a glass investor read more

Went in to check on prescription and availability of different types of eye ware Very poor knowledge level. Left information so they could check on insurance, and to make a appointment. 24 hours later, nothing. Receptionist had all the answers, but yet could provide none! The last place I want to business with ##**## read more

I like Dr. Chung and the staff was great about 3 years ago, the last time I went there. But I've had too many problems with the lenses they had made for my glasses. My current pair is the final straw and forced me to go to another office. All I was given were excuses about why the coating failed, why they turned yellow and hazy. There were no problems with the way I cared for them it just happens sometimes is what I was told. Not when you're spending over $600 on a single pair!! No offer to investigate or correct the problem. No incentive offered on a new pair to keep a customer satisfied. That's okay, there are plenty of other places to go. You folks do carry some nice glasses and Dr. Chung is great but that's not enough to keep this customer. read more

Dr Chung and staff really are great! I've only had one appt here, but my experience was very good. The staff were very polite, friendly and helpful. Dr Chung also is a sweet friendly doctor. He was very knowledgeable and informative. He took the time to explain to me why he did almost every test and what it meant. I've never had an optometrist who has done that (i've had 3 different optometrists in the past). I really appreciate his calm demeanor and for taking care of my eyes. He didn't rush through the appt and made sure that I was receiving the right prescription. He was patient with my 18 month old who started fussing during the appt. Even when I wasn't a patient yet, the staff helped me with finding insurance. The office was very clean, the staff did not seem catty, the technology used seemed up to date (to me), most importantly the doctor was awesome and took the time to meet my needs. I also really like that they have email and/or text reminders for your appt. A great experience and I highly recommend him. read more

By far the best optometry office I have ever been to. Absolutely amazing customer service. Dr Tina Truong helped me so much! She rethought my contact lens prescription completely to allow me to see up close without reading glasses, and to see just as well far away. She is brilliant! She also spent an enormous amount of time with my 15 year old son to teach him how to wear contacts. I can't say enough good things about this office! Oh one more - it is absolutely gorgeous! Thank you E Optometry! read more

Dr. Chung is very good, thorough and involved. He has a wide range of knowledge and is willing to spend the time discussing it with you. The staff is friendly and on the ball. read more

My family have been patients of Dr. Chung for MANY MANY years! We have only continued to go because we do like Dr. Chung. However, my daughter had an appt. yesterday and it will be the last with this office. She wanted to re-learn how to put her contacts in because we bought her some but she never used them and then forgot how to put them in. (she had them for a year and a half in the box) I called to make an appointment to see if they could show her again and I was told to have her bring the left and right contact. She also wanted to update the LENSES in her very cute Coach glasses. I was also told that she was due for another exam so I made the appt. and I had her leave school for this appt. She had the exam and when she asked about learning to put the contacts in she was told she would have to come in another time for that. What??? Really??? (I wasn't with her) My main purpose for the appt was to have this taught to her. Next, my daughter told them that she wanted to use her same Coach glass frames just replace the lenses. They continuously tried to upsell to her. She insisted on the same frames. EVERY time we have had appts here, they have always tried to upsell. I don't like that. We have spend plenty of money here over the years. But no more. This was the last straw. I am now looking for a new eye doctor. Nothing against Dr. Chung himself, just some of the staff. If anyone knows of one please send me a message. Thank you! read more

4 weeks and counting! Still my husband is without glasses! This is so un called for! Twice now they have had an issue with the lenses! Called to speak to a mangager or Dr. Chung...neither available! Here goes week five! Asking for a full refund on lenses and frames. Costco can get this better than they have! Oh and today they said they put a rush on it! Seriously? They should have rushed the lenses the last three weeks! read more

The doctor was informative and took his time checking my eyes. They have a huge selection of eye wears. Not to mention the great staff they have. Very cheerful and willing to answer any question. read more

I have been a patient of Dr. Chung's for longer than I can remember, and a very satisfied one at that. I do not stick with health care providers out of habit -- I've changed many over the years -- but I'm loyal to Dr. Chung because he works hard to earn that loyalty every single time I step into E-Optometry. Dr. Chung is kind, talented, knowledgeable, and efficient. His office is appointed with the latest equipment. The staff are without exception professional and extremely good at what they do. I'm about as picky as they get, and they have always managed to help me find the right frames. I have recommended E-Optometry to friends and family, and will continue to do so. I can't think of another business that wouldn't benefit from taking an hour to see how well E-Optometry is run. read more

Dr chung and his staff are phenominal! I have been a patient here for 20 years and they always go above and beyond for me. Recently I was looking for color contacts in a very hard to find blue that I had purchased years ago, even though they no longer carried that brand one of the girls there tracked down the manufacture and got them to reorder the exact same ones. I know my eyes are in the best care possible. Thank you guys so much read more

I've been coming for years. Dr Chung is a great doctor and doesn't over-prescribe lens. As I get older its good to have someone who understands how age, computers and Blackberries effect our eyes. I love the staff helping pick out frames. I travel all over the place and I constantly get compliments on my frames. I don't even get frame envy in Europe - land of the uber-cool glasses! read more

BEST !! I have been a patient with Dr. Chung for many years. I am very picky when it comes to MD's. Dr. Chung is so informational on eye care. My insurance changed one year and I had to go see an other eye MD. That was not a pleasant visit and the Rx for my glasses were awful. Back to Dr. Chung's office I went. Best office staff!! everyone is so helpful and kind. They always help me pick the correct eye glasses every time. I would travel far to go to the office for the service I receive. Excited to get my new glasses!! read more

My whole family goes to Dr. Chung; first my husband and me, then our 2 children when they were born. Dr. Chung is extremely knowledgeable, calm, and thorough. He has helped me through glasses and contacts, and between him and his staff, I've always been well taken care of. A few years ago I bought some glasses at a chain store for less money, but I had to replace them as quickly as possible because they were such poor quality. I only buy my glasses from eOptometry now. read more

Beautiful office, friendly staff. The Dr. is very professional and trustworthy. Worth every penny.

I had been to see Dr. chang a few times he and is staff was very professional and nice to work with. Now the office is a whole new staff and not very knowledgeable the young lady that helped did not know how my two insurance plans worked. she told me I could not combine them that I could only use one plan or the other I said no I think you need to call and get the right info from them. which she did but she should have done that before she even got ready to deal with me her customer. I didn't get my glasses their. I got my prescription and left the new office seemed a little shady. I have to say the new lady optometrist was very professional and very nice. the staff is what I didn't feel comfortable with especially Stephanie who helped me didn't give truthful information nor did she mention that my insurance had an extra incentive if I choose a certain brand name of glasses or she just didn't understand my dual insurance which is her job to be informed. One last remake they seem to be over prized. read more

so i am updating this after having reconsidered from a few years ago. Dr Chung is a fine optometrist. His staff now is cordial, friendly and helpful. This is not the cheapest place to go but Dr. Chung appreciates this and is willing to work with you. read more

I am generally not a person who is easy to deal with - I do tons of research ahead of time because I hate making mistakes, and I'm a bit obsessive about getting things right. I have never received better service anywhere else than with Quyen at E-Optometry. Quyen is absolutely superb. She is knowledgeable, patient, and she was masterful in guiding a very indecisive me through the three separate times I've come in to look at lenses and frames. She even happily discussed Abbe values and base curves with me, and has worked with me to put together a very specific set of Silhouettes containing lenses with an abnormally large B-measurement for my needs. She also gave me great advice on which frames and lenses would go best with my face (I need all the help I can get!), then even put up with me when I went against her recommendations and then changed my mind at the last minute! See - I'm basically the customer that nightmares are made of, and she has treated me absolutely wonderfully! The office and the rest of the staff are awesome, too; efficient, helpful, and friendly, and there is a great selection of very high quality frames. They carry the full line of Silhouettes with many different lenses, they carry Zero G, which I haven't seen any other place, and they have a great display of Cartier, Oakley, Ray-ban, and tons of ladies' fashion frames. It has a nice, high-end feel, and is located in a new development area with plenty of parking, close to downtown. There is a nice waiting area as well. If you're looking for it, it's located in the front lobby of the building next to the bank, and there are nice bathrooms just down the hall. read more

Great service, friendly staff. Never left in the lobby waiting for scheduled appointments. Conscientious about sending digital appointment reminders. Wide range of up to date frames always available. Excellent about explaining treatments, diagnosis and various options for glasses and contacts. read more

Dr. Chung is the best optometrist I have ever been to. He is very sincere and cares for his patients. He works with you to be sure that you are 100% satisfied. Nancy, his assistant is great too. She is very knowledgable and goes out of her way to help you and makes you feel very comfortable. This is a great office! Customer service is key and Dr.Chung and Nancy make that happen! read more

Dr. Chung and his staff have been taking care of our optometry needs for over 20 years. I would not trust my family to anyone else! Good luck for another 20+ years! read more