I called at 6:45 pm on 3/18/26 about a phone I ordered. I asked the guy that answered if it had…read moreshown up because I had it sent to the store. He said no we don't do that here and then he said, but we're closing in 10 minutes. I asked him what that had to do with anything. Then I asked him his name and he asked me why I wanted to know his name. I'll tell you why because you suck on the phone and you have zero customer service skills and you should be nowhere near the phones, let alone answering them. finally he said his name was something like Vitale or Vitello or something like that

I wanted to reach out and tell Daniel thank you for all his help purchasing my new phone and…read morehelping me set it up. He made the process as painless as possible. Skip forward a couple days, and I made the mistake of shutting my phone off without knowing how to turn it back on. Dammit! Shame on me, stupid thing wouldn't come back on, so I took it back to the store and once again, Daniel was a great help! showed me the right sequence on how to turn it on, without laughing! Thanks again, Daniel. I appreciated your patience and help.

I had a warranty replacement shipped to this location and came to the store to get my phone back…read moreonline. I was greeted by Xavier (Zay) who was super friendly. Zay helped me do the necessary steps to change from one phone to another. He is super knowledgeable and while there was something going on yesterday either with the satellite or the phone I was changing, he stuck it out with the best attitude ever! I think I ended up being in the store for four hours due to some glitches and also my desire to be sure everything was transferred before walking out that door. I ended up being there until the store closed and finished last minute. His attitude never changed. I've worked in and out of sales over the years and I'm pretty good at spotting someone who is sincere about their customer service and someone who is not. Zay has an incredible level of patience and he is very honest. I appreciate people who are honest especially in this day and age. I have to return to the store to finish some things now that I'm back online and I will look for him as the person to help me. He is a great conversationalist, has a calm demeanor walking through glitches and is a great representative for TMobile. I've dealt with ATT and Verizon in past years and would never return to either company. Both have poor business ethics. The thing about TMobile is they are very good to their customers and they give excellent service. I've also noticed they hire people who are solid. I appreciate that as a consumer. Even when things had a few glitches today, I still walked out a happy customer and maintain that this company has the best service I've seen from any company out there. Thanks Zay for helping me walk out the changes today. You are good at your job and you are a stellar person!

This place is ok when employees know what there doing. First time went and the guy was great like…read moreit and went second time and the girls didn't have a clue what there where doing

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

Very helpful. I caught them when they weren't busy. Jeanette was very patient as I had many…read morequestions. They were careful to explain plan options and make sure I don't get ripped off.

I was at the Morgan hill location on 8/23/2025 around 3:15pm. Let me start by saying I have been a…read moreMetro customer since 2017 up until 8/23/2025. I was at the store with my newborn, there were 3 customers ahead of me and only 2 associates available, they were both men one was wearing glasses I don't think he spoke Spanish and the other was Latina and spoke a lot of Spanish. The 2 customers the associates were assisting was taking quite some time so, I asked "how much longer will it take" so I know if to come back or it's worth waiting. The associate with the glasses said he is looking at another ten minutes, the Latina one didn't respond, I believe his name was Jose because I did ask an associate in the Gilroy location when I told them about my experience in Morgan Hill. Anyways, I waited some more. It got to a point that my newborn was crying a lot, it has been 30 minutes of me standing and waiting with my crying baby. It was finally my turn and the other guy that I believe his name to be Jose was the one available to assist me NOT the one with the glasses. When I got to him, I made a sarcastic comment saying " it's finally my turn 1 hour later" then he looked at me with such disgust and attitude. Not even a "thank you for your patience" comment or anything related to that, nothing at all instead all I got from him was bad attitude. I wanted to add a service plan on my Apple Watch since that is a service metro now provide so then he took my watch and said "this is an apple watch" like I didn't know my watch that I've had for 1 year now. Then I replied and said "yes I know what it is" and then all hell broke loose, he lost it. He started getting upset saying if I don't want him to help me I can leave and I said no, I've waited for almost an hour and I would like to be helped. Then he said he doesn't want to do it anymore so I had to leave to the Gilroy location since the other guy with the glasses was still not free. It was the most horrible customer experience I have ever received in my entire life and to say the least, I was humiliated by the experience he gave me. Let me also mention that this was not my first bad encounter with this Jose guy, he as assisted me in the past before and he is not a very pleasant person to come in contact with. I have worked at Hilton providing customer service to guest/client and I treat people with the upmost respect and courtesy so when I see someone in a position where they should be providing good customer services to people and they are not doing that , it frustrates me deeply. And he is "supposed to be the manager so I was told" not in a million years he does not deserve to be in management position. METRO BY T-MOBILE, THANKS TO "JOSE" OR WHOEVER I WAS INTERACTING WITH AT THE MORGAN HILL LOCATION ON THE DAY 8/23/2025 AT AROUND 3:15PM not the guy with the glasses YOU JUST LOST A VERY LOYAL CUSTOMER THAT HAS BEEN AROUND SINCE 2017.

New location in Old Niles Union City, across the street from park right next to Broncho Billy's…read morePizza. Still awesome service!

He was great! Super friendly and fast service. Got my phone done in 15 mins. Very friendly we were…read moreable to have a nice conversation. I happened to be there during a lively farmers market event on a Saturday so that was a plus

Poor Experience with Phone Replacement & In-Store Appointment can I give this company no stars? One…read morestar seems good still. Dear Verizon Management, I am writing to express my disappointment with my recent experience at the Morgan Hill (vineyard) store. On 08/27/25, my phone screen suddenly turned green. Verizon sent me a replacement device, but due to FedEx delivering it to the wrong address, I had to drive all the way to San Jose to retrieve it. (not Verizon's fault) Once I finally had the phone, I attempted to activate it, but the Verizon app would not recognize my device and kept sending verification texts to my non-working phone number. Umm hello, How does that even help when my phone is not working? I called customer service but they were closed. I then tried technical support, which left me on hold for an extremely long time without resolution. To resolve this, I scheduled an appointment at the Verizon Morgan Hill (vineyard) specifically so I wouldn't have to wait. However, when I arrived, the associate on duty explained that he was the only one working and was simply helping people in the order they came in, regardless of appointments. This completely defeated the purpose of scheduling ahead of time. Despite having an appointment, I waited over two hours with no resolution. There was only one staff member (Chris) working, which made the situation worse. I want to be clear that Chris did his best and this is not his fault -- the blame lies with management and Verizon for failing to properly staff, prepare, or communicate. No employee should be left alone to handle a full day of customers and/or appointments. On top of that, I was told I needed "second authentication" from my mother, who is over 70 and not familiar with what steps are required. This requirement was never communicated beforehand, and staff seemed unprepared to handle it. There should be another way to authenticate. And You cant expect everyone to know how to use the verizon App to accept. That makes me soo mad where they assume everyone knows how to work the app. it causes delay and frustration on how to resolve an issue. If appointments are scheduled in advance, the team should be aware of what is needed and ready to assist -- otherwise, what's the point of making an appointment? As a parent of an 11-month-old baby at home, this wasted time created a major hardship. My baby's feeding and nap schedule was completely disrupted, all because the service was understaffed and disorganized. This experience shows a lack of preparation, poor scheduling management, and no regard for customers' time. I left with my issue unresolved and cannot recommend this location. I find it very concerning that only one employee is scheduled to handle all customers--especially on the day before Labor Day, when stores are predictably busier. Brian C., the GM, his info at the store front should be aware that this creates a very poor customer experience. I've now been without a working phone since 08/27/25, and the delays, lack of support, and broken appointment system have been unacceptable. I respectfully ask that you: * Ensure appointments are honored as promised. * Improve staffing, especially before peak days. * Provide a solution to help me get my phone activated promptly.

I'm going to start right off saying I'm not at all a fan of Verizon Wireless for reasons I won't…read morelist because this is a new experience and my former reasons are in the past. That said, we found ourselves having to change our cell service due to local tower constraints with our current provider. The only reason this store gets one star is because the guy at the counter was nice so he gets the kudos. But Verizon doesn't. I came in asking if they have a senior plan, which some services do. For anyone who is a senior this is important to know and check into. Every dollar saved is important when you are a senior. The response was, "no.... Everyone had to come in as a full pay customer and then some people are chosen to sign up for a senior plan down the road." Really? Super Manipulative. Don't fall for this. I was super thankful at that moment to walk out the door and say... "don't say anymore. I'm not interested." Once you know something about a cell company you know and they didn't let me down. No thanks to Verizon. That said.... Do your homework because there are other companies out there who offer super affordable plans right out the door. Ones who take your current phone and don't BS you around with the hope that some day you might save money being a senior. Verizon already overcharges for their services. Just because it says Verizon does not at all make it the best. Do what you need to do to fit your budget for the best possible service and bypass this kind of thing. I'm thankful I left because I found a much better option somewhere else.

Saved me hundreds of dollars when I thought my charger port was broken, but it just needed to be…read moreclean. Josh was excellent and very helpful.

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Came in for a phone repair, left impressed... and slightly tempted to buy a karaoke machine…read more They fixed my phone fast, the price was reasonable, and the staff was really nice. Clean shop, good service, and a cool selection of extras. Highly recommend!

Very nice with the greeting at the door! Very helpful and kind in selecting the meticulous products…read morethat I was looking for. He was kind and welcoming and should most definitely own 10 stores