Came in to update my phone plan. Customer service was just ok, it really needs improvement, just my…read moreopinion. Decided to go to another store instead.

Poor Experience with Phone Replacement & In-Store Appointment can I give this company no stars? One…read morestar seems good still. Dear Verizon Management, I am writing to express my disappointment with my recent experience at the Morgan Hill (vineyard) store. On 08/27/25, my phone screen suddenly turned green. Verizon sent me a replacement device, but due to FedEx delivering it to the wrong address, I had to drive all the way to San Jose to retrieve it. (not Verizon's fault) Once I finally had the phone, I attempted to activate it, but the Verizon app would not recognize my device and kept sending verification texts to my non-working phone number. Umm hello, How does that even help when my phone is not working? I called customer service but they were closed. I then tried technical support, which left me on hold for an extremely long time without resolution. To resolve this, I scheduled an appointment at the Verizon Morgan Hill (vineyard) specifically so I wouldn't have to wait. However, when I arrived, the associate on duty explained that he was the only one working and was simply helping people in the order they came in, regardless of appointments. This completely defeated the purpose of scheduling ahead of time. Despite having an appointment, I waited over two hours with no resolution. There was only one staff member (Chris) working, which made the situation worse. I want to be clear that Chris did his best and this is not his fault -- the blame lies with management and Verizon for failing to properly staff, prepare, or communicate. No employee should be left alone to handle a full day of customers and/or appointments. On top of that, I was told I needed "second authentication" from my mother, who is over 70 and not familiar with what steps are required. This requirement was never communicated beforehand, and staff seemed unprepared to handle it. There should be another way to authenticate. And You cant expect everyone to know how to use the verizon App to accept. That makes me soo mad where they assume everyone knows how to work the app. it causes delay and frustration on how to resolve an issue. If appointments are scheduled in advance, the team should be aware of what is needed and ready to assist -- otherwise, what's the point of making an appointment? As a parent of an 11-month-old baby at home, this wasted time created a major hardship. My baby's feeding and nap schedule was completely disrupted, all because the service was understaffed and disorganized. This experience shows a lack of preparation, poor scheduling management, and no regard for customers' time. I left with my issue unresolved and cannot recommend this location. I find it very concerning that only one employee is scheduled to handle all customers--especially on the day before Labor Day, when stores are predictably busier. Brian C., the GM, his info at the store front should be aware that this creates a very poor customer experience. I've now been without a working phone since 08/27/25, and the delays, lack of support, and broken appointment system have been unacceptable. I respectfully ask that you: * Ensure appointments are honored as promised. * Improve staffing, especially before peak days. * Provide a solution to help me get my phone activated promptly.

We hired Jerry and his team in 2024 for a full kitchen remodel--our first-ever kitchen renovation,…read morethough we'd done other remodels before. After getting bids from three companies, we chose Creative Building Solutions because of their solid pricing and local presence. From the start, we felt like our business truly mattered to them. What stood out the most was their commitment to the promised timeline--something we hadn't experienced with past remodels. Communication was clear, and every crew that came into our home was professional, friendly, and left the space clean. While they don't offer design services, which initially made me nervous, I found Pinterest and Facebook design groups helpful. Whenever I had ideas, they guided me in purchasing the right materials and explained what would or wouldn't work for my space. Their expertise made the process much easier than I expected. We absolutely love how our kitchen turned out and have already hired them for a bathroom project, with plans for another renovation in the future. Highly recommend Jerry and his team! --Brenda

We highly recommend Creative Building Solutions, based in Morgan Hill, CA with a perfect score, for…read moreany residential home renovation projects! Very professional, knowledgeable, respectful, reliable company. They completed our Bathroom Remodeling Project on time and at full satisfaction. Laura Franco (laura@creativebuildingsolutions.com), project manager has high quality management and customer skills. She is very detail oriented and has great suggestions for improvements. Together with Jerry and their team consistently achieved the set goals, maintained high quality standards and ensured we (the customer) kept informed throughout the execution of the project. Great communication skills!!! My husband and I are very happy with the outcome. Our bathroom looks great!

Took my ps5 w/ damaged disc drive in. This thing is an OG, not a slim or pro, so you got to…read moreperform a surgery to fix this thing. I originally thought there was no saving it. But the boys over there at CPR got that work and had ole' girl runnin like Sha'carri from the police. Took a little time to get parts, but better late than never. Check them out for sure if you need to fix the sticks or need accessories for your jack.

Excellent customer service. My phone was repaired in approximately 20 minutes, thanks to their…read morequick and efficient process. I highly recommend their services.

My company has bought used Macbooks from them for the past 5 years, never had any issues. Last year…read morescreen on a Macbook Pro (bought elsewhere) dead. They repaired it for a reasonable cost and gave me a six month warranty. 2 weeks before the warranty expires, I get a black band on the screen. I call them, they said, bring it over. Two hours later I have a replacement screen installed. It's a small business, and it must have cost them, but they honored the warranty. Thank you Ed.

Purchased a replacement LCD for my M1 Macbook Air (Product ID: A2337-SG-N $217.99). I went with…read morethem rather than Amazon because the cheap screens on Amazon (mind you, not that much cheaper; only like $40) are Chinese knockoffs while they claimed these are the same OEM parts that Apple uses. Installed fine, worked fine, then right around the 6 month mark, just like those Chinese knockoffs, the screen died. Asked if they could do anything about it, I just got a terse Email saying it's out of warranty period. I won't let my worst enemy purchase anything here. OK, I won't let my second worst enemy purchase anything here.

We stopped into Steve Madden today to check out the sale . I was able to find some super cute…read moreboots, a bag and a wallet. I Just wanted to shout out the team there for being super sweet and helpful. Special thanks to Sandra for all her help! I love meeting people with awesome customer service. :)

If you didn't know Steve Madden also carries a men's line. I'm not a huge fan of their athletic…read moreshoes but I do like certain styles including some boots. The quality is similar to Aldo, lower end mid tier shoes. I stopped at the outlets looking for a certain style of boot and Steve Madden was the only place I could find what I was looking for with the right colors. They are an outlet so they may not have the size you are looking for but if they do have your size you should get a pretty good price. I liked the customer service on my visit and they had all the sizes I was looking for. It was quick and I was in and out in about 15 minutes. It's tucked away in the corner of the outlet.

Rachel provided great customer service. She was professional throughout my entire visit and was…read morekind to my 2 boys. Unfortunately we couldn't find a size that fit my huge head however, she went the extra mile and attempted to widen my current pair for a more comfortable fit. I hope they carry XXL glasses in the future for those of us with huge heads lol

They had a great collection of glasses. I went in for a polarized glasses and I landed up getting…read moretwo (coach and Vogue) both really great ones, one polarized and one not. The prices were good on some but Maui Jim didn't have any discounts. Brittany was very sweet, she showed me a bunch of options when I told her what I was looking for.

Great people! Service was amazing, fast, and friendly! Thank you Marko for sending Filiberto to fix…read moreour Direct TV! I would highly recommend this company to everyone! Much easier than dealing with DirectTV tech support!

Good service, friendliness and good discounts, I have been a customer for several years of Lomeli…read moreCommunications, started with Boost Mobile and then they helped me get the best satellite service that covered my needs, and save time and money in one place.

This group shouldn't own a store. The two team remember have zero interest in helping. They just…read moresit behind the counter talking about food and football. The one person I asked for help looked at me like I was a bother. He had no idea where the item was and did kit offer to help. I showed him the part from the website that said they had 2 in store, he was more interested in eating his hoagie. This is why no one is in your store, people can't get help to find something and the place was absolutely empty, not surprised.

The worst ACE I've ever been to. When one calls they don't know common tools and aren't helpful…read more Most of the time they are busy gabbing with other employees.