They fixed my phone crack & it cracked again two days later. I contacted them…read moreabout it & then they blocked me. I WOULD NOT DO BUSINESS WITH THEM EVER AGAIN. That's just bad business. I wasn't rude & they just simply never got back to me. I called the business the next day & left a message & again, they never called me back. So I paid them 220 to fix my phone & it's in exactly in the same condition it was before they fixed it. What a waste of money. Save your money & call Apple or someplace that operates with integrity. These guys don't. Sad considering it's a family owned business.

I was shopping next door at the Cosmetics Store and decided to stop into this cellular shop because…read moreI needed a replacement glass for my phone. One guy working and no other customers, perhaps that should have raised the red flag, all stores in the outlets have customers, right? Anyway, he removed my old glass and told me it was the wrong size for my phone. OK, well it has worked find since I have had the phone but, whatever, just replace it. $11 later I had a new glass on my phone. Less than a week later the glass was scratched!! I didn't recall any reason why it would be scratched, but if slipping it into my purse is going to cause that kind of scratch then I wasted my $11. I called and left a message that if I stopped in while passing through the next time I drove north could I get a replacement. No reply. So, I stopped by on my way north and gues what? The store wasn't even open. All the other stores in the outlet are open but this one is closed!! Sorry, I tried to make this work before I posted a negative review here, but I had no option. Lesson learned, go to a reputable place for phone accessories!!

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen…read morerepair to cleaning!

We were greeted very promptly walking in the door. Pricing was competitive and service was fast. We…read morewere even given ice cold waters while we waited. This is my second time here, had an iPhone unlocked previously. Today we had 2 iPhone repaired in under 30 minutes. Phones look brand new and we picked up new screen protectors! This is my go to for all my tech repairs!

Knowledgeable, efficient and prices right! Harry was able to…read morefix my iPad screen with a few hours and the work was outstanding! Located on First Street and open on a regular basis.

We just moved from VzW to ATT and I have spent multiple hours on the phone to get the lines…read moreproperly transferred with little luck. Went to the ATT store and the experience from the moment I stepped into the store was outstanding and 5+ stars. Talked to Miquel and explained the issue and in 5 mins he had fixed the 1st phone and the next one 15 mins flat. Not only he was technically outstanding but more important was his interaction with myself and having a great conversation. The other team members Mike and Fernando were fantastic and the human interaction was great. Thanks guys and would recommend them to all customers who want to visit this store..

I would give this place zero stars if I could…read more I stopped by the AT&T Store after a 10-hour workday, ready to switch from Verizon and ask a few simple questions about transfer promotions. Right away, I noticed multiple customers just standing around waiting with no one being helped. I spoke with Fernando (sales associate), and he let me know it would be a while before I could be assisted. I appreciated him being upfront, but after a long day, waiting that long just to get basic questions answered wasn't ideal. What really stood out was the lack of staffing. For a company this big, it's surprising to see only two employees working during what seemed like a busy time and no managers in sight. The two associates were doing their best, but they were clearly overwhelmed. I waited about an hour before leaving because the wait just kept dragging. From a business standpoint, this is a missed opportunity. There were multiple customers, including myself, ready to spend money on new devices and services, but without the right team in place, that business is walking out the door. Nothing against Fernando, he was professional, honest, and handled the situation well under pressure. He deserves recognition. But overall, the store needs better staffing and leadership during busy hours to support both employees and customers. Disappointing experience. I'll be sticking with Verizon for now.

Had to get a cracked iPhone fixed and these guys had the proper screen in stock. Daniel was very…read morehelpful. He also completed the job in 20 minutes. Yes, having your iPhone front glass is expense to swap out and these guys were priced the same as the other popular guy in town. Only difference is they had the right part in stock. Highly recommend!

They are horrible!!! Don't waste your hard earned money!!! I took my iPhone to get a new screen as…read moremine broke. The price was great! I asked them if It's covered if anything is wrong with the screen they said of course.. 2 days after them putting a new screen on my phone it turned black. I took it to my regular tech guy they advised the screen these guys out I was garbage . I went to take it back with a refund only to get threatened they will break my phone and threatend to hurt me !!! Over a refund I requested and deserved!!! I ended up having to get legal involvement to get my refund... do not trust them and their garbage products .. Extremely rude and threatening for a business

Writing Daisy at JD…read moreWireless is the best! She has amazing customer service and is such a friendly, kind person. From the moment I walked in, she made me feel welcomed and comfortable. She's helped me with my phone twice now, and both times she fixed everything quickly and made the whole process easy. She's also very affordable and honest, which I really appreciate. If you need help with your phone, I definitely recommend going to Daisy at JD Wireless. She gets the job done fast and always with a great attitude!

Ive been to about 3-4 different stores in the city, this is easily the best repair store in the…read morecity. Customer service Wait Price Outcome

So I stopped by to upgrade my phone today, took advantage of their awesome Black Friday deal and…read moreswitched to an iPhone 13 after years of being a android user. The staff here is outstanding and worked with me to got me the right phone, plan and accessories they even helped me get the BEST deal for it and replaced my faulty phone without question. Overall; great customer service. I highly recommend this location, I am happy with my purchase and love my iPhone 13 - thanks!

Terrible service. 1 sales rep leisurely holding a conversation about cars with a customer as I sat…read morethere for 40 minutes. Instead of placing me in the queue when I arrived, he placed me in the virtual queue when I he was finally finished with his conversation.

Customer service sucks, the plans sucks, service sucks. People don't ever get cricketread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Gilroy store today.