Thank you Nick for your amazing customer service today. You went above and beyond and helping us…read moreupdate our plan and getting the best deal possible with some great perks added to our new service. Thank you for your patience and support in offering us a variety of plans and helping us pick one that fit our budget and needs best. I highly recommend you contact Nick for any assistance at Verizon.

Stephanie at Verizon was absolutely amazing! She was incredibly patient and took the time to…read morecompare every option for me, including pricing with and without adding an iPad, upgrading my insurance coverage, and exploring different plan options. She explained everything clearly and never made me feel rushed or pressured. What stood out most was how personable and friendly she was. Customer service like this is hard to find these days. She made the entire experience stress-free and enjoyable. I was able to sit back, relax, and let her handle everything while she walked me through the details. I honestly wish I had purchased my two phones through Stephanie instead of online customer service because she absolutely deserves the credit for earning my business. Thanks to her, I ended up getting a new Apple Watch, and I'm already planning to bring my mom in to get one too! One thing I really appreciated was that Stephanie never pressured me into adding an iPad, even after taking the time to compare all the pricing options for me. Ironically, that's probably why I'm still thinking about it! Instead of pushing a sale, she focused on helping me make the best decision for my needs. That approach built trust and honestly makes me more likely to come back and purchase one later. If I do decide to get the iPad, I'll definitely be coming back to work with Stephanie. Stephanie is the perfect example of what great customer service should look like. Verizon is lucky to have her. Give this woman a raise! Outstanding service, exceptional knowledge, and a genuine desire to help customers. My tip for anyone visiting Verizon: schedule an appointment at a corporate Verizon store if you can. In my experience, the service has been much better than what I've received at authorized retailers. If you're lucky enough to work with Stephanie, you're in great hands. I'll definitely be recommending her to family and friends.

Charles at this location is super helpful and friendly. Answered all my questions and offered…read moresuggestions.

I believe her name was Emily, she was very nice and helpful. She helped answer questions and she…read morewas patient.

I would give this place zero stars if I could…read more I stopped by the AT&T Store after a 10-hour workday, ready to switch from Verizon and ask a few simple questions about transfer promotions. Right away, I noticed multiple customers just standing around waiting with no one being helped. I spoke with Fernando (sales associate), and he let me know it would be a while before I could be assisted. I appreciated him being upfront, but after a long day, waiting that long just to get basic questions answered wasn't ideal. What really stood out was the lack of staffing. For a company this big, it's surprising to see only two employees working during what seemed like a busy time and no managers in sight. The two associates were doing their best, but they were clearly overwhelmed. I waited about an hour before leaving because the wait just kept dragging. From a business standpoint, this is a missed opportunity. There were multiple customers, including myself, ready to spend money on new devices and services, but without the right team in place, that business is walking out the door. Nothing against Fernando, he was professional, honest, and handled the situation well under pressure. He deserves recognition. But overall, the store needs better staffing and leadership during busy hours to support both employees and customers. Disappointing experience. I'll be sticking with Verizon for now.

Terrible customer service. I waited about 30 minutes, was not even greeted one time. When I finally…read moregot helped, I was just there to pick up a new phone. The guy "Fernando" barely said two words to me. Handed us the phone and moved on to the next person. Apparently he activated the new phone so now my son's phone (he was getting the new phone) doesn't work. We weren't ready to activate the new phone, he would have known that if he would have spoke to us and asked. In the past we go home and activate the phone and transfer the other phone's data. Will never go back to this location.

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen…read morerepair to cleaning!

I want to recognize Miriam for her outstanding level of service…read more I came in super nervous because I didn't return my old equipment when I upgraded my 12+ year old modem to the latest model that supports higher speeds. I fully expected to pay some kind of a penalty fee and I led with honesty about it. Miriam immediately reassured me that there would be no fees collected since I was upgrading. While we were handling the equipment return, we discussed my internet plan. I wanted to see if 2-gigabit speeds were available in my area. They weren't, go figure. But Miriam offered me something completely unexpected. She found a promotional deal that upgraded me from my $90, 500 mbps plan to 1-gigabit service that normally costs $115 a month and reduced it to just $70 a month for a full year! She also let me know that I can stop by the store anytime to ask about current promotions and see if I can get even this one extended. I had no idea I could do this. I've already told my local friends. Needless to say, I was taken aback, in a good way, knowing I get double the speed at $20 less than I was paying for a year. Amazing! It's also worth noting that the Spectrum location is easy to find and there's plenty of parking. The location is also super clean. It was hot outside and with the AC on, it made for a more comfortable experience.

By far some of the worst and laziest customer service I've ever met. Their management and staff are…read morelaughable on how low their efforts are for "their" customers. You ask them questions about timelines and their answers are "I don't know" and "we get them when we get them" There's zero initiative, and it's not as if they're filled packed and helping customers and flustered. This was during a point where they had 4 employees on the floor and 1 other customer besides myself. The worst part is, management has seen the reviews on this store for months based off of other reviews and still haven't changed a thing.

RJ deserves a shout out for his outstanding customer service. We came in a couple times to reset…read moreour pin and close a line. Through our interactions with him and obersation of how he treated others that came before us, RJ consistently served all his customers with respect, patience and knowledge. Highly recommending him!

Jeren? I'll check the manager's name again. Wanted to thank Jeren for helping us even though we…read morecame in later than when we should have. Our behavior should have been better. We were impatient. Thank you so much for not being mad or cross with us, and instead being so helpful and patient, professional. The Store Manager sets the culture of tone for the store, and Jeren's Leadership is why this location is great. We were actually very far from this location, but I insisted we'd get the best help and friendship there. Thank you

I came here looking for a difficult repair - a firmware issue that was disabling the fans in my…read morelaptop. They took the time necessary to manage my issue, and I was even able to bring my laptop back after I paid for the initial service free of charge. This is a family owned business, and it shows with their dedicated care. I recommend this repair shop.

Super friendly fast service (and the store cat is a bonus!)…read more This is based on the six total times I've had to have my iPhone 11 Pro Max screen replaced here over the past two years (the last two times were NOT my fault!). Highly recommend!

We were greeted very promptly walking in the door. Pricing was competitive and service was fast. We…read morewere even given ice cold waters while we waited. This is my second time here, had an iPhone unlocked previously. Today we had 2 iPhone repaired in under 30 minutes. Phones look brand new and we picked up new screen protectors! This is my go to for all my tech repairs!

Second time coming here and always have a great experience. He can figure out the issue and have a…read moresolution quickly.

Terrible service. 1 sales rep leisurely holding a conversation about cars with a customer as I sat…read morethere for 40 minutes. Instead of placing me in the queue when I arrived, he placed me in the virtual queue when I he was finally finished with his conversation.

Great help. Beautiful woman stunning helped me out. Very nice and offered help to resolve my issue…read more I would recommend.

Had to get a cracked iPhone fixed and these guys had the proper screen in stock. Daniel was very…read morehelpful. He also completed the job in 20 minutes. Yes, having your iPhone front glass is expense to swap out and these guys were priced the same as the other popular guy in town. Only difference is they had the right part in stock. Highly recommend!

They are horrible!!! Don't waste your hard earned money!!! I took my iPhone to get a new screen as…read moremine broke. The price was great! I asked them if It's covered if anything is wrong with the screen they said of course.. 2 days after them putting a new screen on my phone it turned black. I took it to my regular tech guy they advised the screen these guys out I was garbage . I went to take it back with a refund only to get threatened they will break my phone and threatend to hurt me !!! Over a refund I requested and deserved!!! I ended up having to get legal involvement to get my refund... do not trust them and their garbage products .. Extremely rude and threatening for a business