They fixed my phone crack & it cracked again two days later. I contacted them…read moreabout it & then they blocked me. I WOULD NOT DO BUSINESS WITH THEM EVER AGAIN. That's just bad business. I wasn't rude & they just simply never got back to me. I called the business the next day & left a message & again, they never called me back. So I paid them 220 to fix my phone & it's in exactly in the same condition it was before they fixed it. What a waste of money. Save your money & call Apple or someplace that operates with integrity. These guys don't. Sad considering it's a family owned business.

I was shopping next door at the Cosmetics Store and decided to stop into this cellular shop because…read moreI needed a replacement glass for my phone. One guy working and no other customers, perhaps that should have raised the red flag, all stores in the outlets have customers, right? Anyway, he removed my old glass and told me it was the wrong size for my phone. OK, well it has worked find since I have had the phone but, whatever, just replace it. $11 later I had a new glass on my phone. Less than a week later the glass was scratched!! I didn't recall any reason why it would be scratched, but if slipping it into my purse is going to cause that kind of scratch then I wasted my $11. I called and left a message that if I stopped in while passing through the next time I drove north could I get a replacement. No reply. So, I stopped by on my way north and gues what? The store wasn't even open. All the other stores in the outlet are open but this one is closed!! Sorry, I tried to make this work before I posted a negative review here, but I had no option. Lesson learned, go to a reputable place for phone accessories!!

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen…read morerepair to cleaning!

Came in to JB fix with a very frustrating issue my iPhone was having for a week now. I did not want…read moreto wait til my phone got worse, so my friend recommended me to go in asap to JB Fix and I would have my problem solved quickly! Same day service! Thats better than what apple has to offer! I will not be shipping my already delicate phone to some random apple company! Yeah right so they can break it some more. Nope I rather stop by in person. I was uncertain about letting my phone go but I knew I needed to fix it already with my home screen button not working. Harry was kind, patient with explaining the issues of the phone and handled both phones he fixed for me, with care. Both phones fixed in about 1 hour and 20 mins. That kind service is what will keep em comin back. Thank you for your service. Phone works, so far so good.

Very polite and professional people And very fast service…read moreand very good at fixing

I would give this place zero stars if I could…read more I stopped by the AT&T Store after a 10-hour workday, ready to switch from Verizon and ask a few simple questions about transfer promotions. Right away, I noticed multiple customers just standing around waiting with no one being helped. I spoke with Fernando (sales associate), and he let me know it would be a while before I could be assisted. I appreciated him being upfront, but after a long day, waiting that long just to get basic questions answered wasn't ideal. What really stood out was the lack of staffing. For a company this big, it's surprising to see only two employees working during what seemed like a busy time and no managers in sight. The two associates were doing their best, but they were clearly overwhelmed. I waited about an hour before leaving because the wait just kept dragging. From a business standpoint, this is a missed opportunity. There were multiple customers, including myself, ready to spend money on new devices and services, but without the right team in place, that business is walking out the door. Nothing against Fernando, he was professional, honest, and handled the situation well under pressure. He deserves recognition. But overall, the store needs better staffing and leadership during busy hours to support both employees and customers. Disappointing experience. I'll be sticking with Verizon for now.

Terrible customer service. I waited about 30 minutes, was not even greeted one time. When I finally…read moregot helped, I was just there to pick up a new phone. The guy "Fernando" barely said two words to me. Handed us the phone and moved on to the next person. Apparently he activated the new phone so now my son's phone (he was getting the new phone) doesn't work. We weren't ready to activate the new phone, he would have known that if he would have spoke to us and asked. In the past we go home and activate the phone and transfer the other phone's data. Will never go back to this location.

Had to get a cracked iPhone fixed and these guys had the proper screen in stock. Daniel was very…read morehelpful. He also completed the job in 20 minutes. Yes, having your iPhone front glass is expense to swap out and these guys were priced the same as the other popular guy in town. Only difference is they had the right part in stock. Highly recommend!

They are horrible!!! Don't waste your hard earned money!!! I took my iPhone to get a new screen as…read moremine broke. The price was great! I asked them if It's covered if anything is wrong with the screen they said of course.. 2 days after them putting a new screen on my phone it turned black. I took it to my regular tech guy they advised the screen these guys out I was garbage . I went to take it back with a refund only to get threatened they will break my phone and threatend to hurt me !!! Over a refund I requested and deserved!!! I ended up having to get legal involvement to get my refund... do not trust them and their garbage products .. Extremely rude and threatening for a business

Writing Daisy at JD…read moreWireless is the best! She has amazing customer service and is such a friendly, kind person. From the moment I walked in, she made me feel welcomed and comfortable. She's helped me with my phone twice now, and both times she fixed everything quickly and made the whole process easy. She's also very affordable and honest, which I really appreciate. If you need help with your phone, I definitely recommend going to Daisy at JD Wireless. She gets the job done fast and always with a great attitude!

Ive been to about 3-4 different stores in the city, this is easily the best repair store in the…read morecity. Customer service Wait Price Outcome

Great help. Beautiful woman stunning helped me out. Very nice and offered help to resolve my issue…read more I would recommend.

This review is for the verizon organization at this location. Hire more people, the gentleman here…read moreis good at his job and greeted me as I came in but he is only one person. There's a line of 8 with 2 hours waiting and counting. Please hire more people. This one star is strictly for not having enough staff.

Customer service sucks, the plans sucks, service sucks. People don't ever get cricketread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Gilroy store today.