I still remember when OSH started with ORCHARD. But they still have items we need to live in the…read morecounty of Santa Cruz. My mom and I picked up a planter bottom that we could not find in others stores.. Mahalo and thanks OSH.. We appreciate you guys..

I went in this morning and bought a piece of wood to fix my gate. I needed it cut and Charlie saved…read morethe day ,and cut it for me. This is why I keep coming here for the good old customer service. Jim O.

This location hires staff who discriminate against the disabled. I have been a regular customer at…read morethis location and am there almost weekly, restocking Peanuts for the wildlife. I am disabled, and currently using a knee brace and crutches. I went into this location today to restock. I asked an employee, named Sierra, if they still had the Peanuts in Shell in stock (they frequently run out), as the items are at the BACK of the store on a bottom shelf. Her response was, "we still have 2 bags and you can go back and get them!" She then walked behind the counter, glared at me and asked, rudely, " DO YOU NEED SOMETHING?! I already told you the peanuts are in the back!" She left me embarrassed, and upset, so I left. I am CLEARLY disabled, and yet cannot get any offer of assistance at this location, while this woman is working there.

Avoid this ACE Hardware at all costs…read more I usually don't write reviews unless something's either amazing or laughably bad - and unfortunately, this location is the latter. So here's what happened: I bought a gazebo, used a $20 off coupon, brought it home, and realized I didn't want the blue one - I wanted the grey. Totally reasonable, right? I head back literally the same day - not more than 15 minutes after the original purchase - to do a simple exchange. Not a return. Not a refund. Just a swap for a different color. And what do they try to pull? They tell me I'd have to pay an additional $20 to do the exchange. In what universe does that make sense? I'm not returning it to scam them - I'm just trying to swap for the same exact item in a different color. But nope. They insisted I'd have to pay again without the coupon, even though I just bought it. Are they high? It's like they're running a hardware store and a grift out of the same building. I asked for a manager, thinking this was just some clueless cashier mistake, but nope - the manager doubled down like they were proud of screwing over a customer trying to do a fair exchange. So guess what? I won't be shopping here anymore. If you want to be treated like a human being instead of a nuisance or a walking wallet, take your business somewhere else. The ACE Hardware on Front Street? Way better. Actually decent managers who aren't afraid to do the right thing. Unlike this clown show. Shady policies, rigid employees, and management with the backbone of a wet paper towel. I'll pass.

Very nice employees somewhat of a good selection for being local hardware store, very expensive…read more What really irritates me because you don't have pennies you round up the purchase I've been in there four times in the last two weeks and they haven't had pennies most businesses have them still. Or most businesses rounded out to be even without a penny rounding up seems very odd! I've been to the bank and they have rolls of pennies.

Good place to come get your hardware needs. Smaller than Home Depot, but has quite a bit. You can…read morecome get your car battery replaced here as well. What's nice about Ace is that there's actual people there to check you out. It's also not as crowded generally and the parking is much easier. I don't feel like I'm going to get a nail stuck in my tire in front of it. I'm more familiar with other hardware stores but might have to make this one a more frequent visit.

The independent ACE hardware stores tend to be a lot better organized and helpful than the Home…read moreDepot. My local ACE is no exception. I've gone in to get a few parts, locks, and extension cords a few times. I was promptly directed to the correct aisle, and checkout was easy. It was a good experience here.

For a mid sized hardware store, they are really well stocked. They always seem to have what I need…read moreand the staff are helpful. I love having them in my neighborhood and not having to drive to a big box.

The woman at the front counter (cashier) was down right rude. I…read moreLove the Kings village store but will not go back to the one I went to yesterday ever again. I was trying to avoid Home Depot.

I picked out a quart of oil off the shelf because it had a yellow sticker on it saying sale price…read more349 marked down from 699 When I got to the counter, they would not sell it to me for 349. They say that that sales sign is expired. I tried to explain to them that that is called bait and you can't leave a sign up telling you one prize and then when you get to the register, you changed the price on the customer All three of the women that were working behind the counter were unbelievably rude not willing to listen. So now you lose a customer, I will never go back. There's lots of alternatives so that's the end of that story.

The people at this particular Ace Hardware are incredibly helpful. I'm a senior citizen in the…read moremidst of a large project. They have gone out of their way to be of service. I can't recommend them more highly.

Full transparency; I just wrote an negative review for a restaurant and wanted to balance it with a…read morepositive review for another business. So, I thought about what local businesses am I appreciating at the moment. Ace! When Walgreens left, it took me a while to get it on my radar that we now have a hardware store right in our neighborhood. Now, I'm in there nearly every day. It's a gem. The store is pretty big and they have a great selection for most household projects. The staff always give you a warm greeting and do their best to help you find what you need, offer advise and help troubleshoot any challenges. Our dog isn't super into their pup treats, but she's a bit of a picky parker - so we'll let that one slide. Ace. They ARE the helpful place.

We had a broken vanity delivered to us which the Home Depot staff - most notably-Darla, went all…read moreout to replace for us. She went over and above and was so nice and helpful. The other staff working there were also helpful

Came in looking for an external battery pack, left with trust issues…read more Asked four different employees where I might find said item-- each one sent me in a different direction like I was on a haunted scavenger hunt. Had to pass a demonic Halloween gremlin every time, and it cackled. Every single time. I jumped.... Every single time. Finally found the battery pack THREE FEET from where I started, locked with some toddler-proof plastic contraption. The manager who told me they didn't carry external batteries? She's the one who unlocked it. I have aged. I have seen things. I am not the same. Avoid if you value your time, your sanity, or your soul.

Great wood and at least mediocre customer service in the yard…read more Still the best around, but people working there need to care more

Prompt, professional, polite, courteous. Hector was very proactive and helping me finding…read morediscontinued tricks, cutting it and loading it into my truck. It was the best service I've ever had at a lumber company. Thank you Hector I wish I could give you 10 stars. Ron

they were supposed to get back to me but never did return the phone call or email. I am still…read morewaiting for an email or phone call from them but its been over 3 weeks

San Lorenzo has been my go to place for home remodel projects over the past 25 years. I usually…read morefrequent the store on River street and the service is just what I need. Informed people who guide me and help me if I have a question or unique fix it issue. Home Depot may be a bit cheaper but this is my store and the people make the difference.