Not sure when being polite went out the door but I went in today to get some tools I said good morning to the guy who helped me at the register I got no reply as I'm checking out a man walked up and started to talk to him mind you I'm checking out the worker had a full conversation then finally gave me my receipt I said thank you I got ignored again you guys need to train your people very poor customer service!! read more

associate was nice enough to try and make an effort to get me a few extra quarters until the manager came up and shot me down saying I couldn't have any quarters in a very rude manner with hella attitude not rockin with this harbor freight no cap read more

Just returned from the Watsonville store...Drove down from Brancifortee to get some flex pipe for our sump pump...I pull up and the powers OUT...Then I see someone crack the door..." Come IN" He says...it turns out his name is SAL...what do ya need he asks..I tell em, he takes 3 minutes to find the pipe...Im out the door 6 minutes, tops! The point is, no power and Sal took care of all of us..Legendary SERVICE...Thanks again SAL read more

The Watsonville location has a manager type male employee whom I find very rude. Perhaps they have a theft problem and end up being suspicious of customers. Perhaps I am not used to being profiled. read more

I've been to many many harbor freight stores and this one was the best so far. Very clean store, well stocked and organized. The workers were friendly and helpful. It's my new go to harbor freight. read more

This store is awesome. We shop both the Watsonville and San Luis Obispo locations. Always friendly, reasonably priced, and they have the coolest items! Worth traveling to visit. read more

Brand new store just opened. Located next to Hope Thrift. Tools galore! Plenty of parking. Employees were nice and helpful. read more

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Recommend this Harbor Freight. All the employees are willing to help you with any questions or concerns. Save some cash don't go to hardware stores, Home Depot, Lowes or any other place for hand tools. read more

Finally a Harbor Freight store in Watsonville, I use to go to their Gilroy store before this one opened up. Their fully stocked I was in and out in ten minutes with my new flag pole. Sign up for their new coupons, I saved twenty percent. Clean, organized, well-lit store. Employees here are very friendly and go out of their way to assist you. Since I have been shopping at Harbor Freight for years now, I know exactly where to find the item I need. Every store I've been to has the same floor layout.. Now I don't have to go to Gilroy to get to a Harbor Freight store. I hope this store is here to stay. Welcome to Watsonville, this will be my go-to Harbor Freight store for now on. Overall great experience at this location. read more

Harbor Freight Tools - $59.99 for this 20 ft. Telescoping Flag Pole. I can't complain. I am happy with my purchase. - Hardware Stores Near Me - Watsonville, California

Harbor freight is really hit and miss with the quality. I have never bought anything that lasted more than a few days. Water pump...2 days. Terry cloth? SNAPPED it was so rigid lol. Welding hoses cracked after a year and the brass but snapped when i tried to loosen it the wrong way. They basically just sell crap. Hence the price. I really miss OSH.... On the other hand, I've heard stories of people buying stuff, like a buddy that got an electric pressure washer that he uses once every couple months and he's had it a couple years. So, if you want to roll the dice and save a few bucks, give it a shot. Be sure to keep your receipt. Personally, I'll pass unless it's something i literally don't think they can sell a crappy version of... read more

On 10/31/2020 I'm Standing outside in the cold 40 degrees weather with a line of people waiting at 9:40am and a store associate just pacing back and forth swinging his hands up and down side to side and won't let customers inside... He should at least do whatever needed (work since he's getting paid) to open the store instead of just standing there! Seen 40 plus customers who already left tired of waiting, I just don't get it!!! read more

This morning I went to Harbor Freight and had to stay in line outside door to local restrictions on COVID. The young man controlling the line entry was so nice, talked to everyone and every told customers which aisle their items were on before entering the store. He really made, what could have been, a irritating situation into a positive one. The cashier was very sweet too. This was my first visit and will not be my last. Excellent experience! read more

Worst service of my life . Walked in to the store and was not greeted but instead had the manager and a cashier staring at us in a rude manner. Looked around for 5 minutes and grabbed a few masks. My Gf needed to use the restroom (and let me clarify no one was cleaning the restrooms) so we take are masks with us to the front and asked if my gf could use the restroom. The cashier looked at the manager and made up that they were being cleaned even though just a minute before we saw no one there. Also the manager was in my personal space with his arms crossed staring at me making me very uncomfortable. Then I replied with alright it's fine and then he made another cashier come ring me up (he was a long haired fellow who was very nice) . Anyway do yourself a favor SAVE YOURSELF FROM THE DISCOMFORT ! & GO TO A DIFFERENT STORE!!!!!! read more

I purchased an item in this store. When I returned home I discovered the item had been opened and used. I assume a previous customer had switched a used item and placed it in box and then returned it. I called the store and the manager was polite but unwilling to help me. He also implied that because he wasn't the person who restocked the item then he did not have to fix the problem. Not a good experience. read more

Tim is even worse than the review that I had previously read on Yelp. It really sucks to go be treated so poorly when, you are spending money. It must be the same feeling people get, when they stay at a Trump establishment. Tim is a poor excuse of a Manager and to think that this hate-monger is training all the employees and new employees. The staff is useless and Tim is a little tyrant and a lying no good sod buster. I got that from "Shane" it's to make me laugh because, what else can I do? The district manager obviously does not care. I guess I will go to Lowe's, Home Depot or just order from Amazon Prime. It's not worth going to Harbor Freight and taking a chance of catching COVID-1 and to be treated like crap at the same time. Either go to the one in Gilroy and hope it's better or just avoid Harbor Freight totally. Our money is accepted everywhere so, we might as well go somewhere else. Goodbye Tim or as I call him, Mister Happy! ( a little sarcasm. Again to make me laugh) I hope that you heed my warning and go elsewhere. read more

The store was clean. Good selection. I asked the cashier if she came from one of the other stores she said no she lives here in Watsonville I said do you like it here and she said it's close to home. My advice is to look like you enjoy your job . Smile and say welcome to Harbor freight read more

This place truly disappointed me. I was lied to straight to my face by what appeared to be the manager. Super rude big guy who clearly does not care for his customers. My husband received some tools for xmas that he already had, thankfully the person attached a gift receipt so that he could exchange them. When my husband attempted to return the tools (along with the gift receipt) he was told the money goes back to the card it was bought with. No availability for store credit even. So basically my husband was robbed of the $60 someone invested in him. What really upset me was when I went in to ask why they even offered gift reciepts if they will not honor it as one, this big man walked up with a bad attitude to start and claimed they did not offer gift receipts, they were just "secondary receipts". I, not having the receipt in my hand, decided to walk out since he had a sketchy aggressive vibe. However, once I checked the receipt it said GIFT RECEIPT. My husband constantly gives this store buisness and it is ridiculous that we were treated with attitude and even worse, LIED to. We will not be giving this store or business and I will make sure to share my experience with friends and family. read more

I have recently discovered Harbor Freight Tools and couldn't.t be more thankful. Tools that I refrained from purchasing for years are now in my arsenal of tools because I have now found them sold at a price point that fits within my budget. Harbor freight has now allowed for me to expand and fill the service needs in my field of work to all my customers. I have found the many tools I have recently purchased from them to be quite robust and serviceable. In addition, I have recognized that the staff has always been ready and extremely helpful and happy to answer any questions concerning which tool is offered buy them to fit the needs of the job I intend to perform and lead me to its whereabouts, allowing for me to get what I need and get back to work quickly. They have allowed me the luxury of saving money at the checkout counter, plus the opportunity to expand my business and generate a greater profit margin. Thanks goes out to Harbor Freight and all of their staff for a service with a smile they have offered to me. read more