I've always had a great experience with this Ace Hardware location. When I am working on a home…read moreproject and encounter an issue where I need to run to the hardware store to find the appropriate part, Ace Hardware is my first thought bc their staff is extremely helpful. There is always 3 or 4 employees walking the aisles. They don't point you to where an item is, they walk you to it and make sure it is what you need. They are knowledgeable in their recommendations. Their prices are a bit higher than the big box stores, but their employee to customer interaction is worth spending those extra few bucks.

I had such a great experience thanks to Isaiah! From the moment I walked in, He greeted me with a…read morewarm smile and a positive attitude. He was incredibly helpful, patient, and knowledgeable, answering all my questions and making sure I found exactly what I needed. The day I went in my husband couldn't go with me so I was completely lost in what I needed so he was kind enough to go through all the different options I had. It's not every day you come across someone who genuinely cares about the customer experience, but it's clear that Isaiah takes pride in his work. I really appreciated the extra effort and friendly service. I hope his management team sees this so credit is served where it's due.

Merced is the best. Went in for a gallon of paint and ended feeling like I have a new friend. Super…read morehelpful super nice super personable. He went over and above to make sure I had what I needed at the right price!! Thank you Merced!!

I've been to a few ACE Hardware stores locally and the East Lake location is the best one. They…read morehave solid customer service and always have what I'm looking for. Keep up the good service!

Merced is literally the most knowledgeable and sincere associate i have ever had to deal with…read more with. he went above and beyond to help me with my simple plumbing job. he had so much knowledge of where everything is in this store. i will always come to this location because of this gentleman. thank you brother for your help!!

We had the most outstanding service from Merced! He went so far above and beyond what was…read moreexpected. He helped us figure out how to manufacture bolts for my son's car that they didn't carry. Super knowledgeable and creative. You'll never find this kind of help at home depot. Ace Hardware for the W!

Such a great store and the people are so courteous and helpful. My daughter lives in Aptos and the…read morestore is conveniently located. Great store.

Excellent hardware store located right in the middle of Rancho Del Mar shop center. The staff take…read morepride in their work and are always willing to help customers find what they need. I've purchased hardware, paint, solvents, oil, and had keys copied here and I've never been let down. The prices are reasonable too.

I still remember when OSH started with ORCHARD. But they still have items we need to live in the…read morecounty of Santa Cruz. My mom and I picked up a planter bottom that we could not find in others stores.. Mahalo and thanks OSH.. We appreciate you guys..

Floor staff had a horrible, insulting attitude so we left. Will never go in there again especially…read morewhen there are so many friendly, well stocked hardware stores available locally.

Well I guess we started to plant at the perfect time. Low prices and easy to load as it was near…read moreparking lot so I did not need to transport it too far from the car. Thanks Home Depot. My mom was happy all the way home.

I had great service in my search for new kitchen appliances. A lady named Dejah was extremely…read morehelpful. I will go back again.

Very good service from the ladies at the cashier definitely better service than the Salinas…read morelocation!

Not sure when being polite went out the door but I went in today to get some tools I said good…read moremorning to the guy who helped me at the register I got no reply as I'm checking out a man walked up and started to talk to him mind you I'm checking out the worker had a full conversation then finally gave me my receipt I said thank you I got ignored again you guys need to train your people very poor customer service!!

I want to thank Joshua Marquez for his outstanding service I received recently at Linde. I wanted…read moreto purchase a new, complete welding setup and I had a lot of questions. Joshua was knowledgeable, patience, experienced, and technically understood all his products. I couldn't have purchased the new Lincoln welder without his expertise and help!

I have been ordering from Praxair for a long time and they have the best employees working down…read morethere! Always friendly and extremely accommodating, highly recommend for all your welding supplies and gases.

Big Creek Lumber is the place to go if you want Excellent Customer Service, Friendly and…read moreProfessional and Knowledgeable Staff you will experience a 10 Experience. I live in Morgan Hill and have Johnson's Lumber who can't even compare. I would rather drive the 30 miles than the ten to make my purchases thank you to Mandy , Alejandra and Andy. Keep up your EXCELLENT CUSTOMER SERVICE!

I usually shop at a big-name box store, and the experience typically goes like this: my friend and…read moreI dig through heavy lumber trying to find decent boards, while employees walk past without offering help. On Friday, we were looking for 2" x 10", 16' Douglas fir. The boards were stacked just high enough to be awkward, and they were heavy and damp. The two of us must have looked slightly ridiculous wrestling them down -- yet several employees passed by and never asked if we needed help. We were also told T&G plywood was in stock. After waiting 20-30 minutes while someone "went to look," we eventually tracked down a manager who confirmed they were actually out. We spent nearly an hour there and had planned to place about a $1,000 order. The next day, we decided to try Big Creek Lumber right off Hwy 1 - very easy to get to - and what a difference. We were in the lumber yard less than five minutes when someone driving a forklift stopped, turned it off, and asked if we needed help. He walked us directly to the 2x10x16' Douglas fir. When we noticed it was damp, he immediately showed us where the kiln-dried lumber was inside the warehouse. When we still didn't find exactly what we needed, he personally walked us into the sales office, introduced us to one of the agents, and explained what we were looking for. The level of helpfulness was honestly surprising, in the best way. After finishing in the yard, we went inside for hardware. Even in the store, multiple people checked in to see if we needed assistance. At one point, even another customer offered help! The lumber yard is huge, the staff is attentive, and the entire experience was efficient and pleasant. We'll absolutely be back.