I've always had a great experience with this Ace Hardware location. When I am working on a home…read moreproject and encounter an issue where I need to run to the hardware store to find the appropriate part, Ace Hardware is my first thought bc their staff is extremely helpful. There is always 3 or 4 employees walking the aisles. They don't point you to where an item is, they walk you to it and make sure it is what you need. They are knowledgeable in their recommendations. Their prices are a bit higher than the big box stores, but their employee to customer interaction is worth spending those extra few bucks.

I had such a great experience thanks to Isaiah! From the moment I walked in, He greeted me with a…read morewarm smile and a positive attitude. He was incredibly helpful, patient, and knowledgeable, answering all my questions and making sure I found exactly what I needed. The day I went in my husband couldn't go with me so I was completely lost in what I needed so he was kind enough to go through all the different options I had. It's not every day you come across someone who genuinely cares about the customer experience, but it's clear that Isaiah takes pride in his work. I really appreciated the extra effort and friendly service. I hope his management team sees this so credit is served where it's due.

I've been to a few ACE Hardware stores locally and the East Lake location is the best one. They…read morehave solid customer service and always have what I'm looking for. Keep up the good service!

First time I visited this store. When I walked I was greeted right away and the very nice and…read moreknowledgeable young man helped me find everything I needed! I was so happy because I was on my lunch, so I was pressed for time. In and out in 15 minutes or less!! Yay!!

There was an amazing worker named Merced who helped us beyond what his job required. We asked for…read morehelp to find parts for a buoyancy engine on a robot we were creating for a competition and he ended up not only giving us parts but he created a entire leak proof system for us all for free. Greatly appreciated his service, highly recommend talking to him for anything.

What a great hardware store! This store has everything, and also excellent customer service. I…read moreneeded help with my broken antique woodstove door latch and had no idea what parts would fix it, but Merced came to my rescue and figured out what I needed to fix the latch. What a great guy! I will definitely use this store as my go to for any hardware needs. Thank you, Merced!

Very nice employees somewhat of a good selection for being local hardware store, very expensive…read more What really irritates me because you don't have pennies you round up the purchase I've been in there four times in the last two weeks and they haven't had pennies most businesses have them still. Or most businesses rounded out to be even without a penny rounding up seems very odd! I've been to the bank and they have rolls of pennies.

Good place to come get your hardware needs. Smaller than Home Depot, but has quite a bit. You can…read morecome get your car battery replaced here as well. What's nice about Ace is that there's actual people there to check you out. It's also not as crowded generally and the parking is much easier. I don't feel like I'm going to get a nail stuck in my tire in front of it. I'm more familiar with other hardware stores but might have to make this one a more frequent visit.

I still remember when OSH started with ORCHARD. But they still have items we need to live in the…read morecounty of Santa Cruz. My mom and I picked up a planter bottom that we could not find in others stores.. Mahalo and thanks OSH.. We appreciate you guys..

I went in this morning and bought a piece of wood to fix my gate. I needed it cut and Charlie saved…read morethe day ,and cut it for me. This is why I keep coming here for the good old customer service. Jim O.

Well I guess we started to plant at the perfect time. Low prices and easy to load as it was near…read moreparking lot so I did not need to transport it too far from the car. Thanks Home Depot. My mom was happy all the way home.

Employee by the name karina was very rude and unprofessional they need to work on staffing better…read moreemployees

Not sure when being polite went out the door but I went in today to get some tools I said good…read moremorning to the guy who helped me at the register I got no reply as I'm checking out a man walked up and started to talk to him mind you I'm checking out the worker had a full conversation then finally gave me my receipt I said thank you I got ignored again you guys need to train your people very poor customer service!!

associate was nice enough to try and make an effort to get me a few extra quarters until the…read moremanager came up and shot me down saying I couldn't have any quarters in a very rude manner with hella attitude not rockin with this harbor freight no cap

I want to thank Joshua Marquez for his outstanding service I received recently at Linde. I wanted…read moreto purchase a new, complete welding setup and I had a lot of questions. Joshua was knowledgeable, patience, experienced, and technically understood all his products. I couldn't have purchased the new Lincoln welder without his expertise and help!

I have been ordering from Praxair for a long time and they have the best employees working down…read morethere! Always friendly and extremely accommodating, highly recommend for all your welding supplies and gases.

I usually shop at a big-name box store, and the experience typically goes like this: my friend and…read moreI dig through heavy lumber trying to find decent boards, while employees walk past without offering help. On Friday, we were looking for 2" x 10", 16' Douglas fir. The boards were stacked just high enough to be awkward, and they were heavy and damp. The two of us must have looked slightly ridiculous wrestling them down -- yet several employees passed by and never asked if we needed help. We were also told T&G plywood was in stock. After waiting 20-30 minutes while someone "went to look," we eventually tracked down a manager who confirmed they were actually out. We spent nearly an hour there and had planned to place about a $1,000 order. The next day, we decided to try Big Creek Lumber right off Hwy 1 - very easy to get to - and what a difference. We were in the lumber yard less than five minutes when someone driving a forklift stopped, turned it off, and asked if we needed help. He walked us directly to the 2x10x16' Douglas fir. When we noticed it was damp, he immediately showed us where the kiln-dried lumber was inside the warehouse. When we still didn't find exactly what we needed, he personally walked us into the sales office, introduced us to one of the agents, and explained what we were looking for. The level of helpfulness was honestly surprising, in the best way. After finishing in the yard, we went inside for hardware. Even in the store, multiple people checked in to see if we needed assistance. At one point, even another customer offered help! The lumber yard is huge, the staff is attentive, and the entire experience was efficient and pleasant. We'll absolutely be back.

Family owned business with many years of serving the community and treating their employees…read morehumanely.