We had a broken vanity delivered to us which the Home Depot staff - most notably-Darla, went all out to replace for us. She went over and above and was so nice and helpful. The other staff working there were also helpful read more

Came in looking for an external battery pack, left with trust issues. Asked four different employees where I might find said item-- each one sent me in a different direction like I was on a haunted scavenger hunt. Had to pass a demonic Halloween gremlin every time, and it cackled. Every single time. I jumped.... Every single time. Finally found the battery pack THREE FEET from where I started, locked with some toddler-proof plastic contraption. The manager who told me they didn't carry external batteries? She's the one who unlocked it. I have aged. I have seen things. I am not the same. Avoid if you value your time, your sanity, or your soul. read more

I've shopped Home Depot's across the country, as a Pro, for the last twenty years. Literally every corner of the country. From Tacoma to Syracuse, Destin Fl. to Poway and some in the middle too. Some stores were great and some were just okay but the 41st Ave store in Soquel is by far the WORST Home Depot experience, EVER! This store employees some of the most apathetic people I have ever encountered in all of my life. I know people that work from HOME DEPOT and it has become a difficult corporate environment, however, when you choose to work with the public to earn your living, you have an obligation to at the very least make their shopping experience tolerable, not exponentially more difficult than necessary. I was asked to squeeze my cart, with 17' sticks of brick moulding from the 4 Pro-register corral, to the pro corner so the person at the register didn't have to get off the stool where she sat. Perhaps she has some kind of disability that prevented her from moving but that might just preclude her from being able to assist pro customers. We need people that are able to help us complete our transactions, not ask us to do difficult tasks that will result in damaging our materials and causing a blockade to other people being able to use that same area. For the love of God, this is a hardware store that supposedly serves the Professional customer and you can't get up and walk 4 feet to ring up materials?.? Last of all, but not least to the woman standing around, picking at her nails, in her Homer apron, ordering me around, you're a jerk and you don't belong in retail. As for value, there was a time when HOME DEPOT materials were cheap enough that it made it worthwhile to do the extra things yourself, I'll be going back to the local lumber yards where I pay a little bit more, but I don't have to bend over backwards to spend my money. read more

Well, the mystery of why the paint samples in the jars don't match the selection of chips on the wall was just solved. The smart, friendly guy in the paint department just told us that he couldn't get the computer match the Behr Paint sample on the wall either with the number or the scanner. The staff seems competent, but we're never going to get the right color here. Off to Sherwin Williams! Two stars for convenient location and friendly staff (although the younger guys tend to cluster in the back). Minus three stars for selling me paint samples that they suspected weren't exact matches to their own colors. read more

I know a lot of people complain about the Home Depot. My neighbors, my contractors, and of course people on Yelp. For Home Depot to work for you, it's better to look up your items online, write down the aisle and bay number, and then go. I always use the self checkout, which is painless. I can't speak about customer service, but then I try not to interact with them since I know what's going to happen given the reviews. But again, if you know what you want, then the Home Depot is ok. read more

The Home Depot - Great Christmas tree lineup. - Nurseries & Gardening Near Me - Soquel, California

Stopped by to check out cooktops. Abraham spotted us looking around and promptly came over to offer his assistance. He was a wealth of knowledge about the different options. He was friendly, very informative and no sales pressure. read more

Had a great experience where a very kind and helpful young man who was working in the lumber area assisted me and even offered to load the items into my car I wish I could remember his name read more

Here is the problem no one here knows what they are doing ! I called this morning and talked to an associate I explained that I will come down buy a toilet and I just need someone to retrieve it from the shelf and load it as I'm healing from a incident. I get down here pay and no one can help me they said I will call don't hold your breath very unprofessional floor team needs to be trained. read more

No RETURNS on large purchase items from Home Depot. Must go to manufacturer after 48 hours. So no recourse as to refund or replacing defected large ticket items after 48 hours. Retail clerk called Home Depot delivery guy instead of LG to check product which was defected and validated product defect! Can't get a hold of LG. Getting lawyer advise now. I never had to go thru this experience with Macy's or Sears... i wish Sears was around! read more

The Home Depot - LG dryer and washer! Defect product due to electronically gadgets of product. No large purchases at Home Depot! - Nurseries & Gardening Near Me - Soquel, California

Beware of ordering plants on line from Home Depot. I just received a $40.00 plant that looks NOTHING like what I ordered. It is supposed to be a shasta daisy shrub - the picture shows what I received. Note - I had previously filled out the form that Home Depot referred me to and have yey to hear back from anyone read more

The Home Depot - What I ordered - Nurseries & Gardening Near Me - Soquel, California

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Waited 1 hour at customer service on a Thursday evening with 1 other customer before me (he was done in 2 minutes). Took 2 employees at customer service 1 hour to handle a single customer with one item to return. HD is good for pro's who know what to watch out for and who expect zero help from any staff or department. I predict major corporate changes soon. read more

I went to get keys made once and it took a very long time for somebody to actually help me. And when I went to test my keys at home they didn't even work. Waste of 15 dollars. Also on another occasion I had done in store pickup and when I got home items were missing. So make sure you check your order before you leave the store. read more

So they have a lot of stuff in there that I want, but it's not always available. They don't seem to keep the shelves stocked very well. There's only a couple people in there that I look forward to help me with particular questions. I have that I feel know what they're really doing. I was there the other day and the line was so long to do self check out. Everybody was complaining about it. It must've been 15 people long. They had many other stations they could've used, but they had them all closed with only one security person they're checking. You would think with all the profits they make they could at least employ another person to keep all the self checkouts open. read more

It's a good store and they have new management, but there's absolutely no cell service here and contractors need cell service. We need to talk to homeowners and other subcontractors when we're walking up and down the aisles and it's a real pain having to constantly go outside. If you go to Lowe's, they have boosters all through the store. You have four bars on your phone if you're at the back of the store or the front of the store they really need to get their act together what account communication this is how we make a living and you cannot have a successful relationship with anyone without solid communication that includes Home depot read more

There are major issues with the paint department. Their ability to match paint is non existent. They are also way too concerned with getting you to buy more expensive paint, to the point of almost refusing to just match the paint sample you give them and give you what you are requesting. They are incredibly rude while doing so, as if they are used to fielding off all the customers who are forced to come back because they got the completely wrong color/finish. Then they refuse to let you return or exchange the unuseable paint they sold you. I simply needed plain, flat, white ceiling paint that appeared to have no tint in it, and even that was not possible. They were more concerned with selling me the expensive "scrubbable" flat paint, which actually has more of an eggshell sheen. When I showed them the pics of the shiny spots all over my ceiling where I had patched some holes, they insisted it was my camera. Then they made me wait while they made their own sample from the bad paint, which showed the same sheen. They said it must not be dry and made me wait 10 minutes while they dried this paint to just to prove a point. The guy absolutely refused to refund or even exchange for the right kind of paint and was literally yelling while debating me about all of this, over one quart of paint. I asked what happens if its wrong again, and he wouldnt answer. I still had to fix my ceiling so I asked them to match the same sample of drywall that came directly from my ceiling that I brought the first time and he tried to color match from the can I was trying to return instead. I had to stop hom and tell him to use the sample I gave him and specifically told him not to attempt to match a bad can of paint I couldnt use. He continued to try to match from the bad paint anyways. I told him I had a disabled person to get home to multiple times whole this guy haggled, yelled and ignored everything I asked for. I finally had to leave without paint. The other can of paint I got was way also way off. Something is wrong with their color matching system and instead of fixing it or making it right, they gaslight and fight with customers. these guys cant even tell you what sheen to get when you bring a 6" block of the actual drywall of the paint you need. And if you think the supervisor cares, she was right there with him arguing with a customer and was incredibly rude. Four out of four cans were all WRONG. Then they put "no returns" right on the label while the Home Depot website guarantees their color match system with an exchange or return. This store refuses to do either. I suggest this store stop obsessing on pushing expensive paint and learn how to match both the sheen and color of the samples people bring you. Also honor the Home Depot policy to return or exchange paint if its poorly matched. read more

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Thank you, Nicole in customer service, for being gracious and professional and allowing me to return paint (that wasn't supposed to be returnable). After the paint people mixed our selection we found that it didn't quite match. We also had a very positive experience with people in the carpet department, despite computer issues. They farmed it out to JW Carpets, and one man did a great job on two of our rooms. And, our appliance purchases were a success as well. Thank you Home Depot folks! read more

Horrible paint Department. they're slow. Very slow service. Hope ur not in a hurry. Had to spray paint else where. Not waiting in line just to get it. read more

After making a review and then doing an update sharing how awful customer service is at the Soquel Home Depot, I received a response here in yelp with a link to share further information. I did this, and received a response asking me to give them another chance. So I did. Here are my results tonight at 6pm (4 hours before closing). Close to half of all aisles have significant sections that are blocked making it impossible to get items you may need. See photos. I walked to the front to check out and again saw only one section of self-check out open, and 3 of them closed off. Meanwhile 3 and sometimes 4 employees were just hanging out semi-near the self-check out completely ignoring customers who were in a huge line. I approached them and asked them for an explanation as to why if there is such a big line they do not open more self-check out aisles, and pointed out that 3 employees appeared to just be hanging out. The person responded (this person had pink-ish streaks in their hair) and said (in what came across to me as a rude tone). "This is a coaching section so we are actually doing something." I asked again why with such a big line they would not open more self-check out. I was completely ignored. This store is really bad. read more

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Just a heads up they don't take Apple Pay and also won't let you enter ur card numbers. Also, didn't wanna hold my items while I went out to my car. read more

This review is for the woman who is in the bath service area upstairs. I stood before her for at least a minute while she continued to type of the computer. Finally, she put her head up and said "Yes"? When I explained what I wanted to do with my counter and such her first response was to quote the minimum price. It felt like she was completely disinterested and just wanted to get rid of me so she could get back to her computer. I did try to tell her my dimensions to which she replied "we can't do that, maybe a factory" and then turned back to her computer before I even responded. That level of rudeness was surprising to me as I recently moved to Santa Cruz and have found most business people to be very accommodating. She made me feel disrespected and not worth her precious computer time. read more

We ordered supplies for a home renovation project to be delivered because we don't have a truck. We paid $80 for delivery and we were given a 14 hour window for drop off. We waited around the entire day and they never showed. No phone call or anything. Just an email. We are so frustrated! Supposedly it's rescheduled for 3 days later, but we will see if it actually shows up. read more

I purchased from Home Depot a fence panel and added a delivery, which was $97.00. The panel was to be delivered on Tuesday, February 18. I had given my home number (831) 689-9530 to call me, which they said would be done 1/2 hour before delivery. I stayed home all day but did not receive a call. There was a call on another phone from a (531) area code and a number not of Home Depot, mentioned as probably spam, which I did not pick up. Late in the afternoon I found a panel had been delivered and placed against my garage door. I am an 89 year old woman, who cannot move panels. This is a totally unacceptable way to treat people. I went to Home Depot to complain about this and was told I would get a $152.21 refund. This was more than a week ago but no refund has arrived. I thought Home Depot was a good company but I will not shop there again. There are better, more responsible companies selling such things as fence panels. SHAME ON YOU! Dr. Anje C. van der Naald read more

Long line, Only one checker and he was moving like molasses. Took half a hour to check out.

Based on Customer Service - Order not worded correctly so two boxed toilets left in driveway this AM. One was to go to back unit. Driver never knocked on our door. Contacted customer service in Soquel and was told drivers are not employed by Home Depot. If they don't want to come back then they won't. That is where the phrase "TWO WRONGS DON'T MAKE A RIGHT". comes from. Inaccurate order directions and drivers who make their own decisions. Never again Home Depot. read more

They have the worst customer service ever, they treat people like shit, ignoring all everyone and getting offended if you dare to ask something, and if they even dare to answer never have a clue where to find anything or being helpful at all, seriously I have no clue how this people have a job, they are useless, rude, lazy and disrespectful. read more

I ordered a toilet from the Home Depot app and it came with two broken parts, one of which isn't stocked in the store. Darla was both empathetic to the issue, upbeat and sincerely wanted to help me fix the issues. In the end it was a complicated order of a part (complicated because I wasn't returning the whole toilet I purchased, just a part of it) and she called when it arrived and set up a time to swap out the parts (so I wouldn't have to explain it all over again) and even stayed after her shift to help get us over the finish line without any sense of the typical 'time to clock out' mentality. Thank you! read more

I Canceled my cards as HD has changed log in and customer service to the extent making it time consuming and very difficult to do basic things such as pay bill and even speaking w customer service on phone w/o a litany of phone prompts. Been a HD customer for decades ..... no more, I'll take my business elsewhere read more

The store is full and ONE actual checkout person, no respect for customers. There are Three others standing around the registers that are normally checkers read more

There are more people to serve but they don't! Plan on driving to Watsonville! Service at the Santa Cruz store is terrible!

Anna in the garden department was amazing today. I came to buy a potted Christmas tree and she gave me a discount for the dented pot and had amazing customer service skills. Great experience read more

I am rarely disappointed in this friendly neighborhood store. I was looking for tv backlight led wi-fi accent lights to put on the back of my TV and i didn't trust Amazon, after best buy was out of stock I headed over to home depot I figured it was worth a try and to my surprise they had them. When you arrive, there is an employee at the information booth right in front of the doors to help direct you where you need to go. When leaving there is someone directing you to the next available register or self checkout. Not the usual wondering the aisles looking for someone to ask question. I found what I was looking for and was in and out of the store in less than 30 minutes- its nice to shop here, I am happy with my purchase. Thank you soquel home depot read more

The Home Depot - The led strip is more than enough to fit on the back of my 65" tv. I can change the colors using my phone or alexa app, just what I wanted. - Nurseries & Gardening Near Me - Soquel, California

This is about the Soquel Home Depot. I was looking for a Milwaukee drill that was on sale. The internet was showing three in stock at that price. The problem was that Home Depot has all this inventor spread out in multiple locations so you cannot find anything. Two home depot representatives spent at least 30-45 minutes trying to help me find one of those drills. Sure enough they did and were successful. This is a five star review, thanks to those that helped me. As for the store, management needs to do better in indicating where store inventory is located. Add RFID tags if needed to pinpoint the location within the store so customers/employees don't have to waste 45 minutes looking. read more

I called this location 15 minutes till closing and was surprised someone answered, I actually got routed twice so they can check for a gas water heater tank for me and check to see if they have physical visual on the actual item to help me put on hold for the next day. They did just that and customer service was great. I was there the next day for the item. Their location was extremely busy but seemed pretty organized to me. Customer service section had a line with entertaining Halloween decor, and the other check out section also had a lines. Mask were provided in the line by the entrance for people who needed it. Employees seems to have masks on despite the other comments in July. (assuming they fixed the social distancing & mask issue by now). I saw distancing stickers in my line. At least, they seem to be making an effort for improvement. My only complaint -1 star is that there are no clear signs up front where the restrooms are. It was a 2 hour drive for me to get to their location and the first thing I wanted to do when I got in the store was to peeeeeeeee peeeeee. read more

Nice store and very large. Found customer service a little lacking but otherwise prices were very competitive and the items i bought all worked out. Massive Stores with everything and anything you could ever imagine needing . I still gave 5 out of 5 stars because every employee is different. At this time yes customer service was a little laking but later went back and had great customer service. read more

I have had a long, frustrating and hard to imagine experience after a custom door from this location. It took more than three months after paying for the item to have it available. However, the store never contacted me to tell me it was available, I had to call multiple times and pay several visits before finding out the door had been sitting there for a month. It was explained to me they were working with a new system, and it had not notified the installer that said door was available. Finally I was contacted by the installer and arranged for a date to be installed. Nobody showed up on that day and calling me installer and the store, nobody told me what had happened. Apparently the installer determined the damaged door was not suitable for installation and therefore was not going to complete the job. The problem is nobody at Home Depot or the insulation company bothered to tell me despite the fact that I had taken the day off work, and my family was waiting For this completed before we left on our Thanksgiving trip. Need to say it was another wasted day... This one a little bit more impactful... In a very long and dreadful episode delete is abysmal, the communication is nonexistent, and the attention to detail is a joke . read more

Not my fave Home Depot by far and I've been to my fair share, but it's convenient and the parking is good. I don't like how little cashiers there are and how much it relies on self checkout. Kind of a pain when you're getting a lot of items and bigger ones where it requires the cashier lane. But I'll still take it over so many other Home Depots! read more

I really don't leave negative reviews but I was so turned off by my experience today at the Home Depot kitchen design area that I feel compelled. I asked the saleswoman a couple of easy questions, she wouldn't even stand up or come over but sat at her desk even after I told her how difficult it was to hear her over the loud fans. She basically pointed and told me to find my own sample(s). Then once I did that she informed me I couldn't actually have said "free" samples unless I provided her with my complete kitchen design? What a load of BS. You have samples of a product so you can figure out what materials you want to use in your design? I'd been happy to pay for a sample, but couldn't get out of there fast enough. I've had other bad experiences at this store, but this was CS 101 BAD. read more

Waited more than 45 minutes for an associate to cut 2 yards of turf. The woman who was supposed to help me, gave me a nasty attitude when I asked if I could be help. Drove 50 minutes from home to get only this and I've got the worst experience..... read more

Horrendous inventory management. Items mis labeled, constant aisle closures for restocking yet items constantly placed incorrectly. Staff for the most part incompetent. Management of this store needs serious upgrade to their management. Every thing should be improved. read more

I'm of a very mixed opinion on this store. I've come in to buy basic things and had good experiences. Good quality plants. Good service. All fine. Then I bought appliances here. Yikes. We bought all new appliances for a new home we purchased - washer, dryer, fridge, dishwasher, microwave. It's a very slow process to buy appliances. Plan to be there quite awhile for them to just work up the order. Fine, no big deal. But then there's the install/delivery. I assure you, that's when it will all go wrong. That's when you'll wish you'd bought somewhere else. ANYWHERE ELSE! I'd rather buy from some sketchy dude in a white van before I'd buy from Home Depot again. It's been THAT bad. We've had 2 install appointments so far, and NOTHING has actually been installed. Appointment 1 - there was a problem with a water shut off valve, so they refused to install. Anything. Even the microwave. Seriously... why???? But they also insisted they HAD to leave all the items there or it would take 3x longer for them to come back out to do the work. It was then that I had a feeling I was getting screwed. So we got the valve fixed and scheduled them to come back out. They call the night before with a 4 hour window (ugh). So we wait. The whole 4 hours we wait. Nobody comes. We call. Oh, they cancelled the appointment because the right size truck wasn't available and didn't bother to let us know or call to discuss. They rescheduled another appointment and said it might be a problem again. I guess there's a note in the system that they need to use a small truck. We said that's not the case and please remove the note. Nope. They won't. I called the store to try to talk to someone. Nope. Can't get anyone to call me back. Hmmmm... are they really worth even 2 stars???? read more