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    The Home Depot

    2.3 (349 reviews)
    Open 6:00 am - 10:00 pm

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    Great Christmas tree lineup.
    Sam R.

    I know a lot of people complain about the Home Depot. My neighbors, my contractors, and of course people on Yelp. For Home Depot to work for you, it's better to look up your items online, write down the aisle and bay number, and then go. I always use the self checkout, which is painless. I can't speak about customer service, but then I try not to interact with them since I know what's going to happen given the reviews. But again, if you know what you want, then the Home Depot is ok.

    LG dryer and washer!   Defect product due to electronically gadgets of product.    No large purchases at Home Depot!

    No RETURNS on large purchase items from Home Depot. Must go to manufacturer after 48 hours. So no recourse as to refund or replacing defected large ticket items after 48 hours. Retail clerk called Home Depot delivery guy instead of LG to check product which was defected and validated product defect! Can't get a hold of LG. Getting lawyer advise now. I never had to go thru this experience with Macy's or Sears... i wish Sears was around!

    What I ordered
    Karen M.

    Beware of ordering plants on line from Home Depot. I just received a $40.00 plant that looks NOTHING like what I ordered. It is supposed to be a shasta daisy shrub - the picture shows what I received. Note - I had previously filled out the form that Home Depot referred me to and have yey to hear back from anyone

    Rebecca K.

    There are major issues with the paint department. Their ability to match paint is non existent. They are also way too concerned with getting you to buy more expensive paint, to the point of almost refusing to just match the paint sample you give them and give you what you are requesting. They are incredibly rude while doing so, as if they are used to fielding off all the customers who are forced to come back because they got the completely wrong color/finish. Then they refuse to let you return or exchange the unuseable paint they sold you. I simply needed plain, flat, white ceiling paint that appeared to have no tint in it, and even that was not possible. They were more concerned with selling me the expensive "scrubbable" flat paint, which actually has more of an eggshell sheen. When I showed them the pics of the shiny spots all over my ceiling where I had patched some holes, they insisted it was my camera. Then they made me wait while they made their own sample from the bad paint, which showed the same sheen. They said it must not be dry and made me wait 10 minutes while they dried this paint to just to prove a point. The guy absolutely refused to refund or even exchange for the right kind of paint and was literally yelling while debating me about all of this, over one quart of paint. I asked what happens if its wrong again, and he wouldnt answer. I still had to fix my ceiling so I asked them to match the same sample of drywall that came directly from my ceiling that I brought the first time and he tried to color match from the can I was trying to return instead. I had to stop hom and tell him to use the sample I gave him and specifically told him not to attempt to match a bad can of paint I couldnt use. He continued to try to match from the bad paint anyways. I told him I had a disabled person to get home to multiple times whole this guy haggled, yelled and ignored everything I asked for. I finally had to leave without paint. The other can of paint I got was way also way off. Something is wrong with their color matching system and instead of fixing it or making it right, they gaslight and fight with customers. these guys cant even tell you what sheen to get when you bring a 6" block of the actual drywall of the paint you need. And if you think the supervisor cares, she was right there with him arguing with a customer and was incredibly rude. Four out of four cans were all WRONG. Then they put "no returns" right on the label while the Home Depot website guarantees their color match system with an exchange or return. This store refuses to do either. I suggest this store stop obsessing on pushing expensive paint and learn how to match both the sheen and color of the samples people bring you. Also honor the Home Depot policy to return or exchange paint if its poorly matched.

    Hope no one needs items in Bay 8 of this aisle

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    2 months ago

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    8 months ago

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    1 year ago

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    1 year ago

    Long line, Only one checker and he was moving like molasses. Took half a hour to check out.

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    2 years ago

    There are more people to serve but they don't! Plan on driving to Watsonville! Service at the Santa Cruz store is terrible!

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    Darla was both empathetic to the issue, upbeat and sincerely wanted to help me fix the issues.

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    Santa Cruz Ace Hardware

    Santa Cruz Ace Hardware

    3.0(85 reviews)
    2.6 mi
    $$

    This location hires staff who discriminate against the disabled. I have been a regular customer at…read morethis location and am there almost weekly, restocking Peanuts for the wildlife. I am disabled, and currently using a knee brace and crutches. I went into this location today to restock. I asked an employee, named Sierra, if they still had the Peanuts in Shell in stock (they frequently run out), as the items are at the BACK of the store on a bottom shelf. Her response was, "we still have 2 bags and you can go back and get them!" She then walked behind the counter, glared at me and asked, rudely, " DO YOU NEED SOMETHING?! I already told you the peanuts are in the back!" She left me embarrassed, and upset, so I left. I am CLEARLY disabled, and yet cannot get any offer of assistance at this location, while this woman is working there.

    Avoid this ACE Hardware at all costs…read more I usually don't write reviews unless something's either amazing or laughably bad - and unfortunately, this location is the latter. So here's what happened: I bought a gazebo, used a $20 off coupon, brought it home, and realized I didn't want the blue one - I wanted the grey. Totally reasonable, right? I head back literally the same day - not more than 15 minutes after the original purchase - to do a simple exchange. Not a return. Not a refund. Just a swap for a different color. And what do they try to pull? They tell me I'd have to pay an additional $20 to do the exchange. In what universe does that make sense? I'm not returning it to scam them - I'm just trying to swap for the same exact item in a different color. But nope. They insisted I'd have to pay again without the coupon, even though I just bought it. Are they high? It's like they're running a hardware store and a grift out of the same building. I asked for a manager, thinking this was just some clueless cashier mistake, but nope - the manager doubled down like they were proud of screwing over a customer trying to do a fair exchange. So guess what? I won't be shopping here anymore. If you want to be treated like a human being instead of a nuisance or a walking wallet, take your business somewhere else. The ACE Hardware on Front Street? Way better. Actually decent managers who aren't afraid to do the right thing. Unlike this clown show. Shady policies, rigid employees, and management with the backbone of a wet paper towel. I'll pass.

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    Santa Cruz Ace Hardware - Leca!!! To use planting houseplants. : )

    Leca!!! To use planting houseplants. : )

    Santa Cruz Ace Hardware
    Santa Cruz Ace Hardware

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    The Home Depot - gardening - Updated May 2026

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