I want to give a big shout out to Adam at Ace Hardware on Mission St…read more He went above and beyond at this stressful time to help me with an electrical issue. I have been helped again and again by various members of the staff there, for which I am so thankful! I'm never talked down to or made to feel stupid like some places. Thanks to all of you, you are much appreciated!

The independent ACE hardware stores tend to be a lot better organized and helpful than the Home…read moreDepot. My local ACE is no exception. I've gone in to get a few parts, locks, and extension cords a few times. I was promptly directed to the correct aisle, and checkout was easy. It was a good experience here.

I purchase a Suncast deck box and 22 in cubic vertical shed from Outdoor Hardware and had problems…read morewith the deck box. The vertical shed was rock solid and not problems. The deck box's top began to warp and did not fit snugly to the rest of the box. I contacted the store and was told to contact Suncast directly. I was told to take pictures, show proof of purchase and they would send replacement parts. I went back to Outdoor Supply to get my receipt and Tanya was very helpful. She spent time looking for the item and said she had 5 in stock and that we could swap them out so I did not not have to put the deck box together in piece meal fashion. Tanya was very helpful. I recommend this business. Ask for Tanya.

Floor staff had a horrible, insulting attitude so we left. Will never go in there again especially…read morewhen there are so many friendly, well stocked hardware stores available locally.

We recently got our front door replaced. We had simply the best experience with Craig. He was…read moreimmediately available, helpful, very knowledgeable. He streamlined the process so we spend minimal time at the store and kept us informed about the door status. He went beyond our expectations and facilitated the entire process from measurements to the door pick up. I highly recommend Craig and the Millwork department. Thank you Craig for making our experience as smooth as we could expect. Rating: 11 out of 10

I am replacing the windows in my home and have been considering two brands. The problem has been a…read morelack of display samples. Called and left a message at windows and doors. Gilbert called back and was very helpful. Answered all my questions and offered to make a weekend appointment if I could not make it in before store closing. All in all a very pleasant experience. I love shopping at San Lorenzo Lumber and Home Centers because I get Answers and Friendly Service.

I find myself in here probably more than I should but they do have good prices. The store needs…read morehelp with organization and customer service. The employees have trouble finding items themselves. The parking lot is trouble when finding space with shopping carts riddled everywhere. They do have good motor oil that I always use for every oil change.

I work for a contractor, I'm in a Home Depot every day, soquel, Watsonville, Salinas, and seaside…read more Of all the Home Depot I regularly visit, soquel is the worst. Their pro desk has the laziest staff I've ever seen. Every other location, when there's only one or two pro cashiers and there's and there's customers waiting, the pro manager will jump in and help or come over and help is they're somewhere else. Not soquel, the lazy ass manager is ALWAYS sitting in his chair at the pro desk but never offers to help not even if there's one cashier and 10 customers waiting (I've seen it happen). The rest of the pro desk isn't much better, when there's a line or holdup it's usually because 2 cashier's are chit chatting, one cashier is chitchatting with the lazy manager, or the cashier is chitchatting with a client well after they've finished that clients transaction. Multiple times I've looked for items that shows stock on their app but can't find on the shelf. When I ask anyone at that location,, they check their device and it almost always shows the same stock as the app but their answer is always "the app is probably wrong". I then ask, "can you check if you have some up on the top rack". They always refuse, always say how they know there's nothing up top, or the classic, "there was a customer here earlier looking for the same thing and we looked up too and didn't find any so there's none in stock. Knowing how lazy they are I always end up searching the top rack looking for the sku and always end up finding the stock, honestly has happened too many times. Corporate need to have this place looked at, check the surveillance video and you'll see how the pro desk is just so bad compared to other locations

Wow - I was over in Santa Cruz today and just did a random search for a nursery. I had NO idea this…read moreplace existed! What an amazing variety of all kinds of plants! Indoor, outdoor, big, small.... I also really appreciated that the tags were informative. Sometimes you want a plant but there is nothing that tells you type of watering or light needed. Their plants had all of that information. They also were very reasonably priced - bonus!

5/31/26 today I was here and got such good service from several of the staff members!!! Giving me…read moreadvice about milk weed and how to nurture and protect your catapillers to ensure they make it be butterflies!!! They were very friendly and knowledgeable! Plus love walking thru there ! I even say hummingbirds and butterflies and lots of people loving the environment aswell! Infinite love and gratitude

The best. Always greeted at the door..never a problem finding help. Friendly staff...the girls…read morelove my stickers....

I got the best service today from Shay in hardware. It was helpful and funny! Made me laugh many…read moretimes and was very personable, professional helpful!

My wife decided she was going to fix our screens on our windows! So off we went to Scarborough…read morelumber to purchase what she needed We were greeted by Heather with a smile and good morning we explained what we needed and she said why yes I can help ! She took us to the screening area and she thoroughly explained what we needed and sold us the proper tools and screen. She was such a great help and we will be back to buy more screen as my wife was able to come home and do the project. (Picture included)Thanks to all the staff who are always so friendly and ready to help and assist. We truly have a jewel in our community. Thank you for being there. O and thank you wife

Staff turn over is definitely a problem at both Ace locations in Scotts Valley…read more It appears that after 30 years of going to both stores that I am many times treated as a total stranger especially when asked for my ID. The slogan "ACE IS THE PLACE WITH THE FRIENDLY HARDWARE MAN " IS A JOKE DUE TO STAFF TURNOVER.