I practically had the same experience as Ryan H. posted and second everything he has to say about this location. It was my first time searching for a mattress and felt like a big decision, similar to a vehicle purchase. But probably more important since you spend more time on your bed. I digress. I'd use Mancini's Sleepworld in Soquel again and would recommend it to family and friends due to the wide selection, prices, and customer service. read more

We went into Mancini's Sleep World after having a terrible experience at Mattress Firm Capitola. Upon entering the front doors of the store, the experience was a complete 180. We were greeted by Nina who was a joy to work with. She was very personable and informative. It never felt like she was trying to direct us toward the most expensive mattress but rather toward the "right" mattress for us. Nina addressed all of our questions and took very good care of us from start to finish. We made a purchase and are very pleased with our mattress. If you are shopping for a new mattress, we highly recommend stopping by Mancini's Capitola to talk to Nina. read more

Update on my review: After further investigation into this, I realized that I was delivered the wrong mattress. On 6/10/23, I ordered and put a deposit on an Aireloom Armagosa EF Mattress King. However, when I discovered my new house was smaller than I thought, I went in on 7/17/23 to switch the King for a Queen and schedule the delivery. When they did that, they accidentally gave me an Aireloom Argosy LF, not an EF. This is why it is so much more squishable and sinkable than I had expected it to be. I immediately knew something was wrong and called Mancini's that week but never got a call back. And then several calls ensued over several months, a rejected warranty claim, etc. At this point, my ask to Mancini's is to get the bed I had initially ordered, which was the EF and not the LF. read more

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Fantastic staff; they provided guidance without pushing you. We bought a chair for my mother who has trouble standing. She lives in it;

We came in looking for a mattress with some very specific size and structure requirements and Nina was very knowledgeable, patient and helpful, and just a pleasure to do business with. We left very happy with our purchase. read more

I went to Mancini Sleepworld on 41st yesterday and had excellent service by Ryan & the store manager. I got the perfect mattress for me at a great price. read more

Excellent service and a great selection. Ryan and Jake found me a perfect floor model for my guest room. Couldn't be happier, thanks guys!

Caution. We were misled about their warranty and sleep trial by their salesman and manager at this location, and are now stuck with a mattress we don't like. They will make you out to be the bad guy and tell you their regional manager will reach out to you; but you will never hear from him or be able to reach anybody that can help. Stay away. read more

BUYERS BEWARE..I went in told the sales man that I wanted a NEW mattress. I asked to see those advertised on sale.. he showed me several. I chose one...he asked if I'd be interested in last years model at a reduced price. I said sure as long as its new and the same quality..not a lesser design. He rang up my purchase around $1000. I paid took my receipt and left. Mattress wouldn't be available for pick up until the following week. I took out the receipt to check dates and as I was Reading I notice the word "treat"...then down below " TREATED" mattresses have been in someone's house for 30 to 120 days...not returnable not refundable. . THIS IS CLEARLY NOT A NEW MATTRESS. I went back cancelled the order and had my card refunded. By the actions and response of the sales person..they pull a switch anytime they can. Really there should be some health law prohibiting selling a mattress that has been in another person's house. At the least the approach they are using is fraud.Watch your receipt or don't shop there. read more

There have been a bunch of bumps in the road with Mancini but in the end they worked to make it right and I appreciate it. The retailer takes the brunt of quality problems and it's not fair. But they stood up for me and did what is right. Special shout out to Nina. She helped us through the process and was incredible. Much appreciated. read more

Thank you Jake. My family and I have all come in recently after being ignored at Mattress Firm down the road on several occasions. We came into Mancini's and Jake always greets us, asks us what we are each looking for, and saved us over a collective total of $2,000, including delivery!!! Much appreciated and even suited for athletes (taller). read more

What a breath of fresh air. When you've been to 2 other mattress stores, been told there is nothing in stock and the other closed. Mancini's Sleep World in Capitols was such a pleasure to do business with. Ready with individual attention and intuitively knew what we were looking for. It's in stock with free delivery and a discount as well. I'll not waste anymore time going to other mattress stores in Santa Cruz. I'll go straight to Mancini's Sleep World. read more

DO NOT BUT AT THIS STORE!!!! WE GOT AN INFESTED MATTRESS WITH BED BUGS! BED BUGS! we got a new mattress for our parents and we wanted to get them the best of course. We got a mattress for the holidays it's only been 6 months d it had been 6 months from hell. My mom who is by herself because of the pandemic got so beaten so dabs that she got send to the hospital we never thought it would be a the mattress because of course we thought it was new right. We finally went and inspected the matters and the bottom looks find u till we open up the mattress and we found it infested by fed bugs and it's so bad. A new mattress should not look like this. And there is no way it was our fault my mom has been alone because of the pandemic and the only new thing o. That house was the mattress. And we can clearly see that is the cause of the infestation since the mattress is this bad. They do not want to issue a refund or want to take action. DO NOT BUY HERE PEOPLE ITS HORRIBLE EXPERIENCE AND SOMETHING NO ONE SHOULD HAVE TO GO THROUGH. read more

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Jake and the staff at Mancini's Sleepworld in Capitola are first rate. We are finally sleeping comfortably and deeply again. I wont bother you with the nitty gritty of our circumstances but what I will say is that the company stands behind its products and in real support of its customers. If you are wondering where to buy your mattress, I can whole heartily recommend that you buy where you shop and that you take the time to shop at Mancini's. read more

Bypass quickly and go to Mattress Firm. We walked in and around the store today anticipating buying a Thermarest. The salesman never got up from his computer to help us. We walked in and into the back without even a greeting. Next.. read more

This is by far the best place to buy a mattress in Santa Cruz. Mancini's has a much better selection than Mattress Firm and better prices. We went to Mattress Firm first and they were not helpful and had a basic selection. Then we went to Mancini's and the manger - Jake was super helpful, knowledgeable and got us a good deal. They had a much better selection to try out. We love our new mattress and will never go anywhere else. read more

Teach your salespeople how to do their damn job. I actually took the time to go to your store, which was COMPLETELY empty besides one other customer. I came DURING COVID to try and support local business. And your buddy answered one question, then completely ignored me, then had the balls to insult me when talking to the other customer. Gesturing at me, he says, "Guys like him is how I make my money, buying cheap mattresses online then coming in after they suck". You don't know me bro, and even if your little quip somehow endeared you to the other customer, you just lost one for LIFE. Do you not understand how retail works, dumbass? Good luck with your brick and mortar store in the digital age, moron. I'll be buying online where they have free shipping and good service. read more

Back again for another mattress. Store is allowing customers to try mattress with a full body cover to protect you very Covid safe. We needed a basic mattress set they delivered free. Mattress firm was dirty and had no covers didn't feel safe don't know why I stoped there first . Place was small they charge for delivery and had one option. read more

Mancini's is the BEST! We were looking to replace our 10 yr old Ikea memory foam mattress, which was so done the divots in it were giving is back pain on a daily basis. Nina at Mancini's worked with us to get us a top of the line Aireloom Mattress at a fantastic price. The team at Mancini's is patient, honest, friendly, and FUN. If you need a new bed, shop local at Mancini's. read more

Jake was great. Even though we came in about 10 minutes before closing ( I know, I know) he was very friendly and helped us find the right mattress. He even put together a sweet deal with the mattress, bed frame, and mattress protector. When it came time for delivery, the bed was damaged and had to be returned. Again, Jake was very helpful in getting a replacement to us in just two days. The delivery drivers were cheerful and friendly as well. All in all, great experience. read more

This review is long overdue and for that I am sorry but I bought a king size mattress back in July with the hopes that it would be delivered by the end of July. However, due to certain circumstances beyond my control, I had to push back the delivery date several times. Nina and the store manager were extremely patient and were so easy to deal with since I must have delayed the delivery at least 69 different times! Once I had everything under control I was able to take delivery in early September. I really appreciate everyone's help and professionalism. Thanks Nina for making my Tempurpedic king size mattress dreams come true! read more

There are businesses you walk into and feel like a customer, and there are businesses you walk into and feel like family. Mancini's made me feel like family...more specifically Nina made feel like family! I'm the type of guy who doesn't like to be pushed, and Nina never made me feel that way. I felt supported and informed! If you need a mattress or other bedroom supplies go see my girl, Nina! Thank you Mancinis for taking such excellent care of my husband and I! read more

Bought a bed today at Mancini's! A great experience for sure . Our salesperson Nina Jensen was the best, very knowledgeable and very helpful. read more

Nina was my salesperson and went the extra mile to help my son find a bed that fit him. She was so helpful and made my buying experience easy and fast. read more

My mattress is delightful. The amount of time between ordering the mattress and frame until they could be in my home was not delightful. Would have been six weeks if I had not hounded them. As it was, it took a month. (Was told a week, maybe 10 days.) Once delivery was set for a date, they couldn't give a timing window until the night before. But, unlike some other delivery windows I've been dealing with lately, they were not late! So kudos there! read more

Five stars for their expertise, inventory, fast delivery and excellent communications. The customer service is outstanding. I went in on a Monday with a somewhat complex mattress sizing issue. Detail: My bed is a murphy bed from Costco (http://www.costco.com/wall-beds.html) and these do not come with a mattress. The mattress thickness can keep the bed from closing if you get one that's too thick. Juan at Mancini's worked with me throughout the week, via e-mail no less, and we narrowed in on the right mattress. By Friday night my bedding situation was solved and I slept great on this brand new Sealy. Thanks Juan. Great work. read more

Two things not to skimp on in life. Shoes and a bed. If your not up and walking or working you are most likely sleeping. As for Mancini's Jake was the best. Full of knowledge, transparent about cost and getting the best deal and working with all the paperwork for credit while having to deal with the Covid madness. We paid more than we thought but man that upgrade leaves as feeling so refreshed and amazing in the morning that It is worth it. Got a temperpedic breeze, and adjustable base and have never felt better. Will love this purchase for decades to come for a few bucks a day. read more

Thank you Nina in Capitola for a great mattress buying experience! My husband and I had done quite a bit of research on what we wanted. Nina was extremely knowledgeable about the products and gave us plenty of time and space to make our choice. The store had many more beds to choose from compared to the competition. Absolutely great experience! read more

I was facing j surgery and the mancini's team installed my Hospital Bed frame under my existing queen size mattress. They arrived on time and did the job expertly, explaining all the way what was happening. read more

My wife and I walked in on a Saturday and though they where busy with others they still helped us fast , after we told them our price rage (we did our homework) they showed us and then gave us space to try them ! Not long after we made our purchase and our sales guy was great. Believe it or not our bed was delivered (nice guys and they cleaned up , drove slow and safe in our hood) on Sunday just hours after we bought it ! We love our new bed still (4 months ago now) thank you Kevin and Cherie read more

I walked in just to get an idea of pricing. Was told we could do a credit check and see what your payments would be. I was approved by synchrony but wasnt ready to buy right then. The woman asked me to just sign so they would have the bed info ready to go once I decided, which I thought was weird. I signed anyways (I was 9 months pregnant and tired and ready to just leave) and decided it wasn't a good idea to buy right now yet 2 weeks later I received a synchrony card in the mail showing the account open. Felt tricked into opening a credit card when I just wanted an idea of payments. Oh and I had to go back the next day because I was never given my ID back. read more

Nice selection of mattresses from Posturpedic, Serra, Beautyrest, Aireloom, Kluft as well as Stearns and Foster. Tried several rooms of mattresses. Too many mattresses to try. Some pretty pricey. Sales people were helpful. read more

I waked in to Mancini's to shop for a new mattress. Adam helped us and after asking what we were looking for and our budget, he found a great mattress for us! His mattress recommendation was great, and he price matched a deal we were offered from Mattress Firm. I was happier with the mattress he found for us and happier to give him our business. Very low pressure, but helpful! I do recommended Mancini's, but will note that returns are a little tricky (we got a bed frame that wasn't quite right), so make sure you do your own measurements and such before you make a big purchase. Nevertheless, Mancini is made sure we stayed happy customers. Also, they are a Bay Area brand so shop local! read more

My mom was in need of a bed frame so we chose Mancini's based on location and hours of operation. We stopped by on Sunday around 1pm. There were a few customers at the counter and a woman very loudly asked us what she could help us with. When my mom stated she needed a bed frame, the woman cut her off abruptly and said "$69.99". I was kind of taken aback only because as she blurted out the price, she had a mouthful of food which I find extremely unprofessional! As the woman, Nina (I'm assuming is her name, based on the receipt I was provided) asked the employee to grab it, my mom inquired about how it was to be setup and she responded with, "well I'M not setting it up for you" as she's eating her lunch!!!! Obviously my mother didn't expect it to be setup and that's exactly what she responded with. I was shocked by this woman's attitude and level of UNprofessionalism and regardless of their selection, we will never be back to this location. To make this experience even more annoying, we called their competitor and found out even after dealing with this woman, we could've saved almost $20.00 and probably had a much better experience! read more

What great service and nice, knowledgeable people! I have problems with chronic pain and made a big investment on a new adjustable bed. Nina helped me find the perfect bed with all the features I needed and she went way above and beyond to make it affordable for me. I would highly recommend Mancini's for anyone in the market for a new bed. Go see Nina. She is a blast! read more

I can't say enough good things about Mancini's Sleepworld. The authentic, personable, & professional customer service given to my husband and me by Jake was refreshing and appreciated. He went over and above in helping us decide which mattress would be best. This was no easy task... we must have laid on 50 beds and asked 5 million questions. Jake was a gentleman and patient and was jovial too! As if that wasn't enough...for the win, Jake ordered me a special part just so that I may attach my oversized headboard to the mattress. This was something that he did not have to do, but did so, because I had no clue what or how to order the part. This extra favor made me realize what a gift we have in Jake and how lucky we are to have him in this town. Thank you Jake and Mancini's World. read more

Nina makes it so easy to find the bed of your dreams!! Professional, to the point on the facts, super friendly and patient -which made it comfortable for us to take our time when selecting such a large purchase as a couple! As a designer I have also referred many clients to her and they have raved about her service and follow up. She's my go to girl! Lauri Mcneill Mcneill design architects read more

Very efficient and successful shopping for two new beds for my visiting newlywed daughters. Nina at Mancini's was so helpful in selecting and scheduling delivery. I was completely comfortable with the shopping experience and I recommend Mancini's and Nina for sales assistance in Capitola. read more

I wish all retail stores were as pleasant as this place. John helped me out with finding the right mattress that fit my budget. Not only was I incredibly impressed with how much John knew about each brand and their different styles, but he didn't rush me out the door when I popped in near closing time and definitely made him get off late. Hopefully I won't be needing a new one any time soon but I will for sure be returning down the road! read more

Great customer service and help on selecting the right bed and options for us. Delivery was next day and went very well also. Thanks to Nina for all the help. read more