Dr. Owen is an amazing vet, and really cares about you and your pet. He and his staff always try to…read morework with patients to ensure they receive the best care possible. He is great with dogs, cats, pocket pets, etc. He's helped us help several dogs cross the rainbow bridge, and has always been compassionate and done whatever he can to make the process as smooth as possible. We don't trust anyone else with our pets. He's worth the extra drive, and I always recommend him to anyone who is looking for a vet.

Do Not Trust This Clinic With Your Pet's Care -- Discriminatory, Unprofessional, and Dishonest…read more 1. Blatant Profiling Around Affordability We came in for an emergency evaluation after my dog was injured. We called ahead, explained the situation, requested X-rays, and asked for an estimate. When the doctor got to discussing treatment options, he did not simply lay them out and let us decide. Instead, unprompted, he repeatedly said "if you can't afford it... if you can't afford it... if you can't afford it," even though we never indicated cost was a concern. NOTE: I WAS ON THE PHONE AT THE TIME AND HEARD THESE COMMENTS DIRECTLY. We had already made clear we wanted repair over amputation if possible, yet the comments persisted. A provider who assumes a client can't afford care, and says so repeatedly and unprompted, is making a judgment call he would not make about every client. This was flat-out profiling, and no pet owner should have to sit through it while trying to get their injured animal help. 2. Broken Promises, Zero Accountability, and Abandonment of an Urgent Case We asked for medical notes, X-rays, and a treatment estimate to move forward with surgery quickly. Every deadline they gave us was missed -- noon the next day, then "by the end of the weekend," then a closed office on Sunday despite promising otherwise. By Monday we still had nothing and had to call ourselves. The receptionist apologized for the delay; the doctor's excuse was a "SYSTEM GLITCH" that was "NOT OUR FAULT," and he got angry that his own employee had apologized on his behalf. My partner, who works overnight shifts and set an alarm specifically to catch this call, woke up to a voicemail from the doctor refusing to treat our injured dog. When my partner called back, the doctor talked over him, threatened to report us to the Humane Society if surgery wasn't done within 7 days, then hung up. He set that 7-day ultimatum himself, acknowledging the urgency, yet CUT OFF CARE entirely with NO REFERRAL to another provider or emergency clinic. Walking away from an active, urgent case with nowhere for us to turn is not poor service -- it's ABANDONMENT, by the same doctor who caused every delay and then punished us for following up on what his own clinic promised. 3. Failure to Perform Promised Services, Then Withholding Records The doctor also told us, both over the phone and in person, that our dog needed a specific service performed. That service was never actually completed. When we asked for vaccination records to confirm this, he claimed the dog "did not get vaccinated" and told us to stop contacting them. We then asked for an itemized invoice to verify we weren't charged for services never rendered. He refused, and hung up on us repeatedly when we tried to follow up. The Sheriff's Department got involved and were the ones who finally retrieved the records we'd been requesting all along. It is absurd that it took police involvement just to get basic medical and financial documentation from a facility we paid out of pocket. Bottom Line: This practice showed apparent bias around affordability, zero accountability, failure to deliver services promised, and a doctor who behaved unprofessionally and vindictively abandoning an injured animal mid-treatment, withholding records, and requiring police involvement just to get basic documentation. If Dr. Owen were genuinely concerned about our dog's welfare, that would have looked like urgency and cooperation, not refusal to treat, stonewalling, and threats. We were the ones trying, at every turn, to get our dog proper care. He was the one standing in the way. This will be reported to the Maryland State Board of Veterinary Medical Examiners. This dog is fun-loving and well cared for. We're lifelong pet lovers with other animals in our home, and recently took him in from a family member who could no longer care for him. I am APPALLED.

In a world of rising costs, the vet office really works with you. As someone on a budget but trying…read moreto make sure their cat is healthy this place as been such a diamond in the rough. Staff is always super sweet and excited to see who you bring with. I would so recommend this place for your regular vets place!

They don't sedate animals before euthanasia. They said it wasn't necessary. I trusted them and they…read moredid my baby dirty. Sedation is necessary. No animal should be put down that way.

Dr. Landis came out to our home to put our dogs down. Knowing that they were able to pass in the…read morecomfort of their home and not having to deal with the stress of driving to the vet was amazing. Upon arrival , she walked us through the process and told us what to expect. It was the best decision we made! Highly recommend Dr. Landis.

From the owner: Specializing in Hospice, Palliative, and End of Life Care for companion animals.read more

We recently changed vets because our old vet made it impossible to get same day or even same week…read moreappointments- very difficult when you have a sick or injured animal. We had several people recommend West Frederick and I am so glad we decided to come here! Our initial visit went great as a basic check up for our two dogs. About two months after we started with them, our old man dachshund injured his back. We were so scared. West Frederick vet has been nothing but wonderful and kind to us. They don't oversell procedures, or medications. They give it to you straight and let you know your options. We are so grateful to West Frederick!

We have been going to West Frederick Vet for many years. They always treat our pups like they were…read moretheir own. Very kind and friendly staff. As your dog get older we seem to need the vet a little more, and its great to know they are there for us. Recently we had a problem were our 100 pound golden has trouble walking. We got him to the vet and they came out to the truck to do the checkup so he did not have to get up. The quickly figured out it was a medication issue and he got better very quickly. It is just hard to find this type of quality and love in a vet.

Palmer Animal Hospital is the best vet in Western Maryland. I dropped my golden off for grooming…read moreand Nicole did a beautiful job on him. Dr. Fear treated him for a hot spot while he was there. I am always impressed by their caring and professionalism.

We have been using Dr. Palmer for 20 years. We are very pleased with the level of care our dogs and…read morecats have received. I always ask about the cost of every test or procedure before it's done, as I don't like surprises. I'm sure it's annoying to staff, but they remain professional. We have had to put down a few pets, and staff were always compassionate (you do have to pay in advance, I assume folks - not us - have run out on their bills before?). Our puppy's recent spay/hernia procedure went over budget (they couldn't complete it in one visit because her temperature dropped), but they worked with us to correct her bill. At the end of the day, it's a business, and good vet care costs money. Very Happy with their services. Dr. Palmer is the best!

expensive as heck!! groomer could use more training. They didn't even clean my pets ears & her…read morenails are still sharp. $70.00 for a terrible grooming? buyer beware

We started using Old Farm in 2007. We have had 6 dogs cared for there over the years. Some of them…read morewith extensive medical needs. We never questioned a test or procedure. Happily paid for any and all that was recommended. Even when Dr.Wilson removed what he said was a tumor from my then 4 year old chihuahua and it turned out it was a healthy, normal salivary gland. We didn't get angry or argue having to pay for what turned out to be a completely unnecessary surgery. We accepted that doctors are human too and moved on. We put our trust in them, gave them respect and never questioned their recommendations. We spent tens of thousands of dollars there. We sent them gifts in appreciation. And in return some of them have treated us like garbage. We had an issue with their groomer, Amy. My dog was injured during grooming(per their report)but again we weren't angry at the time or blaming. We figured those things happen sometimes. But her response was to completely shut down and refuse to give any information that could help treat my dog. Over the next few months, my dog had to have her toe removed. And still the management staff and groomer treated us like we had done something wrong! Again we never blamed, never asked for compensation, we simply said because Amy wouldn't communicate we didn't want to use her as a groomer. From that point many of the staff was cold and at times out right rude to me. When we finally expressed unhappiness with the treatment and handling of things the office manger, Marney made it clear our continued business was not wanted. They were happy to let a client of over 15 years leave because they prioritized their groomers ego over a long term client

When we concluded that our beloved Luna's time had come, we knew we couldn't take her to the vet's…read moreoffice. Through some karmic Google searching, we found Dr. Lou, and from first contact through helping carry her body to his car, we knew we had found the right person to help us with this difficult, but necessary, task. I have always felt it is my sacred duty as a pet owner to make the difficult decision my pet can't. While I've done this before, it was always in a vet's office. We made a special request of Dr. Lou with respect to time and location, and he didn't hesitate to accommodate us. Luna made her transition on her terms, and ours. No fuss, no struggle for Luna. No stress, anxiety or regret for us. It was as joyous and beautiful as something so sad could possibly be. There is nothing we would change about our experience. Dr. Lou is doing sacred work by bringing his very special and unique gift directly to the pet owner and the pet. His generosity, compassion, and care for both pet and owners are evident. If you find yourself struggling with this decision, struggle no more.

I cannot express enough gratitude for the care we received from Dr. Lou during one of the hardest…read moremoments of my families life when it became clear that it was time to say goodbye to our beloved Chloe he showed us immense compassion, empathy, and professionalism I recommend him 100%

Had a visit with Dr. Olson about our dog with cancer. She was very thorough and clear. I recommend…read morewithout hesitation.

The doctors and workers at the front were helpful however, we waited an extra 1.5 hours due to…read moreshift change and machine issues. This is unacceptable. I have never experienced waiting this long while my dog is sick and in need. Do not come here unless you absolutely have to

On time, friendly, and my dog looks and smells great! I couldn't be more pleased…read more This is the solution I chose when the canine respiratory syndrome became a concern. I was initially concerned about the expense but I found this service to be very reasonably priced. Absolutely works for me. I am now a regular customer. I strongly recommend it.

Hannah goes an amazing job! My pup always comes out looking…read moresuper clean cut! I trust Hannah, rather than sending my dog off to a place that holds multiple dogs all day, running through the line! - plus she makes it so convenient coming to our place. Hannah is super thorough and will suggest and elaborate her grooming style based on your particular dog / hair type etc. As the fur flies provides a much more intimate and attentive way of grooming!

Let's start with they put my dog's ashes in the back of a UPS truck and made me sit around for 7…read morehours to sign for them. I'd have HAPPILY driven to the facility to retrieve them if given the option- which I was not. The thought of him in the back of the truck all day, bouncing around with people's online shopping orders made me sick. Then I get the ashes, and when I went to take 1/4 tsp to send away for memorial jewelry, it was nearly impossible to get 1/4 tsp of smooth ash as the container is FULL OF BIG BONE fragments! I cannot believe how lazy and uncaring this company is. Utterly heartbreaking experience. EDIT: I would like to note that a manager has called, twice, and offered a refund, additional mementos and to reprocess. He confirmed that the state I received Max back in was not up to their standards. I appreciate his sincerity, and just wish this never happened in the first place.

This company apparently cares about nothing but profit. The emergency vet that euthanized my cat on…read moreThanksgiving contracts with Agape. The cost was $500 just for the cremation, which through a non-emergency vet would be around $200. Because of the holiday I could not transport the body to a vet and so paid up. Then I was shown a folder of memorial urns and items I could buy. I was appalled. Grieving people do not make good choices, but usurious Agape thinks it can make more bucks by playing on our sorrow. But the real horror, after all that, was finding out my cat's cremains were being shipped through the post office--the cheapest way possible and so insulting. sending your pet home on a mail truck. I was able to get the cremains off the truck and to the vet, but for $500 I should have received Fed Ex kid glove treatment. I fault the vet clinic for using this greedy company. I have had other cats cremated and have never experienced such treatment. I just wonder if the ashes I get will be my cat's--some places take videos of their cremations, but I expect Agape has no proof the ashes are whose they say they are. Shame on them.