Only optometry office I like. I have been coming here for years. The girls here are so nice! Easy great service.

Honestly, this has been one of the most frustrating experiences I've had trying to get medical care. I was previously a patient at this office, which is why I decided to call them again when I started experiencing pain in my eye. I've called multiple times trying to schedule an appointment, but my calls were repeatedly ended. I was told they were having internet issues, but that explanation was very frustrating considering what happened afterward. Another person and I called around the same time. They answered her call and were able to schedule her an appointment, while they did not answer my call when I called the office number. The voicemail also specifically says to leave a message with your phone number so someone can call you back. I left a message, but I never received a call back. When I finally did speak with someone, I felt that the receptionist was extremely rude toward me, and I also felt that the doctor was rude during the call. I was calling because I was experiencing eye pain and was simply trying to get an appointment. I don't feel that I should have been treated that way, especially as a previous patient. I also want to mention that since receiving care at this office, I've noticed that my vision has gotten worse. I can't say what caused the change in my vision, but it is something I've personally experienced and it has added to my concerns. At this point, I will be looking elsewhere for my eye care. I understand that offices can be busy and that technical issues happen, but patients should still receive basic communication, professionalism, and respect--especially when they are calling because they are experiencing pain. Very disappointed with my experience. read more

Horrible customer service and extremely rude. The doctor/owner seriously needs to work on customer service. I've been trying to schedule an appointment for the past two months because they offer Saturday appointments, but I've had multiple issues getting through. Today, they finally answered, only to explain that they're having problems with their phone because their line runs through the internet. I'm honestly thankful I never ended up giving them my business. Based on my experience, neither the doctor nor the staff provided good customer service. Just sharing my experience so others can be aware and make their own decision before booking. read more

I have always enjoyed going to this office but I am extremely disappointed with how they handled my most recent glasses purchase. I payed for my glasses and because I did not go pick them up immediately (I was experiencing medical issues at the time) they returned them without giving me a call beforehand. They are refusing to give me store credit or a reimbursement for what I have already payed. I have now lost over $100 and have no glasses to show for this. I'm very upset with how they handled this. read more

They never answer their phone, never return your phone call. Takes them almost a month to fill your prescription on your glasses. Not once did they apologize for their poor service. It's truly a shame, really like the doctor but the staff and service just ain't worth it. I will not be returning. read more

Christian!! He is so gifted!! He knows what fits your face!! He takes his time to know what you need and want!! His energy was so patient and positive!! I love this place!! I took my mom here! And she loved it!!! read more

South Gate Optometry - Glasses - Optometrists Near Me - South Gate, California

-zero I have never experienced a business who doesn't care about answering there phones or calling people back I have made several attempts with no call back worst customer service ever if you want to get ignored this place is for you. read more

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Everyone was super nice. Dr Corona was very helpful, took his time explaining every detail of my results and made me feel extremely comfortable with his knowledge. read more

Absolutely great!! Their customer service is top notch!! They helped me out so much. Si los tratan mal aquí alomejor no son ellos el problema y háblate en el espejo..... read more

Been coming here for years and it was great! But now that I'm due for an appointment, it says I can only book it through a phone call to them. However, I've been calling since last week making several calls a day, I left 2 voicemails, and no answer. It doesn't even give me the option to book online due to the type of insurance. This pushes me to find another optometrist that I can actually get an appointment with. ): read more

Everyone was very friendly. The doctor who treated me explained everything very well, and Rosie, the person in charge of the glasses section, was super friendly and helpful. read more

My family and I have been driving 45 minutes each way to South Gate Optometry for over 15 years, and we absolutely love it! The staff and doctors are always kind, professional, and helpful. Dr. Chen, Gabie, and Blanca are especially wonderful -- they consistently make us feel truly cared for. read more

My family & I LOVE this optometry! We usually see Dr.Corona and he is very patient and thorough especially with my kids! The office staff & office manager are very friendly as well! read more

Will no longer be going to this optometrist after 3 years. First of all they NEVER answer their phones. They say it's recommended to call and make an appointment to avoid longer wait times. I called for 3 days in a row during business hours (not during their lunch break) and they never answered. Secondly the prices are so outrageous. I most definitely got scammed in paying over $800 total. This is my experience for both glasses and contacts. For the glasses during try on the tag price was $150,, not sure why it ended up going from that to paying well over $450. When I asked the person who was assisting with ringing up the prices he couldn't even tell me why I was paying so much. The only thing he could tell me was what I was charged the glasses $150, charged a fee of $98 to take 2 seconds to put my contacts in ($98!!! To try on contacts I've been wearing for over 13 years. I was told I have to pay no exceptions), $36 for glasses protection. That's it! That's all the guy could tell me what I was paying for. I asked multiple times and still have no idea why I was charged so much. For the contacts I was told the price was $320 for a year's worth of biweekly. But was suggested to buy daily's for my dry eye for over $800. Since I'm paying out of pocket I declined and stuck with the weekly's for $330. Only $10 more from the biweeklys. They informed me I had to call them back to order the contacts to try out the new weekly ones. It took another 3 days to finally reach someone for a call back and they informed me the exact same contacts I was inquiring about was now $370. So in a span of less than 5 days the price jumped up $40?!? Funny thing is the receptionist initially tried to say the contacts were $400 but I told her that I was given a cheaper price in person then proceeded to say the actual price was $370. Needing contacts I decided to just pay since I was at work when they finally called me back and I didn't have much time to talk. For the overall experience I had no issues with the optometrists who I seen during the past few years. She was very sweet and answered all my questions. The lack of professional is with the receptionist who never answered the phone but would be in the front as soon as you walk in doing nothing but gossiping. And the guy who rings up the prices who has no idea what people are paying for. The inside is very small in both the waiting area and the back with the glasses. There is a very very small selection of glasses. And the smell of the building is horrendous. Smells worst than a public bathroom. read more

I took my daughter a few years ago and honestly reading all these bad reviews doesn't disappoint me .The lady that showed us the glasses wanted us to buy expensive ones and since we weren't interested she started acting very rude,yes of course I was going to complain I hope she no longer works there.I went back and purchased my daughter (guess) glasses for about $500 quite a lot of money if you ask me ,but I figured why not invest on something she needs .Anyway after that I haven't returned but in most of all the reviews they talk bad about this place I guess I wasn't the only one that was mistreated. read more

Loved the care Dr. Corona gave me, his bedside manner and how he explains what he is doing was impeccable. As per the other comment here, I can see how they complain about the front office not picking up the phone. I called them at 1:50 ( their lunch is supposed to end at 1:45). They did not answer the phone. I had to call 4 other times before I got someone on the line. However, that was not a problem. Literally, if a Doctors office is full of patients and sometime it will take some work to get ahold of someone. The front was very helpful and sweet. Wish they did have a better stock of glasses but it's fine. read more

Customer service is a must if you work in the front office. The inside of the office also needs to be cleaned and repainted - it looks dirty. 1 of the exam machines used as part of the consultation doesn't work well either. I hope they get better. El servicio al cliente es muy importante cuando eres el primer contacto. La oficina necesita limpieza y pintada, este sucia. Una de las maquinas que usan para el examen / parte de la consulta no sirve. Espero y se mejoren. read more

The staff is very friendly and helpful. I would definitely recommend them to anyone to anyone.

Doctor was really great with both me and my children ,I would we received our glasses pretty fast aswell .

If you're ever down to your last pair of contact lenses and need a spare, save your time and don't come here even if you're an existing patient. You would need an appointment and lenses fitting even if you have your prescription. Hilarious lol read more

I've been going to this optometry office for over ten years. I really like all the doctors. My doctor is very friendly, knowledgeable, he listens and gives great recommendations. His name is Fabian Corona. Dr. Felicia Chen was my doctor, but for the past 5 years Dr. Corona has been my optometrist. My family also goes with Dr. Corona. They have a great selection of eyeglasses and sunglasses. read more

I had been a patient in the past and hadn't been here in about 6-7 years, and after this recent visit I know why I had not been back to them! To make a very long and stressful story short, it took 7 WEEKS to get a pair of glasses ready and delivered to me!!! The Asian Dr. that did my examination was extremely persistent and pushy and insisted that I get progressive lenses even after I expressed that I wasn't interested. I went ahead and got the progressive lenses and after 2 weeks of using them I decided they weren't gonna work for me. I called their office and made a 2nd appointment to have my glasses made how I initially asked, and from that day it took 4 WEEKS to get them back! The only communication I had with their office was when I called to get an update, because they never returned any of my calls. With all of this said, and to top it all off, their prices should be a crime, $400-$900 dollars for some glasses is just robbery. Save yourself a lot money and a headache by not going to this office. There are way too many options to pick from to even give them a try. All they care about is how much money they can make off of you at this establishment. My husband, sons and I will never go back to this place! read more

I attended this facility a few years ago, the service and exams were excellent..... This time around I ordered glasses for my daughter(which they lost) and had to wait additional time. I ordered a second pair for my self and had the most difficult time to get them PAID by my boss....I had to go in person after 2 weeks of calling and never answering the calls or got a returned call back after multiple messages. When I finally spoke to someone I requested a call from manager which severed occurred. I finally went in person and spoke with location manager, she maid NO effort to correct any of her facility errors and just basically made excuses for her mishaps. As a customer I feel this locations priority is to just do the bare minimum to take our funds, the manager does NOT have the capacity to solve anything and all honesty she acted as if she did NOT care about my concerns, sad this is the people serving our Hispanic community, I believe we deserve a lot better... read more

Convenient location within walking distance of my home. They take my insurance. Staff was professional and quick to answer questions as well as explain any part of my exam that was unclear read more

When picking out glasses, the lady who helps you always like to add on a bunch of add ons to make your glasses way more expensive than they were intended to be. If you dont speak up you will be spending far more than you need to be. A bit of a manipulative moment. Not enough glasses selections. Too many designer options.. A majority of their glasses selection is designer and really expensive, they dont have enough of the "regular brands" And their style collection is not extensive or diverse. Outdated styles. I would recommend more variety of shapes and colors for the adult section. The child's section is also far too small. Also, staff to patient communication is very poor. Maybe they are dealing with more clients than they can handle... read more

Just went in a couple weeks ago for a check up and as always Dr.'s & staff are very friendly and ready to help.

Use to be a really great facility before whoever bought it out. Now when you try to call the office it repeats a voice recording over & over. All I want to do is order a refill on my contact prescription. Which I ALWAYS did over the phone with one of the girls working the lines. Now I have to make a physical appointment to come in when my prescription is still up to date? Will definitely be looking for a new optometrist. read more

Hello, I still have not heard from your office. I've left 3 voicemails and sent an e-mail through your website. I don't get why your office is being so irresponsible and unprofessional. My eye appointment was on 12/31/2021. I went to get my glasses on February 5th and my glasses were sent back for the lenses to be fixed. I called on March 3rd to get an update and you still had not received them back from the lab. Since then, I have not heard back and left a voicemail on 3/8 @10:10am, 3/9 @4:21pm , 3/11 @11:02 and called again on 3/15 @3:09pm. Your general voicemail says that calls will be returned at 1pm the next business day but that is unlikely as I have not received a call back. All I ask is for you to give me the courtesy of call back to advise me of where we stand with my glasses. It's been almost 3 months since my initial appointment and I still have no glasses. CALL ME BACK! read more

I have been a patient for a few years now, and I love this place! However, I've been trying to call for a weeks now and no one ever answers the phone? It's disappointing to say the least. read more

Marilyn Hernandez, O.D was extremely helpful! I have been coming here for years and she was so much more informative then my past doctors and showed genuine care about my well-being. The others in the office were so helpful and nice as well. There are hand sanitizers everywhere and they clean and disinfect before and after each patient. Very much recommend South Gate Optometry! read more

This office never answers the phone!! Even after the lunch hours.. Can't even leave a voicemail. TERRIBLE!!!! My family and my self are definitely not coming back here. read more

I always used to come here but I'm changing my eye doctors. I tried getting my son contacts, so we set the appointment and paid $20 for the eye exam after that, they scheduled him a class I guess bcuz they didn't let me in with him even though he's 12 ! When I came back, I had to pay $100 for that class ! I was already upset that No one had discussed the fees for that class at all ! I even asked if it's going towards his contacts expense but they said no. He didn't get it in one class so we came back for the second time and they tried to tell me to come back for him but this time i forced myself in so I can help too! apparently he couldn't get it either. So the girl said "sorry mom, looks like he's not going to get it, try again in a few years" and that was it !!! Omg I spent $100 for nothing!!! They didn't even let him have the contacts he was trying on so he can practice at home!! I wish I could get my refund or at least those contacts but they didn't give me a thing !!! I'm so upset. They didn't deserve the $100 they took from me because they didn't even help !!!! Never going there Again! read more

I hate that they don't help on the phone like before, people don't have time to be coming in and scheduling appointments in person or ask simple questions, I love this office but now no one answers the phone, i just need some information about my medical history i've been going here for 5 years i think i'm gonna have to change now sadly read more

I came here about a month ago to get my annual eye exam destiny who was in the front greeted me and helped me get an appointment she was very accommodating, she even helped me find the perfect glasses. Also Alex who fit my glasses to my face helped me choose out my contacts and made sure I was comfortable in both my glasses and contacts, will be coming every year now! read more

South Gate Optometry - My new glasses! - Optometrists Near Me - South Gate, California

Great Service and wide range of options. Friendly and helpful staff. Quick and easy process. Definitely recommend South Gate Optometry as a place you should make your next appointment at. read more

I've been coming here for almost 12 years, and until recently, I have been provided with great and informative service from Claudia Jimenez. Not only did she provide us with quality service, but she also took her time to explain the various options available. Claudia definitely loves her job as an optician, helping her customers and caring for the health of their vision. read more

Not a lot of affordable lensses to pick from Doctor was nice first time going to get my eyes checked. When it came to picking my glasses didn't know what I was looking for and they didn't really help read more

I had my 1st eye exam and was impressed by the friendly staff & by the doctor. I was examined by Dr. Hernandez, she was just amazing. She took her time with me & went through all the tests & explained them to me & wasn't rushing like other places do. I would & am recommending this place to everyone I know. 5 stars all the way!! read more

Professional staff with the latest in office technology for proper diagnosis. This is my second time coming to South Gate optometry for my routine eye care, I brought my son to get his yearly vision exam and for contact lens fitting. Thank You Dr. Felicia Chen, for excellent service. read more

The staff is nice and professional (hence the two stars). I can tell management wields harsh discipline. The doctor who I saw was not nice. She was chatty at first. But I wanted to ask questions and she was mean afterward. She seemed more intent on selling me products. They didn't even issue a report or my visual acuity. She was also very snooty, saying she "discovered" something my previous providers already diagnosed. read more